AWFUL experience with Dr. Sheryl Cowan.
Long story short...had a checkup in July and requested a biometric screening which counted as $400 toward my annual HSA funds that we have to earn with these kinds of activities. I told her that I would need a form filled out and submitted. We took the form to her in September. It was due 10/31. It was never filled out or submitted. We called on 11/1 to see if we could come pick it up and didn't receive a return call. Called again, again, and again. Finally got in touch with her PA and he said that it was just waiting on her signature. We're having to file an appeal which is due 11/15 with HR because the original 10/31 deadline was missed. We went to her office today and stood in the hallway for 90 minutes. She was aware that we were waiting. I saw her go into the receptionist area and hand someone some paperwork and she quickly exited, back to her office. We never got our form, so I'm losing $400 from my annual HSA funds. We actually have audio of our discussion with her PA stating that even he thinks this situation is absurd. This isn't a case of us giving her something at the last minute. And when someone knows you've made a trip to get something that only requires a signature, and they wait for 90 minutes, and you still refuse to do it. That just makes you an absolutely AWFUL practitioner. And makes me wonder what else she simply can't be bothered to care about. I don't know if we have legal recourse (like small claims court or something) but I'll be doing whatever I can. read more