Lab corp discriminates against minorities and the treatment that is give at the Covina location is…read morenot acceptable. I have spoken to the District Manager Christina couple of times. She has communicated that there is not a bigger location to accommodate this community. They closed the location in West Covina and opened one in Baldwin park. I have to drive my parents further and further from their home because you cannot secure a location that serves the area that they reside in. That is an excuse. There is no posible way you are going to tell me that there is no other location. You have your clients wait upstairs then they are brought downstairs to the basement to wait again. In the basement there is a maximum occupancy of 29 people but the tiny lobby is full at 14 seats. There is no ventilation. You are in extreme close proximity to others. At the very least put an air purifier. The employees at this location are always moody. They look as upset and dissatisfied as the clients they serve. They communicate with the tech upstairs via a walkie talkie that is getting paid as a door monitor. So you charge the insurance of these customers the same as any other city and you give the ridiculous excuse that you can't find another location. That is a flat out lie. You do it because not enough people complain. Because as minorities we are complacent and we traditionally have accepted less. You know this and take advantage of it. Our time is irrelevant to you. You keep maximizing on the amount of money you make per location and we just keep waiting. No regard for our time or the conditions in which we wait. Every time I come here we wait over an hour and a half. YOU HAVE THE CLIENTS TO SUPPORT A BIGGER LOCATION. Please give this community the respect they deserve. Stop ignoring the very apparent need and dismissing it. I am tiered of seeing how you treat people depending on location and demographics. You should be ashamed of this very clear fact. Stop ignoring it! This community deserves better.

Pinnacle Laboratories offers its clients Quick Turn Around Time, Supplies and Helpful Staff…read more Pinnacle Laboratories continues to grow its capabilities as a competitive lab which means our scope also grows. We are very satisfied with Pinnacle Laboratories as they serve our clients' analytical needs. We are grateful that Amber reached out as we were soft searching for a nearby new lab to send out work to. Thanks Amber!

Well the only thing i'd complain about is that there is no reason to get there 30 minutes prior…read morewhen the paper work takes 5 minutes at most.I can see later in the day getting backed up i guess. At least they were on time since I was the first appointment of the day. The lady who actually did the MRI was amazing and made me feel comfortable.

I came here for a mammogram and the actual exam itself was fine -- the staff at the office treated…read moreme well and the process wasn't bad. Where things completely fell apart was the follow-up and customer service. A few days later, I received a letter from Huntington-Hill Breast & Imaging Centers saying I needed additional imaging and to call their number to schedule. Naturally, that was stressful to read -- getting a callback after a mammogram is scary. But when I tried to follow the instructions, their phone/AI system was awful to get through. After being transferred around and spending way too much time on hold, I was finally told that they don't even do the test the letter told me to schedule there. Instead, I had to call my doctor to be referred somewhere else. This made no sense to me. Why send a letter directing patients to call you to schedule if you can't actually perform the recommended imaging? It feels careless, especially considering how stressful breast health follow-ups already are. To make matters worse, when I spoke to a staff member, she said she had no control over the letters. I get that it's not her fault personally, but the system is broken -- and patients end up paying the price in stress and wasted time. Overall, the in-person visit was fine, but the communication and phone experience were really disappointing. If you're going to send out official medical letters, they need to be accurate and align with what your office can actually provide.

Jahzel helped me with my tb test & was quick and friendly. She made it painless. She had great…read morecustomer service.

Can't say enough great things about the staff at Centerlake Imaging in Covina. They were super…read moreattentive and you could truly tell the whole office loved doing what they do. Every procedure I had was explained in great detail. Very satisfied patient.

I am writing this for Covina Centerlake employees, Dayana and Eileen…read moreVery helpful and at the front desk Dayana goes beyond her work to make sure patients get their apts as earliest as possible! She is wonderful as well as Eileen!

This place is depressing. Nobody smiles or has any manners or compassion for people with serious…read moreissues. Hurry up and wait attitude. How hard is it to smile? Sad that society has grown cold. Wouldn't recommend.

The one word I have to describe this office is chaos. Too many people. Too small of an office…read morespace. Not enough chairs. Patrons watching videos with loud volume on their phones and others enjoying speakerphone or FaceTime calls in the waiting area. Is there a secondary waiting area? Yes. Did any of the staff let anyone know about that waiting area? No. Are there any large signs in the waiting area letting people know about that secondary waiting area? No. Was staff walking over to the secondary waiting area to see if anyone was there when they didn't respond to their name being called by the front office or the phlebotomist? No. So is there practical use to that secondary waiting area? No. Not at all. Automated check in which is nice if you are young and can manage technology, unfortunately most of the patrons are elderly and/or have some level of disability. Even though individuals can select their language when they check in this apparently is also confusing. The front office staff yell back and forth which is terrible in a small office space. When I have come to accompany my parents, I always end up helping others check in also. They first try to ask the staff for help but unfortunately are ignored then look around and ask me (or anyone) for help. Even then, staff simply just ignores their patrons. Really this is a horrible environment for a medical office. And the security officer Michael is completely unhelpful and unuseful. The best way to come for blood work is to have an appt. If you have an appt they try to keep on time. If you walk in, vaya con dios mi amigo. Even at 8:30am the walk in wait is projected to be 2 - 3 hours long. Now can you understand why the waiting area is jam packed with no place to sit or stand? The one time I actually came for myself was a mess. This ended up with both my arms used as pin cushions and the end result was using both hands (because they couldn't get the poke on either arm or one hand). This was after I informed them they would need to used a butterfly. I guess they don't believe me despite the fact that at my age I know my veins and I know what works for me. After all the failed pokes and having to sit there with warm compresses on both arms and hands and having to pull in a second phlebotomist they finally used a butterfly and got it. Too bad they didn't listen to me when I first got there but maybe they get some joy from poking and digging uselessly into people's arms and hands. Needless to say I hate this place. This location is the worst. I would have given them negative 5 stars if that was allowed. There are other labor locations and I would recommend trying them unless you have no choice. Or better yet, if your insurance allows, go to Quest.

I had to come in for a blood draw today and had the absolute pleasure of being taken care of by…read moreMorgan. After the draw, I started feeling like I was going to pass out, and when I did, Morgan quickly called in the rest of the staff for help. Everyone who came in was incredibly polite, and I never felt judged for a second. Morgan was helpful, informative, and kind throughout the entire situation, making me feel safe and genuinely cared for in a way I have never experienced with a medical caretaker before. I felt like I was in amazing hands. I highly recommend this LabCorp location, and Morgan specifically!

I made an online appointment and it was easy- I checked in on line once I arrived and was called in…read more5 minutes - was in and out in 10-15 minutes - gentle needles are also appreciated and I got that today also