This place is depressing. Nobody smiles or has any manners or compassion for people with serious…read moreissues. Hurry up and wait attitude. How hard is it to smile? Sad that society has grown cold. Wouldn't recommend.

If you've ever wondered what it would be like to visit a medical facility run by people who treat…read morepunctuality like a myth and elderly patients like an inconvenience, look no further than this LabCorp! My 93-year-old mother arrived 10 minutes early this morning for her 8:15 AM appointment. Early. With timestamped proof. But the front desk staff confidently, and incorrectly, declared she was "extremely late." Bold move, considering their computers apparently exist purely for decoration. When we tried to show them the evidence, they gave the universal "I don't get paid enough for this" eye roll and refused to even look. Facts? Evidence? Reality? Absolutely not. Not on their watch. Then, because nothing says "we messed up" like doubling down on arrogance, they made her wait 1 hour and 15 minutes as punishment for their mistake. A 93-year-old. Sitting. Waiting. Because staff couldn't be bothered to admit they were wrong. If you enjoy chaos, incorrect accusations, and customer service so bad it could be used in training videos labeled "Never Do This," this is your place. If not, consider literally any other LabCorp, or honestly, a dartboard and a home blood draw kit might be more accurate.

Lab corp discriminates against minorities and the treatment that is give at the Covina location is…read morenot acceptable. I have spoken to the District Manager Christina couple of times. She has communicated that there is not a bigger location to accommodate this community. They closed the location in West Covina and opened one in Baldwin park. I have to drive my parents further and further from their home because you cannot secure a location that serves the area that they reside in. That is an excuse. There is no posible way you are going to tell me that there is no other location. You have your clients wait upstairs then they are brought downstairs to the basement to wait again. In the basement there is a maximum occupancy of 29 people but the tiny lobby is full at 14 seats. There is no ventilation. You are in extreme close proximity to others. At the very least put an air purifier. The employees at this location are always moody. They look as upset and dissatisfied as the clients they serve. They communicate with the tech upstairs via a walkie talkie that is getting paid as a door monitor. So you charge the insurance of these customers the same as any other city and you give the ridiculous excuse that you can't find another location. That is a flat out lie. You do it because not enough people complain. Because as minorities we are complacent and we traditionally have accepted less. You know this and take advantage of it. Our time is irrelevant to you. You keep maximizing on the amount of money you make per location and we just keep waiting. No regard for our time or the conditions in which we wait. Every time I come here we wait over an hour and a half. YOU HAVE THE CLIENTS TO SUPPORT A BIGGER LOCATION. Please give this community the respect they deserve. Stop ignoring the very apparent need and dismissing it. I am tiered of seeing how you treat people depending on location and demographics. You should be ashamed of this very clear fact. Stop ignoring it! This community deserves better.

Pinnacle Laboratories offers its clients Quick Turn Around Time, Supplies and Helpful Staff…read more Pinnacle Laboratories continues to grow its capabilities as a competitive lab which means our scope also grows. We are very satisfied with Pinnacle Laboratories as they serve our clients' analytical needs. We are grateful that Amber reached out as we were soft searching for a nearby new lab to send out work to. Thanks Amber!

I am very pleased with the services offered at the San Dimas office. However it is very hard to get…read morean appointment. They must be doing something right. Me personally, I don't really have a complaint except it is hard to get an appointment.

I don't use Labcorp but I have to take my elderly mother to Labcorp to get her blood drawn etc. I…read morehave never liked Labcorp, and I go to Quest for my own bloodwork, but my mother's doctor always sends my mother to Labcorp. The people who work there are never very friendly, and they talk to people like they're stupid. When I have been in the waiting room waiting for mother, I hear the way they speak to people, and it's unprofessional. Today, I had to drop off a sample for my mother, and the woman at the front desk seemed very put off that she didn't come herself, I was given an attitude about it. When I was dropping off the sample in the back, one of the phlebotomists screeched at me: YOU HAVE TO CHECK THAT IN!! YOU CANNOT JUST LEAVE IT!! I was not sure if she was talking to me, so I turned around and she screeched at me again. I sort of laughed and said: yes, I know. That is why I am waiting here for the tech to take the specimen from me. As I walked out, I said: I think you all need to stop drinking coffee because you're wound up way too tight. I just hope I can get my mother's doctor to send her to Quest next time because they are friendly there. Never had an issue.

Service is generally very quick and efficient. I normally walk in without an appointment and am in…read moreand out within 10-15 minutes. Parking is easy since it's located in a huge strip mall. The lab techs are always very professional and friendly. I've been here dozens of times it's always an easy check-in process. Getting bloodwork drawn is swift as they make it as quick and painless as possible. *Note: They will moving to a brand new location 5/18

There aren't a lot of Labcorps near me, so I usually go to one that has an availability that meets…read moremy needs. The one near my work doesn't have availability until several weeks out, but this one had a ton of availability. It's a little run down and not in the nicest plaza but I think because it's kind of hidden upstairs, it's fairly quiet here which is excellent. They had the same check in process as other Labcorps that require you to use their computer check in system. Overall, everything was the same but it's just so quiet here that I'm giving it 5 starts.

I'm giving this Quest Diagnostics location on San Bernardino Rd in Covina five stars. I've been…read morehere more than ten times at this point, and honestly my experiences have consistently been smooth and efficient despite what some of the other reviews say. I think timing really matters here. I never come in for fasting labs and I almost always book afternoon appointments, which I suspect avoids the morning rush. Most of the time I'm able to get a next day appointment, and today I even got a same day slot, so it's hard for me to complain when the scheduling has been that convenient. The phlebotomist experience can be a bit hit or miss. Sometimes they're chatty and friendly, other times it feels very quiet and strictly by the book. That doesn't bother me though. I'm not there to make friends, and as a healthcare worker myself I get that they see a high volume of people and need to keep things moving. They're always clear and thorough with instructions, which I actually appreciate, especially since I'm not the biggest fan of blood draws on myself. Sometimes it hurts, sometimes it doesn't, but overall the process is quick and professional. The online check in system is a huge plus. It can feel a little tedious since they ask for a lot of information, and I'll probably just make an account to make it easier next time, but once you get the text and check in on your phone, you don't even need to use the kiosk. Even when my name didn't show up on the waiting screen, I was still the next person called. This location is super convenient to my home, the care feels standard and solid, and even when I've had to cancel appointments it's never been a big issue. For me, this place does exactly what it needs to do, and it does it well.

Most times, they call the "victim" within 10 minutes of the appointment time, never on time. Today,…read moreFriday, it's a full house. So far 45 minutes behind schedule. How does this happen? If you need for blood drawers, hire more staff. This is no way to run a business.

Very well organized office from self check in to finished! Friendly service and very competent…read morephlebotomist!!!

Easy to get appointments on line. Blood drawn within minutes of appointed time. Plus it's close to…read morehome and I can see results through the portal and able to discuss with my doctor when we meet

NIce facility! Fast and quality service for annual blood tests! No appointment needed. The…read morestaff is nice, skillful, professional and helpful. It's located right on the intersection of Cameron and Sunset. It's farther than the other lab from home but it's worth it as we didn't need to wait on line.

Just past by for blood test , clean place n super fast , the girl help me is very good I am forgot…read moreto get her name , she very nice n gentle , no hurt you no pain , easy to parking , thank you

I had a nice experience on this urgent care when I went there last December for the first time, I…read morehad a bad flu and the Dr. was very nice and listens, very accommodating. I was able to be given antibiotic and the next day I felt better and continued my medication. Now, I'm bringing in my son later this afternoon because I like the Dr. and the place is nice and clean and most of all no waiting for long time.I will definitely comeback here again when needed. They are open M-F: 8-8pm Sat &Sunday: 9-5pm Lunch break: 2-3pm

Went here for emergency meds year or so ago when i was moving and paid in cash up front. Never…read moreagain the doctor billed me later and i called the front desk and she said she "handled" the misunderstanding only later to find out it was sold to debt collectors thanks. Dont come here and dont pay in cash