My car needed radiator. I took it at 9 am and it was done by the same day around 4pm…read more Joe took cate of everything. It was fantastic! Thank you very much. I can trust his service and will come back when my car needs service.

Brought my car in yesterday for new alternator. I called in the morning and made arrangements to…read morehave car towed over to the shop. They had a few jobs ahead but they stayed late to get the job done. Great work and good price. I will definitely use West Mountain for my next car repair!

Jeff is an excellent business owner and mechanic. He absolutely takes pride in the work performed…read more I had trouble finding someone to diagnose an electrical issue and Jeff jumped right on it, figured it out, found an alternate part (rather than the very expensive OEM part) for far, far less money and ultimately fixed the issue at a reasonable cost and quickly too. I would and will recommend ADI.

This place is H O R R I B L E…read more We had our car brought there and they tried charging us $210 to replace a coil in the car. When we researched the amount of the part and how much they supposedly charge an hour they were over charging us at least $90. When we called them on it, they screamed on the phone and said, "Fine! We'll take $100 cash". So we agreed to that number and then not even 5 minutes later they called and said, "Forget it. We took out the new part and put back the old. Deal off" So we had to tow it to another autoshop. It's as if they got upset because we called them out trying to overcharge us then they retracted their deal out of pride without even trying to rebargin. Unbelievable. They must be spending too much time in Adam & Eve- the adult store next door! Take your car someplace else! There are plenty of places in Worcester!!

Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In…read morepristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine. Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call. I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs. Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?" Doug said this is ridiculous. Is it? Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo. Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did! "AN" honest mistake is one mistake, not five: 1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order. 4 The wire was badly cracked. 5 They replaced my radiator because it was full of rust and it was still full of rust. Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours! Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY?? I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch! NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and asked him for the junk yard receipt, he told me he had "just cleaned house" inferring that he threw it away, and then ignored my other attempts to get it. He did send me the receipt after I sent him a certified letter, and the receipt does not indicate mileage. I believed that the new replacement engine would increase my cars resale value, but I spent thousands on an engine and I did not get any documentation on it or proof it actually has 88k miles on it. Doug was the one who gave me the bill. I am assuming he prepared it and or read it before giving it to me, and if they don't actually have any documentation, why was it written on my invoice? Fraudulent Business Practices? When I told Doug I would talk to Rick, I was told that I couldn't because he doesn't work there anymore. Really?? Aren't they related? Doug did reimburse me for my spark plugs and nothing else, but I now don't believe I even needed an engine in the first place.

Terrible service with the Turo rentals. Dirty Teslas with broken windshields. Non-disclosed and…read morehuge hidden fees and costs charged weeks later. Mysteriously. Avoid this headache. Doug's non-disclosure seems to be a recurring theme in the reviews.

Always reliable, you can count on Ted and his team to get it right the first time. Pricing is…read morecompetitive with any other shops in the area and much lower than the dealer repair shops.

Bought a used car with a gas tank that was starting to separate, unbenounced to me…read more A year later and gas was pouring out. They replaced the gas tank, 2,500.00 CHEAPER than other quotes, and I have so much peace of mind now. These guys are terrific, helping my rusted car pass inspections, warning me of possible issues coming up. I love these guys. I'm a customer for life.

Keith and Chuck did it again! Great service at a great price!! If you have an issue they can figure…read moreit out. Always accommodating with the schedule. I highly recommend them. Joyce in the office is always smiling and friendly too.

These guys have saved my bacon more than once. Quick turnaround, honest quotes, and local business…read moreto boot. I would gladly trust them with all future repairs!

I had R&R change a water pump for me and I was really happy with the work that David the owner did…read more After driving just under 15,000 miles the water pump died again and I bought my vehicle back in thinking it would be covered under warranty. After David looked at it I went back in to talk to him and he tells me that I had a blown head gasket and it would cost $6,000 to get it fixed. I told him to put it back together and I would fix it myself. When I got it home I noticed parts were missing and hoses weren't connected. After further investigation I realized that the head gasket was not blown and it was just a water pump. Water pumps are suppose to last 80,000 to 100,000 miles. David the owner ether has lack of knowledge on how to diagnose or he was trying to scam me out of $6,000. I would never go back or recommend this shop to anyone.

This is the best place i ever went to.I had numerous repairs done here.Great service,honest,people…read morevery knowledgable. All repairs are done on time and with no problems after. This is Old time good serve built on referals and good reputation Erik

Called Brian at Warren Truck & Auto after my dad had an accident with his new Corolla. Brian and…read moreteam worked their magic leaving no trace of the damage. His work is impeccable, the price is fair and customer service is superb! Can't recommend them enough.

Brian is great! Down to earth and hones! Brought 2 cars to him in the past 2 weeks and he was…read morestraight with me on his thoughts and kept me from spending thousands in repairs that would have either not been necessary or would have lead to other repairs down the road. Good honest guy!

I asked them to simply mount four tires on my four rims that I brought in separately. They…read moreaccidentally gauged the wheels. I asked them for my money back and they shrugged and refunded my money, but now I have scratched wheels.

Forrest repairs is patient, knowledgeable and very honest. Thak you.read more