Manager Samantha is a loose canon. She should not have that position as she opts to assault Cousin's Paintball customers instead of handling situations in an adult professional manner.
I was a customer there once who was simply inquiring about their refund policy due to my inability to see through their goggles that I rented for play. I also rented one of their Paintball guns. It was my first time ever playing Paintball, and my first exposure to these staff members - definitely my last.
I was yelled at harshly for lifting up the goggles which were scratched up, condensated, and rain-water-drenched to dry them off. I willingly left the course before game play even began. Without visibility out there, you're asking for it, so I left the fairplay course and proceeded back to my vehicle to sit it out. I was later told very rudely by staff members Jordan, Paul Sherman, wild Samantha and others that I broke the rules. Fine. No issue there rules are rules. I had no problem with that part. So I attempted to return the Paintball gun to Paul at the equipment trailer who advised me to Speak to Jordan about a possible refund and also to retrieve my purchased paintballs from the rented gun first. I proceeded to Jordan's trailer with the equipment and asked if a refund for gameplay was possible, and if not, what was the contact number for someone else to perhaps resolve this issue.
But as I continued to inquire about their refund policy seeing that I never played a game set or even fired one Paintball, ms Samantha was elusive, and angrilly evasive in not supplying her supervisor's information. This is when all crazy comes out of Manager Sam. Then, out of the blue, she decides that it's a good idea to assault me in an attempt to rip the Paintball gun from my hands, twisting my arms shocking everyone involved. (Mind you, no one was asking for the paintball gun at that time, as it was obvious I had no interest in their equipment when I returned it to Paul, laid it on the table but again, he told me to carry it over to Jordan's trailer)
So then Paul, Jordan, referee's and others immediately became hostile at the site of seeing a female attacking a male and jumped in to assist her in her assault. Because of them I am injured. Let's be clear, I never laid a hand on this individual or anyone rather, nor was any threats or intimidating behavior displayed to receive such horrific mistreatment. When I tell you that this woman lost her noodle, that is the fact. I had to call the police on these people who when they arrived, agreed that Samantha and everyone who put their hands on me was definitely out of line and not displaying professionalism. I will never go to this place again and I advise anyone else who is looking for a place to enjoy themselves to not consider Cousin's Paintball because management there act like rude animals!!! Do yourself and your family a favor and stay away! read more