Well, I know I said I wouldn't go back, but I didn't think a one time shot was fair, so... This time I was blown away! Super nice staff, non-intrusive and helpful. K. said hello, goodbye and please come back. He shook my hand and acted genuinely pleased to see me. I'll go back again, just to make sure. read more

Unlike many here, I really like the owner Josh, and the humidor is amazing. The problem I have is with the click of people who smoke there. You are either "in the click" or you are not. You have one guy who thinks he's a mafia boss, another is a financial advisor who gossips about his clients net worth and gambles all his money in Vegas. So many of the group meet in each other's homes for party's, but you have to be part of the click. All I want to do is smoke a stick or two, but it's like the regulars go out of their way to let you know...YOU ARE NOT WELCOME HERE! read more

This Guy is a Duche Bag. All 4ft of him is rude and Cocky. Out of all the other Lounges Robusto and Briar, Royal 10, Cigar Cigar, and Havana Choice. All are really cool if you buy a stick you can smoke. You dont have to smoke what you buy there. He came out to us our first time there after being recommended by their other store. He comes out and tell us we can't smoke other cigars there. We said really no signs anywhere. He says yeah you dont bring food into a Restaurant do you. We looked at each other and said well this is not a Restaurant. But after spending almost $100 bucks on sticks and was gonna buy a 10 cigar Herfador this Duche lost all of our business and our Friends. We go out 3 times a week and spend at least $100- $200 each. We will not be back. The other places are much more Hospitable and the staff are not ---holes. read more

Great selection of cigars. Staff was incredibly knowledgeable and offered many suggestions based on what I told them I usually smoke

Always a great experience. Staff is knowledgeable and willing to answer questions. Beautiful store!

My experience was similar to a lot of the reviews. Overall, the owner was helpful and helped me find the exact type of cigar I wanted without breaking the bank. I was in and out within 5-10 minutes. This was good for me because I have difficulty making decisions when given many options, and there were plenty of cigars to choose from here. I did feel that he wasn't exactly a "people person" but I'm okay with that. I didn't go to a cigar shop looking to strike up a life-altering conversation. read more

My number one go to for cigars and accessories! Best in business! Knowledge, experience, and a wide range of cigars and products!

This is a good cigar shop with a wide range. The owner is a weird guy and not very personal. All the reviews complain about this but you are there for cigars people; chill out. Some people are just awkward. read more

The humidor is among the best in the area. Great selection, and they do a solid job keeping it well-stocked. The seating accommodations aren't huge. There are probably enough seats for maybe 20-25 people to sit in there, though that would probably be pushing it. Pricing is average. You're not going to find a deal here, but you're not going to get gouged, either. Several of the comments have mentioned the bald man working the register as being rude. I've been in maybe a dozen times or so, and he's always been friendly enough. I've even brought friends and family members in a couple times, and they got the same impression. Not outgoing, and his answers are farely short, but he's never come across as rude to me. Just seems a little awkward. All in all, I have no problem going back once in awhile. It's a decent place. read more

Guys that work there are helpful. Every time I have a question they have a answer. Never pushy gave me a couple freebies (cheap cigars, boveda pack) I love the place my neighborhood go to cigar shop! read more

The owner and his associate were extremely rude and ignorant. Travel all over the country in to numerous cigar shops and clubs and it's rare to deal with people with this demeanor let alone and owner and employee. This will be the last time I frequent this establishment and willI I openly share my experience with other cigar smokers I speak with and they are plenty. read more

Highly recommend. Great selection. Owner is cool too.. ignore what everyone else says.

Great selection of cigars with a place to enjoy them at the same time. Staff is very knowledgeable and helpful with your selection read more

Cousin's Cigar - Maduro aficionado - Tobacco Shops Near Me - Avon, Ohio

I visited this shop years ago and after reading the reviews , it is a good thing i never went back apparently they have not learned any customer service skills. Once a tool always a tool read more

I'm going to start off by saying they have a great selection of cigars unfortunately the owner is very rude. He makes you feel uncomfortable and when you try to strike up conversation he shuts you down and give you attitude. I've heard this from everyone I know that goes into the place. I'd rather drive a extra 20 minutes to dad's smoke shop to buy my cigars. read more

Cigar Selection is great and the people are even better. I have built a lot of great friendship from all types of areas of life from this place. A great place to relax and meet new people. Josh is a very knowledgeable cigar expert and a good guy. The negative reviews on here about him are people that have not gotten to know him. read more

Cousin's Cigar - Nice walk in humidor. - Tobacco Shops Near Me - Avon, Ohio

Agreed!! Shop Local! Just not here. I hate to give this place a bad review as far as the shop itself goes its great. Good prices good selection especially on quality pipe tobacco. However I avoid going here because Josh is such an unpleasant person. I know he has worked here for some time and I don't understand why. He is a jerk to everybody, at first i thought it was just because when I started going in there I was 19 and he was skeptical of my intentions, but after going in there monthly with purchases for a while I realized hes just a jerk. I know tons of people that don't go here anymore because we just DO NOT feel welcome. This is the only tobacco shop I've ever been into that I did not feel welcome very sad now I have to drive out to Rocky River for a good experience. read more

I don't get what anyone's appeal to this place would be. They have a pretty good selection of cigars but the space is tiny and the person who works there, who I believe is one of the owners is a jerk (the bald headed guy who wears a visor). This guy is so bad he makes Cigar Cigar's customer service look stellar. They never ask if you need help, doesn't say much and acts like he's doing you a solid by being alive. Better options not too far away... read more

I was in Avon for a wedding with a few hours to myself on Saturday afternoon. This is a fabulous cigar store. The humidor is enormous and chock full of every amazing cigar brand and product you can imagine. I browsed for a while and sought the advice of the owner who was enormously helpful. I settled on a couple of premium cigars he recommended based on others (Arturo Fuente Don Carlos and Hemingway Collection Best Sellers) that I liked. He also steered me to the house brand $4.25 Churchill Cameroon's that were outstanding. I lit one up and sat in the comfortable leather chairs and watched many happy customers visit for the next 70 minutes. This is a great cigar shop everyone who cherishes a quality cigar should visit. read more

The absolute rudest of anyone I have ever seen operating a cigar store!! The one star is one too many! I usually do not take the time to do reviews, but I'm fed up with people that have no business, trying to run a business! I entered the store, said Hello to the guy behind the counter, no response whatsoever. Only one other person in the store, so it wasn't like he was busy with other customers. Later he walked into the humidor, where I was looking for some of my favorites, once again, no acknowledgment at all. I have never experienced any cigar store staff that doesn't at least ask if you are looking for something specific!! All I can say is, if you're an employee that doesn't like your job, go jump on the back of a garbage truck, for this guy, that would be considered "over employment "! Oh yeah. They had what I was looking for, but I wasn't about to spend one penny in this establishment! Good luck to the owner! read more

Shop local! Cigars included. This is a great local brick and mortar shop. There are many online retailers but having that real experience is hard to beat. Walking into a humidor and getting that fresh cigar smell is amazing. The selection is great and their humidor is a good 10 feet tall with cigars on all sides. I found exactly what I wanted and I had the chance to talk cigars with the local guys. While I was in there, a group of gentlemen was watching a game and chatting about everything. It seemed like a god time and I might explore some of thier cigar club options. There is nothing better than socializing and smoking a cigar. Reasonable prices and a really cool interior make this place worth a try. Some reviews on here talk of a fella with bad people skills, I have not meet him but I will keep this updated should I do. read more

The shop owner has the personality of a door knob. You'd think he doesn't want to keep his lights on or understand that people are trying to give him money. read more

Was thinking of trying this place again. But, after reading reviews here, my first impression, from a few years ago, apparently was correct. Unfriendly, visor-wearing, creepy, sneering "I got my eye on you" person was a real downer. Acted like since he didn't know you, he didn't trust you. Hell of way to run a business. That was the 1st cigar store I was ever in and I went back to online purchasing & didn't enter another one for 2 or 3 years. read more

Went in with my dad to get him a pipe as a Christmas gift - I won't go back. The bald guy at the register was a prick and treated me (the only female in his store) with a belittling dismissive attitude. Replying to my comment of the price of a pipe stand with, "uh OH kay", which could only be topped if he were a teenage girls rolling his eyes in disgust and annoyance at the girls who don't fit into his click. Clearly, as a woman, my money is not valuable there as I must know nothing of cigars and pipe. Although, he happily took my cash at purchase. In order to fill your tobacco needs at Cousin's Cigar, yet you don't have a price of fleshy muscle hanging between your legs... worry not, just send in the oldest most conservative male. read more

If your a cigar smoker you will find something you love here. Padron, Opus X, Liga 9. Seriously? Even some boutique stuff too. Great pipe tobacco selection. Just no bulk. read more

These guy are all awesome great prices and selection! Chris and Josh are both a book of knowledge

The place is ok, prices are as good as they get in the store now in days, employees are helpful BUT some guy name Josh I don't know if he is the owner or the manager but he has the worst, attitude, no people skills. read more

Personally I can't recommend Small area to smoke uncomfortable Humidor tho is well stocked...prices seem average to me Gar who works there is the only saving grace of this shop! He's friendly The other staff Josh I never had a problem with However, like any place that has regulars.... these guys are a....holes Seriously it's a clique and your not in it which is fine..... but smoking area is so small they make you feel not wanted in their space After several experiences I refuse to go there ....funny part is that I meet people regularly at other friendly lounges that share the same experience read more

One star because the rating system requires it at a minimum. We were visiting from Chicago and wanted to check out a local cigar shop or two. The first thing I noticed when entering is the guy at the register wasn't very welcoming. He offered no assistance and continued his conversation with what appeared to be one of his regulars. I can't speak as to the regular patrons because we didn't stay to smoke but they didn't seem very cordial. The humidor was well stocked with a good selection but considering the cost of living in Chicago vs. this area we were surprised to see the prices seemed to exceed those of various Chicago area cigar lounges. Judging by the first impression many of the previous ratings definitely seemed accurate. Seems like a last resort stop when there's nowhere closer. read more

The bald guy was very nice and helpful. Contrary to the review written by another woman, I found his demeanor to be simply laid back. I will definitely be back. read more

I had a good experience here. I found it through Yelp. I was out of town on business and wanted a good cigar. They have a nice shop. The humidor is definitely on the larger end of shops I frequent and the selection was really good. They do seem to be priced a little higher than most shops i am familiar with but it wasnt out of line. The guy working the shop took the time to ask about what I like to smoke and offered a few suggestions. He was very helpful and not pushy at all. I walked out of there with a great cigar. I would come back next time I am in the area. read more

Visiting family found this place via Yelp. If you smoke GREAT cigars stop here. Excellent service and amazing selection.

This is a very nice and clean cigar shop, the selection is great and best of all for me, it's local!

Not much to say, look at the other reviews. I will continue to order online where people are more than willing to assist in finding new cigars to try. read more

This store was nice the selection was large. Yet the man working just ruined the entire trip he was rude and not helpful at all

I went here to check out their cigars and as I was viewing them, one of the store associates (Bald Guy, red faced, prick) asked if we needed any help and we said "No, were probably not going to buy anything but were looking around for future purchases" then he replied "If you arent going to buy anything don't touch the cigars" and I just was stunned. Very rude, and he profiled me for being 21 years old. Will not be returning. read more

There selection is weak, same old stuff every time i go in there. They really need to get some new lines in , and branch out. As much as i would like to support them, i find myself ordering on-line(prices and selection). Very unfriendly staff(josh) what a turnoff. read more

Great selection and atmosphere. I was in the area visiting from Chicago and stopped in for a relaxing smoke. Had a great time chatting it up with some regulars. Definite thumbs up! read more