Recently stayed here for a work trip and had a positive experience. Staff were friendly and professional. Rooms are a little outdated but comfortable. Located right near a shopping plaza which is super convenient. Would stay here again. read more

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Stayed for a few days at this location and it was clean and very quiet. Easy access to get into NYC in about 20 minutes. Lots of stores nearby so better value than getting closer to the city. Was exactly as advertised. read more

Great stay! Awesome team. I would stay here again. They were very welcoming and hospitable.

Recently stayed and loved the location. The rooms were super clean. The staff was very friendly.

The service was very good and the room was nice. One of the bulbs was out but overall it was good. There was no dirty water and the front desk people were nice. Overall it was a good stay. read more

I was staying at the Courtyard Marriott West Orange when I witnessed a situation involving the Assistant General Manager, Sebastian, that left a terrible impression. I wasn't involved, but I was nearby and couldn't help but notice how poorly he handled a simple interaction with other guests. Rather than de-escalate or communicate clearly, Sebastian seemed to immediately jump into defensive mode. His attitude was arrogant. It honestly felt like he was trying to flex authority more than solve anything. As a guest, it was uncomfortable to watch. The entire energy shifted. I expect better from the Marriott--this man does not reflect the kind of hospitality your brand is known for. If this is how he treats people in public, I can't imagine how he is behind closed doors. He needs serious retraining--or replacement. read more

General Manager Sebastian Alexander handle a situation in the most unprofessional way I've seen in a hotel setting. His tone was unnecessarily aggressive, and he seemed more concerned with asserting control than resolving anything calmly. I'm sure the entire lobby felt tense and uncomfortable as it unfolded. What really stood out was how disrespectful and power-hungry he came across--like he was enjoying being in charge instead of actually helping anyone. He made Marriott look bad. This is not the kind of energy or leadership guests should experience. If Marriott wants to maintain its reputation, they need to take a hard look at who they're putting in charge. read more

Blatantly Discriminatory Experience at Courtyard Marriott West Orange I've stayed at this hotel before and expected a professional experience--but what happened during our most recent visit was completely unacceptable and honestly traumatic. My husband and I booked two adjoining rooms to accommodate our family and a few guests. We are Bonvoy members and repeat customers, but this time we were treated as if we didn't belong there. Our children were in the pool for less than 15 minutes when Sebastian Alexandra, the Assistant General Manager, abruptly told them all to get out. When asked why, his only explanation was, "You need wristbands." This was the first time we were hearing about this policy. It wasn't shared during booking, check-in, or anywhere on the Marriott website. My husband and I went down to the pool to ensure everyone had left, and while there, we briefly greeted someone we recognized--who was not even with our group. Sebastian saw a few kids still near the pool (only about three, and not with us) and immediately ran to call the police without saying a word to us. He assumed they were with our party and escalated the situation in a way that was completely unnecessary and clearly biased. When we questioned him further, he gave inconsistent information, and handed us a random sheet of paper about the rules that we had never seen, agreed to, or signed. One of our guests even asked, "Did we see or sign this?" And the answer was no. To make things worse, when looking at our booking, Sebastian commented that we "booked through Expedia"--in a condescending tone, as if we didn't deserve the same level of respect because we didn't book direct. Completely uncalled for. All children were under responsible adult supervision and well-behaved. Yet instead of addressing any concern with professionalism, he chose to call the police on a group of Black children, some of whom were not even staying with us. If this was truly about policy, then why weren't we ever asked to leave? This wasn't policy enforcement--this was targeted, discriminatory treatment. Update: I contacted Expedia to request a refund. They reached out to the hotel, and Sebastian refused, claiming the situation occurred because "the children were causing a commotion." This is completely false. It's disappointing that instead of taking accountability, he doubled down on false accusations to avoid issuing a refund. This entire experience was humiliating and hurtful. We will never return, and I urge Marriott to investigate and take meaningful action. read more

We stayed here 5 years ago and it was what we expected. Good enough, clean, good service, got our moneys worth. We just came back. Complete shit hole now! STAY AT YOUR OWN RISK! 1. Dirty. Floor was sticky. Sofa bed had dirty linens, we had to change ourselves. Toilet had leak on side. Also it clogged after two nights, asked for a plunger, never came, we left hotel after two hours to go to bathroom elsewhere. 2. Terrible service. Asked for extra towels, responded with HOLD ON! Asked to have our room cleaned, responded with not my room, call front desk! Said above, but never got toilet fixed until later in the evening. Have two kids under 5, not good! 3. Noisy. 3am, a bunch of kids came back from somewhere, had loud party next door. Asked if they could send someone to quiet them down, didn't stop them, and they never tried again. 4. AC units have open wiring hanging out the bottom. Had to use furniture to block it so my children weren't near it. Bottom line, don't stay here. Go to the Cambria next door, much cleaner with much better service. My sister in law chose to stay there instead, we went over to see her and were pissed we didn't choose that hotel. read more

The lady at the front desk is VERY UNPROFESSIONAL!!! Had a delivery for a customer staying at the establishment, asked her very politely do I leave the bags for guest on the table, she starts yelling and says well first of all good afternoon. Then proceeds to tell the customer, that I was being rude.... If you hate your job, it's time to look for a new one. read more

I always run clean water to "rinse" the coffee maker from previous coffee pod or tea residue before I make my own cup of coffee, but this time was the first time slime came out with the hot water. After the third pass where I was still seeing chunks in the water, I gave up on using the machine. It is June 1, 2023 and there is no breakfast offered so it makes it doubly sad. On the positive side, there are no bed bugs, the area is relatively safe for a solo female traveler, and the stay otherwise was comfortable. read more

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Used to love staying here for a little staycation, but will never stay here again! We found a roach in the room, which was about as disgusting as AGM Sebastian's behavior. He is condescending to women and does not know the meaning of customer service. If you have to stay in the area, take your dollars to Cambria right across the lot! read more

I only gave 1 star because ZERO wasn't an option!!!!!! My family and I DID NOT have a great time at all and that's because of the Assistant General Manager Sebastian Alexander. He is so rude and so unprofessional. He has no respect for the hotel guests, The Courtyard Marriott, or even himself.take my advice don't stay here... There's way better Service and Hospitality at the Cambria Hotel next door read more

Assuming reviews posted below are prior to the Covid-19 pandemic. Since reopening, they've redone the entire hotel. Top to bottom, all has been revamped. The price was to great to pass up with a wedding at a near by venue. Overall, we were pleased with the room layout and everything inside of it! Couch that doubled as a pull out twin bed. Didn't need it as we had a king bed, but nice knowing you can pay the $110.00/night and potentially split that with another person...from the same home of course. Also, they handed us a package of disinfecting wipes! We had our own, but nice knowing they're going above and beyond to protect folks. Lastly, why not 5 stars? Well, the bar wasn't open. Understood with the pandemic, but at least have it open for late night drinks with people spacing out. Lastly, we had some ding dong ditches at 1:00AM Saturday evening. I think a baseball team was staying there, and the kids had some fun late night. Not mad about it, as you can't control it, but maybe have staff in the halls every few moments? Was woken up by crazy knocks and giggles to follow. Would recommend this place for a weekend stay if your in the area. Great price. read more

Courtyard by Marriott West Orange - Hotels Near Me - West Orange, New Jersey

Do not bc stay here! Absolutely discussed to be greeted by brown water in the morning. Front desk never told us anything upon checkin and when checking out they were like all well it's just the water here. They should warn guests that they cannot use the showers. And on top of that quote one price and then more upon checkout. Called to make adjustments after returning home and they would not budge. Rude. Will never return and I suggest you think twice about staying here. read more

Courtyard by Marriott West Orange - Dirty water running from shower - Hotels Near Me - West Orange, New Jersey

Best shower pressure ever. There is a lot good and a little bad going on here. First the good. If you need to stay in the area it is convenient. It is right off 280 and next to a lot of shops. They have a bar and the bartender is skilled. Wife got up early and enjoyed coffee by the fireplace and was able to work. The bad, if you want to call it that is the hotel is a little dated. We are platinum elite Mariott members so we have visited many a property. There were a couple of car break ins while we were there. Staff is friendly and helpful. Mariott please invest in this property. It is worth it read more

Let's just say, I'm done with Marriott properties. They don't work for my travel and financial needs. It was the closest hotel in proximity of St . Barnabus Hospital where my dad was admitted. When you're out of state, living out of a suitcase for two weeks, you want to stay in a room that's like home. Starbucks cafe is there in the lobby serving up all types of stuff at a hefty fee. The nights I got back late to the hotel, it was dark in overflow parking but the electric car area was beautifully lit. No coffee or tea in the lobby and oh know how to get the water to come out of the shower head. You must pull really hard under the nozzle. It's not the standard faucet you pull up. I don't have a lot of strength in my hands so I found it difficult and frustrating. The elderly would definitely have problems. I'll spare you the details how I showered Also that seating area with the glass is dangerous, I tried reaching for my towel (eyes slightly closed) and I bumped into the glass and needless to say I got a bump & bruise under my eye. So, be very careful. The key card system worked intermittently. Sometimes I could get in the room or come in the back door and sometimes I could not. All I can say is I had a clean, comfortable bed each night read more

Courtyard by Marriott West Orange - Seat in shower, glass wall bad design - Hotels Near Me - West Orange, New Jersey

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As a 2/3 star hotel class this one is pretty good. Second time staying here and we were very pleased. Check in was early and room were typical Courtyard layout. Mattress and linens were very clean and comfortable while the bathroom was standard but clean and serviceable as well. Free WIFI - and ample free parking was also available. In short room was more than acceptable as fairly new and clean throughout the hotel. I didn't partake in the lobby or the Starbucks in the lobby. My two complaints were, the towels in the bathroom were cheap and not soft at all. Secondly the small gym which should have been fine had not one treadmill and the only elliptical machine functioned. All and all since it was a destination wedding and this was the place they selected than it was fine for what it was. Most important is clean room and linens and they did provide that. read more

No frills dumb downed Marriott brand. They charged my govt card for incidentals after i gave them my personal card. Room was nice. Lame 1998 window a/c unit. Staff was nice. read more

I booked a two-night block of rooms for my daughter's wedding reception on September 9, 2023. In total, the block was 55 rooms and the vast majority of the rooms were reserved by my guests. I dealt with the Director of Sales, Christine Francescone, who was a complete joy to work with. Christine promptly emailed me an updated list of the rooms reserved in the block anytime I needed it and added rooms to the block when necessary. In addition, I would like to complement the front desk staff for their kind and professional demeanor. Many of my guests shared that the staff was so friendly and helpful. I am a long time Marriott Bonvoy member and stay at Marriotts throughout the continental US often. I was very impressed by this hotel. read more

This stay has to be one of my favorites. My family and I have been here for about a week. Everyone has been so kind, especially Yvette and Anitra, they have gone out of their way to make us feel like we are at home, and to help our Son who is only a toddler feel at ease in a hotel. The rooms are always so clean, and the beds are so comfy. Our son had a blast relaxing outside in the courtyard, playing, and enjoying the sun. The indoor pool and gym were easily accessible. They had free water for the guests, and a great selection for breakfast and drinks. I felt so bad for the staff because when I was down stairs I overheard this woman being so rude to the front desk. The staff handled the situation with such grace and kindness, but it reminded me to always be kind to others. Thank you again for a wonderful stay. Till next time. read more

Very nice Rooms but poor bathroom cleaninness and for me that's very important. Staff are very friendly pool needs maintenance as well overall had an ok Experience. read more

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I utilized the Courtyard Marriott as my wedding hotel block. Setting up the block was incredibly easy and was done via email. We were given a link that our guests could utilize to book their room at a group rate. Even after the booking date had passed and the rooms were released, customer service, Sole specifically, was wonderful about adjusting room prices to honor the group rate. I booked a suite for two nights for my wedding. The room was large enough to accommodate twelve women, three little girls, and three hair/makeup artists. The hotel was happy to provide extra chairs for the room. I dropped off the welcome bags for my hotel guests two days in advance, and there was no issues with distribution. Upon arrival, I realized the room refrigerators were too small to fit the sandwich trays I had for the next morning; hotel customer service was happy to put the trays in their back refrigerator. Our wedding ended at 11:30 PM, and upon arrival back at the hotel, all the guests congregated in the lobby. While we were initially told that we would be permitted to remain in the lobby until 1 AM, the desk attendants were flexible and we didn't end up leaving the lobby until 3:30 AM without incident. Because the lobby bar and bistro were closed, we were permitted to BYOB and BYOF. Keep in mind that the hotel does not provide a shuttle service to your wedding venue. We had to contract a separate company and provide this service for our guests. read more

BED BUG DISASTER! I stayed at this hotel on January 25, 2023 and I was awaken by something biting me a little after 2 a.m . in the morning. I immediately turned in the light and lifted up the blanket to see where the biting was coming from, and there I saw a bed big crawling in the blanket. I immediately jumped out the bed and caught the big with a napkin and rushed to the front desk, and yes it was still alive! Although, I was livid, I remained calm. I really wanted to speak with tjr manager who wasn't in at the time. I left my name, number and complain before leaving the hotel so the manager could contact me. Guess what, the manager never gave me a call, so I called the hotel a couple of times and even left a voicemail! Needless to say, I never received a call back. Although, I was switched to a different room, I was was uncomfortable and disgusted and could not sleep at all. Hence, I went to work tired! I do not recommend this hotel, the Cambria next door is much better. read more

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Very nice room, but the shower/bath water never got really hot. An odd response at the desk when I told them: "Why didn't you tell us before you took your shower?" (Water still not hot the next day.) Morning time, I commented that the prices for coffee on the placard were lower than what the cashier was ringing up, and was told that the sign had not been updated. When I said "Maybe it's time for you to update the sign." the response was "It's not MY sign." Very confrontational. So based on the very weird vibe I was getting, I would definitely not stay at this place again. Ever. read more

I stayed here for New Year's. Our friends were having their wedding celebration in Glen Ridge and this was the main hotel for the big celebration. It's location is easy to get to from 280 and once you're in the shopping area, just follow the signs for the hotel. Check in was a breeze and the front desk staff was very polite and easy going. The lobby was nicely decorated made for a good gathering place for groups. There is a bistro/restaurant serving food though there wasn't enough time before the wedding to grab a quick bite. Our room was clean, comfortable, smelled fine, and big enough for my husband and I. Our room faced the Macy's Backstage (store) parking lot so we made sure to close the blinds. The pillow was a bit too thick and lumpy for my liking, but the bed was comfortable. I didn't notice any bed bugs. Whew! I was disappointed about missing breakfast (free or not), but enjoyed sleeping in until 11ish. Check-out is at 12. There is free wifi, a decent gym, and coffee maker with decent selection of tea. Probably wouldn't stay here again as I'm a fan of Airbnb, but it was a pleasant stay for $194. read more

I had a pleasant hotel experience here. Stayed here over a long weekend to attend a wedding at the Manor down the road. My flight came in really early and thankfully I had no issues with a really early morning check-in. Stayed in room 351 which was a king room at the end of the hall away from elevators. Room was comfortable and clean. It did have a faint scent of old cigarette smoke lingering in the carpet or rooms upholstery. Room comes with a twin seat couch, coffee table, desk, mini-fridge, coffee maker and iron with ironing board. The lobby has a sit down Bistro cafe which offers breakfast and dinner a la carte only. I posted a photo of the order menu board. The hotel also has a business center available to guest. The front desk service can be a hit or miss. Came in contact with 4 different ladies at front desk. 2 were very pleasant and accommodating while the other 2 didn't seem as eager to be as accommodating. Overall good hotel visit. read more

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I tried to block rooms for an event and the sales lady was not very friendly. I asked the manager to look at rooms and she gave me a hard time as well. They were not very helpful or friendly. Being that I live in town I thought it would be great to stay local. But i refuse to do business with people who are short with me or unavailable for me to view meeting rooms. So we will block our rooms in Parsippany, NJ. The sales people at the Embassy Suites & Hyatt was very nice, and helpful. I was told that most ppl in our town go out to Parsippany. Its such a shame. The hotel looked very nice, but they do not serve free breakfast either. read more

Not a good experience at all. After celebrating my birthday i was talking in the room with two of my friends. We were not loud just talking. I received a call from the night staff asking us to please stop having a party. I explained we are only talking. I turned down my television thinking that maybe the tv was too loud and continued my conversation. I then receive a knock at my door from the night staff saying if i wasn't quiet she would have to call the police and i would have to leave. Apparently the walls are paper thin because it was ridiculous how i was treated. Instead of seeing for herself that there was no party going on she strictly took the side of the other guest. I will NEVER stay here again. read more

Incredibly noisy. After a long day of travel...and seemingly longer family holiday party, I was truly looking forward to a good night's sleep. I did not get that good night sleep here. The walls and floors are incredibly thin and doors very heavy, that jolt you awake when closed. There were people in and out all night, housekeeping too early for comfort, and zero customer service to be found when I attempted to call the front desk. After shoving tissues into my ears, and downloading a white noise app, I still only received about 2 hours of sleep. The front desk agent saw my very tangelble discomfort, and said nothing. No "how was your stay". This is probably my third Yelp review in five years, so hopefully that says more than I can articulate after next to know sleep while writing this. I will be looking to stay somewhere else before my flight out of Newark. read more

If I could give this Courtyard more than ten stars, I would. I was absolutely blown away by the incredible customer service provided especially by the general manager Peter Wenzell and Director of Style Daniel Canarte. I responded to Mr. Wenzell's initial welcome email with a note that I was flying out from California for a funeral of a close friend and would be late checking in. He immediately replied with condolences and asked what they could do for me. (Really, I just wanted them to know I'd be checking in late and not to give my room away.) Anyway, I arrived at the hotel after a long and emotional flight only to find that they'd upgraded me to a beautiful suite, left me a bouquet of flowers and a cheese & fruit plate, and the most touching condolence card. The suite served as a central meeting spot for several of us after the funeral which was probably one of the most memorable point of the entire sad experience for all of us. I cannot thank the Courtyard enough -- especially Mr Wenzell and Mr Canarte -- for being so caring and so....human. I will never forget their kindness and will remain a loyal Marriott customer (and always recommend it to any and everyone I come across in the future). And, oh yes, the room was beautifully clean and comfortable -- which is what I look for in a hotel room always. :-) Thank you, thank you, thank you! read more

Well, I probably should be mad that they oversold their hotel on the same day I booked, but because the management at courtyard knows good customer service, they get five stars. They comp'd me one free night at Wilshire Grand (see my review why Wilshire sucks). Nonetheless, it was free! Courtyard is well situated next to the mall and other stuff. The rooms are regular courtyard style. The service here is so much better than Wilshire. They actually smile at you here! The amenities are pretty standard and they have free coffee and tea in the lobby. They also have two computers and printer for use. read more

When separating myself from my cash, I have some rules that I try to stick with whenever possible. Shop local, buy American, and avoid chains. While this is a good thing for restaurants and services, when it comes to hotels I like a big chain like Marriott. This Courtyard location will be my part-time home away from home for the next 6+ months while I'm on a consulting gig at a nearby hospital. So I'm happy to say that like all Marriott-flavored hotels I've dealt with over the years, it's a great place to stay. As usual, it's uber-clean, well maintained and the staff are helpful. This particular location is also close to anything you might need. Forget your undies? Macy's is a stone's throw away. There is also a Whole Foods, a movie theater, and a number of different dining choices nearby. This Courtyard also has a small bistro, and whoever does their cooking knows their stuff - I had breakfast there daily and dinner one evening and it was all really good. I've stuck with Marriott over the years for many reasons; consistency, quality, and most of all - Marriott Rewards! If you travel a lot for business, their rewards program is hard to beat. I've been on numerous vacations at 4 and 5-diamond hotels in Mexico and the Caribbean using nothing but points. read more

The first night at CourtYard I would have given it a 1 star. Greeted by a guy singing at the entrance, he wasn't hired to be there. The lobby is an area of frenzied activity at 11pm on a Saturday night. The clerk was busy talking to coworkers and charging the for the items from the store then to deal with paying guest. The bathroom smelled like mold and was torn up. The refrigerator didn't work and was torn apart. The room was basically a mess. I went to the front desk and asked to be moved but they said the hotel was full and there wasn't anything they could do. The room was at street level and next to the road, very noisy. The door didn't keep any of the hallway sound out so it was a noisy night. I could hear the people above stomping about most of the night and into the early hours of the morning. Lets say not a very restful first night. In the morning I went to the front desk, luckily there was a different staff member there that seem to care about the customers. I requested to be moved to a different room that wasn't on the first floor and away from the road. They actually got me a room on the third floor that was very nice. Don't know why the front desk person the first night couldn't have got me a different room for the second night, but they didn't seem too inclined to do their job anyway. The second night was more of what I expect a Courtyard to be. I'd give it a sold 4 star if the first night wasn't such a nightmare. The smell of mold and the bathroom walls full of holes is unacceptable. Personally, I wouldn't stay here again. read more

I've been to so many Marriotts and some really do differ from each other. This place had VERY friendly front desk workers (they seemed quite genuine too), clean facilities, and a decent breakfast in the AM. Only complaint (and it's a mild one) is the room set up. the TV was facing the couch and you had to turn it to have it face the bed. No big deal, but then apart of the side was hidden while watching TV in bed with the way the dimensions were. Kind of weird. Also, shuttle service was amazing so any prospective wedding parties considering booking here (which I what I was there for) should totally consider this place. read more

BED BUG NIGHTMARE! Staying at this hotel was the worst experience I ever had with any hotel. I stayed at this hotel on January 25, 2023. While sleeping, I was awaken around 2 a.m by a bed bug biting me. I immediately captured the bed bug with a piece of tissue and sent the bed bug, WHICH WAS STILL ALIVE, to the front desk. I requested a room change and to speak with the manager. My room was changed, but I didn't speak with the manager. The clerk stated that the manager didn't come in until 10 a.m, the following morning, so I left my number for her to call me upon her arrival because I wouldn't be at that location when she arrived to work. Needless to say, the manager never called me, and I called several times and I'm still waiting for a call back. I would upload pictures if I were allowed! I WOULD NOT RECOMMEND THIS HOTEL. THE CAMBRIA, NEXT DOOR IS MUCH BETTER AND WILL ALWAYS BE MY FIRST AND ONLY CHOICE FROM NOW ON. read more

I stay here for business and my only real issue with the hotel is the Internet connection. The connection is darn right horrible. I get a faster connection using my Sprint Air Card then I do on the hotel wireless. If you are planning on doing some Internet intensive work (remote log-ins, connecting to VPNs, etc.) then don't plan on it being quick. The workout facilities seems to be on a downhill trend. The facility is small and contains two treadmills, an elliptical and a multifunction weight machine. One of the foot stands on the elliptical is loose, so you have to balance yourself. There is only one weight pin, so only one person can use the weight machine at a time, even though each part can be used separately. The rooms themselves are kept clean and are comfortable, but I have experienced a bug sighting during one of my three stays. There are microwaves and mini-fridges in each room, which is a very nice convenience. The lobby and breakfast areas are kept clean and the staff is very friendly and attentive to your needs. read more

I had the opportunity to stay here for three nights. The accommodations were typical for a Courtyard. The check-in process was quick and smooth. My room was clean. The morning team at the Bistro were pleasant and helpful. read more

Very attentive staff and comfortable rooms. I like that there is a cafe where I purchase a healthy egg white sandwich or a fruit cup before work. They also serve Starbucks coffee, which is nice. Panera is also within the same shopping center, so breakfast is really convenient. The exercise room is clean and adequate. The price of a room seems a bit high for a Courtyard, but it is better to stay here rather than in Newark. The parking lot seems a bit over capacity. I often travel 30 min away to the Short Hills mall for dinner or shopping. read more

Perfect location and room was clean and NO odors in the room. Very quiet throughout the night within the hallways. A very small fitness center (2 treadmills and the tv was on the wall behind me as I ran ??) Courteous staff and front desk help. read more