My wife and I got married this weekend and we stayed at the DoubleTree with many of our friends and…read morefamily. We understood there was issues with the air conditioning and hot water, but Sharon and George did everything in their power to try to make everything else in our stay as wonderful as possible. They made sure staff accommodated us with portable air conditioners and fans for not only us but also the other guests who came and stayed overnight for our big day. They had us situated in their best suites possible to get ready in the morning and Sharon would periodically check in on us and ask if there's anything else she can possibly do. They also made sure that after our wedding ended and we all came back to the hotel for a little after party that they had the appropriate amount of bar staff and drinks supplied for us and our guests as we enjoyed watching the Knicks win a championship. What started out as unfortunate wound up turning out to be the best day of our lives. Thank you to the staff at Doubletree for helping us turn a not so good situation into a weekend I'll never forget for all the best reasons.

We were charged almost triple because we stopped after midnight being too tired to drive. The woman…read moreat the front desk told us that this was typical and it would even happen at car rental places. She was able to tell us that they had open rooms, but she was unable to book it because it was after midnight and suggested we call the 800 number. When we called customer service we were put on hold so they could call the front desk to see if they had rooms. We were the only people in the lobby and could hear her talking to customer service telling them that we were there. I was also told by the woman on the phone that they were holding the night audit for us to be able to book a room. I'm not sure what that has to do with our reservation or why that should be my concern when I am exhausted from driving. After paying almost triple and finally heading to our room, we were able to finally go to sleep. The room itself was not horrible, but it's very musty smelling and hard to really see out because the windows are so gross. When we called room service this morning, there was no answer. When I called the café, we were told that on the weekends they don't have room service even though the website says they offer it. We were then told to file a complaint so corporate would maybe realize that they need to take it off the website. The gentleman also told us that they don't like to do room service and do not usually do it because they have many female employees and they don't feel comfortable going to the rooms. He said if he's not busy himself, he will go instead. This is 100% not a customer service oriented hotel.

I've stayed at this Home2Suites on a couple of occasions and have enjoyed a comfortable stay each…read moretime. If you've never stayed at a Home2Suites by Hilton, they are one of my favorite of Hilton's brands. The rooms are always well appointed and spacious and the interiors have a modern feel. For my stay, I stayed in a king suite, which includes a nice sitting area, mobile desk, large screen TV, kitchenette (with refrigerator, dishes, dishwasher, sink, and microwave), and convenient closet for hanging clothing items and dresser for folded items. The staff here work hard to ensure your stay is as comfortable as possible, including texting a few times to check in throughout to ensure you're enjoying your stay. Like most Hilton's, they have a snack shop in the lobby area with a self serve check out (where you can charge it to your room or to your card). I appreciate this so I can get a little something to eat on days where I'm spending a lot of time in the hotel working. The parking lot is well lit and felt safe. I was able to park in front under lights on both occasions that I stayed here. Get to it!

Newer hotel, very clean and has everything you need for a short stay. There is a small pool, self…read moreservice laundry and a small gym. They also serve free breakfast. Very convenient location on Route 9. There is a Jersey Mike, Crumbl and Smoothie King in the same shopping center. We only stayed here one night on our way home but it was a perfect spot to rest our heads for the night.

I would like to say my daughter and my now son in law got married there and it was absolutely…read moreflawless the staff was wonderful. They did everything they could to make it a memorable day From the planner to head waiter to the table waitresses and waiters, awesome job, everyone! Thank you from the bottom of my heart. The wedding was on November 20,2022. Thanks

Hotel is nice but needs some work. My window was wet in the morning. One of our other rooms had a…read morebroken AC/heater. Breakfast was just cereal, bagels with no toaster and store bought pastries. No hot food at all. There was also 2 fights at the bar when we where there another fight at the Grandview with the same wedding party from the bar fights.

Arrival and check-in one out of five stars. Why? Diamond elite status was not recognized as is…read moreprocedure with IHG HOTELS. Upgrade was not provided. Explanation of what time the breakfast will be served and where was not provided. Basically the arrival experience that is standard to IHG was not followed. Furthermore, there was no acknowledgment of a request for linen service the following day as requested via email The linens were not made up on day two as requested, my door was left a jar for at least 10 minutes while I was downstairs getting breakfast. And the communication internally at this hotel is lacking. The housekeepers are very nice, but clearly there is a lack of communication or they would have known that I was not checking out until 1 PM and that I needed linens and towels the day before.

I'm surprised at some of the low rated reviews. This was one of the cleanest holiday inns I went…read moreto. The room was well kept and supplies were given (even toothpaste and toothbrush, showercaps). Towels were changed daily and beds made and I was there for two nights three days. The indoor pool and hot tub were well kept and had separate towels for use. I would def return. I took one star off because we had the handicap bathroom and the standing shower was not draining well, water kept escaping out of the bathroom into the hallway. However once we spoke to the front desk , they accommodated lots of extra towels for us to dry the area up.

Days Inn by Wyndham Poughkeepsie is now Quality Inn/ Rodeway Way Inn…read more For my past experiences with Quality Inn, they have always been positive. I have always enjoyed their complimentary breakfast and clean rooms. But after staying here, I have learned not all Quality Inns are the same. This location was horrible and would not recommend anyone to stay here. I stayed here with my husband for one night, from Friday evening to Saturday. When we checked in on Friday evening, this employee did not greet us when we came in. She just stared at me until I told her we were here to check in. Instead of asking me for my ID, she said "ID". She did not tell us what time breakfast hours would be the next day and there are no signs posted in the lobby or in our room (but figured breakfast would at least be available between 8-9 am so I make sure to wake up in time and head over to get some the next morning). After she issued me my 2 card keys, she just said to go around back to the room. I had to ask her to clarify and then I headed to my car and drove over to our room. I don't know what her problem was but I think I could have used a little less of the attitude. It is clear that this employee doesn't really care about her job (nor did the different employee I interacted with the next morning at the front desk). We got a king size bed. The room itself was clean from first glance and the room was spacious enough. But later on, I found some yellow stains on the comforter we used... The bathroom was really cramp. The toilet seat had stains on it that did not come out with alcohol wipes. I hung my towel on the hanger in the outside closet so that it would be easier for me to dry my hands than to close the door to use the towel on the door hook. The next morning, I was incredibly disappointed with the breakfast. The breakfast had small cups of Activia yogurt (maybe 2 oz, not the larger 4 oz size), cold cereal you dispense yourself, milk and assorted bread/ pastry (small selection). The waffle machine was broken. The coffee machine was also not working. Another guest had asked about the waffle machine and the employee at the front desk said that other guests turn it off and on, which is why it doesn't work. When the same guest had asked about the coffee, the employee had said it wasn't plugged in, which is why it wasn't working. But she did not bother to plug it in to have it work... It was annoying to hear excuses from this employee while I tried to figure out what I wanted to get for breakfast (honestly, I ended up just getting 2 of the yogurts and went back to my room and then ended up going somewhere else for breakfast after I checked out). This employee had the same attitude as the other employee the night before, in which she was very apathetic and didn't care. She didn't apologize or offer a solution. The only thing possibly going for this hotel is the price. I was surprised to see how expensive hotels are in Hyde Park and Poughkeepsie. This was one of the more affordable locations, but was still pricey for what we got. If you can stay somewhere else or keep on driving to the next city to save some money, don't stay here.

day number 1 very nice. Everything we needed, day number…read more2, housekeeping done and all we needed, day number 3 no coffee, no coffee cups, no water cups day number 4, only the bathroom was cleaned , no supplies, but beds made, day number 5, NOTHING. NO beds made, NO coffee, NO water cups,NO garbage collected, NO clean towels,NO NOTHING. LIP from the woman in the lobby. Since when does a guest at a hotel need to ASK to have the room cleaned????? Day number 6 after the complaining, beds made, NO garbage collected, NO coffee, lots of water cups. NEVER WILL WE GO TO ANY COMFORT INN HOTELS AGAIN

Worse place to stay ever, they have dirty rooms dirty bedsheets and the place smells like moldread more

Be ready to have a mice party in your room. Not 1 not 2 not 3 try 5 mice on a mice trap. the stuff…read morewill not help you.i was told to remove the mice on my own. mice on the bed. the owner and staff only wants money. if you here for one night you better off staying in your car. Karen is the only staff that will help you. the lady with long hair and glasses she's money hungry.she will kick you out before she gets the mice out. she doesn't want to tell the workers on her so she will tell you to lie for her. I pray I don't ever have to stay here again!! lets not forget the sheets are dirty burns in blankets. spider webs over bed. ROOM 205 AND 204 HAVE MICE. THE FOOD IS OLD CHECK THE DATES

I mean I didn't expect much but this is nasty I would at least be happy if it was clean it smelt…read moredisgusting like somone died after eating bugs i didn't even want to spend one night now I don't know about you guys but in my motel there was roaches and the staff types to act nice but in a mean way if you get it they wana seem nice but there not I'm never comming here again

The Highland Inn is nothing less than a scam. They're advertising beautiful one bedroom furnish…read morestudio for rent on craigslist and hotpads with amazing pictures. They pull my money out of the bank before I even get there and move in. They will not allow me to see the room on the day of moving in without signing their lease. After signing the lease, I went to the room. It was nothing more than a disease, no central air like what they're advertising, broken window, dirty room and bathroom, pee stains on the mattress and mole in the roof. I should have known something was wrong, but I was assure by the lady in the office that the room was painted, clean and there was also clean sheets on the bed. Upon traveling 3 hours to get there with my children including my newborn. I was just so upset and disappointed especially when my children look at me with such disappointment and tears. They also wanted me to sign paperwork that stated I move in on the 8/1/19 when I move in on 8/19/19. I return the keys on 8/19/19 and voice my disappointment and concerns with Raul and call the office on several different occasions. They did not return my calls not even to offer a different room. When I try to get a refund they told my bank that I move in on 8/1/19. They're taking advantage of people who live out of state and just looking for somewhere to stay for a couple months. I want my money back they owe me $1760.00 and are refusing to refund my money back even though I didn't move in and had to find another place for the night, sleep in my car with my children until I could get another place because of them and the scam they're running. Beware of the this place. I won my lawsuit against Highland inn and they refused to pay. You can see the public record information on ulster County clerk records in Kingston NY. I am currently in the process of putting a lien against the property.. be careful of this place they're scammers.

Stay here for 3 years due to DSS because I got evicted and had nowhere else to go... the owners…read morewhere nice That the only thing nice about this place I stayed in room 10 I saw rats every night Made a couple of friends that I don't talk to now I was even kind enough to help with blowing the parking lot and shoveled I did see a couple of crack heads I was move to room 27 and it had the best view of a bush 10/10 I finally moved out August 2021 10/10 would never go back Ps this is 100% real

We stayed here because it was slightly cheaper and the reviews weren't that bad. We are very easy…read moregoing people and have stayed in some pretty s###y places, but this place is the worst. Pros: Extremely nice people Amazing water pressure Beautiful grounds Cons: Not much of an effort when cleaning. Very dirty walls. No dusting. Cobwebs. Sliding glass door didn't lock so we had to use a piece of wood. No fitted sheets. Absolutely filthy bathroom rug. That's just a few. Spend the extra money and stay else where.