Courtyard hotels are very consistent from location to location, but I found this one to be lacking. As I was checking in, the lobby was really busy, and it felt chaotic. There were lots of boxes stacked next to the checkin desk, there was an associate behind the counter eating a pizza (and holding the box), and the TV from the bar was blaring. The market was poorly stocked and the elevator smelled like someone had sprayed a gallon of some awful cleaner; I had to hold my breath because the smell was so strong. The room itself was fine, but overall, I did not feel like this location was managed as well as others nearby (Montvale or Mahwah). I won't be coming back to this location. read more

Very clean, updated, and great location. I travel a lot of work and find myself staying in Paramus for more than a night or two. This hotel is a great option if you are traveling and need a place to stay overnight. If you travel a lot for work, like me, I would advise checking out other Marriott options. I only say this because they do not offer free breakfast. They have a great little bistro, and a comfortable lounge to eat or drink in, but it tends to be a little pricey. If they offered free breakfast, I would have continued to stay at this hotel. read more

One thing about the Courtyard chain is it's consistency across the country. Except for a few fancy ones, most of them are clean and of decent value. This one is no exception. The only bad part is the traffic as it is next to a very busy highway. It is a good but not a fancy business hotel. read more

Great place to stay. Quality room with outstanding service. Chandra made my two weeks here amazing. She went the extra mile to ensure I was well taken care of. She definitely is the gem of this hotel. read more

Wow! Nicest staff ever!!!!! The lady who worked nights (Louisa) and the gentleman who worked mornings were the sweetest!!!!! I would hire both of them in a heart beat for my business!! They just made my whole stay FIVE STAR. From how they spoke to me, to how dignified they both carried themselves and truly took pride in their work, they were on point with everything! Thanks guys! I definitely look forward to staying here again when the prices are as low as they were this time, and when I'm in the area. read more

Came there on 12/24 to visit family in NJ. Hotel lobby under construction could not even find the make shift reception desk, which was in a actual room on 1st floor. After getting room the layout of room was completely wrong with bed on left when u walk in!? The left side if the bed was a foot away from wall so if you lost your balance when you got up you would smack your head into the wall!!! Also TV had 2 b adjusted to be able to see from bed. The horrible buffet breakfast was also not complimentary as is everywhere else! read more

Stayed here with my wedding party the night before my wedding. Both of the Master Suites had no heat and I had to sleep in a cold room. I was very upset! All they could do was give me an extra comforter and take off $50. I was also charged for another room I booked, but never stayed in. My husband and I requested for a refund since none of my bridal party slept in the room. They claim they have no proof of that! Really? With all the cameras installed? Interesting! That left a horrible taste in mouth and I will never stay there again! Rooms were nothing spectacular! First and last time ever staying there! read more

Very nice hotel. Good location nice looking, the rooms are lovely; however, the front desk is horrible. The front desk people, except the manager and a young man with curly hair, can't remember his name, are horrible. They come off very rude, not friendly, and fake. It's as though they can't stand their job. The manager though is wonderful. read more

I stayed at the Courtyard by Marriot recently and I need to report my disappointment with thee Bistro wait staff. I attempted to order an Irish Coffee and was promptly told they do not make them here. In an extremely Rood fashion. I honestly feel that he had no idea what I asked for or how to make it. After that I ordered an Ice Tea again in an extremely rood fashion I was told they are in the glass case. He did not bother to tell explain they have 4 different kinds... I settled on a water! I hate when people are rood and incompetent!! What a poor display of customer service!! By the way I stay at Marriot hotel on a very regular basis. read more

Very friendly staff great food and service! I went to Crowne Plaza Saddle Brook and it was so horrible the service was okay the food was good but the room was so tiny and I had two suites which looked like the size of my kids room. I'd never go back to Crowne especially when you are with your family but even if it was for two people it was small. The pool was outdoor so the weather had to really be nice. At Courtyard by Marriott it was an indoor pool which was perfect!! Can't wait to go back. As a New Yorker we are used to larger suites not tiny ones like at Crowne. read more

I had stayed in the Courtyard by Marriott Paramus on Saturday 3/24/2018-3/25/2018. Unfortunately my stay had been far from ideal. I had spoken with Millie Samles manager there, and had been advised to write an email stating my complaints. Upon our arrival, A male Manager in the lobby had been discussing openly how he had thrown a guests out for smoking marijuana . He was on the phone ,and stated that he will be calling the cops. He then proceeded to talk about how he had to refund some of the guests . This was very unprofessional. They're was guests checking in the lobby and we just kept on looking at one another feeling so uncomfortable. in the afternoon, there had been a family in the lobby with their children the kids was running around on the couches, and parents had done nothing about it. Management had also not taken care of it. That evening there had been an event that was rented out, and the children were unattended. They had been driving a "princess car" in the lobby, the children had been back and forth from the pool ,leaving trails of water from the halls to the elevators. Upon entering the elevator, it had been so wet I had nearly fallen. There had been a guest on the phone who had spoken very loudly using profanity, the bathroom on the main floor I had not been able to use for it had been clogged by a previous guest and was in very disgusting conditions. I have been coming as a regular to this Marriott for nearly 7 years, and never have I been in such a state of disappointment. This was like second home to us . The staff was like family . Now we feel as though we won't come back there . Thank you Talin G -Thomas read more

Appreciation and gratitude for Edwin and the person who cleaned my room after checkout. The items I left behind in my room were secured and shipped back to me promptly! Edwin was available each time I called to follow up, very professional and incredibly responsive. In all the years I've traveled, this is a FIRST. Honesty and integrity, how refreshing. The room was clean and comfortable and the folks at the front desk very hospitable. Thank you, Edwin, and staff, for a memorable stay. read more

Over charged my credit card for what they call incidental's Called to ask about charge front desk was very rude. I understand the charge but staff could be a little more polite...no alot more polite.. probably will not stay there again. read more

DO NOT book a BLOCK of rooms at this hotel. Please note: no complaints about the hotel staff or cleanliness of the rooms, etc. The hotel itself is fantastic. All of our many issues revolved around the event planning services. The only reason our weekend was successful was because the hotel staff was extremely accommodating and compensated for the lack of coordination from the corporate event planning staff. My husband and I booked a block of rooms at the Courtyard Marriott Paramus for our wedding in June and could not have been more disappointed in the event planning staff. I never thought a hotel block could be so stressful but our ordeal with Marriott corporate was honestly the most stressful part of the wedding planning process - and everything seemed to unravel with them a month before the wedding, which is such a critical time and just added to the stress. Months before the wedding, we booked our block with Marriott. We reserved 20 rooms with the understanding that we could always increase the block if necessary. We were told the bar could be kept open late on the night of the wedding so that our guests could continue to socialize in the expansive lobby and courtyard after returning from the reception. Given that we had many guests coming from afar, we loved all of the amenities that Marriott had to offer and decided to book with them. We also booked a room for brunch the next day. We were notified two months before the wedding that our event manager was going to be switching. I tried to follow-up on the status of the bookings in our block (to increase it if necessary) and received no response, from either our contact who was transitioning out of her role or the new staff member. By the time they finally got back to me, we were informed the hotel was completely sold out that night. We also were then told that the bar could not be kept open late. At this point, I was beyond irate because I had to begin searching for a new hotel for overflow guests, plus a spot for people to socialize after the wedding. Additionally, I had to begin changing our plans for transportation because we now needed to shuttle people between TWO hotels, plus an additional venue after the wedding. On top of all of this, we were also told at this time that the brunch room had been double booked and we could no longer hold our event there. To be fair the hotel staff accommodated us and roped off a portion of the public brunch area so our guests could sit together, however we were unable to use the private space that had been reserved. The hotel does not have a honeymoon suite however they do have regular suites, and my husband and I were looking forward to spending our first night together. When were told that we would be given a regular room instead of a suite, I inquired about having a suite instead (given that it was our wedding night) and the event manager sent me a link to their website to book a suite at full price. I finally reached a very kind manager in the corporate office who agreed to give us a suite after hearing about all of the other disappointments we incurred with our block reservation. To recap, Marriott corporate (event staff) caused a lot of stress during our wedding planning process. They were unable to deliver on many of the items they promised us, including use of the bar, space for a private brunch, and enough rooms to accommodate our guests. I would HIGHLY recommend against anyone using this hotel for any sort of group block. If I could do it over again, I would have booked our entire wedding weekend at the Hyatt down the road on Route 4. read more

Overall a very nice property. Friendly staff, clean rooms, and great location! My car was broken into in the parking lot which was obviously not a good thing, however the General Manager of the property worked closely with me to ensure my satisfaction with the matter. I would stay here again due to the GM's personal attention. I strongly believe there is something to be said for that. read more

This stay was terrible. Scolded by the woman at the front desk for not booking directly. Apparently she is very concerned that the hotel collect the fee not Expedia. I am just looking for a hotel lady. She proceeded to tell us how full it was and that Expedia guests would be kicked out first ( her words) if overbooking. Gave us a lovely room ( sarcasm) next to the elevator. MIssing a bed! As I had booked for 4 people and the King sized bed and twin pull out was 3 beds. So we ended up sleeping with one of our kids in the bed. 3 in a bed. Noise all night ( elevator and noisy neighbors). On check out, the kinder person told us since we paid at check in and only made the reservation via Expedia that our Marriott could be used. By that point, I had already "checked out" Oh yes and unlike most Mariott Courtyards you pay for breakfast. Expensive too and not as many choices as usual. I like the location but will stay elsewhere on my next trip to Paramus. read more

Excellent. The staff were all very friendly and made our stay that much better. We arrived late after sightseeing in NY, the woman at the front desk helped us check in immediately and was friendly especially towards our boys. Room was nice. The breakfast the following morning was excellent, and again all of the staff in the dining area were superb and attentive. The boys had a nice swim in the pool. All of that for an unbeatable price. We will definitely stay again. I just wish I remembered the staffs names so that I could post here and they could receive recognition. read more

Recently my family had occasion to stay at the Courtyard to attend a funeral in the area. On check-in, we were informed by the desk agent that he would make arrangements, allowing us to leave our car in a disabled parking parking space overnight to accommodate our 91 year old mother, who is wheelchair bound. Despite this promise, we received a costly ticket from the Parking Violations Bureau. We followed up with the desk agent and hotel management, who's representation of what occurred is now different then our remembrance. And, despite a number of polite communications, the facility manager and Marriott corporate have refused to consider our position or even offer to compromise by sharing the expense. Instead, their position has been to defend their desk agent. Needless to say, we are very disappointed by the experience, and have rated the stay as terrible in respect of poor customer service. read more