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Malvern, PA

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Courtyard by Marriott Philadelphia Great Valley/Malvern

3.6 (42 reviews)
Open • Open 24 hours

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My Double-Bed Room at Courtyard Malvern
Mark K.

I have stayed at this hotel three times now and have been positively impressed each time. There is nothing that makes this Courtyard stand out amongst others in this generally uniform chain. But they do live up to their standards and, as a Gold-level member, I like this Marriott brand. This location is one I have used with frequency this year because we have a customer in the area. The location on PA29 is easy to find and is nicely situated near a handful of restaurants and other conveniences within a ten-minute drive. You will need a vehicle, however, if you want anything to do anything outside the hotel. The staff here are friendly, helpful and approachable. The rooms are spacious and clean. The bathrooms allow maneuverability and the TV system they offer is nicely complete. The work area is quite functional and has allowed me to attend to business in the room. I have also always found their Wi-Fi to work well. I have never liked Courtyard's policy about not giving breakfast free to their Elite members. It does not compete well with Hilton Garden Inn, for example (I am also a Hilton Diamond member and I, thus, speak from experience). The Bistro here offers decent quality food and Starbucks coffee but they are limited and expensive for what you get. The rates here are slightly expensive but not out of line. I have had rates here for over $200 in the past though this stay was about $175 ($193 with taxes). This is at least acceptable. I will likely stay here again when visiting our customer in the area because of the convenience though there are other hotels going up nearby.

Pat P.

Not a great stay here. First off. Planned to stay for two nights. Ended up only staying for a night. They over charged me right off the bat by $100, then never canceled the second night and got charged for that as well. The pictures are of the blood and other grossness that I found in the room. Went to the front desk and let them know and nothing was done about it. Was told the room rate was going to be adjusted and nothing was done. I will be going to cooperate to have this fix. Absolutely horrible experience.

Dirty from the moment we got into the room

I've been a Marriott member for many, many years. I have not complained about any of my stays. We have enjoyed our stays at Marriott, continue to be Marriott Bonvoy members, and use our Bonvoy credit card. This hotel was very, very different. Here are some of the problems we experienced. 1. We had a reservation for a King--we were given a Queen and a runaround about getting our points reimbursed. We are still awaiting a resolution to this. 2. The hotel was filthy. Among the problems: a. Hallways were never vacuumed-- French fries were on the floor, as well as litter on the carpets. All of this garbage was on the floor for the entire time we were there. Usually you take pictures of the places you visit, but this place was so bad that we have pictures of the hotel and how it looked. b. Garbage was left out in the hall and never picked up. We have pictures of this as well. 3. The supposed sanitation for Covid didn't exist. With the pandemic still severely problematic, we witnessed absolutely no concern for our health. Among the problems: a. The hand sanitizers dispensers didn't work. At one point we tried three in a row--none dispensed hand sanitizer. We tried EVERY day. None worked. b. The gym was disgusting. The treadmills were so filthy that my hands stuck to them when I was running. There were no wipes with which to clean the treadmill--they were all dried out. There were no towels in there (which may explain why the treadmills were sticky). There was no way to adjust the temperature in the gym, which was very, very warm, while the halls in the entire hotel were freezing all the time. We informed staff about this, but it appears that nothing changed. 4. The room was not clean when we got into the room. The room we stayed in was poorly vacuumed when we arrived. a. We have pictures of the dirt in the corners and in some you can make out a spider's web as well. b. We were there from a Wednesday to Monday--and there was no housekeeping. We had to go get our own towels and tissues. Garbage piled up in our room (there are pictures) because there simply was no place to discard garbage. Towels piled up in the bathroom (here, too we have pictures). We were never told there would be no service (we would have left) and the front desk did not seem at all upset when I told them that we needed towels and tissues--they simply went and got us some with no apology and no concern. c. There was no liner for the ice bucket. d. The facility needs an exterminator. In one day alone, we killed three spiders. There were spider webs when we arrived. There are pictures of this as well. 5. The general upkeep of the hotel was below par for all the years we have stayed at Marriott hotels of all types. The tub was rusty and cracked (we have a photo of this), the water pressure in the sink was so low that it was hard to clean off my razor, and the carpeting by the elevators on the second floor were bubbling up. Even the sheet on our bed had a huge stain on it. We do understand that the Courtyard is not the JW (we have stayed at both) and that the amenities are not the same. But cleanliness and housekeeping have been good at every Courtyard we have stayed--this was a very notable exception. Cleanliness and housekeeping would be expected even at hotels that did not have a Marriott brand standard. When we gave them feedback, we received a form letter back referring to this mess as a "teachable moment." They don't get it.

My client meetings were managed by Patty, everything went well! From room set up, to a served lunch, the meeting went very well

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9 years ago

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“We were in town for a hockey tournament and was so impressed by the incredibly friendly and courteous staff.”

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Courtyard by Marriott Philadelphia Great Valley/Malvern - hotels - Updated October 2026

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