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    Courtesy Ford

    3.6 (5 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Courtesy Ford

    Auto brake repair

    Auto general diagnosis

    Auto no-start diagnosis

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    Taylor's Automotive Credit Resources

    Taylor's Automotive Credit Resources

    (2 reviews)

    I purchased my used truck at Taylor's auto max, and was told to be sure to bring it to the attached…read morerepair facility for service. I brought it in for a problem with how the engine was running, and they did a tune up, and replaced the spark plug wires, and put in a new battery. That did not fix the problem. I went to another shop, which replaced the spark plug cables with quality cables with the correct capacity, and replaced the fuel filter, which fixed the problem. A few years later the battery failed. I went to a different shop (since Taylor's has proven ineffectual in my experience), which tested the battery for free,. The test was done while I waited. They said it was bad. I then looked at the original receipt and realized that the battery was installed by Taylors, and was still under warranty. I called Taylors, and they said I'd have to bring it in another day. I pleaded, since I live 60 miles away, and rarely bring the pick up to town. They relented and said they'd test it, but it would take two hours. I waited for three hours, and was told that there is nothing wrong with the battery. They then CHARGED ME $30 for telling me that they would not honor the warranty. I protested, and they said I couldn't have my truck back unless I paid. The service writer was unkind, unhelpful, sneering and unwilling to listen or understand my perspective. I spoke with the battery manufacturer, who said that they would replace the battery for free - honor the warranty - and give me permission to take it to a different retail outlet.

    Everything about the customer service I received was dishonest and disappointing. I was pushed to…read moredo paperwork before I even drove the vehicle, so I rushed through a quick 5-minute test drive. That week I immediately realized something was wrong with the vehicle and called to see if they would rectify. I was told I was on my own, and to take it to service. The warranty work had to be done 2 hours away, so I had to get rides both to drop off and pick up, as well as being out of the vehicle for a week. There was a down payment and a warranty added to the paperwork I was not expecting, nor had it been discussed with me. I was told they sold me the vehicle for $400 over cost. This was apparently not true because less than a month later when I decided to trade it in they said they couldn't help me because I owed thousands more than it was worth.

    Courtesy Ford - autorepair - Updated August 2026

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