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Courtesy Cuts Tree Service

3.3 (17 reviews)

Services - Courtesy Cuts Tree Service

Tree care services

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My busted fence
Karen L.

these guys cut my neighbors tree standing on my wood fence which they broke. they stood me up 3 times to fix it. i'm planning on reporting them for trespassing.

Please read entire review before making a decision on selecting this tree company, or any tree company for that matter. Positive Aspects: -The crew were professional, polite, and worked efficiently. Their work appeared well-executed even before the owner made their appearance. Communication Issues from Day One: -During our quote agreement the day prior, the supervisor advised they would arrive around 9:00-9:30 AM the next day and agreed to call when heading my way. They didn't arrive until 12:15-12:30 PM with no advance notification or courtesy call to tell me they were running late. This should have been my first red flag about their communication practices. Core Issues: -My problems stem from incomplete work that didn't match the written quote. I hired them to service six trees, with the issue stemming from an oak tree with two widow makers. When discussing the work on this tree the day prior, the scope was described verbally as removing the widow makers, cleaning up the under canopy and interior so that if a storm comes through the wind will blow less restrictively through the tree so I don't have a widow maker situation again. The quote was written "Oak in back yard lift & lite interior cleanout." What was completed: -Two widow makers removed (satisfactory) -Minimal "lift" work: one lower canopy branch removed (cutting one 1.5"-2" diameter branch, leaving 6 feet remaining on tree) What was missing: -No interior cleanout beyond the widow makers -No trimming of downward-growing branches outside pole saw reach (lower limbs on this tree are already high) -When I asked about the interior work, the supervisor stated it wasn't included in the agreed price. -***I would like to note that the company approached me for the work, going door to door in my neighborhood. I did not negotiate a lower price when those discussions took place. The price was presented to me following a walkthrough of the property and verbal description of the scope of work. A quote was written, it summarily touched on the items we discussed, and I accepted as it was offered. The Problem Escalated: -Here's where I made my mistake: I paid upon request during cleanup, before verifying 100 % completion. When I later questioned the work scope against the quote, the supervisor said he'd "be right there" but drove away instead. I called him and he promised to call back in five minutes at 2:15 PM - there was no returned call. Lessons Learned: -Demand detailed, written quotes that explicitly define all terms and deliverables. Don't accept shorthand or verbal explanations. Never pay until work is 100% complete. Walk the property with the supervisor and address any concerns before payment. Final Assessment: -While the crew performed quality work on what they did complete, the business practices are concerning. When I simply asked for clarification about the quote, both the supervisor and owner left the property and ignored my follow-up. This isn't about demanding extra work--it's about getting an explanation for what was promised versus delivered. -I'm a reasonable customer who doesn't enjoy confrontation, but being dismissed and ignored when raising legitimate concerns is unacceptable. Learn from my experience: protect yourself with detailed contracts and withhold payment until you're completely satisfied. I have provided photos of the tree for reference.

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3 months ago

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5 days ago

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29 days ago

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23 days ago

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7 months ago

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2 months ago

Did work as requested. I would use them again. Price was competitive as far as value and quality.

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8 months ago

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10 months ago

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9 months ago

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10 months ago

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4 months ago

Crew did a great job and cleaned everything up when done. I would recommend them for your tree services.

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6 months ago

Left branches all across the property line for my neighbor with a bad back to clean up. Wouldn't come back to clean up

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2 years ago

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3 years ago

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3 years ago

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2 years ago

Prompt,courtious,professional,reasonable......Quality work on tree trimming and removol we thank you for your patronage.

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2 years ago

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Ask the Community - Courtesy Cuts Tree Service

Review Highlights - Courtesy Cuts Tree Service

They trimmed 5 large pine trees and one oak tree in my back yard and a palm tree, a maple tree and a magnolia tree in the front.

Mentioned in 3 reviews

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M & S Tree Service - Lift it is

M & S Tree Service

(5 reviews)

Quality Value…read moreAttentive Knowledgeable Quick Responding Hard Working I definitely recommend this Company! Help them come up in the world, while they help you get a good job done!!

I am Joe Shishan, sales manager for M&S Tree service and I would like to mention that Diane…read moreGrover's portrayal of events is outright false and spitefully misrepresented in her review here on yelp. While there were indeed disagreements and misunderstandings throughout the project(which could have been handled more cordially by Sam; and we have spoken to him about that) the simple fact of the matter is that our crew was not responsible for the damage that she is claiming to be our fault. The damage that she is referring to was already present prior to the work performed and she only started making false claims about what happened after becoming infuriated that we did not obey her every demand regarding work that we performed on HER NEIGHBORS PROPERTY whom she has an ongoing feud with and had zero authority or decision making power in the matter. So ever since that event she has been harassing our company; leaving several bad reviews on every platform available and even changed her story many times along the way. It almost seems like she was looking for some type of excuse to create a problem with us from the beginning . I have already reprimanded the crew for falling into her argument trap (as we are not interested in perpetuating neighborly fueds and having long drawn out arguments over small details that turn into all out war and social assassination attempts). Although I still can't fathom for the life of me why someone would go so far out of their way just to hurt a small business who only had a minor disagreement and brief exchange of unpleasantries..WE DID NOT DAMAGE HER PROPERTY! So I'm really not sure what her insurance policy is like but I do know that many policies cover accidents but do not cover damage resulting from negligence (which I believe her claim falls under and would mean that her false claim would be financially rewarding to her). Some people are willing to go to any lengths to get a leg up in the world or to get revenge on those who do not bow to them. And for that, I am sorry that none of my crew bowed down to you on that day and I am sorry that your insurance policy didn't cover your claim due to it being classified of negligent inaction. Maybe she saw an opportunity to kill two birds with one stone in this situation, I don't know. But Diane, if you read this, please stop harassing our company and allow us to continue helping our community, supporting our famillies, and adding value to the society that we live in. We have zero interest in continuing this long and drawn out one-sided battle any longer. Please Diane, it would be much appreciated if you could stop this. Thanks, Joe Shishan 407-868-3194

Courtesy Cuts Tree Service - treeservices - Updated May 2026

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