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    Courtesy Carpet

    4.0 (4 reviews)
    Closed 10:00 am - 4:00 pm

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    The Stair Runner Store - Brilliant 7278 Slate Stair and Hall Runner Installation by Stair Runner Store at StairRunnerStore.com

    The Stair Runner Store

    (11 reviews)

    We found Creative Carpet in 2011 (after getting a new set of oak stairs installed by Henri Carrier…read morein Naugatuck, to replace a previously fully carpeted pine set). We have dogs, and need a runner for the dog's security running down the stairs. We realized the stairs looked so good it needed a runner that was just as nice. A nice oriental pattern maybe? However, we have what I now realize is "pie steps" at the bottom landing - so that meant we could only do non-patterned runner - and the oak treads were too nice to allow that. So, we found Creative Carpet, because they could do the apparently IMPSSIBLE: custom weave a patterned stair runner so it flawlessly meets the pattern at the angles of our stairs! This was in 2011 - I'm writing this now in 2018 (almost 2019) because we're cleaning carpets, and the stair runner has held up so well - you'd never know it was installed 7 years ago! John & Eileen were very easy to work with, design choices, scheduling, custom in-place installation, and we even picked out a hallway runner for the upstairs. We couldn't be happier - even 7 years later! Thanks John & Eileen!

    Recently installed a stair runner provided by The Runner Store. The two 90 degree landings and…read moreangled landing work perfectly and Eileen & John were so easy to work with during the measuring and sizing part. Walked me through each step and have videos on the installation which made it all work out easy and perfect. This was our first experience using them. And we would us and recommend them.

    Fine Floors by Mathison - Beautiful natural floor refinish!

    Fine Floors by Mathison

    (5 reviews)

    Did not show up at the time scheduled and when I called they weren't open so I had no way of…read moregetting a hold of the floor finisher to tell me when he would arrive. Then after my floors were finished being polyurethaned I noticed that they had dripped it down the risers of my stairs. Disappointing. Would not recommend.

    I had my floors done by another company who did great work, but they ignored two cosmetic repairs…read morethat we had gone over and then nothing but radio silence for weeks. So I found these folks just a few miles away from where I live. They were attentive, came over in a moments notice to give me a quote and were very communicative. The worker came over, saw the cosmetic issues (small board replacement in master bedroom floor, circular plug hole in kitchen floor and scratch/scuff marks in another bedroom). A few days later, FFbM texted me to go over the deets, it would be either $500 or $600 depending on what process I wished to happen, so I chose the easiest option which was the cheapest. (I should note the flooring guy who came to the house, also quoted that price to me). Last week I stopped by their storefront to pay a 50% deposit and schedule the appt for Tues, Feb 14. She told me mornings were best for everyone and I asked if we could do it later and she said no, 830am was the best time so I said yes. 830 came and went, as did 930 and 1030am. No call, no message, no texts. Nothing. I called the number, they were closed on Tuesdays. 1130am, I get a knock on the door by the same worker who quoted me. I complained that she (the owner) told me 830am and it's 3 hrs later and I have things to do on the outside world. He said he was on another job and was unapologetic. Then showed me the work order and underneath the timed appt, it said "show up anytime". Um no. I re-showed him the scuff marks and scratches as well as the plug hole and board replacement and he said it would cost double that. I showed him the text and reminded him that he saw it all weeks prior and gave me the same quote for everything. He denied it. "She said you just needed a board repair in the bedroom." Um no. I know what I need done and I specifically told her in person and in our text communications. I asked how much for fixing just the hole/board and he said $500 all in. I complained b/c I know even with raw materials/covid and a profit margin and labor included that it was too steep to justify. I told him I would contest the other $250 or put a stop on the initial credit card payment. He said he's merely an hourly worker and has nothing to do with the day-to-day procedures at the shop and if I dont pay the $250 for the work, then it would come out of his pocket. Seems rather punitive, the woe is me line. So I refused service and told him I wasnt mad at him per se, just his boss and misinformation. He left. 10 minutes later, he knocked on my door and said his boss told him to give me my money back, which he did, in cash. So that's nice. FFbM doesnt have a ton of reviews on the internet, but a few are negative and sounds like what I went through, including one user calling it a "bait and switch" which is how I would characterize my situation.

    Courtesy Carpet - carpeting - Updated May 2026

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