This company is a total gem. I feel that they take good care of me and really have my best interests in mind. How often do you feel that about any company? This has been true for several years of maintenance on my cheap, builders' grade system. It lasted 13 years and never was very reliable. Your HVAC system is like your car-- you need it, you don't really know how it all works, so you need to be able to trust what the service guy says you need to do. They never once complained about my cheap system, they replaced only what they needed to to keep it all working. They never pushed a sales pitch on me. They scheduled quickly and at my convenience, their charges were reasonable, their technicians knowledgeable and down to earth. (Thanks, Bryce!) So recently when things suddenly started to deteriorate rapidly, I brought up replacing everything. They talked to me reasonably on the spot and provided an immediate written estimate. At the time I didn't know how their estimate compared, but I got two other estimates and... I couldn't believe the discrepancy. This was not apples and oranges, this was comparable equipment. My conclusion was that you really are paying for the "big city" companies' advertising, brochures, and uniformed "comfort specialists." And I thought, "Why do that?" when I already liked and trusted this company.
So I had them install a modest but adequate system (it's Ruud components compared to my former Goodman ones, which is quite a decent upgrade.) It took one work day. My better half, who is a physician and not easily impressed, texted me when I was at work, "These guys are nice, but also total pros." (Thanks again, Bryce and Chris!) That pretty much sums up the whole company: nice, total pros. I heartily recommend them. read more
