Can you say rude. DONT GO TO THIS MOTEL YOU WILL REGRET IT. We made reservation thru the Best…read moreWestern web site that stated the rate, room and that is was was none refundable but when I arrived he refused to honor the rate and told me he didnt care what i thought. Now i will have to go thru my credit card company and dispute the charge. To make it worse while i was out in my car he came and told me to leave the property that i could not stay under the front canopy. (there was a huge rain and thunderstorm). So if you dont want to reward businesses like this find another motel that wants business. On the remainder of our vacation/business trip we past up all BW properties. A loss to all the BW properties. More and more The BW brand is going downhill.

STAY AWAY BED BUG INFESTED!!! stayed one night, got…read moreattacked, still having problems with the bites getting infected. Called and they did not care.

My first time at a Tru by Hilton, my last time at a Tru by Hilton. Do not care for their design…read moremodel. Looks modern and clean when entering the lobby, and for the most part it is clean but their are exceptions, such as the desk chair in room 202 is nasty. Some of the pillows on the sofa in the dinning and recreation area are dirty. The decor, furniture, and appliances are modern, lean and overly simplistic, and somewhat nonsensical, like having a mini- fridge but no microwave or coffee pot. The desk is too small and the desk chair is uncomfortable. The bed was OK, the pillows were lousy. The soap dispensers over the vanity and in the shower are too high. They will be a problem for shorter people. The breakfast is sub-par in offerings and quality. The two days we were there the decaf was lukewarm. They do offer hard boiled eggs which provides an option to the high preservative, reconstituted scrambled eggs they serve. The room with taxes was $394 for two nights. On the upside the room AC worked great and the location is next to Buc-ees and close to restrauants.

Clean and Stylish Lobby, But the Room Disappointed We stayed…read morehere during a regular pass through Terrell, hoping this hotel would be an upgrade from the one we previously used. At first glance, it seemed promising - the location is great, the parking felt safe, and the lobby was very clean and modern, with a nice "new age" look. Unfortunately, the room didn't live up to the first impression. It was tiny, even for two people. The bed was incredibly hard, and worse - it didn't fit the oversized frame it was on. As I showed in the photos I uploaded, I hit my shin badly on the bed frame, drew blood, and it hurt like heck. When I went downstairs to show the clerk, she offered no help at all - not even a bandage. The room also lacked a microwave, which was a letdown. And oddly, my keycard stopped working around 9:50 a.m., just before checkout. We travel through this area 3-4 times a year, and while this place was cleaner than our last spot, I've never been injured at the other hotel. Next time, I'll be looking for a room with more space - and a safer layout.

Charming and eclectic. We were in just for a quick overnight but enjoyed the house and room. We…read morewould come again if ever in the area. Thanks for a nice evening!

While looking for a place to stay in Waxahachie, Texas, I came across The English Merchant Inn, a…read morebed and breakfast. This place intrigued me and decided to book this place for a week, since I was tagging along a business trip my husband had. Check in for this hotel is between 3- 6 pm. Unfortunately, my husband and I were not able to check in during that time and luckily had been able to get ahold of Howard, one of the owners of this place, and told us he would still be awake to check in until ~10 pm, when he goes to bed. But that he would leave the key in the cottage, where I had booked to get in, in case we come in after that. Howard was very nice when we met him (we ended up arriving after 9 pm). He showed us to the cottage, which is a small little place behind the main house (where there are 4 other rooms). The cottage has a king size bed with small living room. The bathroom is just a short few steps away from the sink. There is also a shower and a footed tub. I'm not a fan of baths and so I booked this place specifically for the shower. I wasn't too sure if the rooms inside the main house had showers, as I only saw photos of the footed tub (but there are a few rooms that do. I believe the room on the first floor only has a tub). The living room had a large TV and a Keurig machine with plenty of coffee and tea pods. I liked that a lovely tea set was provided to have my tea made in. As for breakfast, Howard had provided information for 3 places around town that we could get breakfast at. We ended up going to the White Rhino Coffee a few times and also El Mexicano Grill once. Overall, I would say that staying here was comfortable. Howard was very friendly and greatly appreciated him showing my husband and I a tour of the main house and most of the guest rooms (as we were the only ones staying at this bed and breakfast). But there were a few things that I want to mention that was unexpected. One was the daily housekeeping. Because my husband was at work during the day, I was staying in the cottage by myself. On our first day, my husband picked me up during his lunch so that we could pick up lunch at a nearby restaurant and then eat it at the cottage. When we came back, our door was wide open. I was surprised and thought I had forgotten to lock the door. But when I came in, I saw Tony, a friendly employee removing the sheets from our bed and putting on new ones. He told me that normally he comes by in the morning while guests typically would go out for breakfast but that he was late today. I had told him we didn't need housekeeping the next day. However, he came by, but only because I had asked Howard for some more tea pods for the Keurig, so he had Tony come by to provide new ones and clean towels. I didn't know if Tony would come but had a feeling, so I tried to take a shower very quickly when I woke up the next morning. The door that has the sink does not lock and because the way the shower and the mirror at the sink is angled, you can see someone taking a shower. This definitely made me feel uncomfortable, not knowing if Tony would come in for housekeeping and see me. Another thing that I want to mention is the train that goes all day and all night. The first morning we were here, I heard the train sounding the horn at 6:45 am and kept on going. My husband told me that typically the train will sound the horn when passing by intersections so cars know to stay back. I didn't really hear the trains too much later that first night. However, on the last night, the trains were going off all night long. I was so incredibly tired and severely sleep deprived when we woke up early the next day for our flight to fly back home to Los Angeles. I hardly was able to sleep (the train horn is very loud and you can hear it from several miles away). Also just wanted to mention that I heard a rooster around 6:30 am every morning and also heard the rooster in the afternoon each day. Same with hearing dogs barking. These noises didn't bother me but the train sound was definitely a problem. Of course these outside noises are not the fault of The English Merchant Inn but wanted to mention them. I really enjoyed my stay in the cottage at The English Merchant Inn but not entirely sure if I can stay again with all the noise. Where the majority of hotels are in this city, they are on the outskirts of town. According to my husband (he has traveled to Waxahachie several times for work), you can't hear the trains from the hotels, where he stayed before). If I was to stay here again, I would have to bring some really good ear plugs to block out all the noise for a restful night's sleep.

This is not a Holiday Inn & Express Suites by IHG, this is a Country Inn. VERY dated and dirty…read more Room was not cleaned well, sink had grime and toothpaste all over it, tiles in bathroom were lifting and disgusting.

This was a nice and clean hotel. Stayed in the room with king bed. Bathroom was nice. Air…read moreconditioner worked great. Friendly staff. The continental breakfast was very good and had many choices. Sad fact, they did not have the waffle makers and the pancake maker was broken. I enjoy my continental breakfast and is what I look for in a hotel. This one has pastries, along with bagels and muffins, fruit, yogurt and cereal as well. Scrambled eggs and cheese omelet, pork sausage and pork patties biscuits and gravy. They also had a warm apple crisp that was absolutely great, I had two.

Rustic vacation spot in east texas. Comfortable cabin for family of four...dogs are welcome. Make…read moresure to bring propane if you are not good with charcoal:) grills are available. Eating outside is the easiest as the table inside is a small picnic table. Bring your own cooking pans and tools to make it easier...2 burner hot plate available and small counter fridge. Owners were very accommodating!!! Check this place out if you are looking to get away from the busyness of life!!!

Clean, and felt new, nice included breakfast as well. Great value for the price…read more AC really cranked which was appreciated. Lots of food options around and a Buc-ee's as well.

Very Clean and busy. Great for families! Close to Buc-ee's and Starbucks. Rooms are spacious and…read moreeverything is in working order.

I have been coming here with my mother and various friends for almost 20 yrs. Through two amazing…read moresets of owners. They are always doing something to add on or upgrade to their place. It's such a beautiful property. The different sleeping rooms are all themed. They definitely have Texas hospitality down. It's such a gem!

Recently stayed in the Azalea house for first Monday, the owners were very nice and the breakfast…read morewas excellent! Definitely recommend for anyone traveling to Canton

Horrible place. Phone didn't work and neither did the tv. There was only one desk clerk working in…read morethe whole place. All the USB ports were broken in the room. There was a big piece of porcelain chipped out of the bathtub. The elevator sounded worse than the defective transmission on my Nissan Sentra. The swimming pool was totally covered over with green scum like a Louisiana swamp. That pool will never be fit to use again. I have pictures of the pool. Mostly truck drivers and construction workers were staying here. Not clean, not maintained, and the only employees I ever saw was one night clerk and one day clerk. Advise staying away from this place.

It is true what other customers say about the customer service here. I am a big fan of Holiday Inn…read moreand unfortunately, this branch makes their brand look really bad. At first when I was making the booking, it seems everything was going well. However, when I asked to check out early, nobody seems to be there to assist us. First, when we checked out, they emailed us someone else's portfolio. Mind you, it has other guests' info on it!!! Then when we checked our bank account, they charge us for the full stay!!! I kept on calling but the front desk staff told me that only their manager can issue a refund. But each time I call, the manager is never around. I had to call corporate, yet they couldn't even get a hold of their manager! At the end, corporate just told me to call my bank and dispute the charges. What a mess!

I was in Tool working at the elementary school and didn't want to stay in Corsicana or Athens…read morebecause of the drive, so I was pleasantly surprised to find The Ranch Suites. I booked it online and was set. The morning of my stay I received a text from Bonnie welcoming me and asking about my arrival time. She was so very gracious. She made sure my room was clean and that the air was turned on prior to my arrival. My room was very comfortable. I slept like a baby. I would definitely return again if I'm ever in the area. Thank you Bonnie and staff!

My family of five and our dog stayed here for a few nights and we had a great experience. The suite…read morewas plenty big enough for all of us, very clean, and the people working were kind and hospitable. We'd stay again if we ever visit the area again!