It's quiet, and I really like the self check-in process. The view is beautiful, the building itself…read moreis very clean and comfortable, and everyone I've interacted with has been friendly. I also love that there are so many places nearby to walk to and explore.

Excellent views, excellent staff, great location, and super clean. Stayed here for me and my…read morehusbands 9years. They even wrote a personalized note :) We were very well accommodated. When I come back to Dallas, we will be staying here. No doubts. Parking can get packed, but it's never been a problem. 10/10 experience

Hotel itself is fine other than the auto AC that turns off if you don't move while in the room. The…read morevalet took all the hotel parking and there was no where to park until they shuffled cars around took about 20 min waiting on them to do that. This fire alarm went off on Saturday and Tuesday everyone running down the hallway half dressed kids crying, it was chaotic, wife has PTSD and it sent her through the roof. I don't know how you screw up a reservation but the manager somehow did after I had went downstairs to have the issue resolved I had to go back and have it corrected a second time after my key for my room and breakfast didn't work because they checked me out. Again they fixed that but staying at a Hilton should not be this insane. Because of the issue created on the reservations the maid walked in twice without knocking. SMH, totally ridiculous!

I checked in for a work trip and love staying in this area. The hotel is in a great area with lots…read moreof activities and restaurants all around. I spent time at the lobby bar with coworkers and they have a very good selection of grab and go items if you don't want to leave the property. My room was on the 3rd floor and it was very spacious with lots of closet and drawer space. They have plenty of parking either in the garage below or at the end of the plaza. One day I had to park in the garage at the entrance but once I ate dinner, I found a closer spot. The young lady who checked me in was very nice.

I'm pretty sure this place invented the word "Welcoming"…read more Not only do they allow dogs to stay here, she was allowed to sit in the lobby bar and hang out with my friends and I every night! Staff would walk by and greet her all the time. We felt right at home here. It was only her second time ever staying in a hotel and the first time was not a good experience. She relaxed instantly here. And when be front desk supervisor, Alexander, found out that my flight wasn't until later in the day. He gave me a late checkout, so I wasn't hanging out in the lobby the whole day with my dog. I absolutely will be staying here again whenever I'm back in Texas.

I recently visited Homewood Suites Epic for my daughter's very first sleepover -- so my nerves were…read morealready doing the absolute most. What I did not know was that the Illustrious Ladies of Alpha Kappa Alpha Sorority, Incorporated -- the ABSOLUTELY BEST sorority ever -- were also having ceremonies that night. Beautiful for them, chaotic for me. I pulled up expecting valet, only to be told valet was reserved exclusively for the AKAs that evening. Now listen... I respect it. If anybody's going to get special treatment, it's the ladies in pink and green. But for me? Whew. That meant I started driving... and driving... and driving. Forty minutes, y'all. FORTY. Between the restaurants, the event, and the already limited parking, it was a full scavenger hunt with no treasure. I finally tried the parking deck -- only to discover it ends abruptly at the top with no turnaround space. No warning signs, no heads-up, nothing. And because it's Girl Scout cookie season, I'm in our extended Escalade. Picture me at the top of this deck, realizing I have to reverse all the way back down. I could've cried. Actually, I did cry. My daughter is in the back asking if she's still going to the party, and I'm trying to be brave while my anxiety is sky-high. I went back to valet, desperate, and they basically said, "It's just a bad night for parking." At this point, I'm ready to cancel everything and go home. I called the front desk and spoke with a woman named Miccah (I hope I'm spelling that right). She was so calm and reassuring. She told me there were 12 underground parking spaces available, so I felt a little better. I drove down there... and there were only two spots left -- both for electric vehicles. And the elevator? Not working. Now I'm underground, no reception, no parking, no elevator, and a 9‑year‑old with me. I drove back up and called Miccah again like, "Girl, just cancel this. I can't do this. I've been circling this place for 40 minutes." And then -- the turning point. She said, "My manager is walking outside right now. He's going to move his car so you can have his parking space." When I tell you Alexander came outside and did EXACTLY that... that man was a blessing. He moved his own car so I could park safely and get my daughter to her sleepover. That is customer service times 1,000. When I checked in, I told him I felt like I was about to pass out. He said, "Ms. Page, don't pass out, don't pass out -- do you need a Coke?" And he actually brought me one. The kindness, the attentiveness, the humanity -- it meant everything after the ordeal I'd just been through. Because of Miccah and Alexander, what started as a nightmare turned into a stay I will never forget. Hilton, keep them. Celebrate them. Promote them. They are the reason I didn't break down in that parking lot. But Hilton... please fix that parking situation. It was truly ridiculous. And to the ladies of Alpha Kappa Alpha Sorority, Incorporated -- the absolutely BEST sorority ever -- congratulations on your ceremonies. Y'all looked beautiful, and I love that the hotel rolled out the pink-and-green carpet for you. I just wish the parking deck had rolled out a little grace for the rest of us too. Thank you to Miccah and Alexander for rescuing my night and making my daughter's first sleepover a success.

Nice hotel in the heart of downtown Dallas. The room is really large, as is the bathroom…read more Everything is spotlessly clean! I liked the record player, haven't played one of those in decades!

This is a really nice hotel and I had fun staying here! There are record players being in each room…read moreand you can check out different records at the front desk to play in your own room. Loved that idea!! I brought two back to my room during my stay. The staff were very nice and attentive, including the valet, which has been rare as of late at other hotels. The hotel is within walking distance to some very good restaurants. There is a restaurant, cocktail bar, and coffee bar on site. The coffee bar has a DELICIOUS breakfast sandwich and the coffee was really good. I do have one suggestion: if you do stay here, ask for a higher level floor for your room so you don't hear the traffic as much. I was still able to sleep fine, but there were a few times. I woke up just for a few minutes and then went back to bed. One downer: The elevators were slow at getting to my floor twice which I thought was weird because I was in the 4th floor.

An Exceptional Hotel Experience…read more This hotel delivers everything you want in a stay comfortable, well-appointed rooms with excellent amenities, a cozy restaurant and bar, and a wonderful patio. Its location near the Arts District's top restaurants and attractions makes exploring easy. Thoughtful details and genuine hospitality make this a five-star experience. I would gladly stay here again!

I stayed here for a business trip & while I genuinely appreciate the hotel's efforts to accommodate…read moreme, ultimately this property was not for me & I wouldn't stay here again. For me, luxury is autonomy, and I think it's difficult to provide a luxury experience to a guest unless you understand what they consider "luxury". Personally, I prefer things to be handled in a way that allows me to have what I need without having to ask, wait, or rely on someone else for something I could easily (& quickly) do myself. Unfortunately, too much of the service here felt like "service for the sake of service" rather than service tailored to what I actually needed. There were definitely things I enjoyed. I appreciated the welcome bottle of water & glass of wine, particularly in 105° heat. I loved the bright, modern design, art-focused atmosphere, rooftop pool, in-room books & magazines, handheld shower wand, foot-washing bar, makeup mirror, makeup cloths, makeup remover wipes & abundance of bathroom hooks. There are beautiful amenities here, and there are genuinely caring employees. My room experience, however, had too many shortcomings. My original King room was smaller than expected, with limited usable surfaces & no luggage rack. There was a handheld steamer but no iron/ironing board or convenient place to hang clothing while steaming. The TVs were glitchy & Chromecast repeatedly disconnected. There was no actual refrigerator or microwave, only a beverage chiller stocked with soda and energy drinks, which I didn't consume. It took more than 4 hours & multiple calls to Guest Services to receive a refrigerator & microwave. Even ice has to be requested. For someone who values autonomy, having to call & wait for basic conveniences is not luxury. Noise was another major issue. The heavy doors slam loudly enough to shake the room, hallway conversations are clearly audible, & I could hear the guest above me pacing. This was frustrating because I specifically requested a top-floor corner room due to a medical condition that makes me sensitive to noise. Plus while traveling for work, these disturbances were incredibly disruptive to my sleep. I do want to give credit where it is due. On my 2nd day, Front Desk Manager Stacy asked how my stay was going. When I explained the noise issues, she was empathetic & found a top-floor corner suite that was available. The suite was substantially more spacious & considerably quieter, and the upgrade genuinely changed the rest of my stay. I'm incredibly grateful for Stacy's kindness & willingness to actually solve the problem. The engineering staff were fantastic in bringing and moving my microwave and refrigerator from my original room to my suite. Carlos also went out of his way to provide excellent service, from delivering my Amazon packages to offering helpful recommendations of things to do. Unfortunately, even in the suite, I noticed housekeeping issues: smeared handprints on windows, large streaks across the dressing mirror & conspicuous stains on mattress covers. There were also a few noise issues although they weren't nearly as bad. I could still hear the occasional door slamming, but also loud, muffled conversations through the air vents from the neighboring suite. The pool area had issues too. Discarded food sat on a nearby lounger for hours, smelled foul & was covered with ants. I shouldn't have had to enjoy my $40 parmesan truffle fries & French 75 next to someone's funky food waste. The employee who delivered my food also saw the trash but didn't dispose of it. The pool itself also needed cleaning, with visible oil & grime buildup on the walls, stairs & bottom. Dedicated pool attendants or regular 30-60 minute housekeeping checks would help. The metal-wire loungers were unbelievably uncomfortable & desperately need cushions. The valet experience was particularly frustrating. I experienced numerous issues surrounding professionalism, attention to detail & even safety that had to be reported to hotel management, but I appreciate them taking my concerns seriously and addressing them promptly. Finally, getting change was unnecessarily difficult. I had to visit 3 different places in the hotel before finding some, and one front-desk employee started to suggest I walk several blocks to 7-Eleven in 105° heat before stopping herself. With so many staff providing service who deserve to be tipped, the hotel should make cash & change more accessible. Fortunately, the restaurant was able to help. I'm grateful to the employees that genuinely tried to make my stay better. Unfortunately there were just too many operational, cleanliness & noise issues for me to consider this a 5-star experience.

Amazing venue perfect for our family reunion. Plenty of space and the owner went way beyond to make…read moreit perfect.

We rented the Event Center for my daughter's graduation party and had the best experience from…read morebeginning to end! Highly recommended. The owner, Loreen, has incredible customer service, super friendly, and personable. The entire experience was easy and fun. Our party was absolutely perfect. We will definitely use the event center again!!

Adolphus was such a gorgeous hotel, an historic landmark observed with a plaque by the entrance…read more Located opposite AT&T District. During our visit, Adolphus hotel had a winter village festival, with ice games, cozy cabanas and chalets, together with a seasonal drinks menu and bites. So we decided to take a visit to the village festival. The interior had a dark rich oak wood interior. As you go up the escalators from the foyer, you'll see a beautiful light fixture. This takes you to the elevators on your left, which takes you up to the 7th rooftop floor without the need of a card key. There are signs to guide you to the rooftop. Staff were super friendly and greet you as you enter. Since it's been raining during our visit, the cozy cabanas kept the rain out and they had heating elements to keep you warm from the outside cold. The views were nice too, as you can partially see the lights at AT&T park opposite the hotel. There's also a little bakery/coffee shop called Otto's by the entrance where we bought some pastries and salted caramel flat milk coffee. Overall, a lovely hotel to check out and the Winter Festival will continue till the end of January, 2026. However, do check with the hotel to confirm before visiting.

Adolphus Hotel…read more Awesome five star: service, rooms, bar, roof top pool and bar! Not to mention one of the top 5 restaurants in Dallas, The French Room. Best breakfast downtown too.

No photos(!), but had a great experience at this hotel. Great location - close to downtown, and…read morepublic transportation. The staff is outstanding - Kat in the restaurant, Topher at front desk, and others whose names I did not get. We were not at the hotel a ton, but easy to get to the trains we needed and bus to downtown historic area. Food was at Elm & Good (separate review) and it was generally good. AC was strong - much needed reprieve in the Texas summer - and the pool area was busy over the fourth of July weekend. I know a few folks mentioned the noise, but we did not notice it much. Evidently the club that was most noisy had closed down a month earlier. The hotel did provide earplugs. I booked through Chase Edit and would come again next time Im in Dallas.

the kimpton is so consumed with all the fluffs and add on (adult bikes, kids scooters, 24hr gym,…read morevalet only, afternoon adult beverages, coffee (which was not good)) that they have complete oversight of the quality of mattress and linen, which in comparison was like a motel 6. 2 nights of pretty bad sleep if you ask us. if you like all the "fluff" the hotel is a great option but location, location, location. upon check in a customer next to us asked about the recent club shooting... in which took a life of an innocent young bouncer... albeit it's located at the edge of deep ellum but do be vigillent regarding your choices / safety. housekeeping staff were superb, however. and i did appreciate the diamond elite upgrade which gave us in-shower tub.