This dude Jayonash is the best! His energy shows the love that we all need! I would definitely book…read morethis hotel if you want staff that cares for you and treats you well!

I stayed at this hotel recently for a conference and found it to be very comfortable. The staff was…read morefriendly and welcoming-taking care of me in a professional manner. The room was spacious and clean. I appreciated how quiet everything was-I did not hear any noise from the hallway or surrounding rooms. My only complaint would be that there is a lot of construction outside, which isn't very pretty to look at (I never did hear any of it, which I'm grateful for.) I'd love to return when all the construction is done to enjoy better views.

You get five stars just for being pet friendly and charging $0 for pets with no restrictions. I…read morearrived around 11, typical check in was 3 but I booked through Amex so was guaranteed a noon check in. Although I was eligible for a room upgrade, it wasn't ready so I took a regular king, which was fine. I appreciated the ability to get in prior to noon as I was headed to the game. I didn't spend much time at the hotel but the service, lobby and room met my picky expectations . The king room was big enough for 2 adults along with my 70 pound boxer and small dog. My only complaint is no grass nearby. It is downtown so I get it but a small patch would be helpful. There is a pet area next door but it's dirt and let's just say my dogs need grass ‍ they aren't accustomed to using the bathroom in dirt so apparently they thought they were doing something wrong ‍. I fibbed I have a second complaint, the restaurant service was extremely slow and the silverware was gross I had to get multiple switchouts. That's fixable and I'll be nice and not dock stars for it I'd definitely come back if I have my pups and need to be in the downtown Dallas area.

We spent the day touring hotels in Downtown and Uptown Dallas while selecting accommodations for…read moreour October wedding. Our event coordinator had already been in contact with each hotel's sales team regarding room blocks, but my fiancé and I wanted to personally see the properties before recommending them to 30-40 hotel room blocks. Although we arrived after sales office hours, Liz at the front desk was exceptionally kind. She walked us through the restaurants commonly used for private events, explained the renovation timeline, and invited us to take our time exploring before returning to the front desk to view a standard guest room. Unfortunately, our experience changed when another employee, who later identified himself as Clayton, a manager, stepped in. It appeared he had been listening to our conversation but had not introduced himself. He abruptly informed us that we would not be able to view a room. We explained that our event coordinator was already working with the sales manager regarding room blocks and pricing, and that we were simply trying to ensure we felt confident recommending the hotel to our family and friends. Despite understanding the situation, he remained unwilling to accommodate the request. His only suggestion was that we purchase a room if we wanted to see one. For us, this interaction spoke volumes. Hospitality isn't just about beautiful rooms--it's about making potential guests feel welcomed and valued. If this was the experience we received as prospective clients considering multiple wedding events and dozens of room nights, it gave us pause about what our guests might experience. As a result, we will likely to move our room block, welcome dinner, Saturday event, and Sunday brunch where we're met with warmth, flexibility, and genuine hospitality from the moment we arrive. The Joule is undeniably a beautiful property, but customer service plays a major role in our decision-making. Unfortunately, this experience left us feeling that our business was neither appreciated nor wanted.

This hotel is very unique with lots of artistic touches. And the bed is comfortable, and it seems…read morevery clean. My only issue with the place is the shower. For one you can't turn the shower on without stepping inside, so you get blasted with cold water. Secondly, the water pressure is horrendous in this hotel! If it weren't for those issues I would give it five stars.

This is a neat hotel property but not a lot of truth to the property in these reviews…read more This place will nickel and dime you for anything they can. $20/night parking with no alternative, 0 valet availability. 0 complimentary coffee except for the room with sulfur smelling water They say to reference the hotel website but zero information on app. Breakfast is fine, but can cook a better lunch/dinner with prison commissary The hotel staff seem to care about gossiping with each other more than the guest experience. Insane construction noise between 2-4:30 AM on Saturday morning. I was offered to downgrade my room for compensation LOL Not typical of a Hilton experience.

Everyone was very accommodating in this hotel. Very clean and the location is great. Close enough…read moreto downtown and far enough to have a peaceful time with your family and friends. Everything is close by. My kids absolutely loved this hotel. Will definitely come back !!!!

This is an excellent option if you are on a weekend getaway, staycation or visiting SMU/Park Cities…read morearea!! Everything you need (shops, great restaurants) is a convenient quick walk away from your room. The pool is pristine and for the most part you get privacy since it is for hotel guests only. Stunning cabanas. Towel service, refreshments and they even have a cute coffee bar. I enjoyed dining for breakfast and dinner, great wine list! The customer service is top notch and any issues I had with my room were rectified so quickly I barely had time to blink. AC was ice cold inside my room, thank you for that seeing as we are in the dog days of summer! Check their website for specials. Valet parking only for a daily rate, it's worth it and I felt cared for and safe the entire trip. Thanks again for making my self care weekend one of the most memorable ones yet! I can't wait to return.

Nice hotel in the heart of downtown Dallas. The room is really large, as is the bathroom…read more Everything is spotlessly clean! I liked the record player, haven't played one of those in decades!

This is a really nice hotel and I had fun staying here! There are record players being in each room…read moreand you can check out different records at the front desk to play in your own room. Loved that idea!! I brought two back to my room during my stay. The staff were very nice and attentive, including the valet, which has been rare as of late at other hotels. The hotel is within walking distance to some very good restaurants. There is a restaurant, cocktail bar, and coffee bar on site. The coffee bar has a DELICIOUS breakfast sandwich and the coffee was really good. I do have one suggestion: if you do stay here, ask for a higher level floor for your room so you don't hear the traffic as much. I was still able to sleep fine, but there were a few times. I woke up just for a few minutes and then went back to bed. One downer: The elevators were slow at getting to my floor twice which I thought was weird because I was in the 4th floor.

Love this place! Great atmosphere, great rooftop, great staff! Highly recommend for a date night…read moreand enjoy some cocktails on their rooftop bar.

I had a lovely stay here. The rooms were spacious and comfortable, and I like that the hotel is…read moresmaller in scale. The roof has a lovely view of downtown Dallas, and the location definitely is in the bubble of historic Dallas. Really walkable, and the shared spaces are inviting. I made myself at home easily. Staff especially were accommodating, even though they were busy. As someone who was here for work I would happily return for the same work trip.

Large comfortable rooms. Very popular with the Mary Kay crowd. They brought lots of color and fun…read moreto the place. Breakfast was so so, but included in room rate. Good location within downtown. Lots of eating places and sites within walking distance.

We did not have a very good experience with the Fairfield in Dallas. We were stuck for a night…read morebecause of a flight delay so already not a great start. We called to see if they had a crib since we had our young daughter and they assured us they did. On arrival they said they didn't have one and they only had 3 for both hotels in the building. So we had to door dash a pack and play. Super frustrating, we would've chose a different hotel if they were up front to begin with about not having any availability for the crib. The hotel was run down. Stains on the carpets and on the chair in the room as seen in photos. Room was big but set up kinda awkward. TV wasn't working either just was to the point where we went to bed instead. I wouldn't stay here again unless it was forced upon me.

Such a beautiful hotel right in the heart of Uptown Dallas…read more When you arrive parking can be a bit difficult but you can either street park or find parking in a nearby garage. The hotel feels like an artsy, extravagant, and boutique hotel. Around the hotel you'll find pieces of artwork and has different themes throughout the hotel/rooms.

This is a cool place to hang out. They have late bites and lots of sitting places. I had some…read morereally good tea.

The Highland is great! This is my second stay here. The first was about 10 years ago. I did like…read morethe kind of western fancy decor they used to have going on better, but still a nice hotel. My room was clean, the TV and streaming set up worked great. I loved the motion activated lights that come on at the edges of the bed and under the bathroom sink. It makes a middle of the night walk to the restroom easy, haha. The gym is a good, standard gym for a morning workout. I was super sad there wasn't any room service anymore. I had to Uber Eats my morning oatmeal and coffee and would have rather just ordered from the hotel. The room has a SERIOUS mini bar set up with full size bottles of wine (actually pretty decent bottles!), multiple larger liquors, beer, and snacks. Party out in the room if you want!

Beautiful hotel, disappointing service…read more I stayed here Monday night for a work trip, and while the property is absolutely stunning -- modern, clean, and beautifully designed -- the service didn't match the setting. When I checked in early, my room was ready (a nice surprise) and the front desk agent was friendly. We had three rooms under my boss's name, and mine had my name attached as a secondary guest. The agent told me I had a $30 food & beverage credit because my boss is a Gold member. I'm actually a Diamond member (gifted through my sister, who stays with Hilton nearly 200 nights a year), so I'm familiar with the perks and thought $30 seemed high. I asked twice to confirm, and she reassured me it was correct -- usable in the market or minibar, and could be split between purchases. I hadn't eaten lunch yet, so I grabbed a salami-and-cheese snack ($12) and popcorn ($4) from the market. Later that evening, I tried ordering room service around 9:30 PM, but no one answered. The front desk said the restaurant was busy and would call me back -- they never did. After waiting 15 minutes, I went back to the market for another snack and a soda ($16 total). That put me around $32 total, which was fine since it was only $2 over the supposed $30 credit. The next morning, housekeeping knocked on my door around 8:45 AM asking to clean -- despite checkout being at noon. Not a big deal, but disruptive and unnecessary that early. Breakfast also missed the mark. We were seated quickly and given water, but it took 14 minutes before anyone took our order. It was moderately busy, not packed. When the food arrived, a manager dropped it off. We asked for salt, pepper, and preserves -- she returned with preserves, and when reminded about the S&P, snapped, "It's on the complete other side of the restaurant." Oddly defensive. Also, why isn't salt and pepper on the tables? Breakfast for two (just avocado toast) took over an hour. At checkout, more issues. I noticed a $35 restaurant charge that wasn't mine. The front desk said the restaurant only verifies last names, not room numbers -- a huge oversight. I asked them to move the charge to one of the other rooms in our group. Then I saw I'd been billed for three of the salami-and-cheese snacks even though I'd only bought two. The agent agreed and removed a $24 charge, but when she reprinted my folio, my "$30 credit" only applied as $4.33 and $10.67 -- totaling just $15, despite confirming it three times the day before. My Uber had arrived, so I had to let it go. Later that day, I realized I'd left my white sweatshirt on the bed. I called right away; the first front desk associate was kind, took my info, and said he'd check with housekeeping and call me back. No one ever did. The next day, I called back to check in and another associate immediately got short with me, saying I "should've filled out the online form." I explained no one mentioned that before. He rattled off the website quickly, then ended the call. I googled the Hilton Lost & Found site myself, found the link, and tried to submit the form -- but it immediately asked for a "client identification number," which I had no idea how to obtain. At that point, I gave up and counted the sweatshirt as a loss. The process was confusing and unhelpful from start to finish. I worked for Four Seasons for years, so I know what good service looks like -- and none of these issues are difficult to fix. Each one was avoidable: poor communication, incorrect charges, lack of follow-through, and dismissive interactions. It's a shame because the hotel itself is gorgeous, but the guest experience simply doesn't meet the standard the property deserves.

My experience at The Ritz-Carlton, Dallas was truly memorable. Upon arrival, I was warmly welcomed…read moreby the courteous valet and staff who ensured that I didn't have to lift a finger. The beautiful floral arrangements added to the inviting atmosphere. The Ritz-Carlton Spa, Dallas offers a tranquil escape, inspired by the healing elements of water and the natural serenity of Texas. Guests can unwind in thoughtfully designed thermal amenities and serene relaxation spaces that promote deep rest and renewal. Here are some of the things I enjoyed during my visit: - Healing waters whirlpools - Dry cedar saunas - Eucalyptus steam rooms - Men's and women's cold plunges - Men's and women's relaxation lounges - Locker rooms with showers - Slippers, robes, and towels - Complimentary water and teas - Complimentary valet parking The amenities and sense of privacy were exactly what I needed to recharge. I highly recommend booking Mallory for a facial and Louise for a massage. A special thank you to Chris, Edward, Jamie, Gina, Delfina, and the entire staff for providing such an amazing experience!

I have stayed at Ritz-Carlton properties for years by choice, and the Dallas property is, on its…read moreface, everything the name promises. The room was immaculate, the Uptown location is excellent, and dinner at Fearing's was as good as its reputation. The people I met in person were the real highlight. Amar at the front desk, and Luis and EunSeo in the Club Lounge, were warm, attentive, and genuinely memorable. If my review were based on the stay alone, it would be five stars without hesitation. The reason it is not is what happened after checkout. I raised a question about my STARS credit at the desk and was told everything was fine, though no one could actually show me the line items. When my folio arrived, I replied to the accounting email exactly as invited. I heard nothing. I followed up a second time, then a third. Silence. It took a fourth email, sent directly to a general manager, before anyone responded at all, and the response contained a billing error that had charged one of my credits to another guest's bar tab. I only caught it because I reconciled the receipts myself. It then took a fifth email, with a timeline and check numbers, to get it corrected. To the accounting manager's credit, once he understood the problem he fixed it promptly and refunded the charge. But by then I had spent two weeks proving something that should have taken them one look at the account. For most hotels, this is an ordinary service lapse. For a property that markets itself on owning and resolving guest problems immediately, it is a miss on the very thing that justifies the premium. The stay made me feel like a valued guest. The weeks after made me feel like a ticket number. I will likely give the property another chance, because the in-person team earned that. But if you stay here, keep your receipts and check your folio carefully, because the follow-through may not.