Great experience at this hotel, was recommended by a coworker. Stayed here while the now wife and I celebrated 10 years and got married at the courthouse. Ordered flowers to be delivered to have placed in the room for when we checked in. Philip at the concierge desk went above and beyond to make our stay extra special, he added his own touch to the room, framing photos of us, rose petals, candles, balloons, I mean just the best way to kick off the weekend. They even surprised us with a bottle of champagne after we got back from getting married!! Hotel overall was wonderful, valet was fast and convenient, bell hops helped us with our bags during check in and check out, bar was great, room was spacious and clean, gym was adequate, and the location was superb. Will be staying again and recommending to everyone I know. Philip, if you see this, thank you again!! You made the getaway that much more memorable. read more

Nice hotel in a great location downtown Dallas. 3.5 stars Return worthiness. Yes Highlights: - Good location to walk to places - Nice rooms - Comfortable beds and comforters - Simple bar downstairs with TVs - On Chase Sapphire Edit for benefits: free breakfast, $100 credit, upgrade, etc. - For credit can get breakfast in room instead of going to the restaurant Lowlights: - Weak dribble of a shower: zero water pressure - Room service late both days: one by 15 min and another almost 30 min when needed to get to the airport. Food was also cold when arrived both times. read more

Incredible staff and quality! After a nightmare experience at another hotel nearby, switching to the Fairmont Dallas TX was the best decision we could have made. The contrast was night and day, and this hotel completely saved our trip. From the moment we arrived, the entire experience was flawless: World-Class Staff: Every single team member we encountered went above and beyond. From the front desk agents who welcomed us warmly to the attentive concierge, valet staff, engineering, housekeeping, and management who immediately helped with our bags, the service here is genuinely top-tier. They were all professional, empathetic, and highly efficient. Quality & History: You can sense the rich history and luxury that were once in this old grand dame built in 1969. The building has a wonderful, mid-century structure. Knowing that this iconic property historically hosted legendary iconic A-list entertainers like Ella Fitzgerald, Marlene Dietrich, and Sonny and Cher just adds to its incredible charm. I read it was bought last year for $111M and new owners are planning renovations of $88M. But if you are looking for a quality stay in Dallas with amazing staff that actually cares about their guests, look no further. The Fairmont Dallas is an excellent choice. We will absolutely be staying here again! read more

Thank you to the staff of fairmont! I enjoyed my stay, this was my first time staying here. I loved it! very quiet my room was clean. The front desk super helpful, my room was upgraded upon arrival. My room was very spacious, the pillows are super super soft. I loved they have a Starbucks in the hotel, I was able to get my favorite drink everyday! I highly recommend read more

See all

Slow valet (except for one awesome guy) honestly... they need a star revoked. I don't post bad reviews but lordddd she needs a face lift and a new HVAC ASAP....especially in this Texas heat. The room was warm the entire time. If you can't deal with sleeping in 75 degrees especially on hotter summer days where the room won't cool- don't stay here. We mentioned something to the desk and they were kind enough to send someone and the engineer left a note saying it was fixed. But from the other reviews sounds like they need a new system... the room wasn't any cooler. Expected better since I've loved other Fairmount establishments. Extra stars for extremely large rooms (our room had a whole living room and seating cot over 1k square foot) with nice floor to ceiling windows and a deep and crispy pool. Lot of sale pitches for weddings walking around the pool area and even one wedding while we were there on a pool day. Would not recommend this hotel especially for the price point. read more

See all

It sucks giving a bad review, but in this case it is justified. The Fairmont was fine, a little run down but still fine. The issue lies with the vallet service they employ. The company, PMSI, had an incursion with my car, nothing too bad, but still noticable on the paint. The company said they would call me and follow up on my case-- which they never did. I don't live in Dallas and have a busy work schedule so by the time I followed up it was outside their 90 day window. Which is not a hard window on the paperwork, it came off more like a suggestion for prompt service. I got the required two quotes from repair shops to submit it to the company, to which they say they will no honor due to it being outside the 90 day window. Just a warning to not use this vallet service at the hotel if you can. And just use a parking garage instead. read more

Although the hotel is gorgeous, we had many problems with it this weekend. The hotel staff inside is very cordial, very nice and accommodating. We always have insane requests when it comes to pillows because of our backs and they accommodated. My qualm with this hotel is we were here to "work" at Silo and any time we wanted to leave to go to the club, the valet guys lost our keys. At one point we called an Uber and right when the uber came they found our keys (an hour after trying to leave). So my recommendation is to make sure your key is put somewhere safe that they can find once they bring it up. Our car was physically there but no key. Also the bathtub in our room.... I love a good shower with great pressure. Problem with this tub is the bottom felt dirty, like there was this residue that couldn't come off... like speckles so we had to wear our gym shower shoes in there to make sure we didn't feel icky lol 3/10 experience read more

Fairmont Dallas - Hotels Near Me - Dallas, Texas

See all

The Fairmont in Dallas is my staycation oasis. Great service from the Front desk attendants and the concierge staff is amazing. Enjoyed the pool and location. My favorite hotel in Downtown Dallas. read more

Recently, I stayed at the Fairmont Dallas for a few nights. I must say it was one of the best hotels I have ever stayed at. The staff was exceptional, with a few standout front desk associates: Emilio, Joe and Rio. The hotel has a great layout with the lobby and hotel restobar being side by side which made socializing with other guests nice. Alejandro at the bar was excellent! Great rooftop pool and gorgeous rooms. The Le Labo products were the cherry on top! 10/10 ! read more

Stayed at the Fairmont for a wedding in Dallas. Located in uptown it's convenient for fun happy hour locations and venues. Pros: - text service with house staff was quick and helpful - free WiFi if you sign up for their rewards - decent sized room - pool - manager Phillip - Starbucks on site Cons: - our room was never cleaned - facilities are dated - gym is small - asked for a king, wasn't ready so they gave us doubles read more

See all

A disappointing stay at one of our favorite hotel brands. The room was spacious (we had a suite) although the bathroom was not. Decor was as expected of a Fairmont with the old school château vibes. Too dimly lit in the rooms unfortunately. A few items in the room like a light and curtains did not work properly. There's also no fan in the bathroom. What was most disappointing was the service. One morning, we asked for coffee and water three times, waited for 2 hours and never got them. They were not accommodating when I needed to heat up food for my child. Finally, the last straw is their lack of help after we forgot my son's plush toy in the room. They say they didn't locate it and never followed up either. Fell short for a luxury brand. read more

Fairmont Dallas - Hotels Near Me - Dallas, Texas

See all

A Beautiful Stay Made Even More Special by the People We had a wonderful stay at the Fairmont Dallas! The hotel itself is beautiful, comfortable, and incredibly convenient for a family visiting Dallas. The amenities made our stay easy and enjoyable, and the location was fantastic for our plans. Being so close to both the Dallas World Aquarium and the Perot Museum made getting around with two young children especially convenient. The valet service was excellent as well. Every time we needed our vehicle, the valet team was quick and efficient, which made coming and going so much easier. We also enjoyed the food during our stay--it was good and made it easy to have a relaxing meal without always needing to leave the hotel. We did have a small hiccup with room service one morning, but Marquis and his team were quick to look into what happened and make sure we were taken care of. What stood out to us wasn't that everything was perfect--it was how attentively and graciously the staff responded when something wasn't. Throughout our stay, the staff was consistently attentive, accommodating, and genuinely welcoming. And then there was Philip, who really made our stay extra special. We were in Dallas celebrating a birthday with our two young girls, and Philip was absolutely wonderful with them. He had such a warm, genuine way of interacting with them and added an extra bit of fairy magic to an already magical trip. His kindness and attention felt sincere and went far beyond simply doing his job. He helped create one of those little moments that our family will remember long after the trip is over. A Fred Rogers quote immediately came to mind when I thought about Philip: "The thing I remember best about successful people I've met all through the years is their obvious delight in what they're doing and it seems to have very little to do with worldly success. They just love what they're doing, and they love it in front of others." That is Philip. You can see that he genuinely enjoys what he does and, more importantly, genuinely enjoys making people feel welcome. His warmth and joy were contagious, and he was such a lovely part of our girls' birthday experience. The Fairmont gave us a beautiful and convenient home base for our Dallas adventure, but the people are what truly made our stay memorable. From Marquis and his team taking care of an unexpected issue to Philip adding a little extra magic to our girls' experience, we felt genuinely cared for throughout our visit. Thank you to the entire Fairmont Dallas team for a wonderful stay--and especially to Marquis, his team, and Philip for making our family feel so welcome. The Fairmont is lucky to have you all! read more

Not that impressive of a Fairmont. Certainly rundown, in need of many repairs, and an internet upgrade is required. A lot of carpet, a few elevators didn't work, bathrooms were locked on the banquet floor at times, water stains on the walls in the ballroom...and the lobby smelled like shaving cream. The room on the other hand was nice, very quiet, and clean. I had a suite, and the space was great. The internet was mostly unusable though, even with the better internet option with an Accor account. For zoom meetings I had to just use a hotspot. I did eat at the restaurant and took a drink at the bar. One old fashioned with Basil Hayden was $26. No thanks. The food in the restaurant was good, I had a Caesar salad with shrimp for lunch one day and it was fresh, well dressed and the shrimp were great. Parking seems to be valet only. read more

5 star service, valet was helpful beyond measure! Front desk with Bui and Bridgette are a tag team duo of white glove service! Bar staff was quick and engaging! Shout out to George! read more

Fairmont Dallas - Mezcal mule & prosecco! - Hotels Near Me - Dallas, Texas

Stay Somewhere Else!! This hotel is a full-blown disgrace to the Fairmont name -- and I say that as someone who rarely writes reviews unless something is either Michelin-level... or Mold-ichin-level. Spoiler alert: this was the latter. Let's start with the décor. Think Alfred Hitchcock meets abandoned retirement home. The hallways are straight out of Psycho, and the carpet? Let's just say it had its glory days during the Clinton administration. And at $250 a night? Bold. Now the room... Walked in to find pillows thrown on the floor, drawers hanging open like a ghost just rage-quit their stay. The dust levels? Biblical. Like the room had been sealed off since the 1800s and only reopened for a game of Will They Survive the Allergens? Spoiler again: I did not. I'm extremely allergic to mold and mildew -- which this place offered in abundance. Complimentary, of course. The sheets were somehow both burned and scratchy, like someone tried to iron them with a curling iron from 1974. The bathroom? I've seen high school gym toilets that felt more "Fairmont" than this cracked, stained porcelain disappointment. The tub looked like it had survived a street fight with a belt sander. Let's not forget the elevator, which looked like it had been used as a scratching post by every cat in the tri-county area. Not "vintage charm" -- just sad relic. Valet? $60 to wait 20 minutes behind a queue of cars, while the staff moved with the urgency of dial-up internet. A premium price for the pleasure of sitting in my car questioning my life choices. Look -- Fairmont used to mean luxury. Class. "We use coasters" energy. This place gave "last-minute Groupon regret." I came here for a business trip. Instead, I got a crash course in hotel horror. Fairmont, please come collect your name off this building. It's embarrassing. read more

See all

This hotel is stuck in the 90s when it comes to the decor. So you may have the impression to be stuck in the past. But the hotel offer all accommodations needed. I used to come here often, so it was a good feeling. I had to wait for awhile at the entry as the valet was gone. The reception was the same feeling; as one young man was overseeing the check-in process on his own. Maybe a new guy? Otherwise the room are spacious and clean with a decent view of downtown. The bedroom have a brown and feutre tone. I do like the Asian decor and the Wine Spectator magazine in the room. Service was overall very solid and professional. The receptionist was kind enough to give us a late check out as we were in Dallas for a board meeting. The hotel offers great discount online so this is definitely a great value. read more

See all

Pretty decent spot. Came here with my girlfriend for her birthday and we had a pleasant time. Only regrets were that I asked for a cake and rose pedals for the room, and they only delivered on the rose pedals. I asked twice, actually lol. But that's okay. The service was overall pretty good and the location was phenomenal. Overall I recommend. read more

I had a great experience every time I went with my now deceased ex-boyfriend. The staff were really nice and attentive. The rooms were always well stocked and clean. The location was convenient. I have nothing bad to say! They made my stays in Dallas memorable and when I'm ready to visit Dallas again, I will absolutely stay there. My review of Portola Hotel and Spa in Monterey (which wasn't a good experience) reminded me to also review the places I had positive experiences in. read more

Aww this place is just old and haggard and tired. Like maybe it was chic in the 70s and has literally not been touched since then - with the exception of the random decision to add Le labo products. The decor is so drab and there are zero amenities in the room, including water which you have to request at the front desk. You can hear the elevator clunking up and down nonstop - it's so loud I thought it was a streetcar. Also randomly there's a walk-in closet which I'm approximating to be the exact same size as the bathroom. The room is big and has a desk, and the staff is kind, but won't be returning. read more

See all

This review is fir the bar Location Mid town Dallas Atmosphere Classy sports/hotel lobby bar Quiet but HUGE tv with football! Service Friendly, attentive-terrific! Menu Sharables, salads, wings, dinner. We had the roasted cauliflower that came with pickled onions, greens, and a sweet potato puree-fantastic!! Best ever!! Seasoned perfectly. The wine pour was less than generous-maybe 6 ounce. The spritzer was refreshing. Summary Great find for low key place to watch sports downtown Dallas. Get the drinks as the wine pour is low. Food is the BEST and service AMAZING! Lie this place! read more

Fairmont Dallas - Roasted cauliflower, greens, sweet potato puree - Hotels Near Me - Dallas, Texas

See all

I feel the need to leave this review bc I almost cancelled our res due to the crazy negative reviews. I'm here for a little mini vacation with my husband and two kids. I'm picky with hotels and am not one of the "it's fine we'll only sleep there" type of gals. So when I read the negative words I panicked but went through with it bc of the great location. SO glad I did. It's wildly clean. Huge suite. Perfect location. Could the decor be more updated? Def. Is it a blocker to my enjoyment? No. If you're like me and worried that you picked a crap hotel bc of the silly reviews--you're good. Come to the fairmont. Enjoy! You'll love it. read more

Checkin was smooth, but there was such a long wait for the elevator! There were several people waiting...so much so that some of us had to get on a second elevator when that one finally came. It was slow the whole time. I didn't use any of the amenities or eat there, so I can't speak to that, but the rest of the experience was fine. read more

Up in the Dallas area for a couple of days and stayed at the Fairmont Hotel. The hotel seemed old but clean and well kept. It was cold there in Dallas and so was the hotel. For some reason the south west side of the hotel was warmer than the north side. The meeting rooms by the store inside the hotel were cold. While at the bar, ran into a few vagrants but were escorted out by security. The libations at the bar were very good and the food was excellent. The staff was helpful and friendly but some were measurable, a tall elderly gentleman wearing a black coat. I observed him working every day, no change in attitude. The rest of the staff excellent. The parking tenants did an outstanding job, concerning the cold weather. read more

Fairmont Dallas - Chicken - Hotels Near Me - Dallas, Texas

In and out excellent concierge my environment felt safe and clean helpful and knowledgeable of area read more

See all

We booked a stay at Fairmont for a concert we were attending in Dallas. We chose Fairmont for its reputation of being on the high end side and its proximity to the venue. Upon arrival, we realized that parking was unsafe unless you utilized the hotel's valet- $50/night with as much come and go as you please. We scoped the other parking options and the lots were full of shattered glass, which made the choice an easy one. Use the valet! The hotel lobby was bustling with a couple of conventions and a beautiful and robust display of fresh cut flowers. Concierge was friendly and helpful with local tips. Joseph was particularly helpful! Our room was meh and didn't include a fridge. We called the front desk and they promptly brought one up. But all in all, the room was outdated and left us wanting more. Which on our last night, concierge took it upon themselves to upgrade us to a much larger and nicer room. So thank you for that, Thomas! The pool is chill but lively. Family friendly while also not a cacophony of screams and crying. Just laughter and nice tunes at an appropriate volume. The gym was small but had everything we needed for a great workout and was clean! There were so many dining options around that we didn't try the hotel's restaurant. But I hear it's good. The real star of the show for the Fairmont is the staff! They went above and beyond to make our stay fun and comfortable. While the rooms could use an update, I would return if Joseph and Thomas were continuing to do the lord's work. Thanks guys! read more

We just checked out after a two day stay for a mini staycation. The three stars is for the convenient location near everything and the friendly staff. We arrived at 130 pm on Friday and they let us check in early which was a plus so we didn't have to wander around waiting for 3 pm check in. We pulled up and they took our truck and we went ahead and used valet parking (not included in the stay like other places we've stayed in the past, just FYI) and it was still worth the money not having to worry about our truck. Ron helped us to our room and answered all our questions. They serve meals but they aren't included like other hotels we've been to. Our room was fairly nice minus a few thing, our bathroom sink got legit clogged where nothing was going down day one, a piece of the shower fell off while my husband was showering, food from the mini fridge was missing (they'll probably charge us for that). My favorite part about my stay was the rooftop pool, it was fairly larger than any hotel I've been to and the view was amazing! And for how hot the weather has been the pool was still very cool and refreshing. In all honesty not the greatest stay I've had but it was alright. Might be back on day might not. read more

See all

One of the worst hotel experiences I've had in a long time - possibly ever! Between the water outage for the entire hotel (no shower, no toilet - sewage was building up in our room), the AC in the room going out, the unresponsive staff, the $50/day valet cost with no free parking alternative, the $14/day internet charge with no free alternative, and the most uncomfortable bed I've experienced in a hotel, I will never chose to stay here again. I'm giving 2 stars instead of 1 because I feel bad and don't want you reader's to think I'm prone to hyperbole. Check out my other reviews and you'll see I tend to be overly generous. Including now when I should give 1 star instead of 2. I also understand some of the things weren't their fault (water outage for instance), but how they responded, or better yet didn't respond, was not ok. Bless all the customers who were here who had to leave the hotel that morning (possibly for a big event) without being able to shower, comfortably use their bathroom, brush their teeth, and get ready properly! For all I know they could have been going to the most important interview of their career smelling like body odor and bad breath. Luckily, my big event was the day prior. The water was out from around 7pm the night before and didn't come back on until around 8am the next day - so even if you do your hygiene mostly at night you were still out of luck. Also, the pool is not heated, and was too cold to get in. No hot tub either. That was a real bummer for us. Additionally, when we were checking in we had one of the longest lines I've ever seen. It took us at least 30 minutes to make our way to the front desk for the check in process. There was a big event/conference going on so I thought we just showed up at the wrong time... nope it was something I saw multiple times during our stay. Why this many people / companies choose to stay here is beyond me. This hotel is old and it shows. For hotels in the same price point I'd recommend staying somewhere elsewhere. But if you do stay here, be prepared for long sweaty nights in uncomfortable beds, and the possibility of important amenities not working when you need them most. Happy travels! read more

See all

We booked thru booking.com for 2 nights stay for this past weekend. I lived in SF and Fairmont has a solid reputation there so I did not hesitate with locking in our dates. Positives: *Location was great. Easy to get to our destinations. *Good size room. *Concierge Mgr - very professional and helpful. *Onsite Starbucks - full menu store. *They accommodated us for early check-in as we arrived around 11:30a. Negatives: *Our room was very dated. *The bathtub drained very slow. *The pipes rattled. *On Saturday afternoon around 3:30-4pm - there are multiple elevators but only one were working. No one came to address the issues while they knew there's a problem because there's an elevator repair technician in the working elevator. *Reception Desk staff seem tired. She mentioned if we were Fairmont members we would get free WiFi. We mentioned we are members with various hotels. She never wanted to explain further. The sign of a tired/low motivated staff. * I spoke to someone on Saturday night to set-up a Wake Up call for 5:15a and 5:30a. No one ever called. * The valet staff were overwhelmed and overworked. Give them at least 20 mins. We were told there's a $100m renovation starting end of this year. We would give this place another chance once the renovations are completed. read more

Super disappointed. Took my nieces to Dallas for a 13th birthday trip and decided to stay at the fairmont since it's pretty classic. When we pulled up, there's one place to pull into and they told me it would be $56/night for parking and that the hotel was valet only. Then once entering the hotel the front staff wasn't as pleasant as I had hoped and the room was less than desirable for the nightly price. There were stains on the towels, damage to the room interior, shower curtain was covered in mold at the bottom, room snacks were all in what appeared to be reused boxes... Very let down and Will not be staying again. read more

See all

Everyone who works here is incredibly kind and professional. The warmth and sincerity of the staff really made our stay wonderful. The rooms are clean, and the decor is a bit dated, but things are kept at a good standard. Although it could use an update in some places, it's a very good place to stay with excellent service. read more

stayed here for the night to enjoy the Stars game, the staff was wonderful. I believe his name was Bui fantastic service. Hotel lobby was beautiful. The rooms are a little dated but our room was spacious with a great view. read more

Fairmont Dallas - view from room - Hotels Near Me - Dallas, Texas

See all

Fairmont Dallas is conveniently located in the heart of Dallas. The hotel is just a 15 minute walk to the American Airlines Center and another 15-20 minutes away from the convention center. The downtown area is just a few blocks away so you're minutes away from restaurants and bars. The hotel interior is a bit outdated but still clean and comfortable. There's also a Starbucks located in the lobby which is another huge convenience. The bar/restaurant in the lobby is a nice perk as well. It's a decent bar/restaurant but there are too many local flavors to settle for the lobby bar. Besides the outdated interior, my other gripe is that WiFi is not free. They charge around $15 per day if you need WiFi in your room. I feel like WiFi is a pretty standard amenity these days. It's kind of ridiculous that you have to pay for WiFi when you're already paying upwards of $300 per night. read more

Fairmont Dallas - Bathroom - Hotels Near Me - Dallas, Texas

See all

I have stayed at Fairmont Hotels around the US for years and their top notch service and standards keep me going back, but I will never stay at the Dallas Fairmont again. I am very surprised The Fairmont name is on this hotel. The Dallas Fairmont is not even close to a luxury hotel in my opinion. Here are the highlights: 1)There is noise in the walls that sounded like jackhammering that would come and go. Not sure what that was ...maybe the plumbing? 2) House keeping didn't bring enough towels or replenish toiletries in the room. I called guest services 4 times to ask for more towels. I was told someone would bring them up...Never happened. 3) This location doesn't leave bottled water for coffee/drinking or do turndown service unlike other Fairmont hotels. 4) The valet was very slow. They took over 30 minutes to retrieve our vehicle. 5) The rooms/bathrooms are really old and outdated. The shower head is great if you're short and toilets are something you might see in an old gas station. 6) The hot rod car noises woke us up multiple times at night. Based on my experiences at other Fairmont locations, it appears the Dallas location is cutting corners at the expense of their guest. The one compliment they deserve is the front desk staff was very friendly and got us checked in and out quickly. read more

Very Disappointed - Unsafe Room & Poor Customer Service I was shocked and extremely disappointed by my recent stay at the Fairmont in Dallas for my 25th birthday. Upon entering my assigned room, I immediately noticed a strong musty smell. The room was full of black mold, the air was damp and heavy, the floor and bedding were moist, and the overall environment felt unsafe and unclean. When I brought this to the attention of the overnight front desk staff, she was not only dismissive but also very disrespectful--she didn't even offer an apology for such a serious issue. It took until the next morning, after speaking with a manager, to receive an apology. Unfortunately, the options given for compensation were not appropriate given the circumstances: either moving to another room (when we only had one night left) or "free valet parking" if we wanted to use it. Neither addressed the fact that we were placed in an uninhabitable, unsafe room in the first place. I expect much better from a hotel of this reputation. I left very dissatisfied, and I cannot recommend this property given the lack of care for guest health and well-being. read more

You ever had a let down so deep that you hope to recover one day with time? That would explain what I felt on this stay. I was excited to stay at the Fairmont in Dallas however I did myself a disservice by not reading reviews before my stay..I wondered why it was so low in cost. Pros: Location Valet Staff and Concierge Cons: Everything else Hotel was dated. Fixtures worn out. The toilet looked like something you see in a public restroom. Had to request a refrigerator for the room only to find out that no one could bring it to the morning in which we were checking out. I was told to take the mini bar fridge items out but the fridge was only two sodas worth of depth, so it could not hold my leftover food from dinner. To say I am disappointed is an understatement. read more

Pros: Spacious, clean room Robes and safe provided Large conference area Bartenders and hotel staff were super helpful and friendly - they went above and beyond during our stay Cons: For such a large hotel, they only have 4 treadmills in their tiny gym and 2 were broken! Super frustrating. Pro tip: Take the tunnel that is connected to the hotel and you won't have to walk outside if it is cold (or icy!) read more

Fairmont Dallas - 2 doubles suite - Hotels Near Me - Dallas, Texas

Can't believe Fairmont allows their brand on this property. Disgraceful service, old outdated rooms, badly in need of an update! Gold level room - what a joke! read more

Everything was perfect at our stay at Fairmont Dallas! The service was amazing and we had a spectacular stay! The hotel was clean, the neighborhood was safe the staff was kind. The only downside was the valet was expensive but we parked at meters on the street. Also, unfortunately the pools are seasonal but the hospitality, luxury and location of the hotel made up for it. Thank you to Maryjane at the front desk for making our experience memorable! It was our first time in Dallas and she took her time recommending us to a variety of places :) She made us feel very welcomed and even upgraded our room to add to our Anniversary getaway Maryjane was the difference between a comfortable hotel stay to a delightful, unforgettable experience! We will absolutely be coming back! read more

Our room smelled like weed to start. When we asked to move, they were unable to because the elevators were broken. There were people on our floors yelling at 4 in the morning. No water pressure in the showers, painfully slow elevators when they worked, and in general it is very rundown. The only reason we stayed here was because I had a $250 Fairmont gift card. I booked through the Fairmont website, but when I went to check out they wouldn't allow me to use the gift card. We will never stay here again. I would recommend you do the same. read more

First time staying here, the valet people definitely made us feel welcomed as we were arriving and were helpful when we were leaving! Had a couple drinks at the bar, and received great service as well. Comfortable bed, smell good lotion and other essentials. great view, and very clean! read more