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    Kimpton Pittman Hotel

    4.1 (99 reviews)
    PriceyHotels
    Open • Open 24 hours

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    Charcuterie tray
    Lesley F.

    Love the hotel in the Deep Ellum part of Dallas. Kimpton always gets it right. It is clean , modern with nice sitting areas and a great onsite restaurant. Special shout out to Eleanor who arranged a nice charcuterie tray and bottle of wine in the room knowing it was my birthday weekend. It is walkable to many bars and restaurants in Deep Ellum area which was nice. Coffee bar in Libby is a nice touch (coffee could be hotter). Bikes available to guests , nice. Love that it is dog friendly. Parking situation not great, only choice is to valet, at $55 night.

    Loved this shower!
    Paul C.

    TL/DR Highlights: Overall felt very clean Nice bathroom and great shower Great AC Restaurants and bars within walking distance Free happy hour 5-6 Lowlights: No desk in room Parking is expensive Mattress was mediocre I stayed at the Kimpton Pittman for two nights while in the Dallas / central Texas area for meetings hopping around from various locations. I recently got a promotion giving me IHG's Top Tier status so as an IHG n00b I thought I would give it a try. The hotel seemed small but nice- one restaurant, lobby, gym, pool. The staff were all super friendly. I was dismayed that parking was an extra $50 per night (valet) but apparently there is a garage nearby that charges $25 with no in/out privileges for the price. Seems like a miss for Dallas. My status gave me an allegedly upgraded room although it didn't seem like it- awkward layout, small, no desk for business travel (there is a table and chairs you can use for this). And not much of a view. The bathroom was great, however. Loved the shower- so much space, good water pressure, it was perfect! The mattress wasn't great- you could tell which side most guests sleep on because it was obviously compacted compared to the other side. Also, I thought it was strange there is no coffee maker, iron, etc in the room but it is available for request. There was a fully stocked mini bar, robe, and yoga mat. So there are some amenities present and others missing. The neighborhood, Deep Ellum, has hipster vibes and there are many shops, restaurants, and bars within walking distance. Someone said it wasn't the safest area but honestly I didn't notice anything that made me uncomfortable, then again, I live in Chicago so my standards are jaded. Personally, Deep Ellum wasn't my vibe but I appreciated the proximity of options near the hotel. The restaurant's food was mediocre but the drinks and staff were great! Would I stay here again? If I had a reason to be in Deep Ellum this is a great option. Personally, I would probably stay in a different neighborhood and I bet there are nicer & similarly priced hotels in Dallas. That being said I thought this hotel was clean, nice, comfortable and I slept very very well! So it's a great option for the area. Also- many people complained of noise from bars nearby. Wednesday I didn't notice it. Thursday I could hear sounds from a concert or band nearby. It didn't impact my sleep (honestly I slept very well) but the hotel does have ear plugs by the bed so it seems like they took this feedback to heart!

    Amos S.

    As a (nearly) lifelong IHG Diamond Elite, I often enjoy my stays across various IHG properties, like this one in Dallas. I decided to stay here while spending 4 days in Dallas, FW, Arlington. I was in town for everything from the Stock Yards, to the Zoo (FW), and of course a Cowboys game (we beat the NYG in OT). The Kimpton is absolutely beautiful. The entire hotel, the restaurant, the pool and amenities; all top tier. The room I had (suite) was also incredible. Upon arrival, we were greeted by the valet who took our car and our luggage. Inside, we were offered a special braised short rib and glass of wine (nice touch). In our room, we enjoyed another complimentary bottle of wine and a curated charcuterie board that was placed there by staff with a note thanking us for our visit. Ok, here's the * I need to put on this review. The location. Now then, it's really a Yin-Yang kinda thing. On one hand, within walking distance, like not even a full block, there is an area that has everything you could possible want to eat. Sushi to ramen, steak to pizza, burgers and Indian and more. Hole in the wall, and reservation / dress code only alike. It's all there. That's great! However, the same exact area is also (unbeknownst to me), a super hot spot in Dallas. Clubs, bars, clubs, bars, clubs... you get the point. Because of this, there is a high police presence at all times, which is good because "safety". But, it is LOUD . I am just not in the middle anymore. 21-25 year old me would've lost my mind at such an over saturated area of clubs and bars. 43 year old me losses my mind at all the food available! Somewhere between 29-32 year old me would've appreciate both. Anyways, the hotel is impeccable. The food options (walking distance) are endless. The area is safe, but very busy. The area is nice, but very loud. Enjoy your stay!

    Ashley V.

    This was the second time I've stayed here and it really is a nice hotel. I especially love the location, so walkable to one of the best cities in Texas. The rooms are spacious and clean! Check in was fast and friendly. They were also very accommodating for our Chase reward perks! Parking is steep, so be prepared. Also, was a little surprised they didn't offer welcome drinks or complimentary water in the rooms. Other Kimpton locations do that. Super pet-friendly though!

    Living and dinning area
    Jaz M.

    Got to spend 4 nights here at the Pittman and it was such a nice stay! Used my points for this entire stay and got to apply a milestone reward/upgrade to this stay as well. We got to stay in a king bedroom suite with a spa bath and since we were celebrating my wife's 29th birthday, it was really nice and special for us. The hotel itself is super nice. Since check in, the service was on point. We got welcomed with a glass of wine and as soon we got up to our room, there was a dessert platter with a card for my wife for her birthday. How thoughtful! The suite itself was incredible and spacious. We fell in love with the spa bath. We used it every night with the bath salts they had for to use. Helped us relax forsure. Loved the neighborhood the hotel was in. We were walking distance to many resteraunts and bars. Overall, very thankful for the Pittman for the great hospitality. Highly reccomend them if your looking to book when in Dallas.

    Karla D.

    So there are only two hotel chains that I prefer to stay at. Kimpton is one of them. Each time we stay at one, I proclaim it to be my new favorite. From the moment we pulled up and left our car with the valet to the minute we left at the end of our stay, we were treated like gold. The amenities are always primo, and I am particularly fond of the way pets are welcomed and treated as proper guests. We rescued our little guy last August (he had a traumatic life of abuse and neglect), and we take him EVERYWHERE with us. He is getting SO MUCH better. Places and people like those you find at Kimpton are part of it. They are understanding and genuinely care for animals and humans alike. The dog treats and other items offered are little touches that mean the world to me. I also love, love, love that there isn't an extra charge to bring furry friends along. Our room and bathroom were meticulously cleaned. The robes, slippers, and bathroom amenities are spot on. The pool/pool area is simply relaxing and the trees shading the area made the super hot temps seem non-existent. The outdoor bar service and cocktails were just as yummy and awesome as the restaurant inside (Good & Elm). And, you can't beat the evening social hour with free wine and beer. The hotel is located in a great part of Deep Ellum but it is quiet! You don't hear any noise from the Saturday nightlife once you're back inside. The history of the architecture is equally as rad.

    The View of the EPIC Suite from the street.

    5 Stars - VIP Anniversary Experience! My wife and I stayed at the Kimpton Pittman Hotel for our 14th anniversary, and the experience was incredible. From check‑in to late checkout, the staff treated us like royalty. We received a room upgrade, $100 hotel credit, free breakfast for two, and even a surprise gift from the Chef at Elm & Good -- such an amazing touch. Beautiful rooms, outstanding service, and a perfect location right by Deep Ellum and close to Downtown Dallas. For the quality and hospitality you get, the rates are surprisingly affordable. A flawless stay. Highly recommend!

    Patrick D.

    We were welcomed like King and Queen at the Kimpton Pitman Hotel in downtown Dallas. This is an historical building where the Grand Lodge of the colored Knights of Pythias was established; designed by the black architect William Sydney Pittman. This is now a modern hotel with spacious modern rooms that embrace a minimalistic style. Melisa and Caroline our hosts went out of their way to make us feel welcomed and find our reservation. This was a warm and delightful friendly welcome. At around five o'clock, the hotel offers some free wine and snacks in the lobby which was another friendly gesture. The Kimpton knows has a distinctive and distinguished way to let you know " you are welcomed and special ".

    Bikes
    Cole D.

    I had a fantastic stay here. Amaya checked me in and she was so kind and warm. Feel like we were best friends immediately. Amaya checked on my room immediately as I got to my room. Next level service. Classy. The front door a person opened the door every time. Got me feelin rich! The room is spacious and nice. The chromecast wasn't working with Max. Odd. Good lighting but the lights oddly confused me a bit. Weird. Room gets nice and dark for optimal sleeping. warm shower. Plenty of toiletries. Chocolate placed on my bed after cleaning. Adorable. There's a gym. I wish I'd known about the bikes and ridden those around town. Cool feature!

    Susan P.

    A lovely boutique hotel in downtown Dallas, this hotel is well appointed and well situated. The lobby offers a place to join friends for a casual game of backgammon or dominoes. There are loaner bikes and scooters for the guest's use and a nightly cocktail featuring free adult beverages. The studio suite we stayed in had an elegant industrial feeling that included cement floors and ceiling balanced by a beautiful soaker tub.

    Anthony W.

    Staff were professional and very gracious. decor, rooms and amenities were on spot. Would look forward to staying here again.

    Extra seating area in room

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    3 months ago

    excellent breakfast but surprise fees, dirty linens and homeless people loitering outside

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    Comfy hotel with one of coolest bathrooms I've ever seen. Looking forward to staying here the next time in Dallas.

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    Ask the Community - Kimpton Pittman Hotel

    What is the pool Scene like on Saturday and Sunday?

    Yes there's a pool there on Saturdays and Sundays.

    How safe is the neighborhood/surrounding area, especially at night? I've heard Deep Ellum has a bad reputation.

    It's as safe as any night.

    Did they have bikes to borrow like the advertise? How was the pool area?

    They did have bikes to borrow, I saw them in the lobby. Did not go to the pool, so I can't comment… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Kimpton Pittman Hotel

    “The outdoor bar service and cocktails were just as yummy and awesome as the restaurant inside (Good & Elm).”

    Mentioned in 7 reviews

    Read more highlights

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    The Joule - Dallas

    The Joule - Dallas

    (385 reviews)

    $$$

    Downtown

    Great location in Downtown Dallas for an event. Beautiful lobby and rooms. Staff are friendly and…read morewelcoming. My favorite area is the roof top !!

    We spent the day touring hotels in Downtown and Uptown Dallas while selecting accommodations for…read moreour October wedding. Our event coordinator had already been in contact with each hotel's sales team regarding room blocks, but my fiancé and I wanted to personally see the properties before recommending them to 30-40 hotel room blocks. Although we arrived after sales office hours, Liz at the front desk was exceptionally kind. She walked us through the restaurants commonly used for private events, explained the renovation timeline, and invited us to take our time exploring before returning to the front desk to view a standard guest room. Unfortunately, our experience changed when another employee, who later identified himself as Clayton, a manager, stepped in. It appeared he had been listening to our conversation but had not introduced himself. He abruptly informed us that we would not be able to view a room. We explained that our event coordinator was already working with the sales manager regarding room blocks and pricing, and that we were simply trying to ensure we felt confident recommending the hotel to our family and friends. Despite understanding the situation, he remained unwilling to accommodate the request. His only suggestion was that we purchase a room if we wanted to see one. For us, this interaction spoke volumes. Hospitality isn't just about beautiful rooms--it's about making potential guests feel welcomed and valued. If this was the experience we received as prospective clients considering multiple wedding events and dozens of room nights, it gave us pause about what our guests might experience. As a result, we will likely to move our room block, welcome dinner, Saturday event, and Sunday brunch where we're met with warmth, flexibility, and genuine hospitality from the moment we arrive. The Joule is undeniably a beautiful property, but customer service plays a major role in our decision-making. Unfortunately, this experience left us feeling that our business was neither appreciated nor wanted.

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton - Restaurant

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton

    (46 reviews)

    $$

    Maybe this is what Tina Turner meant when she wrote "Simply the best!"…read more Most famous for being the haven Tina Turner sought after fleeing her abusive husband Ike in July 1976. She crossed the four-lane highway with just 36 cents and was given the presidential suite for three days. With photos, custom pillows, quotes, the "Escape" suite is dedicated to her. If you want to commemorate Tina Turner, nothing beats it. Lorenzo Hotel, let's stay together. The creative, quirky, and poetic 237-room boutique is known for being an eclectic and vibrant art gallery with a different theme for each floor. Floor 1 is a mix-up with Shakespeare, Alice in Wonderland, Poe, and Einstein. Floor 3 is Literature & Journalism (if you like old printing presses this may be your type). Floor 4 is the Music Floor (vintage audio). Floor 5 is Mid-Century Modern (1960s Dallas history). Floor 6 is "Dali" or Surrealism Floor. Floor 8 is Botanical & Nature (floral pops of color). Floor 9 is Pop Art (bold and graphic). Floor 10 is Cinematic History (Hollywood glamour). Floor 11 is The Tina Turner Tribute. Floor 12: Skyline / Skye Ballroom event level with massive floor-to-ceiling windows. We stayed in Floor 7, which is "Literary Noir" (drama and mystery). We had a broken, blinking Neon sign, a wobbly ceiling fan, broken blinds, matchbooks full of phone numbers, an unfinished manuscript, an ashtray full of cigarettes, and a dead body in the tub. Not really. But we did have a giant seven foot "desk lamp", a paintbrush and frame above our bed, and and a carpet made from Hamlet quotes in Room 704. Dining: Hamilton's is the main on-site restaurant and bar, with a host or hostess in the lobby smiling at us when we walked in. Taco Enzo and Kolache Korner are in the refurbished shipping containers in the massive parking lot. The lobby store is small and not cheap but it beats a vending machine, especially if you want an ice cream sandwich or fingernail clippers. The "South Beach" pool is saltwater, so it's softer on the skin, eyes, and hair and avoids red eyes, green hair, and pool smell. Location: Though the Cedars district is the industrial historic heart of the Dallas arts scene, it's a bit gritty and has *freeway noise*, with gentrification friction, being a patchwork of high-end luxury lofts sitting right next to dilapidated industrial warehouses, making it feel half vibrant but half abandoned. The Walkability Score is 73, thanks to massive railroad tracks, the I-30, current construction, and inconsistent sidewalks. Be warned this isn't a tree-lined, window-shopping destination like Uptown or Bishop. Finding food, a drink, and even a movie will be much easier than groceries or a pharmacy (though drugs is a different story). Service: Everyone was awesome, especially Precious, who was, like her name Precious. That explains why they don't hire Dicks.

    We stayed here for a little less than a week, booked the hotel due to the location being near many…read moregood kid friendly attractions and the pool. The pool was great during the summer, it's small but has many chairs and even cabanas that are great for lounging in. The onsite restaurant for breakfast was delicious! The food was really good - probably the best part of the entire hotel - and the service at the restaurant was beyond friendly and accommodating. The parking is $20 a night which is a crazy price, but there were always plenty of spaces. There is a lot of construction next door, so we could hear that going on during the day and proved for a quite terrible view from our hotel room - completely obstructed by a tree with the bits you can see through being just trucks. One evening our toddler pulled the plug for the lamp that is on the night stand and it pulled the entire outlet out which created a hot flash of fire and smoke - then live wires were exposed - this is crazy dangerous and very disturbing that a very small child was in such danger from merely unplugging something. We went down to the desk and they immediately said they'd send an engineer up and asked if we would like to change rooms. We said we'd see what the engineer said, he came up about 5 mins later and said everything needed to be replaced so I said to him we have to switch rooms as it was completely dangerous for anyone to be in the room with live wiring exposed. A minute or two after the engineer left the front desk called our room and told us to come downstairs to change rooms. We packed up, trucked everything downstairs and they switched our rooms to the room next door (which it would've been nice if they would have offered to help move our luggage or at least tell us to just move it one room over, not bring it all downstairs). The front desk was actually really passive and cold - I found the situation quite shocking and dangerous and they had basically nothing to say about it. I thought it would've been nice if they had said something to apologize for the inconvenience, to offer something in return. It is completely their fault for having faulty electrical equipment in their room and they just wanted us to move rooms and go away - I was just happy to move the room and not be near them since they were such bad vibes - I think other people would've felt disrespected by their behavior. Thanks for the food, won't be back.

    The Lumen

    The Lumen

    (116 reviews)

    $$

    This is an excellent option if you are on a weekend getaway, staycation or visiting SMU/Park Cities…read morearea!! Everything you need (shops, great restaurants) is a convenient quick walk away from your room. The pool is pristine and for the most part you get privacy since it is for hotel guests only. Stunning cabanas. Towel service, refreshments and they even have a cute coffee bar. I enjoyed dining for breakfast and dinner, great wine list! The customer service is top notch and any issues I had with my room were rectified so quickly I barely had time to blink. AC was ice cold inside my room, thank you for that seeing as we are in the dog days of summer! Check their website for specials. Valet parking only for a daily rate, it's worth it and I felt cared for and safe the entire trip. Thanks again for making my self care weekend one of the most memorable ones yet! I can't wait to return.

    Point of the hotel was not accommodating, welcoming and dirty. Front desk staff were but our room…read morewas not ready as we checked in at 3:30. I have stayed at before and was pleased that it was geographically pleasing since my daughter attends SMU. This time the hotel was under were not notified ahead of time, no, elevators were dirty and with box covering. Workmen with plungers in their hand as we are going in the elevator. Our room, like a children's room, renovated to a circus room. Dark, dirty and dingy. There was no complementary water, I guess you have to drink city water. Unfortunately, the stay was horrible. It will be the last time we ever stay at The Lumen/graduate Hotel.

    Homewood Suites by Hilton Dallas Downtown, TX - Guest room

    Homewood Suites by Hilton Dallas Downtown, TX

    (106 reviews)

    $$

    Downtown

    We did not have a very good experience with the Fairfield in Dallas. We were stuck for a night…read morebecause of a flight delay so already not a great start. We called to see if they had a crib since we had our young daughter and they assured us they did. On arrival they said they didn't have one and they only had 3 for both hotels in the building. So we had to door dash a pack and play. Super frustrating, we would've chose a different hotel if they were up front to begin with about not having any availability for the crib. The hotel was run down. Stains on the carpets and on the chair in the room as seen in photos. Room was big but set up kinda awkward. TV wasn't working either just was to the point where we went to bed instead. I wouldn't stay here again unless it was forced upon me.

    Strap in gang because this one is gonna be a doozy! Seriously get a drink, go to the bathroom, grab…read morea pillow and pull up a chair. Its time for "Story-time with Adam Cole Baby" (don't sue me TK, I'm working class and can't afford the lawyers) The TLDR: This is a serviceable hotel with great front desk and that's about it. I wouldn't feel comfortable with any single female friends/family to stay there by themselves. The very first interaction I had in Dallas, the VERY FIRST was a *ahem* "lady of the night as I was getting out of my Lyft and approaching the front doors of the hotel. She walked directly in my path, looked me in the eye, and with no warning said: "For $50 you can do whatever you want to my asshole" Do you know how hard it is to make me speechless? I muttered and stuttered my way past the woman to check in. Homeless people and working girl are a REAL problem here. In my eight days there every time I left the hotel I ran into one group or the other, some times both. I check in, go to my room, do a quick inspection and in the shower I find.....black mold!!!! An easy enough fix I think, I go downstairs report it to the front desk, go off to the market for supplies, and come back. The front desk guy tells me that he's made a concoction of sorts that gets rid of mold and he's left it in my room for me to apply it in the shower. A VERY WTF moment!! Bro I don't work here, and don't know enough about this chemistry experiment you've cooked up. I go back downstairs and they finally give me a new room. I'm not much of a complainer and I have a clean new room so let's just sleep and see what the next day bring. I wake up and decide to hit the breakfast. I grab some undercooked bacon and potatoes, as I'm grabbing juice I notice the employees were closing everything down (five minutes early but I get it) the really weird/annoying thing was that they were turning the lights off on all the people still eating. It felt like last call at a seedy dive bar. Like I said, I understand wanting to go home but turning the lights out on your guests was a complete and utter FAIL. My last notch in the complain column is that the building itself could really use some attention. When it was raining the ceiling by the front door was flooding like a TLC song. The elevators never seemed clean either. So if I'm going all Final Justice on my review why did I give it a three star and not a one? All the positives come from the front desk agents. Jasmine was the best agent I've had the pleasure to deal with in almost a decade. She was warm, welcoming, and quick as a whip. Every day that I came downstairs she had a different suggestion on where I should go and what I should eat. Honestly if I was building a management team from the ground up, I would poach Jasmine in a heartbeat. So yes on the strength of one employee a hotel gained two stars. Otherwise I can't really recommend stay here until they make some major changes

    The Highland Dallas, Curio Collection by Hilton - Guest room

    The Highland Dallas, Curio Collection by Hilton

    (268 reviews)

    $$$

    Lower Greenville

    The Highland is great! This is my second stay here. The first was about 10 years ago. I did like…read morethe kind of western fancy decor they used to have going on better, but still a nice hotel. My room was clean, the TV and streaming set up worked great. I loved the motion activated lights that come on at the edges of the bed and under the bathroom sink. It makes a middle of the night walk to the restroom easy, haha. The gym is a good, standard gym for a morning workout. I was super sad there wasn't any room service anymore. I had to Uber Eats my morning oatmeal and coffee and would have rather just ordered from the hotel. The room has a SERIOUS mini bar set up with full size bottles of wine (actually pretty decent bottles!), multiple larger liquors, beer, and snacks. Party out in the room if you want!

    My friend and I wanted to celebrate their birthday at a hotel doing basically nothing which meant…read morethat the hotel we chose was important as we would be spending all of our time there. We only booked for one night and were eager to get things going. Although we were excited, the experience overall was not great. We had to wait 3 hours to check in (check in time is normally at 3PM). Those hours were spent sitting and waiting in the lobby with a bunch of conference people as the hotel was PACKED. We didn't really wish to venture out to the bar as the bar was also packed and very loud. They did check our bags while we waited so we didn't have to keep watch of them which was nice. Once we finally got our hotel room, it was nice at first glance, but there were a few little issues: the fridge/mini bar area is fully stacked and super overpriced (we moved everything to make room for our stuff but it didn't matter because the fridge didn't even work and had lettuce and mayonnaise on the shelf), the drawers for your clothes were sticky and had to be wiped down, they only gave us one roll of toilet paper, and one of the towels was still wet and a little dirty. After doing some cleaning, we found that the room was spacious with a decent view, comfortable, and the bathroom was very cute. We spent most of our time in the room itself but we did venture out and use the swimming pool and hot tub which were both amazing: they were heated, clean, and empty. Because our fridge wasn't working, we decided to get lots of ice for our drinks which turned out to be a bit of an annoyance as the ice machine closest to our room was broken and the next one was a few floors up. With a fully packed hotel and only one working elevator, getting ice took longer than it should have. We had a random request later in the evening (we asked for straws) and the front desk was accommodating and very fast with that request. The next day, when we checked out, we were allowed to extend our checkout time by an hour and also the valet parking (which is normally $55 and the only parking option for the hotel) was comped due to the late check in. Overall, the staff was nice and accommodating but the hotel itself left a lot to be desired. I personally won't be staying here again.

    The Ritz-Carlton, Dallas

    The Ritz-Carlton, Dallas

    (223 reviews)

    $$$

    Uptown

    Me and my husband came here for a spa day and it was the best experience ever. First class customer…read moreservice from the moment you walk into the door from the time you leave even the valley Service is top notch. This spot when it comes to a spa can get very crowded so I recommend getting an early appointment which we did and we had the opportunity to enjoy a lot of the amenities before he got crowded things such as the whirlpool, the sauna the cold plunge and the steam room along with the quiet ambience and snacks. It was wonderful and then of course that top notch 80 minute deep tissue massage was an awesome way to end my day. So overall, I give this spot a five star because it is top-notch all the way.

    I have stayed at Ritz-Carlton properties for years by choice, and the Dallas property is, on its…read moreface, everything the name promises. The room was immaculate, the Uptown location is excellent, and dinner at Fearing's was as good as its reputation. The people I met in person were the real highlight. Amar at the front desk, and Luis and EunSeo in the Club Lounge, were warm, attentive, and genuinely memorable. If my review were based on the stay alone, it would be five stars without hesitation. The reason it is not is what happened after checkout. I raised a question about my STARS credit at the desk and was told everything was fine, though no one could actually show me the line items. When my folio arrived, I replied to the accounting email exactly as invited. I heard nothing. I followed up a second time, then a third. Silence. It took a fourth email, sent directly to a general manager, before anyone responded at all, and the response contained a billing error that had charged one of my credits to another guest's bar tab. I only caught it because I reconciled the receipts myself. It then took a fifth email, with a timeline and check numbers, to get it corrected. To the accounting manager's credit, once he understood the problem he fixed it promptly and refunded the charge. But by then I had spent two weeks proving something that should have taken them one look at the account. For most hotels, this is an ordinary service lapse. For a property that markets itself on owning and resolving guest problems immediately, it is a miss on the very thing that justifies the premium. The stay made me feel like a valued guest. The weeks after made me feel like a ticket number. I will likely give the property another chance, because the in-person team earned that. But if you stay here, keep your receipts and check your folio carefully, because the follow-through may not.

    Kimpton Pittman Hotel - hotels - Updated October 2026

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