Had an amazing time at the Thompson Spa there staff was amazing, courteous, engaging, and responsive to all of our wishes and needs. The check-in was seamless and they had drinks prepared for us as well. We can get either mimosas or champagne while they gave us a tour of the facility. Facility has the dressing room that include the water closets as well as the showers, steam room and a red light sauna and they have plenty of extra amenities in case you forgot anything at home like hair bands sprays, and lotions. We went to our massage, we had sister/girlfriend massages together, and the aromatherapy and the hot stones were excellent choices for our massages. We spent most of the day there after the massages, enjoying the plant pools, lounging outside going in the barrel sauna having snacks and drinks, and just enjoying the beautiful weather outdoors. When we were done with that, we went back inside and laid in the lounge area for a while before taking showers and preparing to go to lunch in the Daisy restaurant. read more

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I recently visited the Thompson Hotel in Dallas to help a friend celebrate another trip around the sun. During our stay, we enjoyed the relaxing wellness amenities at The Spa at Thompson Dallas. Outdoor rooftop pool Outdoor hot and cold plunge pools Barrel sauna Eucalyptus steam room Infrared sauna Relaxation lounge w/ snacks and beverages Outdoor spa terrace Locker rooms with showers Complimentary Wi-Fi Free Valet Parking Thank you, Imani, Julie, Chelsea, and the fantastic team at The Thompson Hotel Dallas for an exceptional and welcoming experience. read more

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I stayed at the Thompson Dallas for my birthday last year. This was my first hotel to book with my AMEX platinum card via AMEX travel. The hotel is truly a 5-star experience, the decor and architecture was impressive. This build was originally the First National Bank Tower in 1965. Since then it has been reborn as the Thompson Dallas with several restaurants, bars and even a chick-fil-a in the build (can't access it directly in the hotel but if you exit it's right next door). I was greeted my reception warmly and was able to check-in early due to my AMEX perks. They gave me a run down of the amenities and perks I received. The entry is a large corridor that has a decorated exquisitely and festive for the Christmas season. The elevators were wide and hallways were quite spacious. The room was also nicely decorated with our own bookcase, lounge area, elongated, shower, and bathroom with great view of the city. We ate a mini restaurants at the hotel, including monarch and Little Daisy. The Little Daisy was amazing and was a part of my AMEX perk which gave me daily breakfasts of $65. By the end of the trip, the waitresses and bartenders would greet us by name and just felt like a neighborhood French Café. If you're staying in the downtown Dallas area I highly recommend staying here. The staffstaff are amazing and very accommodating, tons of restaurants and bars inside and close by. In room service with different menu options and unique treats in room (especially not at absorbent cost or price). It's really centralized and a great way to be a part of the action of the city with the elevated feel and sophistication that comes with the five star location. read more

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The Thompson in downtown Dallas is a mixed bag. The lobby is beautiful and takes advantage of the natural light and grand scale. You can really make an entrance here. But all that glitz and glam quickly recedes as you go to the actual rooms. Our room was lacking some basic necessities and upkeep. This diminished our enjoyment of our stay. We did a staycation here for one night. Being Dallas residents, it's a real treat to get to stay downtown and see the area from a different perspective. I don't mean to sound nit-picky, but in our room quite a few things were off. First, we were lacking a wastebasket. There was one in the restroom w/c, but there really should've been one in the actual room. Also, in our room, the curtains were stationary. We could not draw them to see the view of the pool below. Another headache was the led lamp on the nightstand kept flickering throughout our stay. Another issue we had was the shower head was missing some of the little rubber stoppers on the shower head, so there were some streams of water spurting in weird directions. Overall, the grand lobby sets your expectations high, but when you get to the room, there was a lack of maintenance in keeping the suite at its best. read more

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Thompson Hotel is a beautiful hotel located in the heart of downtown Dallas. There are so many places within walking distance from here such as the farmer's market, CVS is just across the street, and many other restaurants and shops. The lobby is beautiful, the boot / western store Luchesse is located on the first floor, two restaurants on the 9th floor, and two nice dinner restaurants on the 49th floor. Also, chik-fil-a and another coffee shop is located around the corner and attached to this building. Waters with fruit and coffee are available by the elevators. Some of the things that could improve, but are not deal breakers only because I can be a princess at times - our room was spacious, but did not include additional seating other than the desk chair. Alot of hotel rooms include an ottoman or some other additional seating, and I would've expected this for this type of hotel. Second, there is no switch for the vent / fan above the toilet closet, plus it needed to be cleaned. The door to the toilet room is see through, so if you need to use the toilet only, you'd have to close the entire bathroom. Not a big deal, but why even install a door if it's just going to be glass? Also, as someone who used to work in the hotel industry, the customer service isn't the best here. The staff we've encountered in the hall or the elevator didn't always greet you and sometimes they didn't smile when you looked at them. When I requested additional items for the room, it took hours to get. The traffic for valet along Akard is very busy and even busier at night, so if you are valeting and need to be somewhere at night, prepare accordingly. The soaps and lotions smelled fantastic. I wish I bought some to take home. I wonder if the spa had some for sale, but I forgot to look. Overall great experience as far as location and convenience. read more

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The Thompson is hands down one of my go-to hotels in Dallas. The lobby alone is stunning--on Valentine's Day, they had these gorgeous rose arrangements that I was absolutely obsessed with. The service? Top notch. This place is truly a five-star experience. What really sets it apart is the convenience. With Monarch, Kessaku, and Little Daisy all under one roof, you don't even have to leave for incredible dining. It's the perfect spot for business travel because everything you need is right there. The rooms have that mid-century modern vibe but still feel very Texas, complete with a cowhide rug. It's just a solid stay every time. read more

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The room was spacious but dirty. We had a nice view of the city. Both beds had hair on it as well as the shower. The bathroom floors could've been mopped. Robes are offered. The location was in walking distance to restaurants and other things. I felt safe for the most part. We were able to pay for in/out privileges in the parking garage for $129 for 3 days which was pretty reasonable. The hotel was beautiful. Many photo opportunities. It didn't seem kid friendly at all and we had two children. The fitness center was nice. There is a daily hotel fee. Everyone was super nice. read more

Thompson Dallas - Outside - Hotels Near Me - Dallas, Texas

The hotel overall is nice but not 5 star luxury. First of all the area has many panhandling sketchy people nearby. I know that's not the hotels fault but its concerning. Also since the hotel was once an office building it has a cold vibe to it. The furniture in the lobby is weathered and many chairs should be replaced by now. The rooms are large and the beds are great - the decor in the rooms are nice as well. The room we were in though looks like it needs some refreshing. The food in the restaurant of the hotel is excellent and the restaurant looks very nice. Overall a good hotel just not as advertised 5 star. read more

Really nice property for a getaway and I plan to visit again. I had a great suite in the 19th floor with a great view. Pros: nice and spacious room with great amenities. Loved the lobby and art gallery. The sushi restaurant on the 50th floor was fun, trendy and had both excellent food and service to match an amazing view of the city. Room service was good. Staff everywhere were beyond nice and helpful. 9th floor amenities were very nice. Cons: no turndown service. No ice in room. Towels were very small. Amenity fee around $35. read more

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It's a really nice hotel with great staff just a bit noisy due to road noise. 5 stars if not for the noise

Outstanding visit to the Thompson. I was able to check in right away, thanks to AMEX Platinum and was upgraded, which was unexpected! Upon check in, I was asked what brought me to town and things that I was interested in. The next day there was a box of chocolates and a hand written note with suggestions on the specific things I mentioned the previous day. I had breakfast a The National both mornings and was somewhat disappointed at the turn around time from sitting down to receiving breakfast. There is a great patio and very cute bar located in the building so it makes it nice to have a cocktail after a long day. I don't really have any cons about this place that would prevent me from staying again! Was very pleased overall with everything and thought the room was outstanding! read more

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Did a quick overnight mom staycation here with a friend and had a great time! As Globalist, I was able to reach out ahead of time and they provided a nice bottle of bubbly, that was a nice surprise. Room was spacious and bed was very comfy for me. The hotel is right in downtown so the street noise can be too much for people and they provide ear plugs! We parked valet, which was complimentary due to booking the room with points, as Globalist. I'd love to come back and explore the hotel more and the spa. read more

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We visited the Thompson one evening in June for a friend's wedding. The ballroom was elegant and spacious, with good views of the surrounding buildings through the tall windows. The Thompson itself was beautiful and had great amenities. The staff in the lobby were very helpful in directing guests throughout the wedding weekend. read more

Thompson Dallas - Ballroom - Hotels Near Me - Dallas, Texas

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From the moment my husband and I stepped into the hotel, I knew we were in for a luxurious experience. The grand lobby, adorned with elegant decor, set the tone for what would be an unforgettable stay. However, what truly elevated our experience was the exceptional service provided by Jason, the check-in concierge. Jason greeted us with a warm smile and a perfect blend of professionalism and genuine hospitality. He made the extra early morning check-in process seamless, taking care of every detail with precision. Not only was he incredibly efficient, but he also took the time to ensure that all of our preferences were met, making us feel like a valued guest from the very start. If you're looking for a hotel that combines luxury with top-notch service, The Thompson is the place to be. And if you're lucky, Jason will be there to welcome you and make your stay truly exceptional. P.S Video featured is from Kessaku - on the 49th floor. read more

Thompson Dallas - Lobby - Hotels Near Me - Dallas, Texas

I travel constantly for work and this is hands down my absolute favorite hotel Love the rooms the service and the restaurants - Kessaku especially read more

We enjoyed our short stay at The Dallas Thompson. We were upgraded to a suite and it was ready for our early checked in. All of the staff were pleasant and helpful. We had a function to attend, and Trey (our driver) took us there and picked us up in a Porsche. When we returned to the hotel we went up to the rooftop bar, which was packed. We did find a table, but we didn't stay. Being at least 40 years older than their patronage it was too loud for us (smiley face). Room service was a disappointment. After midnight there is a limited menu with cold items only. We ordered the cheese tray that was not great. It was brought to us in a paper sack and the cheese was in a to-go box with plastic utensils. Covid is over; bring back first class service please. One other negative was the parking garage. It looked like it had not been taken care of. There was trash everywhere, the walls looked terrible, and we had to walk up filthy stairs with our luggage to get to the lobby. Ending on a positive note, we will stay there again. read more

Good location, nice modern rooms, and gorgeous public spaces. Good pick in downtown Dallas. Easy walking distance or a short Uber ride to some good nearby restaurants and tourist sites. One of the most beautiful aspects of this hotel is the main corridor as you walk in (check out my photo). It sets the tone for the equally nicely appointed rooms. Rooms are modern and VERY spacious. The ones I've stayed in are about 1000+ square feet. My favorite are the ones with the soaking tub that overlook the city. Beds are super comfy too. I slept in one day until 2:30pm. The rooftop deck is super nice and one of my favorite " hideaways" here after a workout at their spacious gym. Another plus is the Monarch Restaurant located inside, from 2-star Michelin chef, Danny Grant. It's a hot Dallas restaurant, and worth going to, even if you're not staying on So why not 5 stars? First, it seems based on room category, certain rooms have extremely dim night lighting. Apparently, the staff is aware of this because every time I've mentioned it, the response back is that other guests have also had the same issue. Ok. Well, maybe time to actually fix Secondly, at $50 PER night ($48 plus tax) the valet parking situation is very disappointing. On more occasions than not, they've had trouble locating my car. They usually end up asking me for my license plate number (sorry, but that's not something I've committed to memory). I've always presented my ticket, so why do they also require the license plate number? And if that's standard protocol, why don't they write it down on their portion of the ticket? Or what's the point of even having a ticket? Plus, it always takes forever for them to retrieve the car. I valet park all the time everywhere, and I've never experienced so much confusion. At the end of the day, I've had many good experiences here. read more

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I stayed at the Thompson Dallas for several days in early December. I was supposed to receive rewards points for not having housekeeping, but I never received them. I called twice to complain and was assured that the manager would take care of it. The manager never did. As for the hotel itself, it's definitely not five-star quality. It seems understaffed. Rooms weren't ready by the promised time, it took a few hours for me to receive a mini fridge and valet parking regularly took twenty minutes for both returning and claiming my car. The downtown location is both an asset and drawback. It's easy to walk to many restaurants and tourist attractions, but it's also very noisy. I wore earplugs when sleeping. Would not stay here again. read more

The floor carpet was dirty, the air conditioning in the room didn't work, the noise outside the hotel was unbearable. I called valet for my car took a hour to bring my car I have stayed before but this was a terrible experience for the price of these rooms. read more

Spacious rooms, good downtown locations, well appointed with attentive staff. A fantastic place for a stay in, business travel, or something in between. Plenty of restaurants around. If you end up going to Catbox make sure you're well-dressed, otherwise there are ample other establishments you can enjoy nearby. Room is comfortable, large, with a nicely stocked bar and ample supplies. Bed is not overly soft. Overall, a very amenable and pleasant place to stay! read more

Thompson Dallas - Hotels Near Me - Dallas, Texas

How is this listed on the fine hotels list? Swanky hotel and highly recommended by other sites, but don't seem to understand why after spending 4nights here. We've stayed plenty of times at the Thompson in the Gold Coast (Chicago) and always had a splendid experience. However, The Thompson in Dallas failed to deliver. To begin with, if you drive a low profile car, be cautious as Valet requires you to go up a reduced curb onto a sidewalk like to park, like whoa whoa whoa. You are exposed to the busy traffic not two feet away from the extremely busy traffic from the street. The valet guys are all gathered in a huddle at their post instead of waiting on customers, which is poor. We had to roll down our window after being parked right in front of the place, flag down the valet guys and ask about where to pull for service. The lay out of the hotel is using wasted space on the entry walkway instead of originally added appropriate easy access to a drive up full valet service area to a accommodate guest and keep them safe from busy intersection down town dallas traffic? The renderings make this look very welcoming but in reality they could have added a better layout. The way this is set up, good luck on getting your car out of this area once valet drops it off for you, too busy and they don't even help you get out. Also when you request your vechicle via text, they ask you if you want your vehicle pulled up on the Monarch side if the Main side? When we picked the Monarch, the guys at valet had no clue and mentioned that they don't have a device that allows them to see such special request. Why have the option if their system isn't set up properly. Poor coordination and management. Mainly all Valet are in their early 20's which there is no professionalism so expect a shaky experience. Walls are paper thin and could not get shut eye. We asked housekeeping to replace the crappy super low quality COMMERCIAL grade toilet paper. The rim of the TP didn't even fit the roller??? See pic! Like how was this even a mistake. We called twice downstairs and maid never brought the toilet paper. We had made reservations in advance and listed TWO adults, they only had one pair of slippers. It's the details and little things that later on add up on the over all experience. The second day that the maid made our room, she left me an IVORY commercial grade soap for the sink, and forgot to leave shampoo, conditioner and body wash. When we got to the pool, we froze our toes off, the POOL is NOT HEATED, outdoors and in direct sun all day, but that doesn't even help warm up the pool at all. Even the pool assistant laughed after we jumped right out of the pool in a chilling shaking mode. Lol what a joke. The blinds are so hard to pull on the string, I caused damage on my fingers and knuckles from pulling them for privacy and while opening them. They felt out of order and somehow stuck. The lighting in the bathroom sucked it made it hard to apply maje up. The hotel does have great taste in decor all around the spaces. read more

Need a staycation? THIS IS WHERE YOU STAY MY GOD! My boyfriend booked us a staycation for Valentine's weekend and I DID NOT want to leave. The hotel is absolutely beautiful, and I mean every inch. The flowers, the artwork, the furniture - BEAUTIFUL. Now, don't come here if you're not willing to spend a little because it's a bit pricy, but worth it all- promise. They practiced social distancing, required masks, and provided masks and hand sanitizer-which I loved. The room is beautiful. We stayed in the King Premium. We had a beautiful view of downtown, the artwork was gorgeous, the bed was so freaking comfy. The shower felt amazing, and was spacious. I really wanted a bathtub, but all the rooms with bathtubs were booked, I was pretty sad about it - but maybe next time! What I loved about this hotel is you really don't have to leave. They currently have 2 restaurants that are open, and have 2 more that are opening SOON. We checked out Catbird and The Nine At National. I'll be reviewing both thoroughly on the yelp pages! Food was great at both - but the service wasn't the greatest at the Nine - Hopefully that gets better. Now, if you do want to leave the hotel for activities...there is so many great options within walking distance to check out. We walked to coffee shops. Last, but not least - THE GYM is amazing! We worked out in the mornings, and again - social distancing and limited number of people. They have great equipment, and again, didn't want to leave! Absolutely loved this hotel and can't wait to go back! read more

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Beautiful hotel in the middle of downtown Dallas. The restaurant pool and gym on the 9th floor are also great. Looking up to get upgraded to a suite for our stay and it was absolutely huge. Way more space than we needed but it had a great view. Only complaint might be that the pool seem to not be maintained. There were a bunch of towels and empty cans The two times we tried to visit the pool. It was pretty cold out so it might just be because nobody was using the pool. read more

The Thompson Hotel offers some of the best nightlife in Dallas, featuring Catbird, Monarch, and Kessaku. Between private messages, social media inquiries, and being stopped by guest in the Lobby I'm often asked which to choose, and why? I don't give answers without thought!!!After many evenings, meals, cocktails, and coins enjoyed in each, I'm ready to share my best of. Lorenzo's Thompson Hotel's Best Of! Best food experience Monarch Best night time experience Catbird Best service experience Monarch Best ambiance Catbird Best crowd Catbird Best bang for your buck Monarch Best overall Vibe Catbird I look forward to seeing you in one of the three very soon, because I love them all! Xoxo Lorenzo! read more

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I enjoyed my stay at the Thompson Dallas but I wouldn't go out of my way to stay there again. They were very gracious and gave me a suite on the top floor. The bed was incredibly comfortable and the views were spectacular. I didn't love the location at the center city since it was hard for me to go on runs in the morning. Also, the wifi wasn't the best in the rooms which was aggravating and they forgot to clean my room one day. Another reason I wouldn't stay again is because it was hard for Uber drivers and Uber eats drivers to find the location to pick me up. They would often go to wrong location despite putting the distinct address of the Thompson hotel in my phone. Overall, nice place but a bit noisy and not the most user friendly. read more

Thompson Dallas - Hotels Near Me - Dallas, Texas

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We stayed at the Thompson Dallas when visiting family in Dallas recently. We arrived at 3pm and were checked into our room right away. It was a beautiful room on a high floor. The bathroom shower had no door and the potty closet had a clear glass door. Things got off to a rocky start when we asked the front desk where the bar was because we had some time to kill before meeting up with family. The woman at the front desk looked us up and down and shook her head. No, she told us, you will not be allowed to go to the bar at 3 o'clock in the afternoon dressed in jeans. They were relatively new jeans without holes. The way she looked us up and down made us both feel if she didn't really think we belonged in her hotel at all. I know that brand loyalty means nothing to hotel chains, but we've spent hundreds of nights in Hyatt hotels. Again, I got the impression they'd just as soon we took our business elsewhere. Having lived in downtown Dallas previously, we did take our business elsewhere. During the weekend we went to the Woolworth. It's a gorgeous bar just a couple of blocks away next to the Eye. The bartender made us a custom cocktail that he and the manager had worked on and it was lovely. We also went to CBD Provisions, another beautiful bar. It's inside the Joule Hotel, which we have stayed at previously and I highly recommend. It was also fun going to The Exchange for cocktails. The manager really took care of us when he found out we had been ejected from the Hyatt. There are so many really wonderful places walking distance from the Hyatt that you never have to eat or drink there. A few more points about the hotel room. I slept very badly because the pillows were just awful. Such an expensive hotel with such cheap pillows. The street noise doesn't bother me, but be prepared. Cars race down the street all night long. We always travel with a noise machine. The hotel itself is very quiet. I thought it was curious that Hyatt is still posting on Twitter. I guess the sort of things going on over there are acceptable. On our last morning there we did decide to eat breakfast in the restaurant. I ordered pancakes and was served burnt pancakes that were raw in the middle. But, at least we were allowed to actually be in the restaurant, so there's that. There are a number of beautiful hotels in downtown Dallas to pick from. Choose wisely. read more

I stayed here for a staycation. I asked for early check in and was happy to receive it. This was all done via email check in. I dropped my car at valet with no problems. To the person that says that they ask you to pull your car up on the curb if you have a low end car, that's just not true. They ask everyone to do that to get out of traffic and to allow you to unload out of the street. The room is gorgeous. Everything about it is fantastic. The decor, the bathroom and shower.... I have no complaints. The all day restaurant is very good. It used to be a buffet, but they took the complaints and changed the menu. I ate the Royale sandwich and also the oewchie bowl and fried green Benedict. All were very tasty. I just wish they had a Chai latte. Maybe next time? The fitness rooms and pool were very nice as well. All in all, I say it's pretty solid and I would stay again. I always use my white nose app, carry an eye mask and earplugs, as the street noise below was very loud. And when it was time to get my car, it asked if I wanted to pick up on the monarch side or the main side. They also allowed you to tip electronically. Solid. read more

I struggled between 3-4 stars for this spot. I decided on 4 because I know lots of these things are personal preference. Usually I opt for a boutique hotel off the beat and path but decided to change it up for the weekend. 3 stars because: Valet is on an extremely congested street. It slowed down us checking in by 30+ mins. A serious con for people who were tired of being in a car. I had to call multiple times about room service tasks before they were completed. Things took a few phone calls before things got handled. But once they did it was good. The spa services book up fast and day passes come with a cap based on guest with services booked. The spa lacked a lot of small details. No infused water, no infused iced towels. Things that may be subtle unnecessary attentions to detail, but the things a guest appreciate when available that makes them return. Most on site restaurants had a dress code, which is fine but a major inconvenience when you're not ready to be dressed for the evening...or not wanting to get dressed at all. Our air conditioner SUCKED in our room. Set at 65 and was still very warm, so it made for an uncomfortable sleep. I also think each room should include earplugs because the outside traffic gets noisy at night (another small detail moment). But I took that with a grain of salt because we are in the heart of downtown. Hotel is a little confusing to navigate but okay once you get the hang of it. 4 stars because: The service was accommodating when I voiced a concern which is really appreciated. The hotel is seriously located close to so many things. Which was great for me. Great decor, spacious rooms. It was a real swank factor. A little pretinous at times but that has nothing to do with the staff. Everyone from valet to front desk to spa to food and beverage came with an extremely kind service person. Overall, I'd stay again. I just expected a little more bells and whistles for the price point. It was a good stay which is why I overall opted for 4 stars. Being Persnickety shouldn't take away stars. Lol. read more

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I understand that there is a shortage on staff everywhere, but management and the layout of this hotel is poor. To start off with, the moment you drive up to valet for service, you should feel welcomed and accommodating. None of that was experienced in the first few minutes. Instead, I was confused on where to park to get valet service. We Were shocked that we had to hunt down the guys at the valet, mind you, all while parked in a busy one way road. We drive a low profile car, so you can imagine being told we had to drive up a few inches off onto a sidewalk and it was just a cluster. Thinking things will get better once we see the check in guy at the front fest, nope First thing I asked was if he could help me out by making g reservations for us at the Monarch, as all reservations were booked up. He immediately said he couldn't do any preferential treatment as the restaurants are their own entity and they could not pull any strings. I told him my wife and I were celebrating 8year anniversary, nope nothing special. Ok so I thought to my self..... no worries. We had a loud barking down that seemed to have been left alone in the room. The walls are paper thin, we had trouble sleeping even with white noice app. The problem is that people all seem to have forgotten peoples skills. The little things made our experience a lot rocky than smooth sailing. So disappointed and when you are a high Cali we hotel, how do you allow things like this to happen? read more

Conceivably the worst luxury hotel in Dallas. Bums everywhere, horrible service. I asked for cold bottled waters to my room and they dang near laughed at me while telling me that was not possible. I asked for several other things that the front desk had no idea about. Not to mention that the last two nights I've heard bums screaming outside my room. Bad location. This place is a nightmare read more

Celebrated my birthday here for a night. Had dinner at Monarch and spa and breakfast at the hotel. The pool is at the rooftop. The hotel is beautiful and clean. Service is good. read more

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Treat yourself to a staycation!!!! Or a snack and cocktails at Catbird! Or dine at Nine!! Brunch is yummy with a very eclectic menu. The pimento cheese is like nothing you've ever tasted. Jordan made both of our visits extra-special. You will feel transported to another time and a totally different place when you visit The Thompson. From the time you enter the grand lobby, stunning design will totally wow you! Sensory overload... you have to breathe and take it all in. Lots of history from a former life as a bank melded perfectly with comfy furnishings. Our 2 night, 3 day stay was lovely and restful, with the most comfy bed linens and pillows ever. Illy coffee /espresso machine was in our particular room. Full mini bar, lots of storage, rainhead shower with Bowmakers amenities that smell heavenly. Please add this to your must-do, to do, gotta go list!! The nice staff here will do their best to make your visit extra-special! Thank you, Todd Interests, for bringing this gem to Dallas! read more

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The short: The Thompson Dallas is a beautiful property that I'd give a 4.5-star out of 5 stars; but docked 1/2-star due to the staffing shortage. The long: According to a local Dallas native I met during my stay, the historic building is the former First National Bank Tower ("the National") that sat vacant for over a decade. The newly reopened 52-story high rise is now a mix-use building that houses the stylish Thompson Dallas hotel, 324 luxury apartments, office space, and upscale retailers. I stayed in a King Bed Deluxe during a business trip in mid-November 2021, and overall enjoyed my stay at the Thompson. All hotel staff from the doorman, to front desk, room service & concierge are friendly, helpful & professional. However, as typical of all my pandemic travel experiences, I found the hotel woefully understaffed - which is particularly apparent in the hotel's restaurants where it took too long to place an order & receive my food in the otherwise empty restaurant (both Nine at the National, and Catbird). The front desk check-in was flawless. However, arriving from out-of-state, I was confused to see that some of the hotel staff wears safety masks, while others do not. So it's ambiguous as to whether COVID safety is really much of a priority at the hotel. But in Texas, nowhere outside DFW airport or the hotel lobby does anyone actually wear a mask during the pandemic. My overnight stay was in a 515 sf King Bed Deluxe room with king bed, 55" flat panel, leather sofa, generous workspace, and a well-sized bathroom with rainfall shower. The room's luxury decor is a stylish mix of midcentury modern X urban cowboy, with lots of natural light pouring in from the floor-to-ceiling windows, a solid walnut panel bed, masculine leather furnishings, and brass fixtures. For anyone who has the time, the world class fitness center and rooftop pool are absolute must-visits. In fact, the ultra-premium quality of the fitness center is on par with any membership clubs. The quality is so good that I believe these are shared amenities available to those who live in the residences. I also had a chance experience event catering. Again, I think the service suffered slightly from being overcrowded in an undersized space AND understaffed. Otherwise, I'd love to return to the Thompson Dallas when the pandemic is fully behind us all, and enjoy the hotel when it's fully staffed. It's a beautiful property, and I'm sure when it's at 100%, it will be a 5 out of 5 hotel. For 100% transparency, I am not a professional reviewer and I don't get paid or receive any benefits/discounts for posting reviews. I am simply a frequent traveller, and like all my other reviews, provide this candid & unbiased review to help any other Yelpers. read more

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i LOVED the thompson dallas! i was so happy to see that it is on par with the nashville location. i took away one star because the location although in the city, was far away from everything and the people around were questionable (hence the security presence). the inside was immaculately decorated though and i absolutely loved the rooftop bars and restaurants. you truly don't even need to leave the hotel for great cuisine, entertainment and drinks! this hotel actually has every single amenity. worth every dime! rooms were pristine, beds super comfy! front desk staff was so friendly and willing to help with anything! the door men were always great to help too. definitely will be staying here again. read more

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The Thompson is a high end boutique hotel from the Hyatt brand. Everything in the hotel is first class, clean, unique with plenty of cool vibes and great ambience. The staff is professional, friendly and knowledgeable about the hotel and the area around. The art placed around the building really brings the spirit of the place out. With so many options, this place stands out as one of the better places I'll stay at. read more

Pros: nicely decorated, attentive staff, great location with lots to do Cons: bed was super hard and the all night street racing on Akard made it difficult to sleep. read more

Spent $500 a night and was referred by American Express. Honestly not impressed at all. Despite the staff at the hotel being great, the room (counters) was dirty upon arrival and the Friday had loud music on the pool roof until 12am and couldn't sleep at all. Room service did not offer breakfast despite being told so. Could forgive most of it if the hotel didn't ignore my email. Not a 4 star hotel experience. Do not recommend. read more

Thompson Dallas - Dirty counters - Hotels Near Me - Dallas, Texas

Our favorite dog-friendly hotel! This was one of the most seamless experiences I've had staying in a hotel with my 90 pound furry friend. We loved the rooftop dog park! They even had separate fenced off areas so that you could allow your dog to run in their own space if needed. No weight limit and no pet fee! I have a very boujee Berner and she settled in instantly! The sleeping rooms were spacious and super comfortable beds. Especially loved the large rainfall shower! Wish all hotels were this dog-friendly read more

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We stayed here this weekend for a bachelorette trip. The 1 room we needed was booked ahead of time online, but somehow the desk staff managed to end up with 3 different rooms on our reservation. The room itself was fine, an average hotel room with some annoying features: there was no fridge besides the mini bar which was kind of a nuisance, the bathroom door does not lock and didn't really want to stay closed, and the "motion sensing lights" kept turning on randomly at night when everyone was in bed. Additionally, one side of the motorized blinds were broken, so we couldn't close them at all. We also kept hearing a lot of random, unidentified noises in our room, plus despite being 18 floors up we could very clearly hear everything happening on the street. The hotel's layout is very confusing, there is no signage anywhere to help you out and the hallways are very winding. However, it is in a great location that's convenient to a lot of things in Dallas. If I had been the one paying for this stay I would have been considerably more upset about all of these things, but since it was covered by someone else I would say it was fine. In this instance, you are NOT getting what you pay for in this hotel; save yourself the trouble and the money and stay at a holiday inn or a Marriott read more

Absolutely beautiful hotel. Great location and have amazing restaurants on site to take advantage of. This place is a "you get what you pay for" location and it is not cheap. We will definitely be returning. read more

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