Disappointing Stay - Hidden Fees and Poor Room Conditions
I really wanted to like Hotel Indigo in Las Colinas, but unfortunately, our stay was full of frustrating surprises. First off, they hit us with hidden parking fees at check-in, even though parking should be free here. It felt very deceptive -- they don't tell you upfront that you don't have to pay to park, but they'll try to sneak it into your bill unless you ask.
The room itself wasn't great either. The AC unit barely worked and couldn't cool the room properly, which made it really uncomfortable. On top of that, the mini fridge wasn't cold at all -- there was no cold water inside, and it didn't seem to be working right.
To make things worse, we booked a room package that included breakfast, but when we went down in the morning, they tried to charge us for it. We had to go through the hassle of showing proof to get what we already paid for.
Overall, this stay felt more like a money grab than a relaxing experience. With better communication and some basic hospitality, this could be a decent spot -- but as it stands, I wouldn't recommend it. read more