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Holiday Inn Express & Suites Terrell

2.8 (33 reviews)
Open Open 24 hours

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Dirty tubs never cleaned
Mohan I.

I made a reservation at the front desk due to variable prices online and they gave me the keys to the room immediately and said check in in an hour. Since I had things to do I did not check in till midnight. Upon arrival found that there were no towels in the room, the whole place looked like it's never been clean at all. Talks front seat about towels and they did not bring any at all. Went to the grind desk and requested 3 towels specifically but they only gave 2 towels. I am not sure what is wrong but looks like management need to revamp this place up. This place don't deserve the Holiday Inn Express branding.

Mona G.

Love the Holiday Inn this one will not be back. When I called in book room was one price when I got there was a different price! Then Casandra didn't even acknowledge I was a gold elite member. Wasn't very friendly like the other ones I been to had a little attitude. People walking out other customers just as nice as she could be to them. Room wasn't to clean well the floors and ceiling look like had mold. Woke up one morning there was a big cock roach on top of toilet. Laura was a sweetheart heart vey caring and helpful!!!!!! You need more employees like her hard worker and concerned about your stay! The guy who cleans the rooms very nice and accommodating to our needs!!!! But, this place I give star to those 2 employees!!!! This place needs over haul! The lock on our door was about to fall off & had spider webs on lamp which I clean up! Over this place first and last time I will stay here!

Mold
Kathy J.

We arrived late and got stuck with a handicap equipped room with 2 queens. The room was ok but the bathroom was nasty. The mold on the floor around the bath/shower was disgusting. Also, we had 4 guest and only 3 towels! After staying in this Holiday Inn Express I felt much smarter the next morning... I will not stay here again.

Dirty room- someone's old cotton ball hanging out next to the bathroom vanity. Disgusting.

Booked a standard King room as a rewards member, but when I checked in they gave me two queens. What's the point of booking ahead if the room I booked isn't available for me? The hallway smelled funny (fourth floor). Not like cigarette smoke, but...off. Maybe cleaning supplies. I'm allergic to cigarettes and did get a non smoking room but the room next to me obviously had smokers in it because my bathroom smelled so strongly of cigarettes I had to close the door with the vent on and stuff towels under the crack. The room was not clean. There were black marks on one of the comforters and old cotton balls and garbage in plain sight between the bathroom vanity and wall. Picture attached. I should have stayed somewhere else, and the next time I'm traveling through for business, I will.

My son's arm covered in bites due to the bed bugs.

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1 month ago

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3 years ago

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6 years ago

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10 years ago

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8 years ago

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3 years ago

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6 years ago

Checked into the holiday inn and Angela at the front desk was SUPER NICE. She greeted and treated my wife and I superbly.

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11 years ago

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13 years ago

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12 years ago

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14 years ago

Nice clean holiday inn with free wifi, what's not too like

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8 years ago

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10 years ago

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Ask the Community - Holiday Inn Express & Suites Terrell

Review Highlights - Holiday Inn Express & Suites Terrell

Instead, Roderick had us grab our bags and sent us upstairs to a much bigger room with 2 beds and a pull-out coach.

Mentioned in 2 reviews

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Tru by Hilton Terrell - Guest room

Tru by Hilton Terrell

(26 reviews)

Clean and Stylish Lobby, But the Room Disappointed We stayed…read morehere during a regular pass through Terrell, hoping this hotel would be an upgrade from the one we previously used. At first glance, it seemed promising - the location is great, the parking felt safe, and the lobby was very clean and modern, with a nice "new age" look. Unfortunately, the room didn't live up to the first impression. It was tiny, even for two people. The bed was incredibly hard, and worse - it didn't fit the oversized frame it was on. As I showed in the photos I uploaded, I hit my shin badly on the bed frame, drew blood, and it hurt like heck. When I went downstairs to show the clerk, she offered no help at all - not even a bandage. The room also lacked a microwave, which was a letdown. And oddly, my keycard stopped working around 9:50 a.m., just before checkout. We travel through this area 3-4 times a year, and while this place was cleaner than our last spot, I've never been injured at the other hotel. Next time, I'll be looking for a room with more space - and a safer layout.

We needed to stay in Terrell for a night while visiting family and this place was great…read more Affordable, clean, pet friendly, available/polite team members. My husband and I appreciated the water bottle refill station next to the ice machine as we always have our reusable water jugs with us. This hotel is right across from a humongous Buc-ee's which was perfect for filling up the tank and grabbing food/snacks before getting on the road.

SureStay Hotel By Best Western Terrell - SureStay  by Best Western Terrell

SureStay Hotel By Best Western Terrell

(8 reviews)

The service from the lady at the desk was great and welcoming. But the room was scary at first…read moresight and it had a smell. The final Red Flag was the Roaches and a spider in the corner whom apparently wasnt doing his job. WHAT COULD IMPROVE?? Remolded each room with new Furniture and coats of paint. And last but not least keep an exterminator on speed dial.

The building is a motel-like setup. Enter your room directly from the parking lot. The room was…read morefine, nothing fancy but roomy enough for the two of us to move around. The best part of this stay were the beds and the variety of pillows (soft to firm). 5 stars there. Each bed had 4 to choose from. Both beds had very comfortably firm mattresses and to my delight, we also had our pick of pillows. Noticed this before passing out from exhaustion from a long day's driving, and again in the morning. Breakfast, 3.5-4 stars. Cute Texas-shaped waffle maker. Would have liked a hot protein breakfast (no eggs, sausages, etc.) Overall, the bed/pillows make this a B++ facility. If it was a choice between the bed/pillows or the breakfast, the bed/pillow is a higher priority for me. I've stayed at a dozen hotels in the last year and this one wins hands down for bed/pillows. This is also the only one I've bothered reviewing because if it's just average overall, it doesn't make much difference. Price was also good, thus considering the price savings, it offsets the no-hot-protein breakfast.

Holiday Inn Express & Suites Terrell - hotels - Updated May 2026

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