Everything went well from start to finish. Woodstove and Fireplaces I would highly recommend. The…read moreinstallation went great. We are very happy with our pellet stove.

I would avoid this company. I went to their show room and met with one of their people. He did a…read morenice job showing different types of wood stoves and explaining there operation. However from that point on everything went down hill. I told him I would call in a week or so and finalize a deal. A week later I called and told him I would like to order the stove he showed me. He explained prices went up but he would honor original price he quoted and also said he would send someone by to look at chimney. I waited weeks and no one showed up. Called back and spoke with someone else who had no clue about the transaction and suggested I send pictures and basic information along to sales at their email. I did so and again didn't hear back from anyone. I called a week later and was told the guy I spoke with was out on vacation and would be back that Tuesday and he would return my call. Guess what no return call. I called one more time and got yet another person who would not honor the original price and asked all the same questions I've already answered several times before. As much as I would love to buy a Lopi stove it would not be from this group. Stay away from this group

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

There is NO better place to purchase your wood pellet stove. I bought mine from Kirley in 2004…read more This morning I had it serviced, and it looks and works like a brand new stove. Kirley had all my information from 20 years ago, they stand behind what they sell, and their professionalism is outstanding. I'd give them a higher score if I could. Thanks, Kirley!

As a 27 year resident of Mansfield, I've purchased a variety of products from Kirley's. "Back in…read morethe day", stone dust, red brick pavers...masonry stuff. A number of years ago they transformed their dark old office into a nice bright space in order to showcase their pellet stove business. I purchased one of their top of the line stoves about 5 years ago, and run it from October to April. 24 hours a day. On a recent visit, I told them I was having a strange issue with the stove. They told me it was covered under warrantee. The guys came to my house, took the stove to the shop, made the repairs (and a few tweeks) and returned the next day to reinstall. It's back in place, ready to burn! You will not get this service from a big box store.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

Cotti - Johnson pricing is "EXCESSIVE". They appear to take advantage of people who have no…read moreplumbing or HVAC experience or knowledge. Note: They charge in the neighborhood of $115.00 just to provide a quote (with no actual work completed). They refuse to quote pricing on basic jobs (i.e. valve installation etc.) over the phone. Stay away! There are much better and cost effective options available to you. Buyer beware!

I needed my hvac system serviced. I called Cotti-Johnson. An extremely informative and friendly…read moretechnician arrived and addressed what was wrong with the ac and fixed it. My ac is working perfectly now. Jim Cyr is an excellent technician and he was patient while answering my questions. I would call Cotti-Johnson again in the future.

Megan helped me with my purchase of a Blaze King wood stove insert. She was very thorough with all…read moreof the details regarding the stove and answered all of my questions and concerns. John, John and Benjamin took away my existing stove and installed the Blaze King. They were all very polite and professional. They answered all of my questions and explained how to use the stove. I am extremely happy with my new stove and the service that I received from August West.

Ordered 2 fireplaces and 2 grill from them. Installers of the grill were caught on Ring doorbell…read morewatching adult content videos making lewd comments. Given how long it took them to install the grill, hood and cabinet they were getting aggravated about it and were making nasty comments about their job and how they didn't care if they would damage the cabinet and grill. Really nice to hear how good care they take ... One fireplace still needs to be fixed because the air intake doesn't seem to work. This fireplace was installed in a new construction. The store found this particular fireplace after I wanted to order a different one. Fair enough I thought, they are the professionals. Upon installing the bolt that holds the guillotine door during transport was not removed so the door would not come down. Meanwhile the contractor had framed and boarded the surroundings of the fireplace. The 4 side openings for ventilation had to be opened to install the registers and at that time there would be access inside the fireplace to remove the bolt so the door could close and the fireplace could be used. The openings were made in APRIL 2024 and I informed the store that they could come out to remove the bolt. There was an active text conversation with the owner about coming over the next Monday but he never came. We're end of OCTOBER 2024 now and nobody bothered to come over. In April we looked online and managed to do it ourselves. In July there was an email asking if the inside of the fireplace was accessible to remove the bolt. Email from the same person who was told back in April that he could come to do it and answered that he would come the next Monday. Then out of the blue they send the bill for the remainder to be paid despite knowing that they never came to resolve the issue. When we told them on April 8th that we had removed the bolt ourselves we mentioned how the air intake of this fireplace is not working. The controller in the front of the fireplace is supposed to turn and left and right but it is not moving. This issue is still not resolved and nobody from August West has gotten in touch about it. We are now talking to the manufacturer how to solve this. The "ceiling" tiles inside the fireplace have fallen out at this point and this was also brought up end of Sept when we asked AGAIN about the air intake. The lack of customer service is UNACCEPTABLE !!! The customer should not have to do all the research or get in touch with a manufacturer to get their help. The ONE star is even too much for this business.

Heidi is not professional. No customer service skills, does not provide a paid invoice or updated…read moreinvoice after deposit. She was rude to me, my team, and property manager company. She does not take inventory when staging homes. Therefore, causing conflicts when destaging. Her furniture is old and outdated. I do not recommend.

Under contract in 11 days!! My "new" listing was a vacant home that had been with another Realtor…read morefor 8mos. This Grande Dame of the neighborhood was a bit tired, but Heidi's staging absolutely transformed the home. From the first step inside the foyer, her staging made prospective buyers - and even agents who seen the property before - just ooh and ahh. Heidi also took away the "no 1st floor master" objection by staging the huge family room as the 1st floor master bedroom. The style, colors, and texture she added to the home were nothing short of fabulous. Heidi is prompt, professional and worth every penny!

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.