I was in therapy with Katherine for about 6 months. Therapy sessions with her consisted of me talking most of the time, and her barely giving me any feedback. But I was in a bad place and desperately needed to talk to a professional which is not what I found with her at all.
She is so unprofessional that she even ate on two separate occasions while in therapy with me. It is so wrong for a counselor to eat while in session with a patient. As a patient you pay lots of money for a counselor to listen and talk to you. How was she going to counsel me with her mouth full of food? This was only one of the many signs of what a poor counselor she is.
The reason I stopped being her patient is because I had to cancel an appointment with less than 24 hr notice. My appointment was at 9 am the next day and I cancelled the day before around 5pm. When asking her, if she was going to charge me any cancellation fees she said yes because it was less than 24 hrs. I asked her if she could maybe not charge me for this cancellation, she agreed to charge a little less. But then she started to be really rude towards me. My problem with that was that in the past she cancelled two of my appointments with less than 24 hours and as a patient I had to accept this and was totally understanding of her situation. Other counselors have had no problem with me cancelling as long as I do it the day before. She also lacks an appointment reminder system. I always communicated with her in a polite way and that's not what I got in return.
A couple of months after I stopped being her patient I was absolutely surprised when I found out she was still charging my credit card (she likes to keep her client's cards on file). At that point she had overcharged about $187. When I contacted her about this very serious issue she was vague about her reasons, blaming my insurance company. I had to waste a lot of time fixing this problem. She was not helpful at all, when I asked her for a refund, she not only did not refund me the money but charged my credit card again! Overall she charged my card more than $350!!! On top of everything she told me to stop contacting her when she still owed me all that money. At that point I had to go to my bank and dispute her charges. About 10 days after this dispute, she did refund me the money and the overcharges, but this says a lot about how organized she is.
I obviously do not recommend anyone to have counseling with this woman. Besides the nightmare with her overcharging my credit card, I think a mental health professional should be more caring, respectful, patient and sensible about her patients. read more