Though I haven't shopped at this store yet, I can attest that their customer service is excellent! I called to inquire about upholstery cleaning services, something not listed as a service on their site, but was hopeful they would be able to provide recommendations. I spoke with Vickie over the phone and she went above and beyond to help me with my request; she put me in contact with a local drapery designer who was able to give me some great recommendations. One of the services listed on the Coulter website is "courteous and knowledgeable" and they definitely provided that. This store opened in 1984 and is a family-owned business. They'll be my first go-to if I have any upholstery fabric needs. read more