I placed 3 orders over the phone (for Judy) and only 2 were ready when I arrived. I was told the chicken fried steak wouldn't take long. I have 30 minutes for my lunch break; when I order I expect my ENTIRE order to be ready. Finally my food comes out and there's no plastic ware, the lady almost forgot my extra gravy. Your Togo staff seem very unorganized and courteousness is barely par. I am posting this for my coworker (she's not a yelper) because I feel people need to know what they are getting into when they have a limited amount of time for lunch. Last time, I ordered from here they messed up my chicken Caesar Salad..... 2 mistakes too much if you ask me. Also they barely gave me any mac n cheese and it was put together in a sloppy fashion. read more

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OK so service is very friendly and prompt, establishment is clean and motif and decor follow what it's trying to convey. Those are the pros, but I don't buy food on looks. That being said the food was pretty standard fare. The Fridays /Applebee's /cracker barrels have any entry into the long list of generic American and her name is cotton patch cafe. Had the Cajun duo and I regret the choice, over seasoned, salty and overpowering the soft flavors of shrimp and tilapia. Shrimp were pretty small yet they were up selling from 4 to 8 shrimps for 3 more dollar which seemed exorbitant. My wife had a burger and I could tell she wasn't lovin it. It was food it was ok, but the reason this place got 2 stars was because of the service. read more

Ordered delivery through Door Dash. Driver said he had to wait on food because restaurant was really slow. He took a picture to show me that he was there waiting and restaurant was dead. Food was okay, but was not expecting jalapeño in the cream gravy for my chicken fried steak. I wish I had noticed that before I poured it over my meal. The banana cream pie was also a let down and not as described. read more

Cotton Patch Cafe - Banana cream pie. Ummm nope. No bananas, whip cream, or caramel drizzle as stated on menu - Southern Near Me - Wylie, Texas

Q2 2017 service has improved! The quality of their employees has improved and the wait has decreased. I'm not sure if it's the new wearing off or their kitchen staff quality has also improved. Worth a second try if you swore them off after your initial visit. read more

Had an order for delivery that went very well. All items ordered were delivered hot. on time and correctly. Job well done.

Service was beyond terrible, waited over two hours for someone to take my order. I tried to get their attention, but they seemed to ignore me. I finally got someone' attention and asked them to help me get my order placed. When my order finally came, it was wrong. I wanted it to go but came on plates, and had no silverware, no roll or butter so I had to asked for them too. On the plus side the food was good but I could be wrong about that since but the time I finally got my meal I was famished which has a tendency to impact one's palate. There's only one restaurant chain where I experienced equally poor service and that's Olive Garden; I won't be going there again either. read more

Got our order correct for an online pickup, food tasted great, and they were super accommodating when I was charged incorrectly. We will be coming here again! read more

So the reason we kept going back to Cotton Patch is because I can't find a Cobb Salad nearby that I like better. If you know of one, please clue me in!! We order the same thing and rarely is it ever made correctly; maybe 20% of the time they get it right. Tonight's order was exceptionally wrong. We ordered the Cobb Salad with salmon instead of chicken and this time they got that correct. But they put blue cheese and tomatoes on it when I requested them to be left off. And the note requesting no tomato or blue cheese was on the lid of the salad! When my husband said it looks like they scraped off the blue cheese because some was mingled within the lettuce and that they forgot to leave off the tomatoes, the employee explained "they must have missed it" or something to that effect. She just expected him to take it. The only way he could get her to have it remade was to tell her that it might make me sick. Really? Come on Cotton Patch, remake it if you don't get it right. Then my husband had to ask for extra ranch when I ordered extra ranch. The girl labels the ranch into the cups and takes them to the area where the lids are and is holding the cups with her fingers inside the tops of them. Which is probably why she didn't fill them enough because she needed room to carry them back. When another employee was telling her what to get and how many to get, she was obviously confused. Are there just no employees that have critical thinking skills? Salads got home, and I began eating. Sure enough they remade the lettuce portion to remove all of the tomatoes, but they used the same bacon because the blue cheese was mingled in along with a few pieces of corn. I have no idea where those came from! If you don't like blue cheese and you eat it thinking it's a piece of egg, you are in for a BIG surprise and a bad mouthful of food. I think this will be our last time at the Cotton Patch. read more

This review is for the Cotton Patch in Wylie on 544. This is normally one of my favorite restaurants; however, they are out to destroy their own business by continuing to get rid of dishes people love i.e., jalapeno skillet cornbread, and a couple of the food skillets. In addition, l had the absolute worst service ever last night during their "all you can eat cat fish" Friday event. I had a waiter who was more interested in telling everyone he had been brought in to learn the "bar" and talking to everyone about the different drinks that he didn't pay attention to his "dining" guests who wasn't interested in his bar title. He was so inattentive that even when I told him I was ready for another order of the fish; I literally waited over 15 minutes before he came back to my table to inquire if I wanted more fish, which I this point I was so fed up I told him I had been 15 minutes prior but now all I wanted was my check. He knew I was not a happy customer and I believe he was afraid I might talk to management about his lack of service so he came back to my table (faster than he had all night) and said my bill had been taken care of. He should either be in the bar exclusively and not be allowed to wait on customers or vice versa but not both in the same evening because he cannot handle doing both. And the catfish was not all that good -- I've had much better. I will not be going back for a while and when I do, if they no longer have the fried bacon, I will get up and leave. read more

Never have had any issues here in all the years we've gone, until tonight. Ordered for curbside take out as we live further away. The girl bringing out the order DROPPED the bag of food and turned and went back in for 2 secs. I was hoping she was going to check to make sure none of the containers were broken. MAN was i wrong. Instead brought it to the car like she didnt just drop my order. I checked the bag and it was spilled ALL in the bag. Went inside and she must be dumb acting like she had no clue why i was bringing the order back in. Seriously?... worst service ever. they repackaged it. But forgot half the sides. Probably wont be back to this location. Definitely not worth the drive there anymore. Recommend driving to a diff location to anybody wanting to go here . read more

Biggest compliment to the manager Sophie. She had great customer service skills and really put the guests needs first. That store is better with her! She helped out with a Togo order that just wasn't being fulfilled and she did not let the night get ruined. I know know you call in for carry-out in the future. Those third party groups are not worth it. read more

I'm giving one star because the manager sent out a new order that was good. My initial order of a Cobb salad no bleu cheese had a black rotted avocado in it and was covered with bleu cheese. We have yet to receive good take out service from this restaurant. No more. read more

Cotton Patch Cafe - Southern Near Me - Wylie, Texas

I am all for supporting local businesses during these lockdowns, but tonight was a joke. I only ordered two entrees, one of which being chicken fingers, so it's nearly impossible to screw that up. However, the other one was fish and shrimp. My sauce for the fish and shrimp was completely left out of the bag (major flavor of the dish), one of my two sides was left out of the bag, and my other side (a Cesar salad) w as about half full of brown lettuce. All of this can be easily corrected while dining in, but to-go orders need a little more attention. I'll dine there again, but not until I can dine in. read more

It has been a while since I reviewed Cotton Patch. They are doing a great consistent job on our carry Out orders.

When dining in we have never had any issues. When getting to go on the other hand, it's been hit or miss and more miss than anything. Just today we ordered Chicken and dumplings which came in just slightly more than half full. For $6? The bacon for the baked potato had been sitting for a while because the grease was turning white around some of the bigger pieces. Chives weren't even cut through completely. Chicken fried stale was served with no gravy, mashed potatoes were dry as if it where sitting under heat and to top it all off there was two other types of meat other than beef mixed in with my green beans. How delicious. Please make sure to go orders are being checked just as well as dine in orders. Especially if no one will be by the to go check out to help in any way. read more

The shiner fish and chips had zero taste. I had to return it back, not even tartar sauce gave it any taste. The most bland thing I've ever eaten there. It was also very oily, my stomach was aching shortly after eating half of a filet. Fries were limp and oily. My husbands catfish was very good on the other hand. read more

We have been to this location several times since they open .we keep wanting to have a good experience and we don't. Today was no exception. Our last visit will be today. Pot roast came out cold with two pieces and only two pieces of meat.... both cold and hard as a pebble. full bowl of carrots and potatoes all cold. Wife's patty melt burned and cold .. onion rings cold. Walked in at 4 pm CT walked out at 5 pm CT. Food took 40 mins to come to table and was cold. Waitress newbie never came back we returned our food to the kitchen our selves. manager handled the situation poorly. read more

I would give this place a half star but Yelp does not allow it. The wait did not take long but didn't help that it was hot outside and not much seating room inside. But while we were waiting, I did notice that there were several open tables with enough room for everyone that was waiting. Once we were seated, our server was there so quickly that we didn't even have a chance to look at the drink options. We quickly ordered drinks and those were brought out promptly and then we ordered our food. While waiting for food, we saw several other tables getting "complementary" rolls and had to ask for ours. The wait from there was torturous with our server being very inattentive. From the time we sat down to the time we got our food was about 45+ minutes and when we got our food, almost every plate had something incorrect with it. On top of that, the food was over-cooked, too salty and overpriced for what we got. Everyone only ate about half their plate and we were out of there. Will NOT be coming back here. read more

Lately, I find myself attracted to comfort food. More and more I find myself craving beef enchiladas or chicken fried steak. Nothing fancy - just basic food that fills me up. This has led me to visit several Cotton Patch Cafe locations around North Texas. My experience so far tells me that I can expect a high degree of consistency with regard to pretty much everything. They are all decorated the same. The servers always seem helpful, attentive, and happy. The breading falls off the chicken fried steak the same every time. The warm dinner rolls always hit the spot. The sweet tea is always exactly the way I like it. No complaints here - you can expect to see me again soon. read more

We ate here for lunch for the first time and loved it. Husband and I split the chicken friend steak. Yum! We dont eat chicken fried steak very often. It was excellent, not too salty and was huge! The boys loved their chicken strips as well. Great place to eat with the family. Service was also amazing. Our server was super sweet! read more

This location needs the staff to communicate better. I did a curbside service that was ordered at 4:09pm, was supposed to be ready at 4:26pm. I arrived at 4;25, called the pickup number, and told them I was there. they said it would be right out. At 4:45, I called back, and was told, "Oh sorry, be right out". No bigger apology. got home and had to reheat everything. You ever reheat grilled shrimp? When you spend 50 plus dollars on a steak and salmon birthday dinner, you expect better service. Your Wylie Texas location employees should communicate better so I don't have to call back up to remind you that I am still waiting for 20 minute late food which was really ready 20 minutes prior. Second time this has happened at this location. read more

My husband and I went last night, we ordered our food at 7:30 and finally at 8:10 our waiter brought out my husband's food only. We were then informed they ran out of Chicken n Dumplings. I was asked if I wanted to order something else, my reply was no. Why would you wait almost 45 minutes to inform customer they ran out of what you ordered. So I ate off my husbands plate which was cold, we assume because it was waiting on my food. We did talk to the Manager, all we were told is Chicken n Dumplings is popular. I understand it's popular but why wait to inform the customer 40 minutes later, and also you were out of Chicken n Dumplings 2 1/2hrs before you close? We were very disappointed, we never had problems with this location. read more

When this place opened up it wasn't very good. So we decided to boycott this place for the better part of a year. We returned with our family and the service seemed better, however the food was disappointing. Okra came in a bowl that was only 1/2 way filled up so we order a second, which came the same way (about 10 fried okra pieces). The chicken fried steak tasted like it was frozen and rinsed under water then fried with no seasoning. And we all got Monta Zuma's Revenge the next day. Another person in our party ordered the 9oz sirloin, and it was like a piece of rubber with no seasoning. Guess this place takes food from the freezer slaps it in a oven or microwave as serves it. Disgusting!! Yuck yuck and shame on you Cotton Patch. No pride in there product. DO NOT RECOMMEND . read more

I have tried to come back- they sent me free meals- went in for my free meal it was great - have been back several times and it's just getting worse and worse. I understand they have no help. Tables sat dirty the entire time we were there. Give it up Cotton Patch Wylie- you're just terrible. Kids waiting on tables that don't know what they are doing -that's just bad management. No silverware- we were offered plastic to go utensils. I'm done. read more

They have curb side pick up now but it doesn't seem to be very efficient. Waited over 20 minutes for my order. Called and went inside to get my order they have no clue when or where my order is. I don't think business should offer curb side if it cannot be operationally supported. Terrible customer experience. read more

Is the kitchen as dirty as the dining room? We went in around 4:30 on Saturday afternoon and were seated at a table that had been cleared of dishes but not wiped off. There was a spilled container of what looked like ranch dressing and other food on the floor where we were to put our feet. The hostess seemed unhappy about our request that someone wipe off the table and clean up the spill underneath. We looked around and every empty table was piled with dishes, glasses, and leftover food. What can the condition of the kitchen and food prep area be like if the dining area is this nasty? We have eaten there before and though no visit rated a 5 star the quality has gone down each time. If I could give no stars, I would. Management needs to do some managing. Customer service and cleanliness need to be priorities. read more

Had the Catfish Buffet. It was Excellent! Very moist and well seasoned! Ask for Emma!

Food great and lunch Bali's good. I had Turkey club was fantastic. Had garden salad and it was good too. Wait staff very good. .

Dear Leslie, Thank you for checking on us and promptly refilling our drinks and making sure our order arrived on time. Yes, the food was good. But, please be aware people eat at different speeds, and often have conversations during meals. Towards the near end of the meal, while two others were still eating, you cleared out the 3rd persons plates. Then proceeded to come back every few mins asking if we were done. What's your hurry? Hot date? Going to turn into a pumpkin soon? read more

I give them a zero. They use to be very good. Last time we were there we were seated and then waited a very long time before anyone noticed us at all. I finally ordered meatloaf and husband ordered chicken. We again waited and waited then our server comes to the table and tells me they are out of the meatloaf this is right when my husband was served his meal . Then come to find out a couple who came in after us was served before us and he got the meatloaf! Won't be back! read more

The food and atmosphere were great as always! Ella did a fantastic job waiting on our table. Always enjoy coming to this location. Highly recommend! read more

I understand the cost of food has gone up but today I spent $40 on 3 orders of steak fingers and only received 3 steak fingers in each box - so $40 for 9 steak fingers. I ordered from the Garland store a couple of months ago and received a full BOX for each order. (at least 6 steak fingers for each order and the rest of the box was full of fries. I have always had a great experience when dining in at other Cotton Patch Cafes and also picking up from the Garland Tx Location. I ordered online and Garland was not one of my choices to pick from today. If Wiley is my closest shop and this is the type of value for my money - I will NOT be going back to this location. VERY DISAPPOINTED. read more

Loved our trip to Cotton Patch today! Our server, Riley had a great attitude and was super attentive. I got the pecan crusted catfish, which was a little over seasoned but otherwise good. Our host took our temperature before we were seated - love to see their commitment to keeping folks safe! It made us feel very comfortable knowing they were taking the pandemic seriously by putting those kinds of measures in place. read more

We went to this place tonight and had a nice time! Our server Riley took care of us and made sure our drinks stayed full. The food was good, especially the black eyed peas! We will definitely be back! read more

Great food great service good desserts. We Go there twice a week always enjoy yourself. Very reasonable prices.

I've been here many times since it first opened and as time progressed, service regressed. The last two times were online orders through the website and were completely wrong. Today, I had complete meals missing and drinks totaling $40 didn't arrive. For $90, they brought me chicken strip baskets and a pork chop dinner without double checking. When I called in, the manager, Ruby, acted annoyed at me for wanting a refund after being told they could correct my order, but it would take another 20min, which would make my other food cold. Sorry Ruby, I'm not going to feed my family cold food just because it's, "rush hour". I'm DONE with this establishment. read more

Avoid at all costs if you appreciate good service! The manager here has a bunch of young kids that are more concerned with their phones than keeping customers happy(with the exception of my server-a tall skinny kid who did his best taking care of me.) It was not a busy time at all on my last visit-so really no excuse for another patron walking out after being ignored over 15 minutes!.I love the jalapeno gravy,but will get my fix only at the Rockwall location(which is always stellar!) The difference is management and training-Rockwall employees will attend to customers whether it's their table or not-the way it should be! read more

Ate there tonight.Food was bad had to ask for plates,salad dressing and when other persons food came out it was cold and not done. Mine was cold while waiting for dressing. Ordered a drink that came at end of meal. Slow service. Place was not crowded. Man be hind me complained. They charged me for a drink I couldn't drink it was terrible. I complained but they said sorry wouldn't take drink off. I drink that drink all the time. I KNOW WHEN ONE SUCKS. They lost several customers.This is not the first time it's the third time and I won't waste money in there again. read more

Usually I don't leave a bad review at places but I just wanted to point out that i had the worst service i've ever received. Very unenthusiastic and unprofessional. I believe his name was jackson. I don't appreciate feeling like Im a bother because they were too busy on their phone. Please hire better employees. read more

Do not order food to go here. They have now sent the wrong food twice and blamed the drive service. Pretty sure door dash doesn't pack the food. read more