The salespeople were rude to us within moments of walking in. We weren't rushing anyone, we simply…read moreasked if we could speak to someone about renting tuxedos for a July wedding and needed help getting started. A saleswoman told us we had to wait because they were very busy, which I understood, even though there was only one other customer in the entire store. We said that was fine and that we'd just look around in the meantime. She seemed to misinterpret that as us needing immediate help and began showing us where to look. Then a man came over and pointed out the tuxedos, there were only two options. We were then told my fiancé wasn't allowed to try on any of the suit jackets. When I expressed concern that he couldn't try on the tuxedo he was considering wearing on our wedding day, both employees responded with something along the lines of, "Well, it's like this everywhere." I promised my fiancé I wouldn't leave a negative review unless I was still upset about it weeks later. It's been a month, and I'm still baffled by how rude the staff was. We only chose a large chain because we have groomsmen all over the United States and needed something convenient for everyone. Normally, we would have loved to use a local mom-and-pop shop, but it's just not practical to have people from Arizona fly to Staten Island for a suit fitting before our destination wedding. All in all, this experience completely turned me off to Men's Wearhouse. Why anyone would go to a store in person and not be allowed to try on the suit beforehand is beyond me. Policies like that are pushing customers like us toward online platforms, which is exactly what we ended up using. There are plenty of great options out there. It's important to note that this review reflects our experience with the staff only, not the suits or their quality. We weren't given a fair opportunity to evaluate those. What a frustrating way to begin our wedding planning journey.

Terrible customer service wouldn't help my husband because he's law enforcement she also told the…read moreperson working with her not to help us or ring us up. She also was speaking Spanish about us to her co workers. Please hire better respectful people.​​

I visited Ken to have a suit made for my upcoming wedding. Having zero experience with custom…read moreclothing I was putting all my trust Ken to help me decide how I wanted to look. I can't be more pleased with my decision, Ken was patient, professional and made me the kind of suit I never thought I'd be able to own, it's incredible. Again, I don't know anything about fashion, but this guy is super talented and a real SI hidden gem.

I went to Ken for a tuxedo on July 22,2021. I need a tuxedo for several events over the next…read moreseveral months. My nieces wedding was Sept.11 2021. he assured me there would be no problem. I called him in the middle of August to find out the status. He had to call me back and told me that fabric was on back order and just came in. He put a rush on it but I will have the tuxedo for the wedding. I have never heard of any manufacture that will not offer a different material as a replacement??? Lets face it he forgot to order it. He then calls in Sept. informing me the tuxedo will not be ready for the wedding. I told him to just make sure I had the tuxedo for my sons wedding on Dec 11 2021. I had to wear an old tuxedo to my nieces wedding. It was embarrassing. In Oct. I was told the Tuxedo was in. I went for a fitting and could not believe the tuxedo was about 3 sizes to small. He said he didn't know how this happened and took my measurements again. On Nov 18. I once again went for a fitting. The tuxedo was nice but needed some minor adjustments and the satin stripe down the legs were not put on. I went yesterday and the stripe was still not put on the pants. I am 9 days away from my sons wedding. He added the stripe and brought the tuxedo to my house last night. He put the tuxedo in a garment bag that had a horrible stench to it. He had to smell it when he put the Tuxedo in, but he did it anyway. The tuxedo picked up the smell. Luckily my wife had a spray that took the smell out. What kind of person does something like that. A sincere apology would have been nice. Never given. How about here is a bow tie on me. The last thing I need is another bow tie. I not the point, it's the Act. How about I know you been back and forth more that you should have. I have an espresso for you. Again I don't need a cup of coffee. It the gesture. Four and a half months to get my Tuxedo from him. Luigi G

ONLY GO AND DEAL WITH MIKE great honest guy I wouldn't write this review I don't usually do this…read more He set me up with the perfect suit and got me right not looking to make a buck off me

suits are the same as anywhere else. They pull a bait and switch routine. sold me a different…read morejacket than the one I tried on. When i went back to exchange for correct size they made excuses after excuses. Guy acted like he was running a street scam, not a place of business. A Wan-a-be hustler. They couldnt even look me in the face like a man, just cowardly tried to ignor once their game was up.

Great experience buying a suit for my husband (the forest avenue store) considering we are going…read morethrough some terrible times with this pandemic. The store was clean and it looked like a brand new place. The customer service was amazing, (especially working with Carlos), he helped my husband with everything he needed and he didn't feel rushed. Must be under new management, the merchandise was so neatly kept and organized made it so easy to just pick up other items that he needed as well. Definitely recommend you shop here for suits or even everyday wear. It made it for a easier and more pleasant way to shop for my husbands clothes. 2 thumbs up!! Share review

Good guys they are helpful only one thing I called for a suit to be picked up I ask Ed him I'm…read morewaiting on your call to see if the suit is ready . He was like WE DONT CALL PEOPLE YOU GOTTA CALL . Loud and obnoxious.. but when you get them everywhere overall the service was pretty good

They have been in the SI MALL since the beginning . The quality of their clothes are top-notch.I…read morerecently purchased turtlenecks an everybody complemented how nice they looked!

warning... does not accept returns even if item is out of stock and no sizes fit.... will never…read moreshop here again... got ripped off.... the receipt does say no refunds but i did not notice until i needed to return...what company does not return before the holidays...???.. warn everyone...

The line at register was extremely long with only 2 cashiers. When asking for more the manager and…read moreassociates were extremely nasty. They need some management training.

Preety big, nice & clean place . Stuff are sometimes nice, sometimes if you ask their help to find…read moresomething they have an attitude ! Hope it was just a bad day for those co workers ! So the price is reasonable but the quality is not so good. Telco or rainbow sells better quality products! Return is such a headache with this store ! And it's way to far from where I live . Most of the time I just give it away rather then come to return the item & get treated like a crap! Btw anyone who doesn't know where it is , it's inside Staten Island mall .

These guys helped me out when no one else would . Got me a solid pair of Cat workboots so I could…read moreditch the handmade Italian boots from a previous life... I'm sorry to see the store close , wish I could make it back for one last visit to say Thank You for everything you did for me.

Thieves. Glad they are finally running out of town. As a pre-teen in the 70's I often visited…read morethis store with my parents. In particular they had advertised in their window hats that would be embossed with your name. My parents eagerly purchased this item. When we came to pick up this merchandise, it was embossed alright with black magic marker that was done by the punks behind the counter by hand. They refused a refund to my parents for this rip-off. For the next 50 years we never stepped foot in this den of thieves and never failed to mention the caliber of the owner. They made their money for decades but how honestly - who cares. Who needed this dump ever. Adios.

The guys in the store were so helpful! They really understood the inventory and were able to make…read moreeducated suggestions based on need. When boots didn't work they asked follow up questions to understand why and tried their best to find a boot that would be a better fit. We tried several boots before finding one that was perfect. It was a group effort & im thankful to the guys at the store for their assistance! The store has a large variety of composite tie boots and some steel toe.

If you need some fresh gear and you wanna rep and support your borough and small island businesses…read morethis is the spot for you! Always fair with hard to get sneaker releases and the owner is cool as hell and down to earth. People always asking me where did I get that shirt hat sweatpants or sneakers and I tell them this is where it's at!

Traveled all the way from Jersey and the store is closed on a Thursday... update your hours on the…read morewebsite so people don't waste time and money to come to the store