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    Cottage Sweets Bakery

    5.0 (1 review)
    Closed Closed
    Updated 3 months ago

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    3 months ago

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    Dunkin' - Drive thru to the right

    Dunkin'

    (15 reviews)

    I've been stopping here daily for my coffees in which the service for a while wasn't the best…read more Their machines were always broken or down. They're service wasn't the best, but lately it's been great! I went in yesterday asked for a coffee that's not super hot more like kid temp and the middle aged gentleman was like let me see what I can do. Well, he made it happen. I went back this am asked for a totally different drink and he made it kid temp for me again. Perfect to drink without getting burned. (Same gentlemen). I think they are definitely improving. With the right people you can make any business grow. Keep it up!!

    I've been avoiding this Dunkin' in Hampshire for a while now because my order is frequently…read moreincorrect. I used to enjoy coming here, but the quality and service have definitely gone downhill. I decided to stop by today because I didn't have time to go to another location, even though I knew it might be a risk. I ordered two small drinks and an avocado toast. When I got to the window, I was given two medium drinks instead. On top of that, I ordered a berry strawberry refresher but received a strawberry dragonfruit instead. When I pointed out that I ordered two small drinks, I was told they didn't have any small cups. That would have been helpful to know when I placed my order, not after I had already paid. I then asked if I was charged for medium drinks, and they confirmed that I was. This experience was frustrating, and the lack of communication and attention to detail felt both unprofessional and unacceptable. Now i will definitely not be returning to this location, and I sincerely hope they improve their service moving forward.

    Cottage Sweets Bakery - bakeries - Updated May 2026

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