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    Cotati 76

    2.9 (9 reviews)

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    Post car wash 76 photo from inside of my vehicle

    I pulled up in the evening to fill gas and get a car wash. As soon as I turned off the car in the car wash, the front spinner rotated down and completely dropped onto my front window and shattered the glass, felt like a shotgun went off, fortunately it didn't break, but I was shocked. I have had tons of car washes and never had this happen once! I was very fortunate it didn't break in the car wash, that would have been a bloody disaster. But i did remember quickly to get a video and photos while in the 76 car wash! Breanna the attendant was super understanding and wrote up the incident report, had compassion and took photos, she gets all 2 stars. Unfortunately The follow up with manager Ray G and DM Bob Allison have been non-existent. The failed to respond to half a dozen calls the next day and the when I finally reached Ray, he said your incident has been sent to United Pacific and you will hear back from them in 1-2 months! I was like WTF!!!! Then he said the DM will call me back and he never did! I felt like they didn't give a shit about what happened and it was not their problem. Watch out for the 76 car wash, I claim equipment negligence and shitty upper management customer service. I have attached the photos of what their car wash did to my vehicle front windshield, if they come clean, actually respond and reimburse me I will update my revise my review. Otherwise watch out for this car wash! You have been warned.

    Carwash with brushes of cloth leave your car shiny and dirt/bird poop free!

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    3 months ago

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    5 years ago

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    Chevron

    Chevron

    (11 reviews)

    Please excuse the profanity I will be repeating, but in order to relay my shock, I have to use…read moredirect quotes. Would like to start by saying that this Chevron Mini Mart has some excellent Managers and employees! John is definitely a standout! Have always received polite and efficient service when I go in 3 - 4 days a week to play Lotto. Today, walked in and the first thing Twan said to me "you playing 50 Fucking Lotto". Wasn't even a question. When I responded with, you know it's inappropriate to use profanity". He said, "is Frick'in better?" In total surprise, I stepped away and found another young man (who was stocking) and asked him to help me with my Lotto. He did put the slips through and had to have Twan take the cash. I then told the other youngman the reason why I asked him to help me and asked Twan to repeat what he said to me. Had to ask him three times and finally, he said, "Fuck". I told him, as least step up, be a man and admit to what you said." Around that time an Assistant Manager (?) came out and apologized. Horrible service, foul language, no recovery! Depends on where your standards lie . . . this should not be tolerated. Check the video . . . and hopefully you have the audio?

    Haven't used oil stop in years. Mainly because of the constant up sales. Decided to use today…read more Service was very slow. Sat on the rack for 45 minutes before anyone even approached me, mostly because I got out of my vehicle and complained about the wait. Ended with sticker reminder being broke

    Shell - Posted price.

    Shell

    (16 reviews)

    OK location near Graton Casino and Resort. They do offer diesel fuel so that is a plus. The price…read morefor diesel was on the higher side, at the time, $5.59/gallon. The Fuel Rewards program saved me about 62 cents total. Better than nothing. All the paper towel dispensers were empty. I didn't make it into the Mini Mart so I can't comment on the experience there. They do have a carwash with a subscription plan if you're a local.

    Went to buy lotto tickets using my Wells Fargo ATM. card and it rejected my card. It never gave me…read morean option to press debit card. The lady whose primary language is Spanish said I needed to use a debit card. She said, YOU NEED to pay for these tickets. This lady has ZERO customer service skills. If English was her primary language she actually would understand that you don't talk to a customer this way. I asked her if she understood that ATM means it's a debit card, and she said yes. Then proceeded to say I was using a credit card I use the same ATM card to buy lotto tickets at Chevron and Shell locations in SF with no issue. I asked to speak with the manager and she said, He's going to tell you the same thing. The manager came. We tried again, and my card was rejected. He then said my card was a credit card (see photo) which it's not. Guess he doesn't even know the difference between a credit card vs debit card. I asked if he could ring it up on another register, and he just cancelled my tickets and said my card won't work here. He even said Shell and Chevron are different. At least he had the skills to apologize I couldn't buy tickets!! After, I went to Chevron and had ZERO problems with my ATM card to buy lotto tickets. I've dealt with this front counter person before and she is rude AF.

    Shell-East Cotati Carwash - Entrance to the car wash Shell on East Cotati

    Shell-East Cotati Carwash

    (32 reviews)

    (1 star) Absolute scam car wash and the rudest, most…read moreincompetent management I've ever dealt with at any gas station. They should get zero stars! Paid for the top-tier wash (triple foam, graphene, tire shine, the whole thing) and got literally NOTHING but a basic rinse. No foam, no graphene, no extras at all. Went inside, first employee just shrugs like this is normal (because it obviously is). Then the manager (young Hispanic woman) comes out already locked and loaded with her autopilot BS she's clearly said 500 times before: "I have to check the cameras, write your number down and I'll call you." Hands me a pen that barely works and a scrap of receipt paper. Had to press down like I'm carving into stone just to write my number because even the damn pen was broken. Shocker--no call ever came. This is NOT rocket science. Her ONE job is to make sure her employees actually fill the soap tanks, stock the chemicals, keep the machines working, and run the place properly. Instead they're all trained to be cheap, cut every corner, save a few bucks on supplies while still charging full price for premium, and then hit you with the same fake "I'll call you" routine when you get scammed. Systemic laziness and stupidity that starts at the top with her. She deals with these exact complaints every single day yet does nothing to fix the root problem because that would require actual work. Tried the air machine after--completely dead. "That's not our machine, we don't control it." Real cute. California law says you HAVE to provide free working air to paying customers. It's on YOUR property. If your vendor isn't fixing it, get a new vendor. It's not that hard. I've been to dozens of other Shell car washes in California and never once had an issue. This specific location is intentionally ripping people off, refusing refunds, and hiding behind the fake "I'll check the cameras and call you" routine because they've been getting away with it forever. Stay far away. Go literally anywhere else. These people do not deserve your money that is clearly not being reinvested into the services they are required and expected to provide. I'm an attorney and I was visiting the area because I have family nearby and it's apparently known about town that this location is incompetent. (Already reported to Shell corporate and filing complaints with California Attorney General and Weights & Measures for the repeated fraud and broken air machine. Enough is enough.) All you have to do is the right thing. Spent $87 for gas and NO CAR WASH just a weak water rinse. This manager who just chit chats on the phone outside should take a trip to San Francisco and visit the Shell on 19th Ave and Lincoln to see what a REAL functional car wash is all about ! Provide the actual service that people paid for - Simple right?

    Gas person not there but sleeping in car what a way to run a gas place ill never come here againread more

    Cotati 76 - servicestations - Updated May 2026

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