I am a researcher with an award from the White House and I researched tires until I got tired! So I simply went into Costco Shoreline and write down the tires they had for 2 of our nonprofits vehicles. I verified with the salesman that Costco won't let them buy tires that are over 2 years old, and this is where discount tire stores deliver an old tire that looks new. There is a code on it that you can tell when it was made. The tires I bought were less than a year old. When tires get old they loose their plasticizers that keep the tire pliable. If they were made of real latex rubber there would be zero need for plasticizers. So I paid for one set on the spot and they put them on that day. Excellent workmanship and nice guys. Not an overworked profit store like tire stores. Clean tidy guys with a tidy shop. Our handicapped van has a blown head gasket and throws oil all over, and they did a beautiful job cleaning off all the oil. Plus the tires they offered I checked against the Government website to see how they rated in wear and traction. They were rated very well and I was impressed. If I wanted to buy $500 each tires, yes a wear rating of 980 would have been great, however I received a rating of 580 for $500 rather than paying over $2,000. Now they will pump up your tire anytime for free with nitrogen, and rotate your tires for free. Tire store has its own parking section, so why are folks so crabby? Plus they go to discount tire stores and get a less expensive tire, usually they just get an old tire that is low in the model range. For instance the Wranger model has about 10 different types and they vary widely in wear and traction and cost. So you think you got a better deal at discount tire on Wrangers, think again. You got a cheap old tire at a lower price. Costco won on all counts with 2 sets of tires and that is why we joined in the first place. read more

I love Costco, I just think that the people that work there are extremely rude. They need a lesson on customer service.

I typically do not write reviews unless I feel there is a need for one. Today I went to Costco to buy dinner for my husband and I. I was only purchasing one item. As I was checking out, I noticed there wasn't a divider to separate my item from the other items behind me. I leaned over and grabbed one of the four dividers from the cashier beside me. I didn't think this would be a problem until the other cashier named TERRY decided to yell at me and tell me that he needed it. I explained to him that the other cashier didn't have any and I didn't want the persons items behind me to be confused with mine. The employee replied that he he didn't care and it was his. I couldn't believe he yelled at me in front of everyone over something so small. Thankfully the guy in front of me decided to take up for me! I feel that Terry needs to learn some professionalism! read more

Who doesn't love this place! You gotta go often to take advantage of every bargain you can find. Love the free samples and great service.

In case you ordered a Christmas tree from Costco.com, was billed for it, Costco site states tree was shipped and have not received it on time, don't expect to get one. Costco says they are unable to fulfill their orders, even if you ordered it in November. They are refunding your money. Meanwhile, I'm left without a tree and do not have a vehicle to transport one home. Very disappointed I had to initiate the call to Costco to learn this I formation and had to wait until the next day to receive a call back telling me no tree will be coming. I had rearranged my schedule to take delivery on the day promised by Costco. This is not the kind of service I expected form Costco. Shame on Costco. read more

i watched as i was waiting in line to return something a costco executive walk in past a long line of people re upping their membership and this jerk actually said as his right hand patted his back pocket wallet "oh thank you people for your $$$ " every 55$ or higher goes right in their pockets and their kiosk are a rip-off you get no one that backs anything up and costco takes 30% right off the top of any lady selling sweaters to very expensive quartz counters that i unfortunately bought and am stuck with the terrible job they did. i paid $3,000 more to have"costco"- "flo-form" is terrible when i could have had the same counter thru home depot and had it done right and saved $3,000. i am reporting them to the bbb. read more

I love costco.They have amazing prices and the free samples are great.My only complaint are the long lines.

Costco is my favorite place to shop. And who doesn't enjoy the food samples. But instead of samples being in individual containers or on napkins, they are placed in rowson a wax paper sheet for customers to lift the samples off of. The paper is refilled as samples are taken, with everyone touching the sheet as they take the samples. What a way to transfer bacteria from one person to another. So I pass right by all those tempting samples. read more

I ordered a pair of glasses and in less then 7 days they called me in, adjusted them and they let me go home with those glasses. The next day I went out of town for the next 2 1/2 weeks and while driving on the freeway my right lens fell out of the frame. We stopped by the nearest Costco and the optical dept. checked the glasses. They tried to tighten the screw but it was still loose. The optician found out that the lens was too small; it did not fit with the frame. I was asked to leave the glasses for 7 days, but of course I said, " NO" as I was in another city. The optician tried her best to temporarily fix the glasses at least so I could use them. Upon my return home, on 6/23/15 I went back to Aurora Village Costco in Shoreline WA, where I bought the original glasses. I told them the problem, and asked them if it was possible to get a loaner pair of glasses as I was getting headaches without my glasses. The optician immediately responded, "NO! You have to buy another pair." I was not financially able to buy an extra pair of glasses. In addition, this was not my mistake but Costco's error.... it made me feel like Costco did not care about me, the customer, having a headache or not. The optician stated that since it was a re-do job, they could make it faster......maybe 4-7 days. Five days after I placed the order, I called Costco Optical and they basically told me, " DON'T CALL US, WE WILL CALL YOU WHEN THE GLASSES HAVE ARRIVED". So I waited patiently until the 10th day and still nobody called me. Now I was getting impatient....so I called the manager of the Shoreline Costco Optical department and told him my story. He said, "Wait....wait ...let me check if your glasses are here or not....don't hang up...I will be right back with you." Several minutes later he came back on the phone and said, "Oh yes your glasses are here and just come straight here and ask for me (Bill-the manager). Do not take a number, as I will help you right away." I hurried to Shoreline Costco on July 3....so busy everywhere...hard to find a parking space... but finally I got there and asked the optical department for Bill the manager as he had asked me to come in right then and that he would help me immediately. Nobody knew where Bill was. Thus I decided to take a number anyway as perhaps this was faster than waiting for Bill.......Number 32 was on the display and my number was 34 so I thought, "Not bad." When my number was called and I told the optician that I wanted to pick up my glasses, she looked and looked......loooked.......loooooked ......looked, but could not find them. I told them that maybe Bill had them, so the lady tried to find Bill in his office and tried to page him....to page him again.....but no answer. Finally somehow she found my glasses in Bill's special place with a note stating that only Bill could give these glasses to the customer. So nobody could help me except Bill and he had disappeared from the optical department. At one point the lady found him in a different office but he had a special meeting.......so I had to wait for him...waited....waited 10 minutes....15 minutes.... and finally after 20 minutes he showed up with a very unhappy face ......because he had a conversation with one of his employees....possibly a problem. He did not greet me or apologize to me for waiting. He just said, "Samuel?" and started adjusting the glasses. Bill did not say much; it seemed like he had a lot of things on his mind. After finishing all the adjustments, he gave the glasses to me without saying a word. He did not say anything like, "Have a nice day" or "Thanks for coming in". NOTHING! It seemed really odd to me that a customer service person did not say these things anymore. Therefore I decided to say something to him about the problem. He immediately got very defensive and stated that no one in his department would tell a customer that glasses would be ready in 3-4 days. Everybody knew it took 7-10 days. I agreed and stated again that the optician that originally helped me said possibly 4-7 days because this was a re-do job. The Costco in California told me that the glasses would be finished in 7 days???????????? NOT 10 days????????? Finally I think this department needs some changes, especially professional customer service representatives who care about each customer's needs. Not making the customer suffer with a headache due to a faulty product and then having the customer jump through so many loops just to get the job redone. read more

Costco is great, as long as you don't go during the weekend because it is a zoo then. It is open relatively late on week days though and not crowded. Makes shopping for food and other household items in bulk a breeze and allows me one major grocery shopping trip every two weeks instead of going grocery shopping every few days. Gas is a solid 10% cheaper than anywhere else, and that alone pays for my membership probably. They now also have Diesel! read more

For all those who dread organic pricing, this is the place to shop. I never cared about eating organic because you have no evidence that it actually is even though it has USDA label on it. I just go in and buy anything until I realized the difference through the taste. At least 50 percent of their fruits are organic and cheaper than you pay at your local grocery store. In addition, unlike non-organic, organic produce like Broccoli stays crunchy for many days in your fridge. Organic Sweet Potatoes is a lot tastier and sweeter than non-organic. In short, I'm hooked and stick to organic only at Costco and whenever they're available. Cheaper to buy wholesale in Costco than buy retail at Wholefoods. The wholesale quantity still works for a single person like me but you need a $55 dollar yearly membership which is well worth it if you cook more often than rely on restaurants for your daily meals. And by the way, your membership gets you a cheaper gasoline (Top Tier and at least 30 cents cheaper per gallon). In addition, you get 4% cash back on gasoline if you have the Costco Visa Credit Card) read more

I am writing this email with great disgust as well as heart-felt emotion for your company! I have been a loyal member to your store for over 20+ years . I have had my business posted as Business-of-the-Month, and have always (usual) had a good experience with Costco except for this past month!!! Like many other professionals, I have temporarily fallen on difficult times to the point were I have enlisted on some reliability to government food aide, or EBT. I have had MORE THAN ONCE this month, two of your customer service cashiers resound "EBT" while in line at checkout! Let us not even concentrate on the uneducated ignorance for the two, let's concentrated more on professionalism! Costco has brilliantly established customers with median incomes well above 40k a year. With this, you like many other business, have an obligation to parallel your business model with that, like the reputation, acquired. Therefore, I expect to leave your store with the same amount of DIGNITY that was internal before entering your store; not be embarrassed or ostracized due to the incompetence of your training regime! Like you, Whole Foods, PCC, and other high-end groceries have agreed to EBT transactions. So why should I, a MBA graduate, be made to feel like I am the cause that factored a recessed economy!? I would expect this type of bass-awards antics from the $1 store, Walmart, or even Safeway, but from YOU!!!! REALLY! You must understand, I admire Costco for so many reasons, so imagine having someone you love come home and tell you they no longer see you as important because you cannot provide the same level of prestige to which they have become accustomed - in other words, your insignificant! For the amount of compensation you pay your staff, can you not PLEASE TRAIN YOUR EMPLOYERS TO be more PROFESSIONAL? In your defense, you cannot train common sense or lack thereof.....that is why you should pay close attention to feedback like mine, even as unfortunate as it! * read more