I want to recognize Maria at Costco in Smithtown for providing truly outstanding customer service. She went above and beyond to help me locate several items, including garbage bags and Yoshida Marinade Sauce. Maria was friendly, knowledgeable, and took the time to ensure I found exactly what I needed. In a world where great customer service can be hard to find, Maria stood out with her professionalism, patience, and positive attitude. She made my shopping experience easy and enjoyable, and Costco is fortunate to have employees like her. Thank you, Maria, for your exceptional service! read more

Love this place!! They always have variety of items. The staff is very helpful. The store is very organized and always clean but my favorite part is the food court. Can't go wrong with the hotdog and soda for just $1.50 (can't top that) or pretty much anything on the menu. I don't know where else you can get a pie for $10 these days!!! My new favorite is the strawberry shortcake sundae. It's full of flavor and it's so good. I get it every time I'm there. read more

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It's your basic Costco, not one of the largest locations, but they offer more than enough of the same items many others offer. It's situated across from the Smith Haven mall and just a few minutes drive from family's house. Picked up some things for an easy dinner while in town visiting them over the holiday. Still gotta love the $1.50 hot dog & soda deal, and $1.99 huge slice of pizza! read more

Went to get a cookie and a cold brew drink. Waited 10 min supposedly got my order walked out as lady that works there chases me down for it to not be my order and says I needed a ticket. Mind you I ordered face to face with cash and this is my first time so I don't know, she never gave me a receipt nor ticker nor even mentioned a ticket. She also had a very rude attitude. Never even got my food nor drink so I left read more

I said that i was a Costco fan but fandom has fades quickly when dealing with the vision department at this location. The Manager of this department was argumentative, defensive and a world class know-it-all. [basically , a jerk]. He won the argument and I will still be a Costco customer but a frenemy not a fan. read more

Purchased a Sony TV back in August. Was informed by store management that the warranty would be applicable overseas where the product was being shipped if needed (shipped to Japan). I Alas the TV keeps shutting down fir no reason. Called Costco and after 4 hours of being transferred back and forth from customer service and tech assistance ( tried several trouble shooting tips) I was then informed the warranty dies not cover the TV since it was shipped out of the country. Contacted corporate and was instructed to ship the TV back to the Lake Grove store for servicing under the warranty at my expense. Was told there were no Costco store in Japan (there are dozens) and could not return to a Japanese based Costco for service which should have been covered under the warranty. Furthermore to add insult to injury they would not send a Sony tech (Sony HQ is in Japan) to my apartment to service the TV. Store management is not trained in company procedures and is misleading their customers regarding both products and warranty requirements. Furthermore corporate management does NOT give a damn about customer service but only in extorting money from its members. I will be canceling my membership and joining BJ 's and Sam's where the customer service is both first and foremost not to mention a lot cheaper. Additionally I have reported Costco to the BBB, channel 12 and 7 and the local chamber of commerce fir misleading business practices, read more

Does Costco even need a review? Great prices and good food. Hotdog is cheap and delicious. Best of all it's $1.50 for a hotdog and a soda, name a better deal! Ice Cream is also cheap and delicious. They give you a lot of ice cream! read more

Costco - Hot Dog Vanilla Ice Cream Cup - Wholesale Stores Near Me - Nesconset, New York

I have been a Costco member for over 30 years. There's not much that excites me about Costco anymore. There women's clothes have gone down hill and are made cheaply. The food selection doesn't interest me as much because I've had almost everything. They sell seasonal stuff so far ahead of time that I'd rather wait and buy it from a local retailer closer to the holiday. They have way too many vitamin supplements and vitamin drinks they're always pushing. Do some market research and see what your customers want. Especially those of us who have been with you 30+ years. read more

I had a very bad experience last evening at the lake grove location. I am still traumatized now. I went to self check out and the receipt print machine went out of paper. The guy who worked there responded and installed a new roll of paper and handed me this 2 pieced receipt which I suppose would work for the checking point at the door. So I went to the door and the receipt checking guy asked me to wait. I waited. The guy started to do the receipts behind me and there was a very long line behind me. I told him I have a kid to pick up at 4:30. it was around 4:17 as the receipt shows and the pick up was 10 min driving away. No one came to solve this which was clearly caused by themself and kept me waiting after I told him again and again I needed to hurry up. I ran to the self check out spot and asked the guy who gave me the broken receipt. This guy knew exactly what happened to the receipt and yet he refused to help me. I ran back to the receipt checking guy and he was still checking other people's receipts and no one was helping this anxious mother who had a kid standing in the cold winter waiting to be picked up. You know how cold yesterday was!!!!!! I started to yell and the receipt checking guy finally let me know. I don't remember how I got to the parking lot and how I drove to my kid. I don't even remember if I had loaded all my stuff in my car. Also, aside from the kid standing in the cold, I have a cancer patient and my other kid running a fever waiting at home for dinner. It is my nightmare. I hope this will not happen to anyone else. read more

Costco - Broken receipt they give me - Wholesale Stores Near Me - Nesconset, New York

I have a lot of nostalgia about this Costco. It has a good space, nice check out, quality selections and samples all the time. Definitely better than some other Costco's I've been to. The food isn't bad either. I love the ice cream and the hot dog deal read more

My mom pays for a membership at Costco. She needed me to run there and pick up some BBQ supplies with her card. I had nearly $250 worth of steak and salmon ready to purchase. The overzealous girl at the checkout comes to confirm my membership and notifies me that I am NOT authorized to shop here. I explained that my mother has been a member for nearly 20 years. This is a one time thing. I'm simply doing her a favor and picking this up for her and paying for it the same as if she was here buying it with her membership and card. She is now holding my card close to her neck and condescendingly explaining how we won't be able to purchase anything. At this point have to reach over and PRY my card out of her hand, I am done with this drone. I go to the customer service desk, another equally unintelligent and rude girl is working there. She ignores me for about 45 seconds while she put tags some items on the desk. After almost a minute, she finally looks up and in a monotone voice says "what do you need?" I stay polite and explain my situation, that my "mother's been a member for 20 years. I'm just doing her a favor picking up this food. I have a cart full of meat. Can I just purchase it please?" And just as smugly as the girl before her, she says "no". I explained that we had been pushing the cart around for almost 20 minutes with the meat and fish out of the refrigerator. It's probably against health codes to put the food back on the shelf anyway- can you just let me buy it please? She says they will just put it back in the fridge even if it violates health code. Yeah she literally said that. Long story short, the staff are excruciatingly rude and unprofessional and admit to putting possibly spoiled meat back on the shelf. Anyway, membership canceled. Thank you overzealous employees working on June 7, 2024, in particular, the droopy face girl who harasses customers for their membership ID, and the other droopy faced girl who works behind the customer service desk. read more

Pros: - mango smoothie is available at this Costco!! $2.99 The mango smoothie is not available at the Garden City Costco and in Queens currently - return checkout is really fast - clean inside - some of the items are different than items in the New York City Costco - cheaper by a couple of dollars here for some items Cons: - smoothie tastes sour and it tastes like a lot of oranges and old mango because it's dark in color. Overall, I would come back it's a great Costco to shop! read more

Costco - Mango Smoothie - Wholesale Stores Near Me - Nesconset, New York

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Was verbally assaulted, harassed and threatened by a crazy man in the parking lot after shopping. Had been a member for 4 years. Tried to call the store to say what happened but nobody answered. Called corporate and was left a message by the store. Called and was talked down to by the manager like he was my dad. Clearly didn't care that customers aren't safe in the store's premises and wouldn't apologize. Cancelling my membership and never shopping at any Costco again. Unprofessional. Bye! read more

Sandra at the vision center was extremely rude, hostile and aggressive towards my mother and I. She snapped and yelled at me when I told her that I can get Warby Parker frames for almost half the price of the Nike frames she was trying to sell me. She aggressively up sold us and the final price came to about $365 for prescription eyeglasses and sunglasses. Also, I was able to use my insurance for the Warby Parker lenses saving me $60. Sandra didn't even ask about insurance. At the end of her failed sale Sandra raised her voice and shouted at my mother and I - "GO ACROSS THE STREET TO WARBY PARKER AND SEE WHAT HAPPENS". I saved $200 going through Warby Parker. I felt threatened by Sandra and the rest of our day was ruined. Avoid this Costco Vision Center at all costs. Sandra will try to rip you off and when you don't buy from her she'll get upset and shout aggressively. Sandra is not a competent sales person, she needs to find another line of work. read more

I think their cashier really needs to learn elementary school math. We went shopping in Costco happily one afternoon, and the bill showed $155 when we paid. The four of us definitely counted and gave the cashier 160 dollars (two five dollars, five ten dollars and five twenty dollars). The cashier insisted that we only gave $155, and even more stupid, she kept saying that we gave two $5 bills. So how on earth did she figure out that we gave $155? Five dollars is not a big sum, but the cashier's irrationality and indifference made us feel wronged. She always stubbornly believed that it was the fault of the four of us. I won't come again. read more

Costco always has great deals (with monthly promos as well.) They stock a large selection of produce, frozen goods, raw meats and fishes, beverages (including beer,) household items/cleaning supplies, bakery goods, seasonal holiday finds and pharmacy items. This location can get pretty busy at times but they have plenty of welcoming staff to keep the lines moving. My must-have, favorite item to purchase is the Kirkland protein bars! Cannot live without. They come in cookies and cream, peanut butter, brownie, and chocolate chip cookie dough flavors. read more

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A young lady , Nikki , in the clothing department went above & beyond to help me find a pair of shoes in my size . Nikki is a true asset to your organization. Thank you Nikki.A very satisfied customer read more

There is a golden rule to never go grocery shopping when you are hungry, however it does not apply to Costco. If you come early on a weekday/weekend there are always a great selection of free samples near the intersections of the food aisle. Want to take a girl on a date but can't decide where to go? Costco is the place for you. There are amazing selections and the staff really don't mind you trying the samples more than once. Other than that Costco is costco and is generally the same everywhere. I would say this location is on the smaller side as the one in commack is huge. The Parking lot is generally not too full so it should not be an issue. read more

This is the second time an older couples costco card was not scrutinized and I as a young person was interrogated. Yes that is me on my card I would rather have to take out my ID to back it up than have an employee squint at me car and ask if it's really mine. I don't mind being asked if EVERYONE is getting asked. Why do I pay for a membership to be disrespected every time I enter self checkout? read more

CostCo is a staple in my shopping. The folks here are (usually) over the top with customer service. Anytime I've asked to check stock, purchased something large or needed navigational guidance the help has been incredible. Don't be upset the parking situation is as dire as it is. You're at CostCo so walking an extra 200 ft shouldn't be a hardship. (If it is, I recommend Aldi's across the street.) You should buy your glasses here. ($25 discount when you buy two pairs.) Today, however, was weird. After stopping to pick up my eyeglasses I meandered about on a knee scooter. I had brought an extra bag to cart my stuff around the store as I shopped. Like the old lady that I am, I artfully placed my items on the belt during checkout. Folks, CostCo has a full on freak out if you shop without a cart. They had no idea what to with me. After explaining the cart they grabbed was for another shopper I turned to pay. I had placed my $5 roasted chicken in the basket on my cart. A box of cookies and sandwich rolls were placed in my bag. That's it. The following items were handed to me. You know, to balance with. - Leggings - Pancho - Sweater - Pajama Set - Bag of avocados Right. I looked at the cashier. I looked at the bagger. I looked at the enormous pile in my hands. Bewildered I steered my knee scooter using my forearms, desperately hoping my items would stay put. No offer to help. Not even feigned interest to see if I'd be ok. Thankfully I made it to a table in the dining area. Moral of the story? Don't send an elderly parent or a disabled person to a CostCo solo. They'll be on their own. (At least at this one.) read more

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Typical Costco. I like this one. It's convenient because its close to my house. It's pretty clean and I'm out usually within 45 minutes. Yes folks... I'm that crazy Costco shopper that goes in.. gets what she needs.. and LEAVES! This place is a disaster area come the weekend and Holidays so I try to avoid it as much as possible. Not as bad as Westbury but pretty darn bad. There are 2 reasons why I have deducted the 5th Star from Costco. 1. You have no express lane forcing myself and others to stand in line with people that have 20 items in their cart while we hold our item or two. I mean you can limit the express lane to 5 items or less. 2. Get on the level of BJ's and accept manufacturer coupons. I'm no cheap skate but I love coupons. I get excited when I save $30 bucks in BJs on bulk items such as toilet paper. So Costco if you do choose to make an express lane and accept my manufacturer coupons I'll love you even more. read more

I have been to a few Costcos in the past & this one is smaller than most of those other ones. However, being a BJ's member I noticed significant differences between my experience here & experiences there. First off, this store has NO express lines. There was a guy behind us who had 1 item! We had 3! Why should we have to stand in line with all the people singlehandedly feeding all of the African continent & a couple countries in Asia when we have so few items? BJ's manages to have an express line & it works wonders. I'm sure it makes people feel less irate about going there as well (since we all know the worst thing about going to a warehouse club is the long & painfully slow lines). Second, this store has no self-check. Same reasons as above. BJs does it & I'm sure it makes the shopping experience better for customers. It does for us, at least. Third, no video games/DVD selection. Try a different Costco or a BJs if you're looking for a discount on a new Wii or PS3 game. Finally, can we not stock some points for game systems & have our gift card selections in a central location? BJ's manages to sell Wii points & does have such a location where you can find ALL gift cards of varying interests (food, movie theaters, etc.). There's no guessing games about whether BJ's has a particular card. My husband had to play just such a guessing game today & encountered someone who seemed very annoyed that someone had the gall to need customer service. I have no sympathy for that attitude. I didn't get much time to look over the selection but it seemed like that of your average warehouse club of that size. They did also have free samples, which made the experience a little better (the hot chocolate was good). If all the Costco locations don't have self-check or express lines, I can't say I miss being a member all that much. read more

Everytime we go to this Costco it is so pack! We love the hotdog and get one every time we go. We love to walk around and try the free samples. If you are looking for dinners I highly recommend the stuff peppers and meatloaf with mash. They are so easy to heat up and they taste so good! read more

Ranked against other Costco stores, this one was a bit disappointing: old, no gas station, and worst of all NO WINE sales in store - that is just jaw-dropping godawful. If I was Costco I would say to the host town (that disallows wine sales) "hey town: buh bye", and just watch how fast they'd fall all over themselves to keep this crown jewel of shopping right where it is! read more

The food at Costco is like a best kept secret. Need a date night idea? Go food shopping and enjoy some cheap eats afterwards. Try out some food samples while shopping as appetizers, and invest in either a hot dog or pizza slice as an entree. Don't forget dessert, either a frozen yogurt or very berry sundae to top off the night. You won't regret it. read more

Costco - Costco eats - Wholesale Stores Near Me - Nesconset, New York

Prejudice and discrimination against using my son's EBT lunch money. I always shop at Nesconset Costco when I have to make a large grocery run. I went to Costco today, 11/21/2021 at 1742 at store #206. I could have gone to the one near my home in Commack, but I like the variety at Nesconset Costco and decided to go there. Four employees humiliated my family and I. Two employees laughed because I told them that I would be using the kids' EBT cards ahead of time. Suddenly, four employees, two of whom were from management, gathered around the register to watch. One employee commented to the other, saying, "they don't appear to be financially stable, and they look like they couldn't afford the amount of grocery picked up." On hearing that, my sister, mother, son, and niece felt humiliated. Then they laughed when my EBT pin did not work, which locked my card after three unsuccessful attempts. I told the cashier to suspend the transaction and come back to purchase after figuring out why at the register did not accept the PIN. I was not aware that the floor manager had canceled the entire $1328.29 transaction. After making a call to the side, I decided to use my money to pay for the transaction. My son received $870 for his school lunch as part of America's initiative to make sure no child goes hungry, which was a one-time payment. To support your business, I went to Costco. The way your employees made me feel like a thief and made me feel as if I had no money because I wanted to use an EBT card was completely discriminatory and racist. The cashier began to close the register even after I told her I would be back to pay, and the floor manager told my family and I to join a new line. We approached the cashier at the register as she closed it, and she acted as if she hadn't heard us. The way they treated us was all the more humiliating as a minority in a predominantly white store. The income I earn puts me in a position to buy whatever I want wherever I want. Due to today's prejudice and judgments due to my perceived lack of wealth, I plan to take my business to BJ's, where they will be more than happy to take my money and my son's lunch money. Can you imagine being ridiculed and maltreated when using an EBT card? I expected more from you, Costco, but today's experience told me you don't value me as a customer because I didn't look like money and used an EBT card. I didn't give them any stars as they were delivered terrible customer service, from cashiers to floor managers. None were helpful even after using my money to pay for the transaction, and I can see from their actions that this isn't their first time handling EBT transactions in such a manner. Before today, I wasn't aware that money, in EBT form, was something to be ashamed of. It never occurred to me that I needed to look rich to shop at Costco. This is unacceptable behavior and must be corrected. read more

I have been using the pharmacy here for over a without a Costco card. They have always given me the what I thought was the normal pricing, but today they told me the price was almost double because without a card they couldnt give that price (even though they texted mebwith the prices already). One of the 4 prescriptions I was retreiving is always about half price through Good Rx. so I asked them to check. You would think I broke their arms or something. After 30 min of standing there, they inform me that everything is now MORE EXPENSIVE because insurance wouldnt cover the meds and Good Rx was more expensive than theirnprice now. When I questioned why the price I had always paid (and they texted me about) was lower they got anpharmacist who proceeded to act like a jerk and tell me I needed to have a Costco card to get that price (mind you, I havent had a Costco card for the 18 months I have been using them. Rather than take a minutebto explain it to me, the pharmacist just acted like a jerk telling me that was the price. I felt that he penalized me for asking him to check the Good Rx pricing. This store has always had surley people at the pharmacy, but this guy took the cake. Why arebyou not explaining to customers that there may be a new policy or SOMETHING rather than acting as if you are penalizing them for asking questions. Such an unprofessional crew at this pharmacy. They need to up their game and be less rude to the customers they serve. read more

Can't beat the quality selection of goods and healthy produce that is always fresh. Seafood and meats are outstanding, better than small shops both in price and quality. Kirkland brand is an additional bonus when cost matters. Costco stands by its products with an 100 percent money back guarantee, that is matched by no one!!! read more

Who doesn't love Costco??? From the premade food to the awesome prices on things like Nutella and time foil this place never disappoints. I love the executive membership where I get my rebate check annually. It pays for itself and then some. read more

Now this is a true gem....not nearly the mad house of Westbury. Lets be honest....ya gotta love that return policy!!! I always make Costco my first stop for buying just about anything. KIRKLAND SIGNATURE FOR LIFE!! read more

Costco - Wholesale Stores Near Me - Nesconset, New York

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Since BJ's came around I haven't visited a Costco. I saw a Groupon from $60 for Costco Gold membership with a few extra surprises. I went online to look up a regular gold membership and the price was $60 what really sold me was the $20 gift card they offered from Groupon. I arrived at this Costco about 9:15 on a Saturday and people was lined up at the gate waiting for this place to open. I thought to myself wow so early. I finally got in and waited on line for customer service so I can redeem my Groupon. The customer service line was long as well. Finally I was next and so excited to be part of the Costco family. I got my membership and took my picture and grabbed a coupon book. I was ready to shop. The store was pretty organized for the most part. Produce section was very fresh and a lot of staff walking the floors to assist you. I wait online and now it's time to pay and they tell me they only take VISA. Wait, did I miss the memo. I should have been told that while I was at the membership counter. No AmEx or Discover. This Saturday I didn't leave the house with a VISA card. Only my AmEx and Discover Card. So I had to leave everything behind. What a waste of a day. They told me I still can get my items if I applied for a Visa card through them. NO I just want the items in my cart I wasted a few hours of life shopping for things I couldn't even purchase. There needs to be signs everywhere stressing the fact they only take VISA card and CASH ONLY read more

This place is a sham. Shitty products, can't even find bacon in online shopping. There is no customer service by phone. Wish I could give them a real score. Zero stars read more

I actually never had a Costco membership so I always tagged along with friends & family who did. This is the first time I shopped at this particular Costco though. The parking lot is a circus, there are minivans EVERYWHERE. There actually is a fair amount of parking spots, but these said minivans like to hold up an entire path just to get a spot thats 3 parking spots closer to the door. No parking etiquette at all, who stops directly in the middle? How is the other minivan going to back out? As soon as I walked in, I was greeted not by the employee who checks your Costco membership card, but by a stench! Turns out, they must of been changing the garbage or something but just left it there with the bag open. This Costco looks standard like the other ones I have been to. I did notice their bakery section is a lot smaller and they don't offer as much of a variety of baked goods as other locations. One thing I don't like about Costco (and if you don't shop there frequently, you won't know) is their prices. To be more clear, the price that's listed above or under the item is NOT the actual price. So apparently, the price you see is the price based on the pound. So if you see $19.99 make sure you read the fine print, you might end up paying $39.99 for it. Confusing to explain, and to comprehend LOL. So the main reason I wanted to go to Costco was to get one of their churros from the food court. At $1 each, it's quite the steal. I also got an açaí bowl bc at $4.99, why not? The Churros were not as good as I had remembered. In fact they were not good at all. A churro is suppose to be hollow in the middle but this one was like a long fried piece of bread. There was also only one person working the entire food court, he was going as fast as he could but they definitely should put someone on the schedule to help him. Overall, I'm glad I never opened a Costco membership, I didn't see any dirt cheap deals. It's just a larger package, and not necessarily cheaper or of better value. read more

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Costco is costco. No complaints here. They have everything you would expect and need at a costco. From the huge $10 pizza to great cuts of meat, to random food stuff, to lawn furniture and other furniture, to sweaters and movie tickets, photo and canvas printing, eye checks, glasses, ink refills. All the greatness of costco. Get a costco membership. Totes worth it! Also their return policy is out of this world. As of right now, they only accept American Express credit cards and cash, but in February (I think) they will be switching over to Visa credit cards. read more

I am so glad I'm a BJ's member. I went here with my dad to pick up a few things, and man, is this place worse than I remember it being from when I was a kid. The selection is really lacking, they have almost no video games or DVDs, and the customer service is terrible. I'll stick to BJ's, thanks! read more

Love it. Beats BJs and Sam's club out of the water. If you have never been to BJs or Sam's club, you should try it out sometime. I currently live in an area that doesn't have a costco, but back at home, my parents still have an active costco membership. Trust me when I say, costco is the shitz. Costco has - more variety - better quality - more samples - more variety - more variety - better quality - better quality Did I mention, it has more variety and better quality items? I seriously can't stress this enough. Can't tell you how frustrating it is to buy fruits or vegetables only to find that they are low quality (some rotten, rots very quickly, doesn't taste fresh, etc...). Have you ever had the ciabatta rolls from Costco? Cause if you love those or any of the fresh breads that they have here... you will sure miss them when you go over to BJs and Sam's Club because theirs pale in comparison to what costco does. Price wise, costco also has better prices on almost all of their items. Sometimes sales though will cause BJs or Sam's club to win out, but like 90% of the time, it is cheaper to shop at Costco. The downside is that the membership is the highest out of the 3 clubs. You get what you pay for. I sure do miss the costco back at home. read more

Returns + Returns + Returns = the BEST policy on earth. I buy just because of that and while I have only returned 1 item in 20 years next month, I still buy from them because of the policy. If you want to run in for something select an in between time you will be in and out. If you are low on funds and need lunch hit them up the freebies they offer will keep you going. Best Item: The 1/2 sheet cake for next to nothing. Weekend and pre-holidays can be a zoo plan accordingly. read more

I had a membership years ago and let it lapse because I never used it but this year my sister gave me a membership for my birthday so I went in to redeem it. First, I walked in to the first door available and was yelled at that I was using the wrong door. I explained that I was coming in for a membership (the membership counter was straight ahead from the door I was entering) and she only stopped when it was clear I wasnt going to listen to her. If I wasnt coming in to specifically redeem a gift membership, I would have turned around and walked straight out. After submitting every piece of information anyone could possibly ask, I went into the club just to grab some vitamins while I was there. When I got to the checkout line (on a Wednesday at 11:30am) I waited a minute, then when none of the lines moved, I cut my losses and left. Lines that dont move in the middle of the day, in the middle of the week? No thanks. I will try the other location and hope for a better experience. read more

This Costco is still fairly new. I just called to inquire about buying a membership but kept getting rerouted over and over and over again. The voicemail kept repeating itself. No one ever picked up the phone!! read more

Great place for the business owner. BJ's and Sams are better for the consumer. Great prices, excellent customer service, you can return ANYTHING for no reason and don't need the receipt, they look it up in the computer. The Vanilla Fat Free Yogurt is great too! read more