This is the corporate headquarters for Costco. And as one reviewer said, thus this is the best place to review Costco.com. We recently needed to purchase a new mattress for the main bedroom. We went to a few stores locally in South Florida to get an idea of prices and to discover what we liked. One store was very accommodating and was even running a big sale. Prices had gone up dramatically since we'd last purchased a new mattress. It was a bit of sticker shock. . After getting an idea of what was available and what we'd have to pay, we decided to check out Costco.com to see what they offered. We found the same products and even brand names for a lot less online here. We made our selection easily and paid online. They delivered the new mattress right to the house a few days later. They removed the old mattress. They set up the new one. And there was no extra charge or fee. Easy peasy! read more

It's hard to link reviews sometimes for the appropriate business location. I guess Costco com doesn't truly have a physical location so I chose HQ,the brains of the operation. The beauty of ordering online is finding items that you may not necessarily find at your local warehouse. Besides finding these, shipping is free. During the holidays in looking at their mostly magazine, I noticed they offered a Thanksgiving themed food item made famous by the late football coach turned announcer John Madden. During the Thanksgiving broadcasts when he worked it, his crew would roll a tray of Turducken for the stars of the winning team to celebrate. I tried ordering just after Christmas in hopes of trying this for our family's New Year's meal but it was sold out. The consolation was that it was available for delivery in mid-January. I'd read that this recipe came from the bayou country of New Orleans. In doing a Google search, here's the description of the concept: The turducken is essentially a layered, multi-bird dish, often associated with Louisiana cuisine and the holidays. Here is how it was packed (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=72&select=jNKBRX_lIog4FQyoizaLIA) and how it looked before going into the oven (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=72&select=7LLTd3gzV4gkYWRtwDGggg). After following the enclosed instruction sheet, I foil lined the pan to minimize the dishwashing mess. Here is what we ate after I sliced it (https://www.yelp.com/user_local_photos?userid=saJuyv784apZzH--psHZ3Q&start=72&select=IjAA7ja_syqyYnnHc6EK_g). The seasoning is lightly spicy but definitely heavy on the salt. I highly recommend pairing this with rice, potatoes, or bread to offset some of the sodium. Not knowing that the sauce would dry quickly in baking, I poured the remaining liquid marinade over it and the foil had burnt elements that didn't effect the loaf. I'm not sure that I would order this again but I thank Costco for giving me the opportunity to solve my curiosity. read more

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Please, Please, bring back: Goldbaum Brown Rice Pasta Item 842767, best gluten free pasta ever tasted. AND Don Lee Organics Chipotle black bean burgers Item 1799764, best veggie burger ever tasted. I know that Costco is organic friendly. Much bigger demand growing for meatless and gluten free. read more

Costco has allowed the fox to guard the hen house. The hen house being its vast membership. A membership that trusts Costco to provide honest and quality outside services. A membership that has enjoyed favorable pricing. A membership ripe for the plucking. My homeowner's insurance for a nice home in a conforming neighborhood, no flood zones, no special studies areas, no proximity to wilderness and no history of any claims. A plum in an insurance portfolio. Many insurance companies bailed through losses from the SoCal fires. Others bailed as a business decision, red-lining all of California entirely. Those insurance providers that have chosen to stay are bumping rates BECAUSE THEY CAN. Costco's concerns for their members seems to have ebbed when it comes to insurance services. A business relationship that pays Costco and both benefit at the members expense with these inflated and outrageous premium increases. Costco and American Family Insurance are the twenty-first century 'carpetbaggers' as I see it. read more

I love Costco and Costco's customer service is typically superior to anyone out there. Hands down. The best. However I had an experience this evening that was not Costco standard. It was not even Walmart standard. I am currently on hold after 1hr 15 minutes with the current agent at 800.955.2292, that is not wiling to put what they're telling me in writing. Which is that they will review the calls and someone will follow up with me to advise whether this call met Costco standards. To be clear, as I've repeated to the agent, I am not asking for results of action take / or not taken with the agent in question, I am asking for someone to review the call and follow up with me to advise if they followed Costco procedure to assure me that Costco has not lowered their customer service standards. The agent is only willing to put in writing that they cannot discuss results in the call, but will not note why they cannot follow up otherwise after they review the call. Can someone please review the initial call and follow up with me? An hour and 17 minutes in, and being told that there are only 2 people in the building at this point, but they think someone has become available to speak with me. Still holding.... read more

This is the corporate office for Costco - 999 Lake Drive. I'm surprised to see warehouse reviews here since the store is at 1801 10th Ave NW. But hey, that's Yelp for you. I have been a Costco member for over five years now. No problems at all with my local store or for any of the other two dozen I have been to from Boca Raton to Tulsa to Billings to Dallas and Indianapolis. Sometimes it's a quick stop for fuel and sometimes there's a full household shop. Easy system to understand and I'm a fan of enforcing membership cards at the door. My only complaint is that the only store I've been to that has a "no firearms" sign posted is the one nearest me in Charlotte. The other store in Charlotte has no such sign. Irritating. [Review 103 of 2025 - 132 in Washington - 23670 overall] read more

Dear Costco, I've been with you guys since price club days ... late 80s/ early 90s. Through my divorce, raising two kids, soccer, volleyball, Girl Scout days, family activities, sending kids to college, office supplies, televisions, mobile phones, sport snacks, dairy products, jackets, shoes, slippers, vitamins, famous Costco cakes...I can go on and on. Costco, you have been a huge part of my life and still semi in my life. Im wondering now, are you worth keeping. Getting charged an annual fee of $60 (went up again), just to find out that you're cutting corners, leading me to believe that your goal is to help me save money. You've been cheating on me ;( I get the cost of living, inflation, taxes, staff raises...and then making profit. But Costco, you need to stop raising your prices on products, especially the ones that are frequently purchased by consumers. Or, when keeping the price at same rate, but you are actually skimping on the quantity of the product making it appear we're getting a great deal. When I bought the Marathon 48 pack toilet paper, I said to myself, the price didn't change ($30) since I last made the same purchase in October 2024. I commented that when i picked up the TP pack and carried it over into the pushcart, it felt much lighter and looked smaller, as if it shrunked. I got home and started to stock up the rolls into all the bathroom drawers. I said to myself again, the roll is much smaller. Hmm TRUE TRUE TRUE The rolls are much smaller but the price remained the same 4 months ago. Good one, Costco. Skimped on products, kept same price, and profiting ! "Marathon...value that goes the distance " need to change this, catch phrase, pls! Why are we paying more for our annual fees again ??? Maybe it's time break-up with you, Costco ...Sam's club has been looking good lately. Yours truly, -San Diego read more

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After 40 years still the place to go,quality and price.Hands down the best'.Been many others stores and there no comparison at all.Yes there busy but letting prime membership in hour early,my hats off to you guys. Love Costco !!!! read more

Having just recover from 3+ days with no power , no heat , and all our fridge food went bad , we were indeed very sad upset astounded that a market leader like Costco would take advantage of the situation, to raise their Wilcox 24 pack eggs price by another 16.49% from before the cyclone storm $8.49 to $9.89 , very sad that a major market leader as Costco instead of contributing to the plight of the community took advantage of the situation to make more monies at the community expense for their overfilled coffers. We are seniors on limited food budget and by increasing staple as eggs by 16.49% means that we have to cut out some other essentials food items to survive I remember years ago Wilcox eggs was selling for $5.99 for 24 packs Shame on you Costco ! read more

Costco - Wholesale Stores Near Me - Issaquah, Washington

Update: It took four phone calls to LG and two weeks of waiting to get a service technician to our house. After LG sent a service technician who looked at the TV, saw no external damage, and removed the back panel to take photos of the serial numbers inside, LG did not authorize him to then remove the screen to see whether a bulb had burst, and told him to consider it our fault that the TV broke, and that they wouldn't be replacing or refunding it. We then talked to a Costco manager in person, told her the situation, and she said without hesitation to bring it back and she would personally refund the entire amount onto a Costco gift card so we could buy a different TV. She was wonderful, and admitted their concierge service is not helpful, and that management really are the only ones who can help in these situations. So our faith was restored in Costco, and we're keeping our membership. Meanwhile, we informed LG that we were very unhappy with their decision to continue to sell TVs with a known design flaw, and that we would not be leaving kind reviews of their company, and they offered to please allow them to send another technician to do what should've been done the first time, that their own agents had told the first technician not to do, and they apologized profusely. So I guess the lesson here is to let LG know they will not be kindly reviewed across all possible review sites if they choose to not authorize a proper and thorough investigation into why the TV malfunctioned after less than a year. And the bigger lesson is to not buy any edge-lit TV. We purchased a higher-end LG TV from Costco eleven months ago and expected their five-year warranty to mean real protection. Instead, we discovered that Costco's policy shields them, not the consumer. After 90 days, Costco refuses to replace or refund any defective electronics -- even expensive models that stop working within the first year. Their "solution" is to contact the manufacturer about sending a technician, with no guarantee of when the visit will happen or whether the TV will actually be fixed. Meanwhile, you're left without the product you paid for. Costco advertises its "Concierge Service" as helpful warranty support, but in reality, they simply pass your issue to the manufacturer. They do not handle repairs or replacements directly, nor do they take responsibility for defective items. It's disappointing that Costco doesn't just accept defective returns and deal with the manufacturer themselves -- instead, they make loyal customers jump through hoops for a "maybe" repair. The manufacturer did not call or text as Costco concierge said they would, but instead emailed a phone number for us to call so they could help us troubleshoot, with no result. The screen was still completely black. They then told us we needed to send a photo to them to prove the TV screen was completely blank and black while turned on, and then gave us a list of local electronics repair companies to call for service, which means further work for us to determine which one might be reputable, and also more waiting for their availability. The manufacturer also gave no guarantees of replacement if the problem is not fixable. After reviewing the repair companies the manufacturer told us to call, one was a car mechanic business, one is far out of our local area, and one has very poor customer ratings. For a company that prides itself on member satisfaction, this policy is deeply misleading. Costco should stand behind what they sell, not hide behind technicalities that leave customers stranded. Costco is putting profit over customer satisfaction, and misleading customers to accomplish it. I'll wait for a response from Costco Corporate directly, before cancelling my thirty year membership, which has been for both business and personal purchases. Policies created to hurt consumers is not something I would've expected from Costco, but here we are. read more

either no one gives a fuck or someone is not doing their job! many times, multiple years we have filed a complaint with costco at the store, to the concierge phone number with many attempts to report to corporate where the individual answering the phone dumps you back to concierge every damn time you request to go up the ladder to file a report, a complaint. they block you from doing so and dump you back to the concierge number! it can't be rocket science that we are unable to "set as my warehouse" the main salt lake city store, zip code 84115! 99% of the time the blue bare doesn't exist and on the rare occasion that is does and we "set as my warehouse" it defaults back to a different warehouse? it is a total insult to have to report this so many times, months and years to not have it fixed! as if we are being ignored 100%! top down executive/management fail? someone is not doing their job! someone continues to let this slip through the cracks! this is the worste of customer service. now that we have located your e-mail and contact information we will be publisizing this along with corporate phone numbers every chance we get, in every location possible! disturbing! read more

Stopped in to visit the pharmacy for a COVID BOOSTER & to pick up meds. Note: no appointments for vaccines if you arrive before 4pm While there. Also picked up some fruit. Seafood. Veggies, and tapas Self serve check out is great and pretty quick read more

Would have to get better just to suck. Ordered a new refrigerator from Costco in early December. They were going to come in the morning, didn't show up till the afternoon. When they were removing the old fridge (that I was going to keep) they damaged my house and the old fridge. Two holes in the drywall and damaged the front door. They left with the damaged old fridge and didn't stay long enough to deliver the new fridge. I have been asking Costco to fix this situation for two months and they pawn me off on the delivery company. I have paid for a new fridge which I don't have, and have spoiled food and a damaged house. It has been too long, I'm taking them to small claims court because they refuse to rectify this situation. Larry C. read more

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*Beware of their diamond return policy* It seems their 100% no question asked return has some huge caveats on diamond. My wife stopped wearing her ring a while ago and remembering when we bought her ring we were told we can return it any time if it's unaltered. So I decided to buy another ring for her. However when we tried to return the old ring we were denied "at their discretion". So it seems now they may not honor their return policy (I suspect it's related to current diamond market). It's best to work with the jewelry department to arrange return of the old ring before purchasing the new one. read more

Costco - Their diamond return police neglect to mention it's "at their discretion" - Wholesale Stores Near Me - Issaquah, Washington

I go here by virtue of convenience. The quality of their produce has improved the last few years. I remember returning apples that were brown years ago. Most of the time, they keep their goods stocked but be aware that they move things around often. And if you find something that you like, you may not find it again - ever. I found some crepe mix and I've never seen it again. They also carry some seasonal things as well. The checkout line can be ridiculously long, as in - "you-can-read-a-chapter-of-a-book" long, but depending on the cashier, it can go fast. Oh, speaking of lines - the line for the gas can be a drag. I suggest going in the morning. I can finish my coffee by the time it's my turn to pump. Ha! I would love to see my variety in their veggies. I get tired of cucumber, corn, mushrooms, squash, lettuce -- that's basically what they carry all.the.time. The 3 * was mainly for the bakery department. Is it just my old eyes? I bought a cake that was lopsided and the frosting in the middle was not evenly distributed. You know when people put 'love' into what they do...and this time, it wasn't there. It just feels like they just plopped the batter and frosting and move on to the next batch. Ok. I get it, they probably have to make 200 of these babies! I've had their stuff many times and for the most part, they are quite good - fattening and sweet, but good. I wouldn't be looking to get a cake from Costco in a long time though. read more

Costco - Cake with a whole lotta frosting - Wholesale Stores Near Me - Issaquah, Washington

Service was great. The selection was a surprise. There were offerings here that I had not seen in other Costco locations. I assume they test out some products here before they are sold at other Costco locations. That is why I made the special trip to this location. Kirkland Signature items offer outstanding value! They are essentially name brand items that are created specifically for Costco. So, for the most value, I was greatly satisfied with the selection offered at location. read more

The shopping at the Issaquah branch is like shopping at any other Costco branch a lot of people a lot of items in stock so my review is about the concession stand. The hotdog was that I have averaged the drink was a little light on the syrup because I think it needed to be changed over then I ended up getting one of the roast beef sandwiches which was I enjoyed. read more

4.5 stars overall. This address is for Costco's headquarters. Costco is a wholesale club that through its store and website sells food, clothing, appliances, furniture, electronics, health and beauty products, office products, exercise equipment, holiday decorations, etcetera. The stores also contain a pharmacy and optical store. Costco has additional services for buying vacations, vehicles, insurance, and home-improvement products. For at least a few years, I have paid $120 per year to be a member of Costco's Executive Gold Star program. I have shopped at a few of their stores in person, and I have also shopped through their website. I have bought things such as groceries, dog pads and treats, a desktop computer, patio furniture, a camera, a drone, a washer and dryer, bed sheets, printer ink, a television, etcetera. I think that their products are a high quality and have a low price. Delivery for most products has gone smoothly. For the washer and dryer, the delivery people did not balance the machines, and they caused a leak in a gas pipe in my laundry room! I wrote to Costco about the gas leak, which I needed to have repaired by a plumber, and I never heard from Costco. For that reason, I will deduct 0.5 stars from my review. read more

My go-to location! I live in Seattle but very much prefer to shop here compared to the Costco in SoDo. Plenty of parking space and it's not a nightmare trying to get out of the parking lot. Staff are very friendly. They have great selection of items and the quality of food products is amazing. Their sushi platters are delicious too! read more

Do not get FIGO pet insurance through Costco! They are criminal in their actions, they will do everything possible to not pay out on their claims. Costco, please contact me if you want more details, but you should be ending your agreement with Figo as soon as possible. Look at Figo's reviews, they are terrible! This is a bad look for Costco. I'm not the only one that has been lied to by Figo, they deny every claim possible. read more

I have very bad review for the angus choice beef patties I purchased in Issaquah Costco store. There were hard particles on it. One of my very expensive crowns got broken when I was eating the burger read more

Costco - Wholesale Stores Near Me - Issaquah, Washington

Costco member for decades. Have used their travel and rental car services and always pleased. Shopping will always result in some new tasty snack, treat, or new twist on traditional fare . Always use the gasoline when available as cheaper and has fuel additive . Selection and service always very good. Parking lots on some stores are challenging as so many people and cars coming in and going out- have to stay alert . read more

Everything ! Product availability, curtesy and quick friendly check out What's not to like!

Amazing Prices fun ever changing variety. Super nice staff lots of parking and conveniently located. I love to come here weekly or biweekly even just to make sure I don't miss out on new fun stuff I would suggest coming to Costco because they sell a lot of quality clothing pieces shoes namebrand stuff house stuff food furnishings your name and not to mention they always have cheap cheap gas read more

Major problems at costco.com They can't deliver an item because its out of stock and then they don't give your money back. Then after months of trying, i call my credit card company to fight for me. Costco gives me a partial refund and then they start voiding out cash cards from other transactions. Horrible business model. What happened to customer service? read more

Avoid using a Costco for COVID shots/boosters. They are so disorganized and mismanaged. I had to deal with a an extremely incompetent and uncompassionate pharmacy and needed to get the state health department involved. Calls to corporate went unanswered and they couldn't seem to care less. It was truly appalling. Walmart (believe it or not) had a much more streamlined and accurate system and a much more pleasant staff to deal with. You should be embarrassed with the lack of execution on your part, Costco. Shame on you. read more

Love Costco, what's not to love?! Good prices, friendly employees, lines could be a bit long though. Lots of parking space but lots of Oriole during weekends. Good selection of items, fresh produce, self check out makes the lines go faster. Would definitely recommend! read more

Customer Service desk BLOWS Was at Costco Issaquah this afternoon to pick up some items. Started as a very enjoyable visit, saw a dear friend and was able to catch up. Purchased out items via the self checkout service great process fast and simple. Dropped off our items at the car realized we wanted to purchase another item that was going off coupon sale today so quickly returned to purchase another to find out they were all out. No big deal so visited the customer service desk and was told that Tukwilla and Aurora had the item. Drove to Aurora and they had just sold out. No big deal again. The customer service gentleman told me not to worry as they would be receiving more this week and that the sale price would be honored until 5/21. WTF why didn't the issaquah store not share this info? They are after all at the Costco Corporate Headquarters. Come on Corp train your backyard employees or better yet find folks who care about people and want to provide some excellent customer service as was provided at your Aurora Costco. read more

This Costco location is very good for the most part, the only thing lacking is the food court is outdoors, which could be inconvenient if you use it. Otherwise, they carry lots of good products and we're happy with them. read more

God awful. One of the managers had called us selfish and greedy, along with other names, for loading our groceries in the wrong zone, despite receiving permission from other associates minutes prior, and despite the fact that these groceries were for a non-profit helping families in need. Even if we were loading in the wrong zone, there are nicer ways to confront people. Simply asking us to move would've done the job. This guy was rude and immature. I've visited 3 times since, each time being almost equally as awful. Get it together. read more

I recently booked a cruise on Norwegian cruise lines thru Costco travel. A dream vacation so I thought! When I got onto the ship & went to order my first drink I found that Costco never included any packages that are normally included when you book with Norwegian Haven! When I booked this with them, they never asked if I wanted any packages! They asked me if I wanted Wi-Fi & never bothered asking about any drink or dining packages! Needless to say while I was on the ship, if I wanted to add these packages, it would have cost an extra $900.00! Since it already cost me $7,600 I was not going to spend another $900.00! After the cruise I wrote to Costco & told them how they nearly ruined my vacation & caused me so much aggravation they basically said "sorry, there's nothing we could do,"not even give me the extra money it cost to buy my drinks & specialty dinner! Bottom line...When Costco travel gives you a cheaper price....look out your getting screwed somewhere!! DON'T USE COSTCO TRAVEL!! read more

Almost as pleasant as getting dental work. Do you feel like your local costco is not abusing you enough? If so, come on down the the "FLAGSHIP" corporate headquarters of costco and experience the misery of a third world airport!. Poorly staffed, 38 minute line, employees (if you can find one) don't know where things are. Going to costco is like going to the DMV. When you have to go you dread it and and while you are there you and the staff contemplate walking out. read more

This is a review of the Costco Corporate Office located at 999 Lake Dr, Issaquah, WA 98029. These low-test beta cucks need a lesson in business, if not also customer service. My firm has had a corporate membership for at least a decade. It has always been one person's responsibility in the office to pay for and manage the membership. Somehow that one person hecked it all up this year even though they maintain they received nothing in the mail or otherwise reminding them to renew this year before the membership was canceled. So picture if you will me, having woken up at the crack of noon on a weekday and wanting to buy some gentlesir things in bulk. I park, grab a cart, walk in, flash the corporate membership card to the hall pass monitor at the front of the store, and spend an hour inside the store pricing out large quantities of bulk beers, salty snacks, and other things this lifestyle requires to be purchased and stored in bulk around the mancave when you are going balls deep on Fallout 4 on the xbone to relax after another round of depositions on a personal injury case. I pull up with the shopping cart at the register and wait in the long line to check out. Finally it is my turn. The guy swipes my membership card and then lets me know our membership expired. Ok, great. I still get to check out tho, right? WRONG. Guy says I can't check out since I don't have an active membership. Da fuq? I was there wanting to spend money on a full cart of stuff and Costco can't do a brother a solid by letting him check out this one last time, and then telling him not to come back until the membership has been restored? This was infuriating. Not just because I lost an hour of time and walked out with zero beers and less pretzels. It was insanity to not let someone spend money in their store after they had been a member and been spending money in the stores for YEARS. Goddamn Costco. You treat people worse than Walmart. You are worse than Walmart. Eat my shorts. Unless you would get off on that, then in which case, you are not allowed to eat my shorts. read more

Since Jim Sinegal left, the company has been in decline IMHO. LATEST: Buy tires at COSTCO with Road Hazard, you pop a tire and have a leak in the other, limp with the car to COSTCO and repeatedly they never have the tires in stock. You have to order them on line and it takes 10 days??????? I'm on day 11, they ship the tires via UPS who NOW tell me the order is lost ...... and I'm on my 4th phone call to COSTCO to get help and nothing. read more

This Costco is beyond belief. For one thing, it's nestled in a little forest. Never have I seen a Costco in an area I would dream of living. Usually it's in Middle America box store bumf***. Lake Sammamish is close and the parking lot seems almost cradled by the beautiful mountains and trees. Turns out this is the HQ of Costco, or one of them. My friend's son (GA Tech grad) was a consultant when he moved from GA to WA. This was his office. The store is pristine. And they have everything! Of course I'm a Manhattanite with a small apartment and no freezer. But the wine and booze at ALL Costco in CA justify membership. In New York because of that liquor lobby which really hurts the middle class and below, you cannot buy wine and booze in grocery stores or warehouses like Bevmo. There is a Costco by the Target in East Harlem. The Aldi there is repugnant. I was depressed a day after wandering in there by mistake. That Target sucks too. I know people who go to the Costco but I'd probably go out to Rego Park in Queens if I had a bigger apartment and/or a car. And the service is terrific. My uncle mistakenly picked up 3 lbs of decaf coffee. I saw the receipt and asked if he meant to buy decaf. He told a clerk and was able to return the decaf that very day. My aunt bought me the cutest vest, too. The woman who works for our family over 40 years bought me a Costco sweater/jacket (same deal: sort of thin down deal with workout sleeves). I wear it to death and it lasts for ever. They made those in every color a few years ago and if I'd known, I'd have gotten a few more. Only downside: I wear on planes with no bra or undershirt and sometimes TSA insists it's a jacket. I always offer to unzip and show them I'm not hiding anything but fortunate, perky-at-any-age b*****. And they usually don't press. Oh---and the outdoor food area! Apparently the burgers are terrific. And the soft serve and yogurt so cheap! read more

I am soooo disappointed in Costco. I'm upset or 2 reasons. 1) My online order SNAFU that I want to discuss with Costco management before I set my actual complaint. Which leads me to reason number 2) There's no way to speak to management about an online order and "Cynthia" was very adamant about blaming me for the mistake. In addition to not allowing me access to a "supervisor" as "Cynthia" refused to hear me out before she was denying me the opportunity to voice my issue. With this, I ask Costco reps contact me ASAP to "make me whole". Sincerely, Costco member Ok less that one day, Costco rectified the situation. Just like I would have liked them to and they have demonstrated why they're the leaders in the retail business. #Team Costco!!!! read more

(Review is for Costco Food Court) Placed order on Kiosk. Stood by order window for 15 minutes waiting for order to come out (3 smaller premade menu items and then a full pizza). The employees started reading every ticket number except mine. I waited until 12 more orders were called (the customers that came after and placed orders after me) before going up to the pickup window to ask an employee where my order was. They forgot.. one of the employees was nice and asked me to wait a minute and immediately fulfilled my orders before anyone else. I then asked her how long the pizza would take - she went back to ask another employee who was making them (I could tell by looking that it hadn't been made yet or got forgotten), she came back and said it would take 20-25 minutes. Who knew Costco pizza takes 45 minutes. Would be a 1-star but the nice employee was the reason there's 2 instead. read more

This is for Costco.com service. I recently placed an order online for a 32 Degree jacket for my daughter away at college. I requested that it be shipped directly to her. Shipping was no charge. The order was cancelled minutes after I received a confirmation that the order was placed successfully. According to the customer service department, if an algorithm they use can't connect the person to receive the delivery can't be connected to the delivery address they cancel the order and there is no way to override this to get the order placed. So, the only way to get this jacket to my daughter is to either buy the jacket at one of their stores or order online and have it shipped to me and then ship is to her at my expense. This is the complete opposite of other online sellers like Amazon, Bed, Bath & Beyond, and Walmart. read more

Costco - Optical is the absolute worst, backwards service I have ever received. I had received my prescription from Kaiser and decided to go through Costco to get fitted and purchase contacts. When I made the appointment to get fitted they did not notify me that I was making an appointment with Dr.Ambo & Associates who it turns out is separate from Costco Optical. They also did not tell me they do not accept my insurance (VSP) even though I provided all of my information to them when I made the appointment. At the fitting they were 15min late and proceeded to tell me that I was going to have to come back for a mandatory contract instructional (teaching me how to put contacts in) which was another $20 on top of the $100 they charged me just to get fitted. 2 months later I decide on the contacts I like and to go through with purchasing them with Costco despite everything. I call and am told by Dr.Ambinos office that I now have to call Costco Optical to order them. I call the next day and am told they no longer accept over the phone orders and that I have to physically come in. When I commented on the lack of service and runaround I was receiving the lady hung up on me. So I purchased my contacts through 1800contacts and will NEVER use Costco for optical services ever again. This was the most disappointing service I have ever received from Costco and I travel from Seattle to Issaquah at least once a month because I felt this location had the best service and overall quality. read more

Be careful with the jewelry clerk.... he an older gentleman trying to sell some of their display and told my bf "this is the only one left" went up to the cashier and lucky us the person who helping us was a manger. We asked how many more of this watch do you have left ? He said like 9...... okay clerk. Liar like that may costco look bad. The manager didn't make a comment when we had say well the clerk said this was the only one left. I don't blame management if they protect the good employees but protecting lying employee such as this one is a no no. This review solely for the jewelry. Some of the employees are very helpful. Can't make everyone a bad person cause one bad egg. read more