Typically in Greystones, you expect friendliness and kindness. Indeed, I've been going to this Costa branch over 10 years and the staff have always been friendly and kind...until today.
I went to meet my elderly parents, my uncle and his partner who were already sitting at the table. My mother had kindly already paid my drink (as a credit) which was a hot tea.
When I arrived at the branch, the two male members of staff were not aware of any credit as the female staff member who previously served my mother was on her break. She hadn't communicated that there was a credit due for my drink. Therefore, there was some confusion and the staff attempted to look up on the cash register for a record of the credit. It wasn't until my mother had to leave the table with great stress did they insist that the drink was already paid and the staff actually acted with any care. They admitted there was a free drink due as they confirmed with the female staff member. No apology was issued. Indeed he preached to me about "store policy". He also was a store manager or assistant manager which made thing incredibly more worse.
To top it all off I asked if I could exchange the tea (which had not yet been prepared) for a small americano coffee and he charged me an additional 20 cents. read more