I talked to so many different places getting different prices and they were all wayyy to high, but Aly helped me out gave me the best price and worked with my budget.Really big thanks to her for getting me insured at the right price! read more

Do Not! I repeat Do Not use them they screwed me over a whole year saying my due date was unchangable and if my due date needed to change to the 3 rd of the month I needed to call on the 14th to make it due 21 days after start date! That was A lie! I just started it on the 14th and my policy payments are all due on 14th not the 3rd now! I am on SSDI and this has cost me a year of late fees paid to them. I am being charged $124 a month liability only. Rip off! And The new policy is more expensive than the last this year what did I do for the increase I didn't even drive the car as it was in shop all year. Makes me want to just chance it and go no insurance and risk a ticket rather than pay these thieves another dime! I called several reps to correct the issue and all I got were more lies and still my bill is due 11 days after my payday. They also charged me $400 + as a down payment that I can't even make as I only get paid once a month and I still owe $185 to them for the down plus my first months bill in November! Shame on all of you for doing people who are struggling to begin with like this!!!! read more

Cost-U-Less Insurance - Rip off - Auto Insurance Near Me - Salinas, California

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I had a great experience with Cost U Less Insurance. Vinicio helped me every step of the way and provided outstanding customer service. He was knowledgeable, patient, and made sure I understood my auto insurance options. I truly appreciate his help and highly recommend asking for Vinicio. read more

I am so pleased with the great service they provide. Vinicio S. Was amazing helping me find a great deal that saved me a lot of money. Thank you for going above and beyond. Thanks to the Manager as well for approving this saving, you guys made my day! read more

Vinicio is the best ! Thanks for the amazing rates. Will continue doing business here for future vehicles

I'm convinced all the 5-star reviews were paid for cause there's nooooo possible way. I got on a policy with my mother through Cost-U-Less (National General) to lower cost. I previously had Progressive and NEVER had any issues. I would rather pay more for QUALITY service then be dealing with this headache. I called for roadside assistance at 10pm after playing 21 questions with the agent, I was told I would be receiving updates within 15-20 minutes with what tow truck service would be providing assistance. It's now midnight and I'm STILL waiting. The excuse I got upon calling back is that it's hard to get a hold of service providers at this time.. hmm. Then maybe they SHOULDN'T advertise for 24-hour service if that's NOT something that can be provided. It gets me upset even more because this is an add-on service. It's not something that's "free" and to still not get help, when needed, in a timely manner is beyond me. If you could avoid using Cost-U-Less and National General, do so. I'll be getting off this policy in March and switching back to Progressive. read more

Vinicio was super helpful helping me out with my policy. Gave me a great deal will surely come back here. read more

Highly recommend! Vinicio Soto helped me out to transfer my insurance to a newer vehicle. Vinicio and his supervisor were able to help me get full coverage at a great rate. Great customer service. read more

Vinicio Soto , is a very good at helping very fast and getting you great insurance. Been coming here for a few years and always helped out.

Such a amazing place to get insurance especially with place with vinicico Soto he is very nice and willing to work with you. I didn't have that much money and he helped me get insurance especially during these holidays. He's such a wonderful person come here and get your insurance. They're very nice and professional people. read more

I recommend Cost u less it's affordable insurance and agent Vinicio Soto was very helpful in getting me that affordable insurance

Vinicio Soto was very helpful in our payment his positive attitude puts a smile on your face.

Happy customer! Came in today to get Auto Insurance after searching online for a week. When I walked in I was greeted by everyone. The staff here is really nice and professional, we had the pleasure of being helped by Reece Gross who was fast and amazing. Reece had great advice and recommendations regarding the insurance plan and made sure the policy catered to my personal needs. My plan was affordable and cheaper than my previous policy, the two most important things that I asked for when I walked in. If your looking for a hassle free insurance this is the place! read more

There's a scandalous group of employees that work at cost U less. They push cheap no-name insurance like western general to their customers And when it's time to file a claim they treat you like trash hard to get a response within a reasonable amount of time. I had to deal with them regarding an accident and there was nothing but Bullshit with them , There really good at taking your payment every month because if you're late they'll drop you but want to comes time to pay out they drag their feet, typical insurance company. To all reading this take my advice go with a company that you've heard of before. Cost you less, And Western General are a scam to the fullest.. #Employeesarescamartists I'm forced to give one star they're not even worth it.. read more

Mr Soto, was a great agent broker. He helped me update and add a vehicle to my policy in no time.... I had a great experience and very grateful for Cost-U-Less Insurance. read more

Today I spoke with Nadine and she was VERY VERY helpful. She stayed patient with me on the phone. She also answered every single one of my questions. I got a great quote for my not so great driving record. Thank you so much Nadine, I'm glad I talked to someone who genuinely cared about my situation. read more

Viviana was great and help me out tremendously so I'm so happy I reached to her! I would totally recommend everyone as well!

So I'm usually a positive person 24/7 but today I was feeling super down because my insurance Liberty Mutual of over 6 years wanted to charge me a crazy amount to renew my insurance plan. I was transferred to Reese Gross at this Salinas location and wow he changed my day completely. He greeted me with the most calming yet, I have you taken care of presence. After hearing what I was looking for he immediately said were going to look at multiple plans and we're going to figure this out. I IMMEDIATELY FELT AT EASE, even if it didn't work out, the fact that someone cared enough, was enough and that's not something you find everyday. He was so prompt, so thorough, he walked me through every step. Almost immediately I found what I was looking for, for less then half the price I was paying. I was sold and immediately jumped on it. He had a great sense of humor and he was super well spoken. I have over ten years experience In the corporate world and I was blown away by his customer service. He absolutely rocked it and went above and beyond. I immediately said "did we just become best friends?!?" Reece was that amazing. Thank you so much for completely changing my day around and taking the added stress away from me. Super grateful and might I add, he even told me to reach out to him for any questions from here on out! You just don't find service like that anymore! THANK YOU REECE & THE COST-U-LESS SALINAS LOCATION!!! read more

Been keeping up, doing good. Vinicio came through. Thanks alot big time. Got me rocking again. Appreciate y'all.

Worst insurance experience ever. Being from a dealership, I've dealt with many insurance companies that have been helpful determining coverage and faxing binders to provide to the lien holders. I've had the customer attempt, the finance company, and myself for the last 3 days. No answer and when I finally get through, they refuse to help. Reece Gross's employees need an awakening. Worst company I have EVER dealt with. read more

If you are looking for an individual who will enjoys his job and willing to help with any service questions Reece Gross will be able to solve your prayers! He did an amazing job after I had just got off the phone with another agent. The previous agent Brian told me an outrageous price about adding a new policy for an SR-22 when I already had an insurance policy. This new policy that "could not be added onto my original policy"would cost me over $250 today to install and then $39 monthly!!!! Reece he read my file and noticed that I had just gotten off the phone and explained to me that I could indeed add an SR-22 onto my current auto insurance policy. He also explained to me that this would save me a lot of money this way. After he helped me by answering all my questions I ended up only having to pay $100 today for the installation fee and my policy price stayed the same before I added the SR-22!!!! He did an amazing job and also sent me his personal contact information to get ahold for any other future issues! read more

I recently got a new car and called for a quote. Reece helped me find the best insurance for me and he ended up finding a quote for my two cars. Thanks read more

I went here a couple days ago for last minute car insurance and was helped by a young lady named Nadine. Great customer service! I definitely recommend this office and Nadine. read more

Vinicio is knowledge and personable. He was able to find the best competitive rate for my car insurance and saved me money! Definitely recommend checking out this Cost-U-Less Insurance location for any insurance need. read more

I would like to say Thank To Reece Gross he made it very fast and easy to get a quote and insurance I definitely recommend using cost u less insurance read more

So this place doesn't actually carry insurance. They are a broker that charges you money to find an insurance company. They have written their contract with so many holes in it that they can literally just keep taking your money even if you're not happy with them. After four hours of phone calls over five days with five different people I can tell you this place is not worth it. On a more logical note, this company is a middle man, so they charge overhead to find you insurance which means "Cost-U-Less" actually ends up costing you more than a large corporate insurance company. Save your money and your patience and avoid this place. Unless you don't have enough stress and feel like you could use a place that needs to be watched constantly. If that is the case, then please feel free to give this place a call. read more

I had the best experience trying to get auto insurance for my husband. It could not have went any easier for me and I Angel for it. The customer service I received was outstanding!!!! He was so helpful, found me the best deal in my price range, he was just AWESOME. I will recommend him and this office to whoever is looking. Thank you so much Angel for the great service. read more

So I got home from my first baby being delivered! Unfortunately came home to my insurance being cancelled and SR22 was revoked, I had no idea luckily Rodrigo helped me get my stuff back on track, I really was bummed out to come home to this news rodrigo fixed it up quickly and go me my SR22 back just in time for me to enjoy my weekend, really helpful and hospitable! Thanks cost u less and especially rodrigo for the easy reliable help that all took under 30 mins. Definitely will stick around with these guys! Finally, thanks rodrigo! Baby Sebastian is happy his dad is at ease! Sincerely, Sergio from Pacifica! read more

Just got a new vehicle and called to get a quote from a member named Rodrigo. He had helped me immensely from start to finish. There was no need to find a better price from other providers. I'd highly recommend Cost U Less to everyone. Thanks R! read more

Rodrigo bravo help me out in finding a Way better .appreciate the help!! And it was fast and easy and simple. Thanks!!

Rodrigo was extremely helpful!!! My daughter has the worst driving record and he got her the most amazing quote and she now has insurance!!!! Thank you so much Rodrigo !!! read more

Called today and was quickly connected to Vinico Soto. He was very patient and kind. He helped and explained my new coverage. I am very pleased with his service especially since I live in Paso Robles and he was able to help via the phone. Thank you cost u less and thank you very much Vinico read more

Great Service!Rodrigo Bravo assisted me and he was able to cross compare prices and help me stay within budget. Quick and easy, thanks!

If I could give 0 stars I would!! I went to get insurance 1 month ago. Gave Bethany Jimenez my license and had told her the address on my license wasn't current. She told me she would fix it. SHE DIDN'T! I never got anything mailed to me and turns out when I called..they had cancelled my insurance. They tried blaming it on me but when they read back my address turns out she put a complete different address than what I had told her.. I don't even live in Salinas so I don't know where she got that address from. Not even an apology for her mistake or anything! read more

Vinicio soto exceded my expectations he help me get a great deal ! And I was out of there in no time I'm glad I found this place . Great staff .! read more

If I could put zero stars I would! Customer service is horrible, the employees that work there just always transfer you to their freeway insurance people (obviously overseas) who actually know nothing of the actual auto insurance they signed you up with. For the last 5 months my due date is on the 2nd, I receive a cancellation letter on the 1st for non payment, one person says a glitch, another says I have to pay days before because they'll cancel me on the 1st but if I pay ON MY DUE DATE that reinstates the policy. Every single person gives you the run around, not to mention you end up paying more with a $200 broker fee and they do not even help you with basic questions. I regret ever choosing this place. read more

This brokerage charges a hefty fee for a new policy, and makes it a hassle to cancel your policy. I called to cancel, and the rep told me I had to sign some forms. I asked if those forms could be sent to me via fax or email and if I could sign and send them back via fax or email. The rep told me I had to come in person to do so. Long story short they'll setup a policy with you over the phone in a jiffy, but if you need to cancel, make sure to take some good time out of your day to travel down to the office, wait for a rep, then sign a piece of paper. In today's day and age of technology I know this could have been avoided. You can accept documents over email, but if I need to cancel, I need to show up in person. Is this an escrow signing?!? Overall this cost u less location is friendly, polite, well dressed, but I think it can work on it's business ethics. 3 stars because I know how business goes. read more

I have been coming to Cost u Less for years now. The service is fast and easy. Glad to have the insurance people that know our policy the best.continue with the great service. read more

We came in to renew our insurance and the lady behind the counter (Yosselin) was very helpful in removing and adding a vehicle for our account and even went through extra lengths to get us a discount! I had a great experience here at Cost U Less and would definitely recommend this insurance office to anyone looking for insurance. Thank you Yosselin! read more

Julio went beyond the call of duty and displayed an awesome example of great customer service.Julio was patient being on hold while my employer called , hold while I searched for all the proper info needed and even stayed after business hours to ensure I got the best rate. He made it very easy to do business with and Id recommend him for all future insurance needs, read more