Bad Situation Turned Good…read more This past Friday, November 17th, I purchased two Andis products from this store (1 Andis Profoil Shaver /1 Andis T-Outliner). To my dismay after returning home, while attempting to turn on the T-Outliner, I found it to be inoperable. Unable to return the product that day due to a weekend trip out of town, I returned to the store today to exchange this product and to ask about the possibility of exchanging the "Andis" Shaver for a "Wahl" Shaver. Upon my return to the store, I had a negative experience with "Jay", the store manager. He questioned me (did you drop it?) and alluded to me being untruthful after seeing a hair follicle on the side of the T-Outliner (which may have been picked up from my bathroom while using another product). After some back and forth, between myself, my brother and Jay, Jay tested the product and confirmed that it did indeed not work. He tested another T-Outliner and allowed me to exchange the defective product for the working one. Consequently, after Jay opened the box for the Shaver, he identified hair shavings inside the blade opening, keeping in mind I had not opened the box. I was shocked by this. Jay informed me that he could not exchange the shaver and that the new Outliner was non-returnable. After this interaction, I was angered and very offended. I quickly decided to call back to the store to gain the owner's contact information to further discuss the matter. After making several attempts to call, I finally got in touch with someone. To my dismay, it was Jay, the associate I had interacted with prior. Jay informed me that he was the owner. I explained to him how I had felt about his rudeness and after several minutes of talking, Jay apologized and informed me that he would accommodate my need to exchange the shaver. Long story short, Jay handled our altercation in a professional manner. He admitted that he had maybe based our interaction from past experiences from customers that tried to get over on them. I definitely understand this viewpoint, as I have worked customer service for several years. Overall, Jay made my day by taking time to hear me out and assisting me. I will definitely return to this store just because of how this young man handled this situation. He owned up to his mistake and helped me out in the end.I have much respect for him and his willingness to turn a bad situation into a very positive one. Thanks Jay! You've gained a repeat customer in me. Shop here!!!

I visited Diamon Beauty supply a year ago and vowed not to return due to poor customer service. A…read morebarber recommended I try again because he has such great experiences with the employees. Not so true about that. They have an extensive selection of products but perhaps he should invest some of the funds on customer service. The young lady at the register was rude with an attitude, so that's it for me.

I just came here looking for lash clusters and they did NOT disappoint. They had sooooooooo much…read morestuff like this is one of the best beauty supply stores I've been to. The cashier was so sweet too

If I could rate a zero, I would. I made a purchase last month. A perfume spray and hair gel. Tried…read moreto return them today a little after twelve. What they don't tell you when you buy is those products are non returnable and non exchangeable. It's in tiny writing in the middle of the receipt. They are more than happy to take your money but you are stuck with products if they don't work. I commented that I would never come back and her response was "that's fine you don't have to" That's not how you talk and treat customers. I hope management does a retraining. Otherwise no one will want to shop there.

Looking to get your hair done at beauty store nearby shopping center this is the place for you…read more I definitely enjoy my experience here each and every time that I come in the stylist that does my hair. Her name is Morgan and she is phenomenal with a silk press and curls definitely would recommend if you ever want to get your hair done and glam up or need a updo for future style she's the one for you. My very first appointment was very smooth and very good. I got pin curls with my silk press in each time that I have got service with her. It's always last in a significant time. And my hair stays consistent of how it started and that's most important for me when it comes to my hair texture. And she was very knowledgeable with giving me tips in regards of keeping my style in as well as maintaining it and I love that as well. The salon is located in the back end of the store blending in with the other sections nearby in its on area. They do offer other services I saw including touch ups for any one who is looking for a quick touch that was $35 dollars and silk press is $91 plus tax definitely worth the price and the results are amazing. Highly recommend booking them for next hair appointment and it was definitely a great and pleasant experience I will be back for more services

I had to do a return due to the an item not being to my liking. I always get trapped into a vortex…read moreof hair, make-up and more in this store. I enjoy shopping here. Prices vary due to the items being prestige or drugstore brands.

Buyer be aware. At this location my wife purchased some plug in air fresheners, they didn't do what…read morethey were supposed to do, so we returned them the mgr EVA assisted us, we spent $ 60. + dollars CASH, we exchange the product for a more expensive type & paid the difference on a Visa card, we returned those because they didn't work, the mgr kept the original receipt gave us a current receipt stated she could only refund $ 8.75 in cash and $ 23.00 on a gift card THAT DOES TOTAL $ 60. + DOLLARS IN REFUND. The mgr states you can take this and take it up with customer service. And that's just what we are going to do!! This location is getting 1 star because I can't give less!! Buyer be aware!!

I come here on a rare drive out this way only for the excellent selection available in this store…read more Some associates are so aloof and have no idea what's in stock or even on their sales floor. Then consistently ask you if you need help but cannot answer your questions. So, basically, don't come ask questions and know the product well. Store returns and exchanges policies have changed so read up!

I finally got time to come by to Miniso and the store is bright and spacious, but not that big. The…read moreitems were very organized and I like that they have a lot of things there like asian snacks and asian drinks as well as other beauty products that I seen elsewhere. The customer service is friendly and helpful as well. I looked around a while and found what I wanted a dim sum blind boxes and other food snacks and drink i bought. I will definitely come back next time to buy more items again. They are a very awesome Chinese store

Adorable overload!!!…read more They've got blind boxes everywhere, Sanrio, Lilo & Stitch, Disney, which is cool, they have a wide variety! You could honestly spend forever just trying to pick which one to get. The store also has tons of cute stationery, makeup bags, and little accessories, perfect for gifting this holiday season.The rewards program is a nice bonus too Miniso is a super cute and fun store that I'll definitely be visiting again

The woman that was working there had terrible customer service. I was there shopping for some…read morecheaper jewelry for my prom and she made me feel so insecure with her rude remarks. She rudely asked me multiple times why I was there and. just told her I was looking. She accused me of stealing when I was looking at the rings posted right in front of the cashier with no bad intentions. I have came to this store one other time just to look around and got nasty looks as well. I was highly disappointed and left the store instantly from feeling unwelcome and accused.

I absolutely love this store , I've been going there for yrs, the lady is always nice , sweet &…read morepleasant. She's also very knowledgeable, respectful to the customers, & all around a good saleswoman when it comes to the items in the store . My fiancé & I love it there , we are regulars when it comes to the oils that smell so good , the small things like the jewelry & etc. I we both recommend this store to everyone!!!!

Love Sephora and all that it offers. I like this one at Greenbrier 1000 times better. Not as large…read moreand the ladies working here are a lot friendlier and genuine. The other stores many of the associates are super busy so it's hard to get help sometimes. My daughter loves it as she will walk in looking like a 9 yr old child and come out looking like a wannabe drag queen.

I assume it's good. I take my girl, she gets excited, I spend some money and she leaves happy. What…read moremore can you ask for.

I stopped in the Sally Beauty store #430 on Greenbrier parkway in Chesapeake VA this morning to get…read moresome gel polish remover. I did research prior to going in so I would know what to get. I was welcomed by the young lady at the cashier's area. I went down the nail care area and quickly found the acetone I needed. Then went a little further down looking for cuticle oil. The employee came over and greeted me and asked if I needed help. I told her what I was looking for and she quickly pointed out several varieties. Then I asked if they had toe clips to avoid using foil. I didn't think they would have them in stock and explained that to her. She got a big grin and took me about 10 ft down the aisle and right there on the bottom shelf was exactly what I needed. She was very helpful, knowledgeable, and friendly. More retail establishments need staff like her. Thank you for a great experience.

Wonderful store! Everyone is always so helpful! Love this place. Been going here for hair dye,…read morepress on nails, makeup for years now. Highly recommend!

Oh what a hidden gem in Chesapeake! I like to get my nails done, but I prefer to do my own. Now I…read morecan just run down the street and grab a few supplies. It is super CUTE in here. Spacious, well organized, and affordable. I made the trek today expressly for nail glue, but I did peek at the cuticle oils--oh, this spot had all the great ones--pineapple, strawberry, etc. I will DEFINITELY be back--and soon! There is a whole vibe to this place. And to be honest, I don't know of another nail supply place that is this close to me. I'm a whole fan of Dime Nail Supply!

Love that there's still a Penney's in the area. Great place to find sale items for sure. Located in…read morethe Greenbriar Mall, which, unfortunately, like a lot of malls, isn't very active. In the area, Check Them Out!

Located inside Greenbrier Mall across from QVC. There is a Sephora inside. The store was pretty…read moreneat and clean. The staff wasn't friendly at all though. I ordered online & went to pick my order up. You pick online orders in the Home department on the first floor. I wish there was an expedited line for pick ups, but I had to wait in a long line for my order. That was annoying. JCP isn't my favorite store, but they have lots of good deals. Look online for coupons before you order or go shopping in the Store. They wore masks and the floor was taped for social distancing. The customers didn't pay attention to that though. So, be sure to wear your masks to prevent getting their germs.