I Recently took my Black soft modded PSP into cosmic games to have it fixed. Originally I had these issues:
. Stuck Vol+ button,
. Wanted shell replaced (in blue) to fix the screen scratches & fix the back hinge
I was told it would be 2 weeks/$20 (shell replacement was added, the price came 50 & indefinite time), & that cosmic games were ok with working on it even though it was soft modded, which I made sure to ask at the start. They also never asked me for my phone number which was weird, just my first name.
2 months later, I after not hearing anything, I started calling & all I got each time is "why don't you come down so we can see if we have it", even after id ask them to check in the back room. little rude since they knew I lived in a different city & it was a long drive. Each time it was never done. Finally, when they were 'done' one of the workers handed me the system in my case, I paid for it, but he wouldn't give me a receipt & asked me for cash only (That was unexpected). Right before I left I realized I hadn't taken a look like I should have before paying & was shocked to see it in worse condition.
List of issues:
. The screen was very scratched & in an unusable state
. Only top shell was replaced,
. The buttons were now mushy,
. Dust between LCD & shell
This was unacceptable, I kept my calm & asked them to fix it again. I was told it would be 1 month exactly, & 30 bucks. I didn't wanna pay but I accepted anyway. After 1 month, they hadn't finished it, so I kept asking & 1 month later they started being super rude to me on the phone. I was actually yelled at by the owner multiple times (I never yelled back, nor was rude). I ended up having to have my dad call because I felt I was being scammed & in over my head, my dad reported the owner actually threw a fit in the background of the call. Eventually, they told me they could switch it with a PSP 1000 or 3000 right then & there & not charge me. Both of those models are worse than a PSP 2000 so I said no. (PSP 1000 have less ram, 3000 screens are known to be problematic). The owner also dropped the remaining charges for the device.
When I showed up, they handed it to me in an even worse condition
List of new issues:
. The back hinge was still broken, if not worse,
. The screen is still scratched, if not worse than last time,
. Cosmic games put a USED PSP 1001 Shell the PSP 2001 (PSP 2001 is thicker, causing many issues)
. The secondary battery I kept in my case was missing,
. Inside the PSP was not my normal battery, instead, it was a much smaller battery (physically & capacity),
. The LCD inside was scratched,
. Because It was smashed into a smaller shell, the home, volume +/-, start, & select buttons all were forced to be pressed if any I BARELY even touched any part of the lower half of the system, making it impossible to stay in came without the home screen pops up
. Sometimes it doesn't even want to boot now
Not knowing what to do, my dad and I took it into CPR next door to see what they could do. After talking to CPR, I started noticing it wouldn't always boot, realized the screws were not screwed in all the way (& didn't match), & I finally realized it was the wrong shell. I decided I wanted to talk to Cosmic games one last time to get my money back & return the game I had accidentally left in it when testing it. At this time I was feeling anxiety so I let my dad talk to the owner. All he would say was "cant help you. Nothing I can do, not my problem". When we handed him the game he even tried to claim it wasn't his (the sticker was on it) & eventually said that it was hardware modded, & the screen LCD was already scratched before he got it & said some of the issues I wanted fixing were already there & not his problem (excuse me?), before we could speak. We kept our calm & left, but we were so angry. Never did act rude/swear/raise my voice... & yet now I no longer have a working PSP, & at this point, it would cost more to fix it than to just buy a vita. I can't believe I was treated like this, & I refuse to ever come back. Nice job guys :( read more