I've been with AHS since 2019 and have been doing claims for A/c since 2020 and the company that's…read moredispatched is A.R.T every time. normally I get the same individuals and I was cool with their customer service, demeanor, thoroughness in explaining whats going on and responsiveness on fixing my issue. Today I did not feel that same welcoming, caring customer service from who came for this service call. No care or understanding and even my kids stated "I heard how he spoke to you and it was not like he cared but more like I know what I'm talking about so don't care what you're saying". This is not cool at all especially when I just gave good reviews to AHS about them. This guy didn't care at all what we are going through just advised me to leave it off until he gets the part because it won't be cover if it freezes. keep in mind he never said when about the part will be in, it's hot as hell, and when I tried to look at previous calls to see if this was or should have been fixed he flashed me last call saying it was just cleaning but I know for a fact the damn unit froze because we had to turn it off to thaw which caused leaking down stairs and all these towels were still in there from it. I'm done!!! At this point I have lost trust .

same day service! came out and diagnosed and fixed the problem with my A/C only hours after I…read morecallled my warranty company. Jeremy was knowledgeable, friendly, and super helpful with tips to keep it going and it is up and running same day. great service, thanks so much!!!

I found Elite through a trusted friend...as my A/C had died while my husband was away, I needed…read moreserious help. I called via Facebook around 5:30pm and they were able to come out THAT NIGHT, to see what the problem was. They were very honest about the pricing and the work that was needed, also gave me alternatives if I didn't want to go with plan A. We ended up replacing the entire system (inside & outside units). They were able to work me into thier already busy schedule last minute. From first contact until new working system was fully installed & operational...LESS THAN 24 HOURS and on a Friday no less! I cannot say enough good things about this husband and wife team, they did a great job and I would recommend them to ANYONE who needs help with thier A/C.

From the owner: Elite Heating and Air Conditioning is a trusted provider of HVAC services in Killeen, TX, dedicated…read moreto keeping your home or business comfortable year-round. With a team of experienced and certified technicians, we specialize in efficient heating, cooling, and air quality solutions tailored to meet your needs. Whether it's installation, repair, or maintenance, Elite Heating and Air Conditioning delivers reliable, high-quality service with a commitment to customer satisfaction. We're proud to serve the Killeen community with affordable rates, prompt response times, and top-tier expertise to ensure your comfort is always a priority.

If you have American Home Shield which is a great service. Please if they assign you to Arctic Air…read moreService & Maintenance, call them back and say NO THANK YOU ask to be assigned someone else. They assigned this company to use a week ago, told us to contact them and make an appointment. I call to make the appointment after the 4th of July holiday, the following Tuesday and was told I could not make an appointment that the contractor would call me when they got to my number or place in line, that's fair I thought. Mine you they never ask who I was or what the problem was. I ask if I could tell where I was on the list and they said that they had no way of knowing, strange. Now I am worried because you have no idea who we are, what our problem is, and did not seem to be bother with taking down our information. I have used American Home Shield for years and never had this problem. We called back and was told that everyone wants their AC fixed right now and was left in awe at how it did not seem important to this so call company that we are in triple digits here in Texas, with a home that is at 95 degrees inside, which is why we are concerned. Not to mention that there are medical reasons to worry about as well. This was just the first two days of calling in which we did understand that others may have been in the same situation as we were in at the time. We just wanted to have an idea of the possible timing so that we could make plans to safe guard our family from the heat and no AC. However, we could never get anything from Arctic Air but "I can't tell you when and that they were working on AC issues that were overdue, due to the 4th of July. American Home Shield assigned us to them on July 1st at 11pm that night. We called back on day three and was told that they would contact us in 24 hours, never got the call. When we tried to call back after the 24 hours they no longer picked up. On July 7th My husband call American Home Shield and reported the issue and they reassigned us someone else with hopes of getting us help right away at this point. With all of this being said, I would have like a disposition from Arctic Air, letting me know up front that it may take a week or two to get to us. Instead I was waiting daily for information that I never received. They did not seem to be prepared when they were assigned this contract through American Home Shield. As of today, I found out that a good number of people have recently had problems with Arctic Air in Copperas Cove Texas. I am just happy that American Home Shield took the contract back and reassign us. Do not use Arctic Air Service & Maintenance in Copperas Cove Texas its not worth it. NO Air Condition for Seven Days Killeen, Texas

Did an amazing job of ac maintenance and fixing the drain pipe. Quick, efficient, and courteous…read more Would definitely recommend this company.

This company is very efficient, dependable, does quality work, and is affordable. They do…read moreelectrical work and HAVC

From the owner: Solo Trade Services provides professional electrical services in Copperas Cove, TX. Call us now for…read moremore information! We serve Copperas Cove, TX, Kempner TX; Gatesville TX; Lampasas TX; Nolanville TX; Florence TX; and the surrounding areas. Electrical Contractor, Electrical Service, Electrical Installation, Electrical Repair Service, Commercial Electrical Company

Antwoin is amazing! Very communicative and easy to work with. He is professional and fast, open to…read moreexploring the best outcome for the customer. This is a man who respects his reputation and works hard to earn your business - so give it to him!

Unfortunately people of central Texas I would stay as far as possible away from this company. The…read moreowner Antoine and his crew have no idea what they are doing with HVAC or how to conduct business. My grandmother (70+) years of age trusted them to install a new unit for her manufactured home. The crew installed the incorrect system that was made for a much smaller home and not able to perform at her homes square footage. As this awful heat came In and she quickly realized the issue Antoine gave her the run around. He told her it's her insulation or he was in the hospital or his crew wasn't ready. Once he finally realized she wasn't going to give up he said he ordered a new unit for her to install free of cost due to the mistake. That was two weeks ago and is forwarding all calls. For the rest of our community I will be going to the better business bureau to make a formal complaint so they can be correctly audited to ensure they are a credible business. For the purpose of this review is to help prevent this happening to any other folks in our area.

Arranged a same day appointment and let them know when I booked I had a work conflict and would…read morehave someone at the home to meet the technician. The scheduler failed to tell me that the technician would not go to the house unless they made contact ahead. Needless to say, the technician called ahead of arrival and since I could not take the call, they skipped our service call, which forced us to spend the night in 85 degree interior temp. I called in the evening asking why the tech did not arrive as planned and did not even get a response until 12pm the next day. By then, I had found a much more reputable service company and my issue was fixed. Encourage you to think twice before using this company. There are so many good ones out there and this one cannot compete.

These guys were awesome, they did an excellent job working on our Air Conditioner, reliable,…read morepolite, professional and very knowledgeable of their work. I can't say enough about Mr. Andrew Jones and his co-worker (forgive me as I cannot remember his first name) I finally have found "trust" in an awesome company as I had used another local company here in Copperas Cove and they were completely unreliable and untruthful. This former company had us sign a contract and they were suppose to come back and follow up and never did and you could never get a hold of them. (then they tell you that you owe them $$) Outrageous!!! AirHeads was here right on time and went over and beyond and I finally feel I can trust a company again. I highly recommend them to everyone!! If I could give 10 Stars I would!!