Gotta give a star for the Honda name. Honda needs to evaluate the relationship with Corwin. Just shaded over two hours for a oil change. Now the folks are friendly. But, they should pay you for your time. I have in Fargo experienced many different dealership and service centers. This is bar none the worst. A step further in travels and living a crossed the country. Places such as Salt Lake City, Denver, Tampa, Orlando, st.Paul, grants pass, Memphis, Jackson, Tulsa, Colorado Springs, Fargo's Corwin Honda is absolutely in great need of assistance. It is in need dire need of service it's self. In the front sales folks tell ya whatever to get the sell. But then to be told oh no more than one hour and it's over two. We never chose to ask for ride I'll tell you why. But, if you've read this far you probably can guess what I'll say. Done that before. Today two different groups what did they say? Oh my sorry guys not sure where that van or courtesy car is but we have your car done. Either all service should be free or vehicle prices dropped by 50% again the folks are Fargo friendly sure enough. But, the bank account of this joint can't hurt they've busted the walls down long ago. On how to get the advantage in ever segment they do. Now to be fair maybe they won't do that to you? Next service might drive to grand forks or Bismarck? Or even the cities at which point why should Honda be a choice anymore? Best of luck to all who venture in. read more

I sent a letter to Corwin, hoping to get compensated for the repair I had not yet heard back on. The letter made it to the appropriate persons, and they righted their wrong. I could not be more thrilled, everyone makes mistakes, but the action following is what really makes the difference! read more

We recently purchased a used car from Corwin Honda, and worked with Josh Swanson. He was great! We were there for nearly five hours and he stayed after hours to make sure the whole buying process went through without any hitches. After purchasing the car we found a few minor issues and Josh was there to help even after the sale was done. If you decide on Corwin Honda find Josh Swanson and you will not be disappointed! read more

I have always enjoyed purchasing from Corwin. I will definitely make the drive to Fargo again for our next vehicle instead of shopping in the twin cities area. I highly recommend Corwin!! read more

I would not recommend this dealership to anyone. I was sold a car that wasn't even legal to drive in North Dakota. Customer service very poor in trying to get my vehicle legal to drive. read more

Buyer beware!!! They brag about customer service but provide anything but! They must save that for their new car sales. Bought a used car, later that week it started giving us issues. They looked at it for ''free'' but refused to fix anything. When we complained they said they helped us buy not charging us to look for any mechanical issues in the P.O.S they just sold us. I kept getting texts after the fact from their customer service manager stating if there was anything they could do to help us to contact so and so. After the third text, I replied asking what kind of help they're offering since they had our car TWO WEEKS and refused to fix the junk they sold us. Never heard another word after that. There are a lot of other dealers in the area that want our business. We are done with Corwin as are many other people, we learned, after talking about our experience with them. read more

I recently worked with Corwin Honda to lease a new CR-V after my former lease expired. It was quite possibly the worst customer service experience I've ever encountered. I signed papers for a 2019 CR-V EX. They did not have the color vehicle I wanted on the lot, but had one coming in so I agreed to wait. I was given a "highly accurate" arrival date that was 7-9 days after signing, which I agreed to. Once the arrival date came and went without the car showing up (and zero communication from Corwin), I contacted my salesman asking where it was. I was continually told it'll be here "any day now "and that "it's on a truck on the way here." They also continuously claimed they had no way of tracking the vehicle once it was on the truck, and all they knew was that it'd be here "any day now." After 2 full weeks of waiting for the vehicle and many conversations with various people at Corwin, I was finally told the truth that the car was in fact at a dealership in Minnesota and would not be placed on a truck until that truck was full of new vehicles needing to be brought to Fargo. At that point, I was frustrated and tired of being lied to so I asked to cancel the deal altogether. No money had been exchanged and I never received a vehicle so I had every right to back out. This is when the general manager called me and was incredibly rude. He continually told me that I was not being patient enough, he told me I can't blame Corwin as they are just the middlemen and that they are doing everything they can to get it here. I continually asked to cancel the deal, where at one point he laughed and said that wasn't possible. He also asked if the reason I wanted to cancel was because I could no longer afford it. After talking for over 30 minutes and him refusing to listen to me about canceling the deal, I ended the phone call. At this point I asked my father to help me out as I was getting nowhere with the staff. The GM would not take my father's calls so my dad went to Corwin in person and demanded the deal be canceled. Of course, the general manager was nothing but nice to him in person. They canceled the deal and promised to contact me with all of the information regarding the cancelation process. To this day, one full month later, I have yet to hear anything from them. I have never felt so disrespected by a salesperson in my life. Myself and my entire family will certainly never do business with Corwin again. read more

Terrible customer service. They don't explain everything to you when asked. Beware when trading in your lease!

Customer service was fine. I was interested in the lease specials. Upon my arrival, I was shown a couple different options. After telling them which one I like, I did paperwork, waited, then the guy helping me said everything looks good and I shook hands with a couple different workers saying Congratulations to me. Ok great I thought. After 4 hours of waiting and thinking things are a go, the man that does the financial part said that I needed a co- signer. Well by now I'm thinking I'm not leaving with the new car! So, that just tells me they didn't submit my information first. What a waste of time. read more

it's 2019 you would think they should care about the customer. Long story. I went in to look at a vehicle. I did drive it and look it over I thought carefully. Also went by one owner car fax and description "Must See" "Amazing Condition" . I made the purchase a day later. Truck was put in receiving bay and after paperwork was done noticed several large paint chips. Not seen before and not shown in pictures of truck online. No idea where they came from. (now thinking it was areas covered in bondo and they popped off when put inside from the outside extreme cold). Eric Taylor sales manager said he would fix at his cost. I said ok since paper work was done and maybe I did not catch it. I left and drove across street to detail business to have it quoted to be detailed. They pointed out every panel had been painted had bondo and overspray everywhere. Me not being a body person just thought is was paint wear and that is why I took it to the detail shop. They also pointed out the fenders were rusting through the paint and it was a bad cover up job to hide it. Wondering where the listing "amazing condition" came from. Less than hour later I went back to the showroom to make Eric aware of the issue. His response "well you signed the paper work it is yours now" we are not Luther and have the 5 day 500 mile offer. I left and did not make a scene. Called several people and was eventually told that day they would take it back. I agreed before this if they took it back I would purchase a truck from them. I went back to the Honda location and then was told I "Had" to purchase a truck from there lot. They only had 4 available. The selection was very limited. I asked if I could choose from any of the other Crowin lots and was told NO. That is BS and I know it was them only wanting there credit for there lot sale. They obviously do not care about me and I eventually had to settle for a truck 10k higher than what I came in for. I am now having to possibly sell this truck to get into something more reasonable. This could of been done that day if they cared at all for there customers. We even 3 months earlier bought a 2018 new Honda Odyssey from the same lot. That of course did note matter to them. Corwin Auto group will never get anymore business from me and I will go out of my way to let others know this story. Stay Away. I guess that is why they are only Two Stars. If anyone know Tim Corwin email please send it to me. read more

Dealership has a lot of positive reviews? Our experience was not good from the minute we arrived. Drove from NE all the way to Fargo, ND with my wife to buy her what we thought would be a really nice used Jeep GC Summit. Looked nice in the pictures. Indicated how far away we were located (7 hr drive, 1 way) and that we had a bad experience driving this far to look at a car previously. Was reassured by the salesman multiple times via text and email about how nice the Jeep GC Summit was and that everything was in good working order. Even told him how picky both my wife and I are about vehicles and was told there would be no surprises. When we got there, they couldn't find or salesman, even though we had spoken and exchanged texts multiple times on the drive there. The Jeep was EXTREMELY beat up and abused both inside and out. The Carfax had indicated a minor accident, but it had to be more severe than minor. As you walked around the vehicle, multiple body panels and pieces were not lined up correctly, the fender flares were coming loose in a couple places, the center console had a stain/damage on the leather, that looked as though it had been scrubbed and could not be removed and had multiple chips and scrapes on the hard plastics. The gauge cluster plastic was splintered, which from our perspective would indicate perhaps an airbag deployment, which would again indicate the accident was NOT minor. The driver's door panel was literally glued on where there should have been bolts and bolt covers. Several of the bolt on front engine components (i.e. water pump, etc.) along with the cooling fan assembly appeared to be brand new, again indicating the front end damage was far more severe than we were led to believe prior to driving 7 hrs to look at it. When we inquired with the salesman, he said they had steam cleaned the engine, so parts looked shiny and new. I know the difference between brand new and recently cleaned. These parts were NEW. Not sure if they thought we were stupid or wouldn't notice these things or what? As a former salesman myself, I could never in good conscience sell a vehicle in this condition to anyone. That's not who I was as a salesman and is still not who I am today. I'm extremely disappointed that we drove that far and honestly, my wife is just flat out pissed off, which, let me tell you... made the 7 hr ride home very pleasant. I would run from this dealership as fast as you can. We did. They asked what they could do to earn our business. Well... be honest to people, especially those that are 7 hrs away. Offer them a tank of gas or a hot meal or $100 for their time and trouble, since they wasted an entire day of their life, 4 tanks of fuel and 3 meals on the road to drive a total of 14 hrs and look at a vehicle that is a total mess. Very disappointed. Will NEVER do business with this dealership and will recommend to everyone we know and see to NEVER do business with them either. Buyer beware!!! read more

Worst. Experience. Ever. Purchasing a vehicle is a big decision. I had been in there multiple times discussing options and prices, and Trent, the sales manager I worked with, agreed to give me a better price on exchange for giving him a 10/10 survey (which is pretty shady, but I like to save money). I agreed to the new price and we arranged everything. I would come in on Saturday at 11 am to do the paperwork and pick up my new vehicle. They pulled my credit for financing. It was all set. The vehicle was "mine." Except for when I showed up at 11 on Saturday and THEY HAD SOLD THAT VEHICLE. They didn't have it! I came in there ready to make one of the biggest purchases I've ever made and they didn't have anything to give me. And I never received an apology, either. They just scrambled at their computer and tried to find the vehicle I wanted somewhere else. What a poorly run dealership. read more

Purchased a new CRV from the lot. In 2 months time it could not retain tire pressure. Went back for service multiple times to try to get it fixed however they told us the rims were non standard even though they were on the car when we bought it off the lot and not custom. Therefore they wouldn't fix it. Refilled tires once or twice a week until tire fell off on the highway. They gave us a completely unreasonable trade in value and not going back. read more

After a day and a half of my calls being ignored when I called to discuss a vehicle I talked to them about, I finally figured out why. No one wanted to bother telling me the vehicle sold and they were content to waste my time while I tried to get ahold of them about it. Awful customer service and I will never have anything to do with this dealership. read more

Bought a used car for $26,000. When we picked it up it had a chipped window, a dent in the side & now makes a funky squeaking noise. It's only been about 3 weeks. When purchasing it and discussing price one of the salesmen actually said " what'd a think, your buying a new car?"WTHeck !!! I can't honestly recommend this place. Next time we'll look over in the cities read more

Received their VIP package in the mail. Contains coupons and a letter from Mr. Corwin himself. Unbelievable I get this considering the negative experience I had. I wouldn't take my vehicle to get serviced there regardless of how many coupons I got. read more

DONT GO HERE! No returns. Rydell in Grand Forks offers 7 day returns, 30 day exchanges! One star is generous for the terrible high pressure sales tactics these people employ. When I told my wife I didn't feel comfortable with the deal on the vehicle, he interrupted with "So why are we here?" Are you kidding me?! read more

We live in Texas and my wife was visiting her family in the Dakotas and Montana for a few months. She needed a vehicle to travel around and we wanted a reliable and highly safety rated SUV to drive our newborn around. We decided on a 2015 CRV. The problem was I'm in Texas whereas she was in Jamestown which is 80-90 miles away from Fargo. So I called them and managed to work with a nice lady called Rebecca. Though she sounded new and she was pretty accommodating (after consulting with her supervisor) because we had done our research and had fixed on a reasonable price we wanted to pay, the car color and also the CRV trim/model. All this was done through the phone without me or my wife having to step into their dealership. So this amount to a lot of trust required and they didn't let us down. They even outdid themselves by driving and delivering the CRV to my wife. To top it off, they did all the financing, title and licensing for me and the Texas license plates arrived in my mail a month or two later without me having to go to the Texas motor vehicle department at all. All we did was just pay a downpayment through the phone, get our documents signed/notarized and drop it off at the FedEx. This was the best car buying experience I ever had. No intense price haggling, wasting hours waiting, etc. I'm considering my future vehicle purchases with them and hopefully they can ship to Texas then. Highly recommended and I hope that you will have the same car buying experience like we had. read more

I would like to preface this by saying that the sales staff there was extremely friendly. I went in to attempt to purchase a new car. They are running a special on trade ins right now that's states "2000 above value, not matter year, model, condition". They valued my truck at 19,100. Which is on the low side, but after the 2k it would have been right in line with kbb value, which was the program they used. They then tacked on a $3,100 "reconditioning fee" which lowered the value to 18k. If you are running an any vehicle anycondition, why am I being hit with a few like that? It was already going to be tough to get a new vehicle with my credit which is not perfect, but after that it made it impossible. 4 hours later I got a call stating that they could make the deal work on a more expensive car, which makes no sense to me. I probably won't be back to corwin, and will have to Shop out of town. read more

We were trying to get a loan with the salesman Danny, we had to call him back and jump through all kinds of hoops to find out after a day of getting them info they are going to give $2,000 for trade on a vehicle that books around $8,000. He did not follow up well and had to call him many times to try and find out status of loan. If you want someone to pull your credit and give you a bad offer, this is the place to go otherwise I would check other places if you want to get a fair deal. read more

I started my search to buy my first ever Honda CRV at Corwin in Fargo. I did not know much about this particular vehicle so I was looking for a salesman that could help me decided exactly what I wanted. The salesman I delt with was George Shipley, we discussed various CRV's over a couple of days and finally decided on one, I called George to tell him we would take a particular CRV only to be told it was sold, which happens all the time no big deal right???? But then he told me he has another one only a year newer and less miles, I thought about it and said I would take it, told me it was sold between our phone calls, then told me its not sold any more because there credit was not good, so I told him I would take it again and gave him a credit card number for a down payment, called George and text him numerous times to find out where my CRV is and all I got was lies and dishonesty from him, I called to talk to the GM Victor Peterson and left a couple messages with no response from him either. I'm not sure what I did wrong other than trying to buy a vehicle from Corwin, but if this is the way you treat new customers I'm not sure how you stay in business, and if I get the chance I will warn anybody that asks me about this salesman. read more