1. Eagle Automotive

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West Fargo, ND

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Eagle Automotive

3.5 (4 reviews)
Open • 8:30 am - 6:30 pm

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8 years ago

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Tyler S.

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4 years ago

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9 years ago

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8 years ago

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Corwin Toyota - Dealer charging $7500-$10,000 over msrp

Corwin Toyota

(77 reviews)

Two-Part Review - Sales & Service…read more This is a two-part review based on my experience purchasing a 2021 TRD Pro in June 2024 and my ongoing service experience. Sales Experience (4/5) When I came in, I knew exactly what I wanted. The truck had only been on the lot for about a day, and I came prepared with a significant amount down. I thought that might help with negotiating, but eagerness + a rare model doesn't exactly create leverage. Lesson learned. Financing and management were solid. The salesperson was newer and didn't know much about the truck, so I ended up educating him a bit. No hard feelings -- everyone starts somewhere -- but as most people know, buying a vehicle isn't usually anyone's favorite process. Overall, I'd call sales a 4 out of 5. Service Experience (5/5) This is where they've really earned my business. I purchased the prepaid service package and have been consistently impressed. I'm now around 70,000 miles. They've made recommendations when appropriate but have never pushed unnecessary upsells. Oil changes are typically done in about 30 minutes, communication is strong, and they even send technician walk-through videos explaining what they're seeing. One visit stood out -- after an oil change, I had barely left when they called to say they noticed a small amount of oil where my truck had been parked and wanted to double-check everything. I turned around immediately. It ended up being minor residual oil from service, but the fact that they were proactive enough to call before I even made it home said a lot. Most recently, Hunter in service was excellent -- clear communication, honest discussion about what needed to be done now versus later, and he even honored most of a prior 15% service promotion after checking with management. And a huge shoutout to Larry, one of their senior technicians. I mentioned a small bumper issue while the truck was on the lift. He set expectations properly and said he didn't want to risk causing more damage. When I came back to pick it up, they had fixed it anyway -- no extra charge. That's under-promise and over-deliver. Sales was solid. Service has been exceptional. I'm currently considering purchasing a second vehicle -- possibly a BMW M4 or Z4 with the inline-six platform shared with the Toyota Supra. Living in Fargo, we don't have a BMW dealership locally, so service matters. The fact that I'm seriously considering a $50,000 used vehicle partly because I trust this service team to potentially help support it says everything. That level of confidence doesn't happen by accident

Tyler and Nermin are both extremely rude and highly disrespectful. They will give you the run…read morearound all day then insist that they didn't when they in fact did. They will tell you one thing will work for proof of residency then in the next breath tell you that won't work. They don't give a crap about you. They will talk down do you and belittle you. They just want to get a sale even if it's at your expense and it results is screwing you over. I recommend avoiding both of them at all costs. They are not good employees and the company should rethink their employment. I should not have been in tears because of the way they decided to treat me. VK has absolutely no sense of urgency. I told him and Tyler for about an hour that I needed to leave to take my dog home and get my boyfriend and come back and they refuse to let me leave when it was a two hour round-trip to get back, but they just refuse to stop talking VK told me no I wasn't going to leave that his manager needed to have a few words with me before I left and he continued to talk for at least 45 minutes to an hour. Meanwhile, my dog that was sick out in the vehicle for about three hours because they just couldn't stop talking and let you leave and come back. Typical salesman taking advantage of women because they think they're stupid and didn't want me to go get my boyfriend. I am highly upset with them. I told them that I wanted the tires balanced before I signed any paperwork by the vehicle. That anybody that drove, the vehicle would complain about the vehicle shaking when I got up to high speeds and VK Proceeded to tell me that I was just costing the money by asking them to do that. He told me he would have it done within an hour, and it took over three hours to get done. I asked VK about when the oil was last change in the vehicle and it took him nine hours to respond to me and then proceeded to lie and tell me that he called me and left me a voicemail which he did not, and I was able to prove to him that he didn't and his response was oh, I must've called the wrong person. This was the absolute worst experience I've ever had in a dealership. Terrible customer service all of them are completely disrespectful and don't give a crap about anybody but themselves and getting a sale. Do better Corwin. I'd give you 0 stars if it was an option.

Eagle Automotive - usedcardealers - Updated November 2026

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