Buying from Corwin Honda Fargo has been one of the most disappointing and unprofessional experiences I've ever had with any business. The lack of communication, accountability, and basic organization is honestly shocking.
I purchased a used vehicle that began pulling hard to the right within days of leaving the lot. I was told it would be "taken care of" during my appointment to have side boards installed. After waiting four full hours for that installation, we had to be the ones to ask about the alignment they supposedly planned to fix. Only then did the manager go check with the team apparently, no one had even communicated about it.
We were told there were no loaner cars available until my husband pushed the issue, and then suddenly, one appeared. The car sat in their shop from Friday through Tuesday, and not one person called to update us. When I finally called, the response was, "I thought your husband was picking it up." That tells you everything you need to know about how little follow-through there is here.
When we finally picked it up, the vehicle was still pulling to the right. After four days in their hands, the original issue hadn't been addressed at all. A used car should never leave a lot without an alignment check or a proper test drive. We were told the car had been test-driven, but clearly, that wasn't true anyone paying attention would've noticed the pull immediately.
To make things worse, rather than own their mistakes, management tried to shift the blame to the salesperson who was actually the only positive part of this entire experience. He was new, kind, and honest, and instead of supporting him, they threw him under the bus to cover their own failures. That speaks volumes.
We're now having the car inspected elsewhere to find out what wasn't done, and at this point, I have zero confidence in anything Corwin Honda claims.
This dealership thrives on passing the blame, dodging calls, and doing the bare minimum. They'll tell you what you want to hear until you sign the papers, and then disappear the moment there's a problem.
If you value your time, money, or sanity, avoid this place altogether. It's not worth the frustration.
And please don't bother telling me to "reach out." I already have. Multiple times. Unless you chase them down, no one here calls you back. You know exactly who I am and how to reach me. Thank you. read more