Hands down 5 stars at this location. I have been to the DMV countless times in another state and…read moremultiple trips here. Most recently to renew tags and upgrade my id. It was very full and as a walk in I was still served in 35 minutes. How do they do it? And kind... and friendly! This is rare... but the people at this location genuinely focus on customer service and streamlining the experience. Kudos !! Well done and you deserve to hear it.

If you have ever visited a DMV in another state then you will find the Eugene DMV to be…read more equivalent to a trip to a spa. Everyone here is focused on making your trip to the DMV as quick and pleasant as possible. The new location is bright, comfortable and inviting. The pleasant staff works well together making the experience much better than anticipated. Expecting to be there for hours I was in and out remarkably fast leaving with a smile on my face and my license renewed.

Next to no wait, even the one time there were lots of people they were fast and efficient. The…read morepeople who work there are kind hearted people ready and willing to help a very unusual experience for a dmv and not just once, I have had a great experience every time I have gone to this dmv.

Other tellers we're talking everyone else's ear off with a bunch of useless banter. I got lucky and…read moremy teller was quick and to the point.

Everyone was so so nice and helpful. The system is smooth and easy to understand. The best possible…read moreDMV experience.

It was a large group of Eugene friends, and everyone was ready for a long wait time…read more But, alas, everyone was helpful and kind. Everyone's getting done. One catch, though, during my visit; the cameras STOPPED TAKING OUR PHOTOS! The camera was fixed by the DMV TEAM WORK. So, Pack your patience along with all of the things you need. Thanks for your excellent service at the Eugene DMV throughout the city.

Easy in, easy out…read more Nobody really wants to go the DMV, unless you're a teen getting your first license. And that she was - having just passed the driving test at an offsite location in Wilsonville, the daughter and I went to the nearest DMV to get her license. It turned out the Sherwood branch was a zoo, packed with people, a bit surprising for a Tuesday. Once we made our way to the Info booth, we learned that despite having her photo ID / permit, they still needed her birth certificate (again) and supporting documents. So we left empty handed and headed home. Once in Salem, we grabbed what we needed and headed to our local office. I was a bit nervous to see the lines, but was quickly relieved to see a mere fraction of the people in the last branch. She was quickly assigned a number, with only two people ahead, and just like that - there's a new independent teen driver sharing the roadway. Don't fret, if anything, she's overly cautious! Yes, obligatory photo snapped in front of the DMV sign with her temporary license, but no permission to share. I don't know whether to cry tears of joy or sadness now that she can come and go in her own car.

They were efficient, friendly and quick. We had a few things to do and we were out of there in one…read morehour. What a great experience.

Scheduled a drive test for my son at the junction city DMV. They literally have a sign out front…read morethat says park here for drive tests and allowed us to make an appointment for one online. When we got there the gargoyle with the bad makeup who was super overweight poked her head out and made a big scene about services at their particular location her attitude was ridiculous and it was very obvious she went inside and made a scene to her coworkers as well who continued to treat customers terribly. If you don't do drive tests at your location maybe you should take the big sign down out front that says park here for drive test I don't expect them to because she didn't seem very intelligent but I wouldn't suggest anybody else ever go to that DMV if you want to be treated like a human at all. No wonder people hate going to the DMV if those are the kind of behaviors that come from the workers there, absolutely disgusting behavior. Even if they did do drive tests I wouldn't allow those types of people to be in the vehicle with my son. As government workers you have a certain standard working with the public this is not your personal house and I really don't care what's going on in your personal life you should never ever treat people like you did today. I'm not shocked they're closing this location... if I was their boss I wouldn't let them work with the public either.

Some of the people that work their are helpful but some…read moreLeave a negative impression to reinforce the stereo typical state union worker. On my third visit for the same matter, Carlos Leon "helped" me and gave me opposite "guidance" from two other workers. I knew he was wrong but he would really listen. Thank goodness one of the ladies overheard and stepped in to correct his misinformation. He didn't say thanks for your help, didn't apologize to me, no acknowledgment that he was wrong. Poor character not to be able to acknowledge a mistake. He was ready to send me away and force me to jump through multiple hoops I didn't need to do and he could even say my apologies?

We had an excellent experience with the South Salem DMV from start to finish. Everyone we…read moreinteracted with was kind, courteous, and very helpful. We visited this location three times in 2025, all without appointments, and were seen immediately each time. Every visit was smooth and pleasant.

Worst service I have ever had whichever raggedy snarky bitch answered my call and didn't let me…read morefinish one single sentence I had... please have the day you Deserve. It's 9:38am and you already hate your life at a job you signed up to do

I've been here twice and the best thing I can say is there wasn't a long wait. Each time the staff…read moreperson was even more rude than you would normally expect from a DMV. The first time I was told I was stupid to want to get a RealID because I already have a passport. The second time I was given misinformation regarding getting a title for an old car from out of state. I called the state office from the parking lot and was told the exact opposite.

I have to give 5 stars because of my experience yesterday and the singing gentleman who helped us…read moreand was AMAZING! I have NEVER been to a DMV and had such a fabulous person helping us. He didn't act like he hated his job. So friendly, helpful and nice and he sang Christmas tunes a lot. It was super refreshing to see someone not acting miserable doing there job and being fabulous. If only more people could be like you! Thanks for being so awesome. If everyone could be like you, it proves you can enjoy your job because there is no reason to be angry and nasty when you are getting paid to be there! I'm sure it helped I did my research and we were prepared, I will thank my TBI for teaching me to double check multiple times and be completely prepared to make the transaction as seamless as it can be!

My elderly grandparents had to obtain their Oregon Real ID after moving here from another state…read more Both are hard of hearing but they were treated so well. Hats of to Talia (not sure if Inspelled that right) for being so kind and patient.

Everything, the website is not user friendly. Two years in a row they don't send out registration…read morerenewal. Kiosk won't work, on hold multiple times for over 47 minutes only to be hung up on. Last month dropped in to register new vehicle, 3 hour wait time. Extremely inefficient. But hey if I didn't want to register my vehicle for the last 10 years and park anywhere and accumulate trash for a year no one would say a word.

Simple instructions to renew your registration . I thought…read moreit would be more difficult but it was quite easy.

The employees have been kind and helpful every time I am in, even on days that there's long lines…read moreand they've clearly been really busy or short on staff.

I tried to speak with a service representative. spent half an hour fighting the robot on the phone…read more this is by far the worst experience I've ever had. I cannot believe this level of unprofessionalism from a company. fix your phones. let us talk to a real person. there was literally no option at all to speak with a representative. there's gotta be some violation because of this. the value of this company is garbage and I'm pissed. do better USPS.