Don't let my location fool you, this is for the clinic in Corvallis, OR
I would give this clinic zero stars if I could.
In summary: they fail to follow proper clinical procedures, they are greedy, and they treat pet owners disrespectfully. The details are listed below.
We have an ancient cat, 22, who we are trying to take care of, all while living within our budget of my husband's graduate school stipend. I asked this clinic to allow us to purchase one of her medicine in bulk to help us afford our appoints and they refused. She would write a script for two more weeks, if we made an appointment to come in on the spot. They treated us a children, that if they didn't hold the medicine hostage, then we would not bring our cat in for tests. Never mine the fact that we had already brought our cat in THREE TIMES IN THE LAST FOUR MONTHS. This was for fluids. We also get five other medicines from this clinic - there was no reason to hold this particular one hostage.
This vet missed the point entirely: treatment for our cat is a collaborative effort between the vet and ourselves and we are full partners. Factors that go into this include our willingness, and to what extend, we will do medical procedures, and what we can afford. These are the same factors that go into human treatment. In no case, ever, does the vet or doctor get to play the role of dictator.
When I pleaded my case with the extremely young vet, she told me that "they knew what was best". How is making it so we cannot afford to bring her in for her best interest? She would not answer that question First off, if we follow her line of logic, the end result is that the cat gets no medical treatment whatsoever because we would have spent our entire budget on medications. Second, that horrific condescending attitude, combined with the lack of any real information to work with, was the most incompetent, offensive experience I have had in recent memory Frankly, it was the response of a bully.
Regarding the medicine in question, they charge triple what other vets we have seen charge (triple!!). They charge $23 for a 'kit' that we used to get for $8, including a more expensive administrative line! It was greed pure and simple. We could buy a case of that medicine for $50, save $180 over the course of six months and have enough to pay for one vet visit with tests for our cat. But this vet saw absolutely no value in this approach, instead insisting we pay that $180 to them for the medicine AND make a vet appointment, whether we could afford it or not.
In case you think I am rating them poorly on this one instance, horrific as it was, I am not. We had one of those sets of tests they strongly recommended. It cost 1/5th of our monthly income. They were so insistent on how important it was. Well, guess how long it took them to get back to us about them? SIX WEEKS!! To be fair, the vet tried to send an email but it was cut off. It took us two emails and several phone calls, and FIVE MORE WEEKS to get them to actually finish the process of getting back to us.
The reason it was so difficult to get any information about that email was that when I would call, the vet had failed to write any notes about her recommendations in the charts. NONE. This is like failing Clinic Procedure 101. As a patient, or patient owner more specifically, I should be able to call and any single person on the staff should be able to look at her chart and tell us what we need to know. The doctor not filling in this information is absolutely unacceptable, and this instance is a prime example of the reason why. We were not able to make the proper adjustments to our cat's treatment because no one knew what they were, except the vet, who had that information stored around in her head. This is the part that blows me away. Vets want the same respect and responsibilties as medical doctors. Well, then act like one and don't do such sloppy work. Put the information in the chart where it belongs.
The last bottle of medicine I got from them doesn't even have the correct name on it. That is simply beyond the pale.
Don't go there. They are not realistic about budgets and the realities of life. They demand tests, but do nothing with them because it is too much work follow proper procedures. BTW, I am a board certified medical professional with twenty years experience and I have never seen such horrible behavior towards a patient, be it human or animal. This is also how I know just how terrible their clinic procedures are. These people should find another line of work, they are not suited to this one. read more