I took my cat into this hospital for emergency care Aug 2021 because there is no other option. I will drive 2 hrs. north or south to avoid them. They are unprofessional, lack urgency, lack clear communication, lack organization, and their ER Vets do not coordinate care with each other. I had 4 different ER Vets who asked me what is happening with my cat when we did not know what was happening & is why she was in the ICU. Their errors lead to a very traumatic experience for myself and my little girl.
I told them multiple times to leave my cat in privacy as she is timid avoidant. Yet every tech person told me how often they were petting my cat & giving her lots of attention. They smiled and laughed as they said this to me. I told them she only eats dry food & they told me multiple times they only offered her wet food. She was not eating. I asked why they were not giving her a nose feeding tube. They never told me why.
They didn't follow my PCP vet's advice when she was admitted. They denied knowing information that is clearly found in their chart notes. Each person I talked with has lied to me about what they knew or did not know. Each vet that came into shift had their own treatment plan based on limited emerging understanding of my cat's overall sudden, complicated, & serious health issues. When I asked to remove my cat after 24 hrs., they would not let me take my cat home, I had to wait another 24 hrs. for her be released even though they said they couldn't do much for her treatment based on their limited generic knowledge of her specialty health issues. They were to do a ultrasound & monitor her condition only for transfer within 24 hours; not provide any directive of care. They are not feline cardiologists or feline kidney disease experts. I was talked over & told misinformation about her conditions. They delayed the transfer.
They told me she was in intense pain & was going to die. She was in a horrible state when she was returned to me. She had razor burn, was covered in urine, dirty, hungry, & bloated from improper (too much) fluid treatment which the Dr. said was not helping her condition, but they did it anyway. We did not have information about her heart yet, so a decision to aggressively do fluids was misguided, dangerous, & was not at the advice of my PCP. She was clearly shaking & had not slept. She was overmedicated. She was forced into CHF.
They denied me the ultrasound and forced me into having them give me the echo. I don't know any situation where a caring Veterinarian would stress test a cat over two days who is stable but in renal failure and insist upon giving that animal a echocardiogram.
The misdiagnosis is confirmed by specialists. We received a bad, expensive echocardiogram which set forth events leading to lack of treatments that could have helped her be more comfortable for her last weeks of life.
If I had listened to them - and not had the experience I have - other clients would have euthanized their cat that weekend. We did not know what was going on with her yet. 5 weeks later my cat returned to near pre-ICU health and lived many more weeks. She is confirmed to have not been in pain and did not need the heavy medications or heart medicines they prescribed.
This practice does not understand feline care, as they often referred to their knowledge of a dog's condition which is not what cat families need to hear. When they told me my cat was ready to be released it took another 3 hrs. to bring her home. There was enough staff that day talking to each other & pushing retail, so I don't know why it took so long to release her. I had to refuse paying my final bill until I demanded to have the radiology, chart notes, & records sent to me, which still took two weeks to receive.
Do not buy medicine from this clinic! The mark up cost is considerable. Their dosage on her medications were too high for a feline, & a patient with kidney deficiencies. When I have requested all my imaging, diagnostics, & reports, they are not organized with how they provide this information to my specialists. Every specialist I have asked for my file to be sent to, has received incomplete information. I know this because when I inquire to have my specialist send me what Willamette has sent them, the file information is not the same. I would not know about the missing information if I didn't follow up with what my specialists received. If you have insurance this will create a headache & possibly create more confusion, loss of benefits, & other issues for the claim's specialists (it has for me!).
AVOID THIS PLACE. Take your feline to ANY OTHER emergency 24/7 clinic. If your beloved pet is going to die within 1 HR why bring them to clinic that can't provide the proper care anyway? Call the Mobile Vet Clinic instead.
The more I share my story, the more I hear I am not alone. read more