My experience was great. Yes the waiting time sucks, we waited four hours but I am not going to based my review based on the wait time because it's common sense. Once they got to see my dog the communication was great, they explained everything to the dot. The receptionists were really nice. Jason was phenomenal at explaining all the paperwork and doctor Chris Hovenden did his job. They were all very kind to my Tobi. Thank you for all you do. read more

On June 29th, I had what I thought was a normal, healthy 6 year old cat. That evening, she seemed under the weather. She had FIV so I did notice some decline when I went to let her in the middle of the night, and at 3am decided to take her to WilVet to see if some antibiotics and fluids could bring her back to speed. They hospitalized her and I thought we were on the road to recovery. What I didn't know is that she had multiple masses in her intestines and was in the dying process. I'm devastated and miss her so deeply. Every WilVet staff I encountered was kind and compassionate. The nurses and doctors explained everything patiently in plain language, and when we decided that saying goodbye was more humane than putting kitty through surgery, they supported us and were so compassionate. I wish there were another ending. I miss my girl so much. But the care we encountered was absolutely top notch. read more

They wouldn't sell my cat her special food that she needs randomly they were very rude about it

I had to take our 1 1/2 yr old dog Maisey in to this facility, she had eaten a piece of vermin, that had eaten rat bait. They said the best thing to do was to go ahead and get started on her bloodwork and check her vitals, even though we had not seen a doctor yet. We agreed and they took her in the back. After that, everything moved much faster. They brought her back out to us and once the test results were done, our little Miss Maisey's triage status was just bumped to the front of the line. They jumped into action, got us in with Dr. Laura, started IV fluids and admitted her. The staff here are amazing! Yes, you do have to wait because you gotta be triaged, just like any other hospital. But that is understandable, as you want the most severe cases to be taken first, even though it feels like torture waiting. No one wants to lose their animal, and everyone here is doing their best to save them all! I truly thank Dr. Laura and Dr.Lea, Heather and Tatum, along with all the staff members who worked tirelessly to make sure Maisey made it through. You are all so caring and Maisey is still with us because of your help, we greatly appreciate you all read more

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Thank goodness for Salem Wilvet. The staff could not have been more professional or accommodating. The building was clean and it seemed to be a very organized operation. Our dog Sadie got bit by a dog which had not been properly tied up in the RV park we were staying in on the Oregon coast. The vet was professional and worked our dog in so she had surgery the day of the incident. She took time to explain everything pre and post surgery. The techs were very loving with our dog. We also used Wilvet South in Eugene to have the drain removed. Wilvet South was adequate but it was not the like the Salem Wilvet. We never saw a vet there. We are now having a hard time finding a vet to remove the stitches as travel farther South down the coast. I will be forever grateful to Wilvet Salem. read more

Just past midnight, the day after Christmas, our beloved 17-year-old dog had a massive seizure. Scared and not knowing who to call in the middle of the night during a holiday, my husband reached Wilvet. We brought our dog in and were met with capable and compassionate professionals, who helped calm our frightened dog. Ultimately, we had to make the extremely hard decision to say goodbye that night. We were given a private room and all the time we needed. I cannot thank Wilvet enough for helping us during a truly traumatic experience. The receptionist and doctors were excellent and showed our tearful family great compassion and care. We could see their gentleness with our dog too, and that made all the difference. read more

Wilvet Salem - Our dog, Cooper - Emergency Pet Hospital Near Me - Salem, Oregon

I tried to get in contact quite a few times. The office manager got back with me. The person in charge was at a conference and that is why no one contacted me. Isn't someone in charge when the main contact is out of town to trouble shoot issues? Horrible management and no customer service. As I said before the front office people were kind. I should have not needed to contact them several times to address my concerns? read more

So glad we have WilVet now!! Cat emergency: lily pollen all over his face. They talk fast, but they move faster. We pre registered on the way there and in no time they had our cat under fluid and O2 care. While it have cost a monthly mortgage payment to keep him there, the practice manager offered some outpatient options and we came in just under $1K to save the cat. He lives today. Thanks Jess!!! read more

The staff here are amazing. They were so caring and supportive, patient and kind. They examined my cat thoroughly. it was an extremely busy day and they let me know up front. but they still kept checking in with me and my cat. they discussed the pros and cons of my cat's condition. So I was able to make a decision in the best interest for him. They didn't rush but let me take my time when I was ready to go. read more

Not even worth the 1 star I had to give. My dogs lost her puppies because they were more focused on collecting every dollar before performing a life threatening C section for my little girl and her babies. The first out of 3 babies was side ways not at all in a birthing labor position to deliver. When I rushed my little girl in there she was already delivering the placenta with no signs of the baby getting delivered. And because of their Un empathetic feelings knowing the other 2's babies heart rates were dropping and the risk of my little girl going into distress they would not budge til the 2nd half of what was owed done to the last .55 would they perform the much needed surgery now my little girl knows there is something missing from her life when she was pregnant and knows there should be babies somewhere. I had to introduce her deceased babies to her so she could somehow have closure and stop searching frantically for them. O yeah, once you lose all the liter that they so heartlessly don't care one bit about they give them to you in a nice zipper envelope to dispose of yourself. Thought that was very generous of them at least to show the momma who has no control over the situation here's your dead babies. I wished I would have taken her straight up to the Dove Lewis hospital in Portland. They would have gotten her right back and dealt with the charges after, just like a emergency ( thats why its critical its an EMERGENCY) dept would do and we would have puppies to bring home. read more

Wilvet Salem - This is how they handed me the puppies - Emergency Pet Hospital Near Me - Salem, Oregon

As long as I live I will never forget the care and compassion shown to me and my dog Izzy at Wilvet. Three vets separately talked with me at length clearly explaining what was going on with my dog who previously been diagnosed as having only a bacterial infection compounded by colitus though she in fact, had cancer. They confirmed this quickly and professionally. They handled everything from the euthanasia process down to an easy referral to a creamation business. They actually listened to every one of my concerns and answered the questions I asked of them. They explained what tests were what down to reasons for the order they were in. Even the financial details were explained thoroughly. I actually experienced moments of joy during a horrendous, heartbreaking experience thanks to every single wonderful individual I communicated with at this hospital. read more

Wilvet Salem - It was a good life! - Emergency Pet Hospital Near Me - Salem, Oregon

We took our puppy in as she had a fractured femur, scared not knowing what to do we were immediately helped as soon as we walked in through the doors. Our puppies care was their FIRST priority. Dr Hayes was in that day and was very professional and involved, she updated us with any new information she received, our pup was a complex case that needed surgery thankfully Dr Hayes recommended us to a specialist that can see our pup within the next 12 hours for surgery. We couldn't have been more thankful to have staff who cared as if it was one of their own. Kevin the vet tech there was awesome explained all the discharge protocols very well and thorough. Front staff was amazing explained all the cost breakdown very well and were super friendly. Over all had such a great experience here & would recommend to anyone who is in need of an emergency vet. read more

I took my cat there for emergency situation. I was the only one waiting in lobby and I was totally ignored for hours.

Emergency Visit Pros: the front staff were super amazing, accommodating, and friendly! They made me laugh and took the ease off the 4-5 hour wait. They even called other locations who had 7-8 hour waits. They get a 10 in my book because even though there was a long wait, they werent rude about it and they generally seemed very concerned about my pup! So I commend their service as that can make or break an experience. Luckily, my mobile vet called and was able to get me in before they ended their shift so I left and went home. Cons: So after being turned away from another hospital because they were not seeing patient's, I came here. The wait was 4-5hours and you couldnt leave! Id much rather have. Made a reservation and came back when it was my turn to be seen. 4-5 hour wait without the inability to hold your place in line is mad crazy lol read more

My dog has an obvious lump that developed literally overnight, and he's whimpering without being touched. Our regular and close-to-home vets are all booked up, but I'm very concerned and am afraid to wait until Monday. So far, it has been a 4-hour wait with no word as to how much longer until we might be seen. I get it...emergency hospital for pets, but you HAVE to find a way to appease the long-term waiters... at the very least, send someone out to check in with us so we know we have not been forgotten. When I asked, Bertha was less than friendly. So far, I am not impressed. Stay tuned for updates. 7:17 pm - Still waiting, and we're the last pet + family in the lobby. Still bulging from the inside, and we're all hangry. I have been VERY gracious, given that they took in an 18-year-old cat that the family waited over 24 hours to bring in. This is torture and pretty much hell on earth. 9:33 pm: Finally seen. DVM was AMAZING, but as expected, it's cancer. They redeemed themselves for the extra long wait. Now, I'm just grateful for the love and care he received and for having the information I need to proceed. read more

Wilvet Salem Emergency Veterinary needs serious improvement in empathy and protocol. Tonight, my son and husband rushed to this emergency vet with a dog my son was dog-sitting who suddenly collapsed from a heart attack. Instead of being met with urgency and compassion, they were immediately treated like criminals because they weren't the dog's legal owners. Even after my husband made it clear we would cover all costs, the front desk staff refused to authorize CPR without the owner's consent. The dog's owner was out of state dealing with a family medical emergency, and we couldn't reach her right away. Meanwhile, precious time was wasted while the staff argued and hid behind legalities. Thankfully, the vet overheard the commotion and came out to intervene. She immediately began CPR--but tragically, it was too late. My husband still offered to pay and take responsibility, but the staff rudely refused to provide any further information. We had to call the owner--who was already overwhelmed and in the hospital with her elderly mother--just to get the clinic to release any information. This was not only heartbreaking--it was infuriating. In a true emergency, a pet's life should come first. Paperwork can come later. Tonight showed a complete lack of empathy and professionalism from the front staff. We will never return, and I sincerely hope others think twice before trusting their loved pets to a place where policies matter more than life. read more

The waiting is forever.... My hair is gray now. I think his care was good. I'll have to let you know. read more

Wilvet of Salem is not only convenient with being 24 hours, but it also makes it much easier to get my cats to the urgent care vet during emergency situations since I live out south. The people, I mean everyone I've encountered here (4 times now) are incredible. They have the hugest hearts. Today I lost my old man cat Maxwell (Maxy boy) to old age and they were there for me every single step of the way. Tears were shared and the last moments with my cat and having two fantastic vets who are so compassionate towards both Max and me. I am sad, I lost my best friend but I couldn't have asked for a better crew to walk to the rainbow path for Maxy. read more

Wilvet Salem - Emergency Pet Hospital Near Me - Salem, Oregon

My 22 year old son's little Buddy of the past 15 years was attacked by a large dog. We called our regular vet and he was just in surgery so referred us to Wilvet. What an amazing staff! Dr.jennifer Kalenius was so precous. Honest a wonderful communixater, and educated us completely on Buddys condition. It was a touch and go situation yesterday and she helped us through each moment, even when he and our family were faced the hardest decision of shall we move forward and put him through surgery after surgery... or let lil Buddy go .We were at home when we got the call with xray results, called the kids together ,took our other dog and the baby down and surrounded Buddy with the love of his family in those final moments. Thank you to each staff member that checked on us, helped Buddy with his wounds and comfort, and reception staff for all of your help too. RIP OUR LITE BUDDY. read more

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Expensive but if your pet is in trouble, this is the place to go. Open 24 hours. Some employees were friendly and easy to talk to. Check the walls for weird things that pets have eaten. read more

If I could give a 0 I would. Long story short we took our dog here. He had just had surgery 2 days prior at his ACTUAL vet. We go in. I'm in a panic with my fur baby. As he is LITERALLY bleeding out on the floor. And she picks up his tail, says. I have more pressing things and leaves. While I'm sitting there hysterical, thinking my baby is bleeding out. I was so very upset. And would sue if I could. Legit. Turned away we took the drive to his primary vet in sublimity and he wasn't okay He had ruptured his stitches and was actively bleeding. The lady work the yarn around her stethoscope should absolutely have her license revoked. She is in the wrong business. read more

I brought my dog in because she was limping, and was told it was likely a soft tissue injury and didn't think x-rays were necessary. I told the vet I thought her toe looked weird and she did not even bother to then look at it. Said she would give me a treatment estimate, but did not actually listen to what I was saying. I rested my dog for a couple of weeks and she was limping less, so I took her for a walk. With in half a mile she was limping badly, so I took her to a different vet, (who did an x-ray) and said her toe was badly broken. 8 weeks of being in a splint, and tomorrow we hopefully get the splint off. Don't expect to be listened to here, although it probably depends on which vet you get, but I could have had this whole process shortened by weeks if I had been heard. The techs were super sweet, but would not recommend going here. Add to that the 4 and 1/2 hours of waiting and almost $800 bill for no actual treatment and some pain meds. read more

This is my Google review from July 2024: We waited 5 hours (8pm-1am). This was our second visit that day because in my opinion they didn't listen well the first time. Our dog was very visibly sick. Many others were seen before her so I'm skeptical about their methods for choosing when and who to see. Some of the other animals did not look as sick as ours but I admit that I am not an expert. I forgive all that because it is an ER and you expect to wait. What I DO NOT forgive is bad customer service from the front desk girl. I stood waiting to pay at the end of our visit right in front of her and she called up some other people who had been there two hours less than us to pay and leave before us! It was unbelievable. And she had the gal to say "that's how this works here!" When I commented that we were there first. Ummm...NO! That makes some sense for the triage of animals with the veterinarian and techs! It makes no sense for checking people out as they pay at the front when everything is done. Really, really dumb. You know what does make sense. Checking the people out who have been there the longest who are standing there waiting right in front of you. Ridiculous behavior and BAD customer service. Not to mention just a shitty way to treat other people. We didn't get home until 1:30am. I don't recommend this place unless you have absolutely no other option. I won't take my pets there again. Update: After seeing a different emergency vet the very next day my opinion is that this place is either incompetent or just out for money. They did not take basic bloodwork at the beginning of our visit which this other place did right away. They basically just made us wait 5 hours (plus 2 hours earlier) to be offered $2000 dollar surgery that would not have saved her life anyways. Our sweet dog did pass away around the kindest people and I am so grateful that I didn't feel comfortable leaving her at Wilvet. I now understand why. Always listen to your intuition and gut feelings read more

Stay FAR away from this Vet, even if it's an emergency. I have brought two of my pets here on two separate occasions. The first time, we were left in the room for over three hours, and only checked on once with no update given. At that point, we left and went elsewhere. Fast forward to today, my dog was having severe diarrhea and couldn't hold it in at 4:30am. We got there promptly at 4:54am and was left in a room until 6:30am. Granted, this time we were checked on more, I will give them that. When the assistant came in, she tried telling me that it was going to be ~$956 for testing, on top of the $130 emergency fee. This was JUST testing, no medication. I told her that this seemed a little steep, I have had pets do similar testing before and never had it that high. She stated she would be back after talking to the vet but never returned. I decided to leave, to which when I left the room she was just chatting with the receptionist. The prices that they attempt to pass off are quite literally highway robbery in the vet world. I took my dog to my primary vet once they opened this morning and only paid $352 for an emergency visit, medication, and testing. When I told my vet what Wilvet wanted to do and how much they wanted, even my vet thought it was outrageous and unnecessary. Do NOT waste your hard earned money at a place like this that does not care about the well-being of your pets. EDITED TO ADD: Wilvet just called me at 9am wondering where I was at and if my dog still needed to be seen. Did you not realize I left? Two hours ago??? Be real read more

They trat your animals with true respect and are open 24/7. They are very caring vets and the place is very clean. I highly recommend them for emergencies and regular check ups if you are in the area. read more

Wilvet Salem - This is the waiting area. - Emergency Pet Hospital Near Me - Salem, Oregon

mastiff in twice for stroke and G I bleed. staff were kind, prompt and kept me updated on wait time. Also they had all equipment to handle his size when others turned us away. I understand they need to triage and treat by severity first. I felt my dog was in very knowledgeable care and they are open 24 hrs year round which is the only one I know of that will be there for me. very satisfied. read more

11/10 Friendly, fast, and informative staff. We were traveling with our cat who started to pee blood, we drove an hour to Salem and are so thankful to wind up at Wilvet. We were lucky to only wait about 30 minutes and the team suggested a few tests, they were not pushy and we approved all tests. We were all done after a few hours with all the right supplies and a great discharge plan. The facility is new, clean, large, and well managed. Everyone was so pleasant and informative. read more

I had thought I was preparing myself for this moment, I knew her vision, hearing, kidneys, and mind were failing her. I knew she would tell me when she was ready to go and she did. WilVet staff was so caring and compassionate, they aren't our regular clinic but at 11PM on a Thrusday night I just knew it was time, could not let my Agnes suffer any longer. They brought us to a special room with a sofa and furnishings just like being in oir own living room, they gave us time before and after the peocedure to say goodbye and regain some composure and wipe away our tears before leaving. I have gone through this before and it never gets easier but am so grateful for the kindness, compassion, and attentiveness we received. Goodbye to my baby girl Agnes, I'll look for you across the rainbow bridge. read more

Wilvet Salem - Such caring and compassionate people in the last moments of my best friend for the last 17 years of her 18. - Emergency Pet Hospital Near Me - Salem, Oregon

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I brought my sick kitten to another vet who made me wait 7 hours and then told me just to wait and see what happened. Of course he got more sick overnight and I brought him to Wilvet- I was lucky to be seen immediately and they hospitalized him for a couple days. The vets were wonderful- called me twice daily with updates exactly when they said they would, seemed to really be caring and putting full thought into the treatment plan, and did a great job diagnosing and caring for my kitten. I am so grateful to have been able to have my little guy seen by them. Really the only complaint I had was they prescribed an antibiotic to take for a month after my cat discharged but it only lasted for 2 weeks, then they argued and didn't call back multiple times when we called to try and get the rest of the doses. They finally had us bring in the bottle to show we knew how to dose it (I worked as a vet tech years ago, I know how!) and that the bottle was empty. They refilled it but only with a week's worth, which was weird. Maybe there's some sort of manager who thinks customers are trying to scam them who restricts them from resolving this kind of issue, idk. But I felt like they thought I was trying to steal antibiotic doses from them for some reason. But I don't blame the vets for that, seemed more like something no one wanted to take responsibility for. read more

If i could give this place a negative rating I would. They are the most incompentent place I have ever been. Do not take your animal there. They don't listen to and when call out on their bad care they lie and make up things. If you want your animal to live do not take them to this place. Research this facility and you will find many a complaints about them and some of their employees even write about the horrid conditions. I took my beloved Fiona in there she walked into the clinic and so doped up had to be put on a stretcher and then died at home a few hours later. Than since they knew i was going to file a complaint against them they made up things to blame everything on me for her death. Told me to bring her body to them and they would take her to OSU for a autopsy. I would not ever and i mean ever take a dog living or dead to this place. read more

My friend has a dog who got loose and came back with a broken leg. They had to bring him here because it was the weekend and their vet is closed. They paid 425.00 just to be seen then had to leave the dog there to go get 500.00 more. They did not even xray his leg or anything until they got the money. Then because he was needing a specialist They were not even going to clean up the wound and wrap his leg unless they got more money. Needless to say my friend was upset and started to raise his voice. That was the only reason they did anything more. Any animal lover should avoid this place at all costs. read more

My young cat had to see the emergency clinic and ended up there for a few days. I really appreciated their transparency and explanations, so unlike the 'other one.' I would recommend them over the other one always!! read more

When you walk in the door the receptionist starts by gaslighting you on the several hour wait and the huge cost , before she even gets your name. Only 2 people waiting for bandage changes . She tried comparing it to a real Emergency room for humans. read more

Attentive compassionate nice facilities uncomfortable benches long wait ( it's an emergency vet) bee professional would recommend to anyone looking for an emergency vet read more

We had a wonderful experience with wilvet last night with my dog Bean. We were seen quickly, Dr. Menzen talked to us and was thorough in Bean's evaluation. We left with answers and a plan. Super happy with my experience and would 100% go back. read more

Brought our dog in for bloody stool, vomiting, and blood in the mouth at 6:30pm on a Tuesday evening after driving an hour and a half from Tillamook and after 3 hours of waiting and being told it'll be just another hour twice, they came out at 9:30pm and said it was now going to be 2-3 more hours before they could see her. read more

We went to WilVet Animal Hospital located in South Salem Oregon this morning. Our pug Leo had ingested a sugar cookie wrapped in saran wrap completely whole. The staff was very friendly, helpful, and knowledgeable. They were able to do an emergency vomit inducing procedure that stopped Leo from getting a blockage and possible needing surgery. I highly recommend them. We will be using them in the future if any other emergencies arise. My vet and my sister both highly recommended them also. read more

Wilvet Salem - Emergency Pet Hospital Near Me - Salem, Oregon

Wow! My dog was injured and needed emergency veterinary care. His regular vet was unable to take him for an emergency. Welvet was the sixth place I called and what a difference!! My dog was seen quickly and went through surgery. The staff was amazing from the women at the front, to the tech, and the Veterinarian. The entire process was outstanding. I cannot say enough good things about this place. They made a very stressful situation easy. LOVE THIS PLACE! read more

Ugh! Go elsewhere please, my goodness! Rude secretaries and ignorant vet techs Truly terrible

I wish I could give zero stars. I brought my cat in on December 10, 2022. She had been diagnosed with cancer and had let me know on a weekend when my vet was cloed that it was time to say goodbye. I ended up going to Wilvet based on the recommendation of another clinic I called who had no availability to see us that day. I had an okay experience while there. They brought me into a 'comfort room' and I was able to hold my baby while we said goodbye and she departed us. I asked to have a paw print taken of her - the only item I wished to have to commemorate her. I filled out the paperwork twice requesting this; once in the comfort room and again when I was checking out (they had misplaced the first form I filled out). I also asked the front desk how long it would take to get the paw print and how I would get it. I was told it would take a bout a week and they would call me when I could pick up the paw print. I called today, December 27, 2022, to inquire about the paw print since it had been over 2 weeks and no one had called me. I was told they needed to look into this, and when I got a call back, I was told "someone" didn't complete the after-care paperwork correctly, so my pet's paw print was never taken. My heart shattered. This paw print was going to be the one and only piece of her I had left, but now I have NOTHING. I'm devastated all over again. I can't believe such an egregious, careless, and heartless mistake was made. Devastated barely scratches the surface of how upset, sad, angry, and utterly heart broken I am. This is the most horrific experience I have ever had after having to say goodbye to a pet. I have never felt such disdain, ire and hatred for a vet clinic after what they did to me. Do not come here unless you absolutely have no other choice. read more