This was a very hard day, our beloved Sophie had lived for 14 and 1/2 years and she was holding on…read morefor us and we had to set her free. Compassionate Care came right on time and was so kind and caring. We had time to say our goodbyes, we loved her so much and she was a really High anxiety dog, going for rides triggered her, so having someone come here was perfect. I highly recommend this establishment. Thank you.

My experience was okay…read more I made a most difficult decision to let my beloved cat go after a long weekend spent almost entirely in ER trying to figure out why he would no longer eat and why his eye was swelling shut. And an even longer two or three weeks before that fighting to get him to eat. Like others here, Kevin was closer to me than my human family. I was busy with the doctors in ER so my partner called in to make the appointment to ease my stress. He said I was primary contact, but it was difficult to make that clear all the way until the day so communications were continually going to him. Not a big deal in the overall picture, but it didn't make the experience any easier. This was my cat for 8 years before I met my partner and while he loved my baby, I was the one with the lifelong bond. The doctor showed up within the time window allotted. We both found her a little cold. I felt like we were just a job and everything was done by number. My BF picked up my cat and carried him to me, but the doctor said we should do paperwork first which resulted in me putting him down after building up to do what I deemed impossible. I was emotional and crying. This really should somehow be handled before the visit. There were corrections to be made on the form. I was about to lose my baby and this only made me aware that I was filling out his death warrant. I am utterly heartbroken. I know holding your baby until the last minute is catharsis and closure, but I found it traumatizing. His passing was peaceful at least. Everyone's goodbye will be unique, and my example will not necessarily match what others experience. Everyone we spoke to was professional. I just wasn't feeling the compassion.

Love these folks- I have been taking dogs there for years- lost a Bulldog about a year ago and they…read moreeven sent me a sympathy card- I think they were almost as hurt by his passing as we were- Tough with staffing shortages but still good service- and very compassionate-

I recently came in for my two german shepherds to get neutered and some tattooed vet lady with a…read morecow piercing kept trying to sell me treatments for my dogs getting neutered. While I don't mind the hustle, she kept making me feel bad for not getting treatments for my dogs. For example said that if I got some treatment for my dog that they would not drool as much after the surgery. Hearing that made me feel worried but I ultimately decided my dogs did not need that and even after the surgery I did not see any drooling problems with my dogs. She also kept asking me if money was a problem during our consultation, which was not. Price was very inconsistent in comparison to what would be the set price. Just felt throughout the whole process that l was trying to get sold treatments for my dogs and just seemed like the vets just cared for profit for themselves. And I didn't feel comfortable at the end of my experience with these people and vets.

For some the same day appt experience might not work, for me its perfect because my schedule alsot…read morefluctuates and when i need to see a vet i dont want to wait 2 weeks and end up at the emergency vet. My pet had chronic illness and this group was so helpful for me keeping costs down. Ultimately my girl needed end of life services and i couldnt have asked for a better experience. I have never had to call more than twice in a morning to get in the que , anything else is an exageration. Call when they open and dont wait for noon. They do prioritize the scheduling same as ER vet. Have to decide for yourself.

The vet I went to was extremely callous when my poor baby had to be put down. When I said I was…read moreworried about how he felt, the vet said in a tossed out manner, "Well THAT'S not going to matter, not where HE'S going." Complete uncalled for, I did NOT appreciate that at ALL. That's when it hit me hard: I was all my poor baby had ever had in this whole world. It never mattered how wonderful he had always been; nobody cared what happened to him except me. The young lady assistant was no better. She made it clear to me that they had to "just get it over with". Just before he died, he had anxious reached out to me pleading for me to stop them from killing him before he went limp in my lap with his head in my hands. The vet just calmly said, "He's gone." Not an ounce of compassion. Fortunately I was at least able to retrieve his body and had him buried in a pet cemetery. He had been wonderful his entire life and nobody in that place cared about him in the least. He was just another dog to do away with to them.

Everything went really well. Our cat went downhill really fast and we needed to have her…read moreeuthanized. Everyone we dealt with was very sympathetic and helpful. They were all very caring and gentle for our cat. Everything was explained to us and we were given all the time we needed with her. Biggest draw back was the expense, but I expected that as they were able to get us in right away and the vet clinics couldn't.

Took my cat in to figure out why she was so sick. After an exam & blood work, it was determined…read morethat she was quite ill. We agreed that euthanasia would be the best course forward. The staff was incredibly supportive and sincere in their concern for my cat but me as well.

Our experience with Oak Hills has been brief but beyond anything we could imagine. My wife and I…read morebrought in our guinea pig, Cooper, who had been losing weight and struggling to eat as usual. Dr. Burright gave us a clear treatment plan along with some tips about what to feed and not to feed him for his diet. She was incredibly accommodating, thorough, and willing to answer my many questions. She and her staff followed up with me every day to check up on Cooper's progress. Unfortunately, our little guinea didn't make it, but we knew we could count on Oak Hills to let him rest in guinea heaven. In our first visit, Dr. Burright assured us that if the time did come, that she would personally supervise Cooper was asleep before he was put down and that he would have company all along. She was very compassionate, as was the rest of her staff. BUT THIS IS WHAT MEANT THE WORLD TO ME... After Cooper was taken into the euthanasia room, Dr. Burright returned to tell us that it was indeed the right and humane decision to let him rest for good. She confirmed all of my suspicions about his progress not being enough to kick his illness and ensured I felt good about what was undoubtedly a very tough decision. Words can't explain just how much that means to hear from a professional, especially at a time of such heartache. Letting your pet go is never easy, but I felt at total peace knowing Dr. Burright and her staff were looking after Cooper until his last seconds. If they hadn't already done the world for him, they also sent us a flower arrangement the next day to express their condolences. We were touched. I can't recommend a veterinary clinic any more than I do Oak Hills, they are First Class.

I called twice in one year. Both times the people I spoke to on the phone were professional and…read morekind. However, they are still NOT taking new clients.

Convenient for my needs! While we wait we are shopping for cat toys! Have not heard back from theread more

I purchased a healthcare plan for both of my little dogs for a year. The puppy was spayed, and the…read moreother, which was 4 years old, was for teeth cleaning. After the teeth cleaning, they came back and said that our Porkie (Pomeranian/Yorkie) needs all her teeth extracted and that it would cost over $7,000. This is on top of the monthly payments, medications, and specialty food I purchased for her for weight control. I decided to get a second opinion because we definitely could NOT afford that price as senior citizens in their mid 70's. The new Clinic only removed a couple of teeth from her and charged me under $500. I called to cancel in November. The puppy was paid up on the charges, but I owed one more month, December, for the other one. I paid for the required December coverage, but it was then closed, and I had a new vet to take care of these little precious dogs. In January, I received a NEW BILL! The price was for $279.40, I still owed, they said. What? I paid for everything owed, including the price of the "Optium Wellness Plan," at the time of service. I did not have them bill me. They had me pay while I was in the clinic. I blame this company on its corporate business plan of ripping off the public, not on those who follow orders and do not use their intelligence to figure out the mistakes. VCA Pet Hospital on Commercial is far better than this hospital. The clinic I have moved to is Hoffmans on Lancaster, and they are fantastic, reasonable, and everyone is considerate and sharp in being able to help you and your pets receive excellent care. I never complain, but over the years it seems so many companies are ripping off the public, and it is time we say ..." NO MORE!"

I have visited this animal hospital and ER for a pet surgery as well as several urgent/ER visits…read more The staff have always been so helpful, efficient and very kind but informative. The place is calm and inviting. We have always been shown to a private room to meet with staff and able to wait there or in the waiting room. The doctors demonstrated high competency and were able to easily lay out our options for treatment so we could decide what we would like to do for our pet. Highly recommend without reservation.

While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

First off, My family has been using ACC WIlsonville for close to ten years. Its been so long I…read moredon't remember. We live in S.E. Portland and have no problem making the 50 mile round trip drive to take our pets here! This is one of the many reasons why: On 12/20 (Friday) Charlie, Our 1.5 year old pug/wheaten mix started vomiting uncontrollably at 2 am. We took them to their preferred emergency vet, and he ended up having an intestinal blockage in the form of a squeaker from a stuffed toy. We picked him up at 8 am, took him to ACC, and dropped him off for fluids, meds, and observation, All was well until he got into the garbage at home on 12/22 (Sunday). Charlie vomited up what he ate, and was acting somewhat normal. On 12/23 (Monday) he was acting strange. Pacing, not wanting to eat, staring at me as if something was wrong... Because of the recent events that had taken place, I immediately called ACC. Being a nervous wreck, I answered their questions as well as I could. The receptionist told me that they had a completely full schedule being the day before Christmas Eve, but she would talk to the on duty doctor (Dr. Debbie) and see what she wanted to do. Even though they had a COMPLETELY full schedule (I was there for about 10 minutes waiting to drop Charlie off, and saw 4+ pets come and go) she told me to bring him down and they would look at him between appointments. Who else would do that!? In the end, it was just an upset tummy and a nervous owner. Charlie is back to his normal, rambunctious self. They were (and always are) kind, respectful and understanding. Everyone loves Charlie and his brother Edd, a 10 month old Black and fawn Pug. They really DO CARE about you and your pets. The doctors, vet techs, and receptionists are very kind, caring people. I will continue to go there and refer people to their services!

I have had multiple dogs receiving care here and would recommend this group without reservation…read more Currently I have 5 German Shepherds, all with different personalities. The doctors and staff treat all my dogs with kindness, caring, patience and efficiency, in spite of two with anxiety, one with aggressive behavior and one who thinks he owns the world! They treat them as if they are their own. Best care we have ever had.

I recently had to euthanize my 13 yr old Yorkie. The staff and Dr. Duvall were so kind and…read morecompassionate. They squeezed me in the same day I called. The pricing was reasonable! And they treated my sweet girl with a box of amazing treats to enjoy before the end. This treat box was such a nice surprise for me and my sweet girl. It made one of the worst days of my life a little brighter watching Pebbles enjoy all the snacks. Thank you to Evergreen Veterinary hospital making the dreaded day a little easier to get through.

Co-owner Juan has been so accommodating to our needs as pet parents and has made us so grateful to…read moreknow our pets and even pet parent needs are addressed, thank you Juan, and Dr. Magruder, and staff!! Our fur babies Bella and Joey thank you too​

Affordable vaccines. Convenient appointments online. Very organized vaccination program with loving…read morewonderful staff manning the vaccine queue.

Scheduled our pups for nail trims. Went to the appointment and learned they canceled our…read moreappointment. Male groomer was rude and showed nothing to being sorry about the issue.