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    VCA Northwest Veterinary Specialists

    3.8 (246 reviews)
    Open Open 24 hours

    Services - VCA Northwest Veterinary Specialists

    Emergency pet hospital

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    Disgusting experience. After my cat was missing for four weeks, I brought him in emotional and desperate for help. The woman there was unbelievably rude, cold, and careless. She didn't even turn the microchip scanner on, then lied and said there was no chip making me question if my own cat was mine. She also claimed he was 2-3 years old when he's under one. Total lack of empathy, professionalism, or basic decency. Went to another vet right after they scanned him properly, found the chip instantly, and treated us with the kindness this place completely lacked. Avoid this place at all costs.

    Miss Cleo says thank you for the great care

    My sweet pup had emergent decline and they took the most amazing care of her during her ICU stays . Her night nurse Claire was beyond AMAZING and let me visit her as well as messaged me pictures and updates of my Cleo . I knew she was in great hands with a team that truly cared about her. The internalist, Dr. Andersen, is top notch. She was able to focus on what was going on with my pup so she got prompt treatment and a diagnosis. She is very communicative, patient with all my questions, and I have absolute confidence in her. I honestly can't thank this team enough as I know I could have had a very different outcome if we wouldn't have gone there . Thank you -- Erika and Miss Cleo girl

    Sheri L.

    I want to thank DVM Sarah Salyer and the entire VCA staff for the professional services provided for our senior lab Abby's surgery. From finding a defective parathyroid gland located in her neck, to the discovery of a cancerous tumor on her liver DVM Sarah Salyer and her team were spot on in prognosis, surgery, treatment plan, and follow up appointments, monitoring her recovery progress from start to finish. The recommended plan and procedures were explained thoroughly before the surgery was scheduled, emails were also provided recapping details and information. We are very grateful for the care provided to Abby while in the care of DVM Sarah Salyer and VCA staff, her recovery went well and at her last appointment yesterday, her stitches were removed and she is able to resume her normal activities. Thank you! Thank you! Thank you! ‍

    Oliver

    I drive 3 hours from Washington State to have my Boston Terrier seen here by Neurology. Time and time again we continue to have top notch care by neuro and the whole staff. Oliver always loves his visits. Reception staff are always friendly and engaging. We love Dr. Bilderback and Katie.

    My very sick dog.

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    5 months ago

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    9 months ago

    Responded to my emergency with my dog with speedy expertise, professionalism, and compassion.

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    1 year ago

    These are good people!! We had to put our cat to sleep and they were just very nice and caring!!!

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    Page 1 of 7

    Ask the Community - VCA Northwest Veterinary Specialists

    Review Highlights - VCA Northwest Veterinary Specialists

    These are the most kind, compassionate and understanding people, especially during such a difficult time for us.

    Mentioned in 23 reviews

    Read more highlights

    Compassionate Care - in home dog euthanasia

    Compassionate Care

    (281 reviews)

    In a perfect world, I would hope that no one would need to avail themselves of their service and…read moreour beloved animals would live with us forever. When that is no longer the case and tough decisions need to be made, we had an excellent experience with Compassionate Care to say goodbye to our pup. Let me start by saying that every administrative and customer service interaction was timely, clear, and concise. The last thing you want in this situation are delays and confusion. Once I reached out through the contact link on their website, the email response with details about their different services happened within 10 minutes. An intake call to make arrangements for a euthanasia visit at our home was answered by a human and only took a few minutes. They recommend making a reservation 48-hours in advance, but we were put on a wait-list and we moved up our reservation when things opened up. I appreciate that you can reschedule (with four hours advance notice) as well. They have a variety of services, Eco-friendly cremation, and memorial pieces. Everything was arranged in advance, including payment through their web portal, so when the vet arrived for the appointment it was all about our boy and his (and our) comfort. Dr. Wilson clearly walked us through the process, gave us time to say goodbye, provided options, and was a wonderful partner in the process. Cremation is done at a facility in N. Portland, but they have the option of picking up the cremains in Oregon City which was more convenient for us. Having gone through this experience with another pet where we took them to the vet's office, I would highly recommend this option for the pet's comfort. It just felt better saying goodbye in a familiar space surrounded by love.

    My experience was okay…read more I made a most difficult decision to let my beloved cat go after a long weekend spent almost entirely in ER trying to figure out why he would no longer eat and why his eye was swelling shut. And an even longer two or three weeks before that fighting to get him to eat. Like others here, Kevin was closer to me than my human family. I was busy with the doctors in ER so my partner called in to make the appointment to ease my stress. He said I was primary contact, but it was difficult to make that clear all the way until the day so communications were continually going to him. Not a big deal in the overall picture, but it didn't make the experience any easier. This was my cat for 8 years before I met my partner and while he loved my baby, I was the one with the lifelong bond. The doctor showed up within the time window allotted. We both found her a little cold. I felt like we were just a job and everything was done by number. My BF picked up my cat and carried him to me, but the doctor said we should do paperwork first which resulted in me putting him down after building up to do what I deemed impossible. I was emotional and crying. This really should somehow be handled before the visit. There were corrections to be made on the form. I was about to lose my baby and this only made me aware that I was filling out his death warrant. I am utterly heartbroken. I know holding your baby until the last minute is catharsis and closure, but I found it traumatizing. His passing was peaceful at least. Everyone's goodbye will be unique, and my example will not necessarily match what others experience. Everyone we spoke to was professional. I just wasn't feeling the compassion.

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (52 reviews)

    The short version: they saved our dog…read more First off the thing to understand about this place is it's essentially 1 large open area so as a pet parent you see EVERYTHING. While they do have rooms for families to be in private or for waiting with a reactive animal you are in an open main area with other families and see the staff interacting with patients, parents and each other. IMO this makes the medicine they practice better because of the accountability. They have a small snack area with tea and coffee, especially good if you are there much longer than you anticipated. Since I brought our dog alone (my husband stayed home with our son) the front desk staff gladly watch our pup when I needed to use the restroom. Being an open concept you can't help but overhear the phone calls taken by the staff from concerned pet parents. An item of note was call after call taken from concerned pet parents calling because their animal had ingested *insert food of concern*. Instead of telling people to come in without knowing if it was a true concern the staff and doctors asked numerous questions about the animal and food ingested to confirm if it was necessary for their animal to be brought in. I got the sense that they wanted to prevent someone from coming in needlessly, not only saving that person's finances but enabling them to focus on the ones that truly needed help. Keeping in mind this is an emergency clinic it's expected for there to be a premium with costs but what I observed was a staff that did what they could to provide care to their patients as effectively as possible. In one case a pair of rabbits were brought in that were sent home without charge. They were found to not actually be having an emergency but just needed to be given the correct amount of medication (the wife gave the husband the 'I told you so' look lol). Our Veg story: We brought our 9 month old puppy to VEG on Christmas day with a suspected intestinal blockage. My husband had called ahead so they were expecting us. After Cera's initial intake they provided an initial estimate which they were happy to scale back (we declined initial labs in favor of just getting x-rays to confirm the suspected blockage). They proposed a round of meds and fluids to see if the mass would have any movement and sent us home with instructions to return later that evening for a 2nd round of xrays. I took Cera home so we could have Christmas dinner with our family and brought her back after her kid went to bed. Unfortunately the 2nd x-rays confirmed the mass had not budged and surgical intervention was needed to save her life. When discussing Cera the doctor asked me questions about our family, I shared that Cera's kid, my 10 year old son, has autism and Cera was very important to him. She asked about their relationship and said it would be good to bring him to see her in the morning. They got Cera comfortable and they enabled me to stay with her until they were ready to start her surgery. I went home to get some sleep and the doctor called me a few hours later to report the surgery was successful. Later that morning I brought my son to see her. I had heard the doctor tell the staff about my son before her surgery and the staff were so kind and accommodating with my son, assuring him they would help her to come home as soon as she was able. We went home for dinner and later after I got him to bed I went back, prepared to spent a 2nd night there. Upon my arrival the doctor said that pending a good next few hours I should be able to take her home before morning. Keeping in mind our bill was more than I care to admit or thought I'd ever spending on vet care getting her home was not only good for her but meant we would have to be charged for a 2nd night's stay. Just after 1am I drove home with our sweet Cera and had a very happy son in the morning when he came downstairs to find us home. Our family is so grateful. Cera is doing great & expected to make a full recovery.

    While our outcomes weren't what we'd hoped, I have to say for Vet emergencies - we will come here…read morefrom now on. Too many times we have gone to a Vet emergency clinic, our dog taken away, and we sit in a room wondering what's going on and panicking about where our dog is, is she scared, not getting updates, not understanding anything. Our dogs are always terrified to go in, they HATE being taken away from us, and we hate it. That is NOT the case here. When they say open concept - they mean OPEN. You are seated in an area, WITH your pet. The doctor and nurses come to where you're sitting, they sit on the floor with you. You're sitting next to other patients and their people, sitting on other couches near you. You're seeing them x-ray, do labs, triage, etc. on every single pet that comes in the door. You see all the chaos going on in a Vet ER as they do their passdowns and triage. It all becomes visible, and we left there understanding two things: 1) veterinarian emergency is chaos. There's always something. There's always pets in need. And there's always people wondering what's going on and just as scared as their pets. 2) Being able to SEE that first hand, helped us understand, empathize, but also bond with other pets and their owners - as we all sat together, talked while we waited, and created a sense of community in during that time when stress is at it's highest, with our furry family members.

    Cascade Veterinary Referral Center

    Cascade Veterinary Referral Center

    (127 reviews)

    Southwest Portland

    While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

    I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.

    BluePearl Pet Hospital - Before and After

    BluePearl Pet Hospital

    (84 reviews)

    Hollywood, Northeast Portland

    My cat was recently diagnosed with inflammatory bowel disease, so we needed to transition to a…read morespecialty veterinarian. After doing extensive research, we chose Dr. Casey at this hospital and it was absolutely the right decision. Our experience has been exceptional. We've been coming in for routine bloodwork and ongoing testing, and every visit has been seamless. The staff especially our vet tech Danielle are all consistently kind, professional, and attentive. Pricing is fair and transparent, which I truly appreciate. Most importantly, my cat is doing significantly better under their care!! They are also an emergency hospital, which gives me tremendous peace of mind. If we ever face an urgent situation, it's incredibly reassuring to know that her specialty care and emergency services are all under one roof. And as a thoughtful bonus their coffee machine makes an assortment of brewed coffee, which is a lovely touch during what can otherwise be stressful appointments.

    My dog recently had a complex surgery at Blue Pearl, and had a complication during his recovery…read morethat resulted in an emergency hemorrhage. We had to rush to Blue Pearl and get him treated immediately. While this type of care is expensive, the expertise of the doctors and staff at Blue Pearl is invaluable. They are an important resource for our community and I rest easier knowing they are nearby in case of any pet emergency. When I came in door crying, carrying my pet and covered in blood, the staff compassionately cared for both of us. They offered me a pair of scrub pants to change into and even parked my car that I had left idling in the parking lot when I rushed in. I appreciate the small touches like the coffee machine in the lobby and the Bob Ross channel on the TV, it shows that they are empathetic to how much stress pet owners experience in these situations. My dog received expert care from the surgical team and he's now recovering nicely. Thank you to Blue Pearl!

    Salem Veterinary Emergency Clinic - Golden retriever

    Salem Veterinary Emergency Clinic

    (85 reviews)

    These kind people made a very very nerve wracking, sad and frightening experience tolerable !!!…read more Each and every employee acted with compassion, empathy, and a desire to help this poor sick Kitty and me ! My 8 year old very active Kitty became lethargic, stopped eating, and was very warm on the eve of the 22nd of December, on the 23rd when he was no better I contacted the Salem, Emergency Vet at approximately 10: 30 p.m and was told to bring him right in. Only to receive a call about 15 minutes later telling me that the ER had to stop accepting patients as they were over run with emergencies. They suggested the Corvallis Emergency vet. Sadly, I had to drive my very ill Kitty the 50 plus minutes in the pouring rain to Corvallis where I remained until 5 a.m., hundreds of $$ later, some RX's, and no diagnosis. I left with a still very sick kitty. By the end of the day on the 23rd Kitty was not better. I again rang Salem Vet ER and was told to bring him in. after a couple of hours I received an estimate for tests, IV's, and an overnight stay so he could be watched and remain on an IV. The estimate was far more than I could afford. Kevin was very accomodating and willing to work with his team to have the estimate fine tuned leaving only the most urgent and efficient tests and treatments to be conducted. This did bring my bill down somewhat. The final conclusion was to leave my Kitty overnight so he could receive antibiotics and hydration via IV as he had a bacterial infection. I picked KittyB up at approximately 10 p.m. Christmas Day. with a couple of antibiotics and an appetite stimulant, he was already much better and has improved daily. Though all in I spent over $1200. the experience was a thousand times better than the Corvallis ER I must give special praise to Kelly Marie and Kevin, both have the most compassionate and soothing approach to both humans and pets. Also Lisa at the front was terrific as was Hailey.

    We have lived in Salem for 20 years and this is our Go-to veterinary emergency clinic. They provide…read moresuperb care and have treated our pets like family. They also strive to keep costs reasonable. I literally trust them with our pets' lives. Highly recommend!

    VCA Northwest Veterinary Specialists - emergencypethospital - Updated May 2026

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