When I got my Chocolate Labrador puppy my daughter suggested them plus they were only 1/4 mile away. They are a nice veterinarian clinic with knowledgeable staff. It's by walk-in only unless you make an appointment. The Vets were fabulous with her and BellaBleu liked them too. It's now 5 1/2 years later and we still come here for all our needs. She was also spayed here. The prices are the best in town!!! read more

VCA Northwest Veterinary Specialists - BellaBleu - Emergency Pet Hospital Near Me - Clackamas, Oregon

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Amazing experience! I had to rush my baby in at 5:30 this morning in a complete panic. everyone was so incredibly helpful and kind. Thankfully all was well and walked out of there with a few prescriptions and a sense of relief. Dr Ben Im was exceptional and thorough. Great bedside manner and was reassuring. I have been to this clinic and the past and have always had a great experience. I highly recommend VCA! Jana L. read more

Best care you could ask for, has all specialties you need, better than any human health center! Once again I myself end up in ER, still no answers and hours lost. If I was a dog, would of been in diagnosed I am sure, now waiting weeks for a specialist. If you complain about time spent at this hospital, try being sick, and go to a human ER! read more

Do not take your sick pets here. I have experienced a case in which I feel is neglect due to the veterinarian not treating my dog unless I pay more money for more expensive testing. I feel like my dog suffered due to this and that the well-being of my dog was not their highest priority. My advice for anyone who feels they have experienced malpractice / poor care is to make a formal complaint with the Veterinary Board of Oregon. read more

My daughter found a stray cat up near Welches Oregon. He is declawed- can't hunt for food. He is about 10 yrs. She wanted to help poor kitty so took him to nw vca emergency care. They weighed him - 4.5 lbs - omG. They would do nothing else to help because he's a stray. On the other hand she would have to surrender him to them. They wouldn't take because he had a chip. Now he has owner unreachable, lines in MT state, disconnected number. So sent her on her way with a sick kitty. Didn't check to see if he needed fluids. Didn't check to see if he needed to be dewormed. Didn't check for fleas. NOTHING. No suggestions to help him because he's a stray. SHAME ON THOSE VETERINARIAN CLINICS WHO ONLY HELP THE ONES WITH MONEY. What has happened to humanity. Shame shame shame on those folks who call themselves veterinarians. Its disgusting. ​ What if its a child, lost, missing and you find it. Then go to dr and they say - nope not helping, its not your child. That's our policy. read more

I reccomend this hospital- at least its neurology department- to anyone looking for care for their furry family member. They got us a consult quickly, the staff was friendly and kept in touch during our dog's visit, and Dr. D'Amico was knowledgeable and never in a rush in the conversations we had with her. Top notch care. read more

Oh man... do i dare waste my time with this place that wastes my time already. If onlyvto save others from making the same mistake as me. Rushed over to be able to have my dog seen by a neurologist. Sent away for 4 hours only to discover that the neurologist never even looked at my dog. I feel taken read more

i did a review and it was removed. don't go to the willamette valley animal hospital. i took my 17 year old 5 lb cat and decided to have her euthi nizedby a veterinarin by the name of stary. she came in after i ha d said no to various trinkets they wanted to sell me. she jamed a needle in inky-dinks hind quarters so hard inky cried out in pain. no word or explaination by the vet. please don't go to wvahospital or vet dr stary if you love your pet!!!!!!!!! you may live to regret it!!!!!!!!!!! read more

Disgusting experience. After my cat was missing for four weeks, I brought him in emotional and desperate for help. The woman there was unbelievably rude, cold, and careless. She didn't even turn the microchip scanner on, then lied and said there was no chip making me question if my own cat was mine. She also claimed he was 2-3 years old when he's under one. Total lack of empathy, professionalism, or basic decency. Went to another vet right after they scanned him properly, found the chip instantly, and treated us with the kindness this place completely lacked. Avoid this place at all costs. read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

Horrible experience! Let me say that they did treat my dog. To start, I had to answer the same questions 4 times and agree to pay a $300 exam fee before they would even look at him. When I got the text that he was ready to go home, I ended up waiting for over 45 minutes before they brought him out. (Having watched multiple animals arrive, be treated and brought back out). The bill was a staggering $2400 padded with unnecessary treatment (char for a local sedative even though he had been put under) This is by far the worst vet I've ever been to! Do NOT bring your animal here unless they're dying!!! read more

My 15 yr. old Aussie doodle had superb care from arrival until all tests and X-rays were completed. Thorough, patient and explained fully-one on one and printed report. Thank you staff, for your compassion and support. Susan D. read more

My sweet pup had emergent decline and they took the most amazing care of her during her ICU stays . Her night nurse Claire was beyond AMAZING and let me visit her as well as messaged me pictures and updates of my Cleo . I knew she was in great hands with a team that truly cared about her. The internalist, Dr. Andersen, is top notch. She was able to focus on what was going on with my pup so she got prompt treatment and a diagnosis. She is very communicative, patient with all my questions, and I have absolute confidence in her. I honestly can't thank this team enough as I know I could have had a very different outcome if we wouldn't have gone there . Thank you -- Erika and Miss Cleo girl read more

VCA Northwest Veterinary Specialists - Miss Cleo says thank you for the great care - Emergency Pet Hospital Near Me - Clackamas, Oregon

Unfortunately needed emergency services for my dog late at night but VCA was extremely kind and accommodating. Everyone we encountered here was so helpful and nice while taking great care of our dog. By the next morning they had already sent all the records over to our normal vet as well and let them know what they recommended moving forward. It was very seamless care. read more

I found a dog that was hit by a car and so I rushed her to the vet. They had to the nerve to waste time on whether or not they should perform cpr. I get you're a business but Jesus fvcking Christ, have some empathy. Pup didn't make it. I was tearing up and they looked at me like I was crazy for showing emotion for a dog I didn't know. The stone-cold faces of the staff were disheartening. I would avoid this place at all costs. read more

"I can give you 20 mins to decide".. if you want to proceed with treatment or put your dog down. *asks a few additional questions* "i need to know in less than 20 mins what you want to do" OKAY LET ME DECIDE IF I WANT TO KILL MY FAMILY WITHIN 20 MINS BECAUSE YOU HAVE A ROOM YOU NEED TO TURN. Here's my money... read more

I brought my dog in with an infected corneal ulcer. It was an emergency the day after Christmas and I called all around the Seattle area looking for care, but in the end only the Ophthalmology Department at VCA was able to see me. It was a very long drive, and they stayed a bit late to make sure my dog was cared for and provided me with an easy to understand explanation of what was wrong and a plan for care that made sense. I highly recommend the Ophthalmology Department at VCA if you need a specialist for your pets eyes. I'm very thankful that they were there to help. read more

shocked by the lack of compassion from the radiation scheduler on the phone. All I need is to ask someone questions about radiation as one the options for my dog that was diagnosed with cancer. Just for the diagnosis we are at almost $10,000. Now to look at our options each place is charging me around $300. And both radiation places need to do ANOTHER CT Scan. The one I had done for the diagnosis isn't enough and that along with the probe cost around $7,000 (I realize because of my location that is on the high end so I am being penalized for my location). Both radiation places aren't even in my own city and one isn't in my own STATE! This whole process feels icky and gross. And we are not even at the cost for treatment yet!! It is so beyond frustrating and the only word that came to mind to express my feelings is "scammy". I said the process FEELS scammy through my tears. I did not say she is scammy, I did not say her place is scammy! She doesn't know the run around and what we have been told and charged for every single step in the process but she reacted like I insulted her mother!?!? She said I was escalated (I was crying because I do not know how to help my dog with cancer!) when she was the one being awful, mean, insulting, and threatening to end the call which she ended up doing. She is in the wrong business if she thinks she will not be dealing with emotional people that do not know what is best for their dog and have to deal with telling their 15 year old owner that his dog is DYING!! Sorry is that elevated? The health care system for humans is not the only health care system broken but don't share that opinion with the radiation people at this place. Keep your frustrations, sadness and thoughts to yourself and I guess use Dr Google or Dr ChatGPT to find out the side effects of radiation, anesthesia, on top of out of state travel when making really really hard decisions on the life of your dog. You will get no sympathy from this place, be charged in the process, and threatened to end the call with you. good luck to all of you dealing with this huge decision in your life. I hope and pray y'all encounter helpful angels that will be gentle with your heart!! And lesson learned, do not say that you feel like this process is scammy. how dare you. read more

The ophthalmology team at VCA is absolutely amazing! They've taken such great care of my very anxious boy during such a difficult and scary time. We're so grateful for Dr. Taylor and her team! read more

I want to thank DVM Sarah Salyer and the entire VCA staff for the professional services provided for our senior lab Abby's surgery. From finding a defective parathyroid gland located in her neck, to the discovery of a cancerous tumor on her liver DVM Sarah Salyer and her team were spot on in prognosis, surgery, treatment plan, and follow up appointments, monitoring her recovery progress from start to finish. The recommended plan and procedures were explained thoroughly before the surgery was scheduled, emails were also provided recapping details and information. We are very grateful for the care provided to Abby while in the care of DVM Sarah Salyer and VCA staff, her recovery went well and at her last appointment yesterday, her stitches were removed and she is able to resume her normal activities. Thank you! Thank you! Thank you! ‍ read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

The medical team at VCA is amazing! Our dog just spent a week there receiving radiation and I was blown away by the their kindness during such a difficult time. They've been great from the first phone call to the last radiation appointment. They're so patient in explaining everything and answering any and all questions we've had along the way. In October our dog Jackson was diagnosed with a brain tumor and has started to experience a lot of anxiety when visiting the vet because of the endless vet appointments over the past few months. They went above and beyond to make him comfortable and do whatever they could to ease his anxieties while he waited for radiation and post radiation until pick up. On the last day they presented us with a photo and certificate of completion and even signed a cancer fighter bandana. You can tell this isn't just a job to them, they truly care about each and every animal that walks through there doors. I cannot say enough wonderful things about the VCA team. Everyone from the front desk girls to the radiology team was beyond amazing! read more

Responded to my emergency with my dog with speedy expertise, professionalism, and compassion.

I drive 3 hours from Washington State to have my Boston Terrier seen here by Neurology. Time and time again we continue to have top notch care by neuro and the whole staff. Oliver always loves his visits. Reception staff are always friendly and engaging. We love Dr. Bilderback and Katie. read more

VCA Northwest Veterinary Specialists - Oliver - Emergency Pet Hospital Near Me - Clackamas, Oregon

I called a few days ago in the evening and in tears told them exactly what was wrong with my dog and that I was pretty sure he was dying and their response? "I'm sorry we're at full capacity" and again I said I'm holding my dying dog and again "well we are at full capacity, have a good evening". Ended up being able to bring him into a place a half an hour away and thankfully the kept him and did tests. He had a baseball size tumor on his spleen and needed to have emergency surgery. So yeah, he was actually dying and this place turned me away. "Have a good evening". read more

VCA Northwest Veterinary Specialists - My very sick dog. - Emergency Pet Hospital Near Me - Clackamas, Oregon

These guys are AMAZING! Doctor Carvajal and his team exceeded any and all expectations. Our young hound Maizey was either injured at a young age or was born with a deformity. Her left leg was twisted in opposite directions upper and lower. Her kneecap was inside her leg. She had no grove either for the kneecap. Doctor Carvajal took two weekends to build molds and bone cuts in order to help our dog. If this did not work Maizey was going to lose her leg. When doctor Carvajal began the surgery he realized the procedure was not going to work how he wanted. He had to pivot right there in active surgery. Maizeys ligaments were incredibly tight. The surgery was hours! We listened to Doctor Carvajal as best we could with post surgery. We gave Maizey some rehab........ We have a new dog! She runs, she plays, she jumps up when shes not supposed to just like the other dogs. We cannot recommend Doctor Carvajal and his team more. We feel blessed and always indebted to this awesome team! read more

Last year, a DUI driver ran a red light and crashed into my wife and my puppies. Neurology department helped save my puppy Seashell. They have took the best care of her and helped her recover. We are forever grateful to them, they were so kind and did such a great job. read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

A very caring staff specializing in advanced medical screening and treatment. There was a little difficulty getting them on the phone. read more

We meet Dr. Bilderback last week and I can say it was one of the best experiences I had in a long time. She is direct, honest and compassionate, listens to everything you tell her about your fur baby, recommends what's best and doesn't push anything. She takes the time to explain and again...listens, which is a rare quality those days as most people just hear. If you need a great Neurosurgeon for your pet, she is the one to go. I can't praise her and thank her enough for the kindness and care she showed my furry kid and me when needed. She also takes time to call back for updates and takes the time to again, listen and clear all questions. Her visit review notes are clear and detailed making it easy for moms as me to follow. Her assistant and the staff there are amazingly kind and very attentive, a great team! Thank you for being an awesome vet and human being! Octavia and Niklas read more

VCA Northwest Veterinary Specialists - Niklas - Emergency Pet Hospital Near Me - Clackamas, Oregon

I just took my dachshund there to have his back check on. These people were very nice to us, never been there before. They really cared for what is best for my dog not the most expensive care. Thank you for that. I would truly recommend this place for pet care. read more

Ziggy, our dog, just completed a week of radiation therapy for nerve sheath tumors. From the initial phone call to the last day, Dr. McDonald and staff (Jen, Melissa, Kim, and everyone else whose name we didn't catch) were nothing but professional and compassionate. They have a smooth process in place to make it as easy as possible on you and your pet. They even took care of an unrelated issue without skipping a beat. We were prepared for a very challenging week, but it flew by so fast and without a glitch. Usually Ziggy has tremors when we visit our vet for simple things, but he remained calm and didn't protest getting out of the car, which speaks volumes. He did well with 5 days of back to back anesthesia. Thank you all for taking such good care of our baby!!! For anyone interested about the process: 1. Initial phone call: sets up an oncology consult with Dr. McDonald. This is typically scheduled a month out due to demand. 2. Oncology consult with Dr. McDonald: about an hour to discuss treatment plan and ask questions, at which time you schedule CT scan and radiation. Things move quickly after this. 3. CT scan: usually a week after oncology consult. You drop your pet off 7am and pick them up around noon. 4. Radiation treatment: usually begins the week after CT scan. Drop off is 7:30-8am, with pickup around noon to 2pm. You receive a text (or phone call) 30 min before pick up time. read more

These are good people!! We had to put our cat to sleep and they were just very nice and caring!!!

Do not take your animals here. These are horrible people. All they wanna do is overcharge you for things. They told us that it would be $4000 for my cat to get the care that it needed or we had to put it down, to which I went to another facility and was helped a lot more. And it only cost me about $600 to do everything and humanely put my animal down, again they called the police on us because we didn't give them money. Please never take your animals here you will regret it for the rest of your life. Also the vet techs name was Karin and was extremely cold about everything when she found out our pockets where not that deep. Every vet we have talked to the last few days has nothing good to say about this place and i would appropriate if someone would actually reach out so you can discipline that tech. She should never work face to face with people buy hey, animals cant talk right? read more

I cannot thank all the staff and doctors here for saving our sweet girl Lady. She spent three nights in ICU fighting for her life. No one thought she'd survive but neither them nor us gave up on her and she came home today. Everyone here is absolutely wonderful! Thank you all so very much! read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

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I took my sweet frenchie Maximus here early Sunday morning, they were so sweet and kind and said he had a pain response in his hind legs which was actually good news with IVDD. Their neuro wasn't in so they referred us to a nearby clinic who talked doom and gloom From the very first doctor we saw. They said Max had no pain response, we explained that he had been given pain meds at VCA but they didn't want to hear it. The second clinic didn't MRI max for almost 12 hours then called to say there was nothing they could do. We lost him that night and are completely broken. I wish we could have stayed at VCA. read more

I brought my critically ill dog, Orion, in for diagnostic tests on 12/4/21 after a prolonged illness. They were able to pinpoint the cause and stabilize him albeit briefly. The veterinarian kept in contact with me the entire time Orion remained in the hospital, giving me updates every couple of hours. Ultimately, the prognosis for my sweet boy was not good. The veterinarian discussed his prognosis with compassion--talking me through all options available. Ultimately, we decided to bring my dog home on palliative care. We were given the necessary information and support needed before we left the hospital. We brought him home 12/5/21 where he passed away peacefully 12/7/21 in my arms. The veterinarian assisted us in giving us a couple of good days with my best friend. I would recommend VCA Northwest Veterinary Specialists for your pets. They are knowledgeable and compassionate towards their patients and their parents. read more

VCA Northwest Veterinary Specialists - Orion, when he was well and fully of mischief. - Emergency Pet Hospital Near Me - Clackamas, Oregon

I was really exited to connect with a clinic that really seemed to care... SEEMED. There have been a few issues I've had with one of my dogs, who is a senior dog, and when I took her in, all they did was look at her and didn't do any kind of testing... then prescribed medication. I also get different answers depending on which doctor I speak with... none of this is ok! I've also had some serious life struggles and on a whim decided to move. Well, not only is the care club non-transferable but it cannot be canceled. I'm moving to a place where the nearest VCA is about an hour away and they won't accept my care club there... because it's non-transferable. I asked them what happens if your pet dies and they stated you would still have to pay the rest of the year for the care club because it can't be canceled. I cannot understand this... if you die you still have to pay? Lesson learned on my part! In conclusion, this company is not here because they care, they're here to run a business and whatever happens to your furry family member, they still want/get their money. Sidenote, Mars candy company owns this company... what a disgrace. read more

Due to a lack of a particular veterinary specialist in Central Oregon, we made the trip over the mountains to get care for our elderly pup at VCA Northwest. We had no appointment but were advised to just show up in the morning and get her seen when an availability opens. We didn't have to wait very long for her to be taken in and although we ultimately spent the entire day in Portland, during that time she was seen by two veterinarians, including the specialist we sought. In the end, we came home with a plan of care which so far - after two weeks - seems to be working. We appreciated the care our dog received as well as the very detailed explanation of what the VCA vets could determine of her medical issues, which were difficult to diagnose. Highly recommended, even if you have to cross the Cascades to get here. read more

Between the dates of 1/18/23 - 2/14/24. I have been taking my dog Leeloo (7y F) to see VCA Northwest to have them diagnose and treat her rear leg lameness. For the last year they have tried neurologic assessment and treatment, orthopedic assessment and treatment, radiology, several follow-up visits, without any indication that they had a diagnosis that they were working on correcting. The treatments were each used to try and identify what may be going on with her. I recently moved and went to another VCA closer to my home, they recommended that I take her to Healing Arts Animal Care. I took Leeloo there and within 15 minutes of the doctor seeing her, they were able to identify what she had been dealing with two torn cruciate ligaments I followed up with their recommendation for a new full set of X-Rays as the ones taken a year ago at VCA NW were not only old, but were not taken with the intent to diagnose a torn cruciate. With the new diagnosis and correct X-Rays, I reached out to VCA Northwest to seek a refund for the year of "treatment" that they provided and failed to diagnose her condition. During that first call with their clinic, the front desk associate asked where we got the diagnosis, and when we told her that it was Healing Arts Animal Care, she paused and said that they refer a large number of patients there. This lit a fire inside me as I have spent the last year and thousands of dollars to try and diagnose her condition, only to b informed by the front desk that the place that gave the definitive diagnosis within minutes, is also a place that they refer to. The front desk associate gave me a contact for two of their managers that would be the ones handling the possible refund for the services rendered. I reached out to both of them and they in turn asked for some time to look into it. After several days they informed me that they are not willing to issue a refund as her treatment "was handled appropriately based on the comprehensive records from multiple sources, including our hospital (VCA NWVS), VCA Murrayhill, Willamette Valley Animal Hospital, and Healing Arts Animal Care. It has been noted that since February 2023, Leeloo presented with symptoms that did not align with a cruciate tear but rather indicated a different diagnosis. Furthermore, the x-rays taken in December 2023 did not show any evidence of a cruciate injury. While we acknowledge that cruciate injuries are not always definitive through x-rays alone, the absence of any such evidence months after the alleged injury is noteworthy." They noted that she showed signs of a "different diagnosis" but would not indicate what that was, and the whole time they were telling me that they have no idea what it could be without taking an MRI. They also noted that the X-Ray from "December 2023 did not show any evidence of a cruciate injury." But the current doctor at Healing Arts asked me to have them re-done because they were not clear and surely were not likely looking for a torn cruciate at that time. During one of Leeloo's visits to VCA Northwest they also attempted to take a joint culture, and were unsuccessful in that process. After the failed attempt at this Leeloo's joint began to swell really bad, and it was brought to our attention that their could have been a bacterial introduction as a result. They then proceeded to charge me to treat this "other symptoms that did not align with a cruciate tear." I am still seeking a full reimbursement for the year of treatment that VCA Northwest provided without ANY diagnosis. I feel that the treatment of Leeloo has been unethical and inhumane. She has been in pain for over a year, with all consistent symptoms, the only time they were different was when the bacteria was introduced during a failed joint tap for a culture sample. I just want everyone to see this, as I feel it is malpractice. If you care for your pets take them somewhere where they actually care for them, and care for you. read more

Following up again because I can't reply to your response. What "standard of care?" There were so many things mishandled, and just swept under the rug. I have an open BBB case and your team keeps requesting to take the conversation offline, and when I actually reach out to the address that you request that I contact you at, I get no response. There is no way your team has any "heart" to go out to anyone as they mourn when you can't simply follow up at an address you requested I reach out to. When you fail to consider referring us to a physical therapist who (I was told by your front desk staff you refer a lot of patients to) for something that is so common that pet insurance refuses to cover (cruciate injury), or has me wait in the waiting room with no updates for over 8 hours, then suggests that I maybe go get food and come back, rather than doing an intake and calling me with an update. That alone was the worst visit and really set the bar for your "standard of care." If you can't be considerate of someone's time when they come in, then how do you expect anyone to believe that you care about the well being of their companions? There are so many red flags. It would also be a miracle if someone actually documented the other symptoms I raised when I continued to bring her in, instead of continuing to "treat" a neurological condition that we really just wanted to rule out. I requested all the notes and invoices on file and not once in there was there ANY mention of the labored or wet sounding breathing. Just lots of radiographs, blood work, emergency visits, medications, all to treat the lameness in her legs. Fully overlooked a major second concern. I feel like I am being "heard" now that I am unfortunately having to kick up dirt, I just wish I felt heard when I was there with her. read more

Our dog became sick very quickly and were able to bring him in when other clinics were too busy. The next day he wasn't better so we brought him back for an ultra sound to find he had masses in his stomach and what next steps would be. We ultimately chose to put him to sleep and got so much support in the process. Our boy passed away very peacefully wrapped up in a blanket and dog bed. Two downside which I don't fault them for were some COVID restrictions and price which is the healthcare system in general read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

I really don't even know where to begin with the amazing care I received. Don't hesitate to see these awesome caregivers. Without divulging all the details, my sweet yellow lab Bear was given the highest level of care you could ask for. First, they told me that he had a fan club and whether or not that's true, which I believe it is, it made me feel amazing when I left him there for multiple days. Doctor Kline, would text message with me about his condition and that felt AMAZING to have that level of attention. Most of us don't get that with our own doctors. The techs are amazing the billing department was amazing, I really can't imagine a better experience. And I'm quite particular as someone who runs large health care facilities with high expectations . Do not hesitate to lean on this awesome team. read more