My experience with Trusty Auto Repair was bad. I would not recommend them…read more Summary: * Poor communication and customer service * Work was done without quoting a price or getting my OK * A used part was used in the repair without telling me in advance and without giving me the option to go with a new part. If there had not been a problem with the part, I would not have known about it until I picked up the car * Took three full days to complete work * REFUSED TO TAKE MY CREDIT CARD BECAUSE I "HADN'T BEEN NICE" AND MADE ME PAY $1740 IN CASH TO GET MY CAR BACK. I made an appointment a week in advance (they don't seem to be very busy; they had openings every day of the week) and dropped my car off at 8:30 AM, as agreed. I waited for a call; after 4 hours I called and was told that they hadn't even looked at my car yet. They said they would call back in an hour... an hour and a half later, I called again and learned that they had gone ahead and done a brake job ($275 parts, $180 labor) without quoting me a price or getting my OK. They diagnosed a sound I had been hearing as a bad ball joint and steering knuckle, but because they had started so late, they had to keep my car overnight. The NEXT day, no call from them. I called at 2 PM for an update. They said they were still waiting for a part. At 4:45 PM, Chris the owner called and said that the used part they had received was damaged and unusable. OK, that can happen, but again, if they hadn't wasted half a day, maybe this could have been resolved by now. BTW, this is when I found out they were putting a used part in my car. They kept my car for a SECOND night. The THIRD day, no call from them. I called at noon and was told they still didn't have the part, they were expecting it that afternoon, but my car might not be ready until the following today. I was upset and said they should make my car a priority as they had already had it for two and a half days. The guy at Trusty said, "there's nothing we can do." I said, sure there is, you can tell me that as soon as the part comes in, you will install it because I have been waiting so long. Nope. At 3:45 PM, Chris the owner calls me and tells me that my car is ready - BUT I will have to pay cash. When I asked him why, he said, "you haven't been very nice". When I picked up the car, I asked if he was requiring cash as punishment for complaining about the poor service. Chris just smiled - I'll take that as a yes. He certainly didn't deny it. Chris told me that he has had a lot of problems with people paying by credit card and then telling their credit card company to withhold payment because of a problem with the service performed. That is certainly a red flag - "a lot of problems" with people saying that Trusty Auto Repair's work was not acceptable. That has to make you wonder. Banks don't withhold payment lightly. Fortunately, I was in a position to be able to pay $1740 in cash - if you are not, you might not want to take the chance that Chris won't like your attitude, either. There are a half dozen other repair shops in Corvallis that can do the same work faster, certainly no more expensive and without having to worry that the owner will hold your car ransom because you had the nerve to speak up about poor customer service. I will be using one of them from now on, and I recommend you do the same.

Always an excellent experience at this place. They have worked on my vehicles for years. Honest…read morework for honest prices. I send all of my friends here and every single one has been extremely satisfied.

He is the best. He's honest and he knows what he's doing. I trust this mechanic 100%.read more

Josh and his team did an amazing job fixing my car. To say that they went above and beyond is a…read morehuge understatement. They gave me an incredible deal and did more than I asked without charging extra. These guys care about people and do really great work. I'll never be able to say Thank You enough!!!

this place fully scammed me. i paid over $1200 for a repair that was NEVER MADE. On top of that,…read morethe owner left me a nasty voicemail when I was late to pick up my vehicle. I took it to another mechanic and they said the same issue that this place diagnosed was still an issue. That there's no way this shop even attempted to repair it.

We made an unscheduled visit to Grease Works when our 'new to us' Vanagon Syncro was acting up on…read morethe road from Medford to Seattle. Grease Works had done the TDI conversion a couple years earlier and Justin, the main Grease Works guy, remembered the work he had done. He graciously agreed to see us the same morning that we called to check out our intermittant power issues. Justin not only figured out what was wrong (totally unrelated to the TDI install), he fixed several other little gremlins as well. We can't say enough good things about Justin and his strong customer service ethic. Highly recommended.

I met Justin at a group Eurovan camping event. He impressed me so I asked if he could do a lift for…read moremy '95 Eurovan camper? He responded yes & offered to acquire everything I would need directly from the vendor. His initial quote for the labor seemed more than fair. There were a large number of EMails back & forth as we worked out all the details. He was very responsive. After I committed to the purchase & install, he kept me aprised of the order status. Do to his popularity and prior commitments, it took several weeks to arrange the exact day for the install. On the day, I drove to his shop where he quickly started the job. He is very thorough, knowledgeable, and friendly. He was especially meticulous about adjusting the front torsion bars, even to the extent of having me sit in the van. All and all a very nice experience. I must note however that there were no donuts or coffee to be found.

Last month, my car sounded terrible and in desperate need of repair. Marty took a look at my car as…read moresoon as we arrived and was able to begin repairs immediately. Initially, they thought I would need a total engine replacement, but after further examination, a total replacement wasn't necessary! Marty and the rest of the staff could have gone ahead with the full replacement and made a larger profit, but instead, they were honest and saved me a lot of money! As a college student, this was huge news! Marty even called us after we drove home to see how the ride went. I will continually recommend NW Auto Solutions!!

So I have known Big Eric the owner of this place for years, and have always known him to have the…read moresame values, and stands behind the work done in his shop. Little Eric was the mechanic assigned to my project van, and was given the task of bringing my beast of a van back to it's former glory, at least the electrical and engine work... Little Eric not only did the requested work from top to bottom, he did it faster than I expected... His work is clean, he takes pride in what he does, and stands behind the work he's done... I am extremely happy with the work that was done, Little Eric walked me through what he did, answered my idiotic questions, and I believe gave my van the chance to have a longer happier life! Thank you Big Eric and Little Eric for everything! I couldn't be happier!

Took the car in for power steering issues primarily, lean air code secondary. I paid $1400+ for a…read moretorn up hose replacement and a new power steering pump because he identified a power steering leak and the pump was hard to get to. I had it back about a week before I had to fill the power steering fluid. When I called because he hadn't fixed the issue, he said a power steering hose must now be the culprit and I could bring it in 5 days later to fix that SEPARATE issue. I did not because how do you change an entire pump but don't check the hoses? Or offer to fix the problem you already charged me for? I will definitely be taking the car in to someone else to check the power steering out again.

Zeno is very nice and patient. My friend referred me to him because he's trust worthy. Corvallis…read moreauto clinic is also affordable. Full synthetic oil change is $65 for my Jeep instead of $100 at jiffy lube. I definitely recommend Corvallis auto clinic.

We recently moved from Colorado to Sweet Home and was very lucky to have found Anthony at Service…read moreWith A Smile. Anthony replaced one of our headlights that had gone out shortly after we arrived in Sweet Home. I had the bulb and he was more than happy to help us at no charge. Only took him a couple minutes. He refused any money, just wanted me to remember him when I needed more help. Two months later, he took care of a solenoid issue on my 2011 GMC Canyon. He not only repaired it, he gave us a ride home since it was raining. Then, brought the truck to me at home. I will always use Anthony whenever I need service. It is so nice to find someone who not only cares about your vehicle, but about you and your family. Thanks, Anthony Robert Villani

I had a great experience with Anthony and Stephanie! They were efficient, prompt, and professional!…read moreI will be going back.