Typical mall, nothing over the top to me. I appreciated how attentive the custodial staff are in…read morethe food court. Very diligent during these pandemic times. All the patrons in the mall had masks, I noticed in Foot Locker an employee insisted that a teen pull his mask up and he did. Good: -Clean mall -Nice family bathroom setup -Food court spacing was there Bad: -None

Amazing, beautiful mall! My girlfriend and I loved the All In Adventures Escape Rooms! We did the…read moreAlcatraz escape room and it was so fun! The workers there were so kind and helpful!

Very rude older women named Sandy scoffed at me when I walked into the store and continued to watch…read moreme and look me up and down with a nasty face. Made me uncomfortable and had to leave the store.

Linda!! she was very helpful and figured she deserves a survey. She made sure my needs were met…read more Went to thank her but couldn't find her when leaving the store.

James always provides excellent service, and his professionalism, advice, and experience are well…read moreserved and appreciated! Thank you! The Frye's

Terrible customer service. I went to the Poughkeepsie NY…read morestore twice just to pickup my pants. I paid $28.00 to have them hemed. The first time. I waited in line for 25 minutes. No customer service. The manager had a problem with a teenage boy and his mother. No Tuxedo was ready for his prom at Beacon NY highschool. They put the wrong date on the ticket. I walked out of the store. I went back to the store the next day in the morning. They were busy. I waited 30 minutes by the back register. No customer service. A lady manager named Danielle, finally came over to me because I asked a employee to send the store manager over. I made a complaint. That I have been waiting for 30 minutes and no customer service. I was here yesterday and the same thing happened to me. The manager was upset about my complaint. She raised her voice at me and said. " Well. I am the only one here and there is only one of me. I can't do everything!" I was shocked by her attitude towards me and her unprofessional behavior. She asked me what I can do for you? I handed her my receipt. I asked her to please get me my pants. She walked away. I spoke to the lady behind me. We both were talking about the manager unprofessional behavior. Danielle, came back and apologized to me and told me I could get a free pair of socks. She gave me my pants and socks and I walked out of the store. I will never go back. You lost me as a customer. Poor Customer Service. Poor Attitude from the Manager. I read online from Google Reviews and other reviews this store has many customer service complaints and from both employees and from store Mangers. Danielle, was named a few times in customer service complaints.

There's always something in Macy's that pops in your mind, the prices compared to other stores…read more Don't get me wrong, I've found a lot of decent selections, particularly in the men's department with it being big. Of course, sales and discounts will help significantly, and there is a decent amount to choose from the racks. During the weekday, it can be a challenge to find assistance compared to the weekends, typical in the retail world of course. All of the departments here are kept up stock-wise, but recovering could definitely be an improvement. No issues at this Macy's.

35 years ago I went to Macy's to return 2 gifts that my boys received for Christmas. I didn't have…read morea receipt and I was told they could only give me $0.01 for each item. I chose to give them away. Fast forward to now, I received 2 pairs of pajamas for Christmas but the size was too big. I went to Macy's with no receipt and I was told that they would only be able to give me $0.01 for each pair. With all the electronic upgrades in 35 years you would think they could do better. I should have at least been the lowest price ever sold for. If it was $0.01 then I want to buy every one they have!! This is a terrible way to do business!!!!

We were wandering around and when she saw a sign 70% Off!…read more In we went. I asked if there was a Men's section? I never shopped there before. So I looked around, a spotted a shirt. Looked OK. No price tag, nor any other info. Went to the cashier, she found a price. Paid for it. She asked if I wanted it bagged. That's traditional, walking out of a store with merchandise under your arm and no bag doesn't look honest. It wasn't until later that I noticed there was a charge for $.10 plus .01 in tax for the bag. A shopping bag; that's not quite big enough to hold more than a shirt or a 1 liter bottle of soda. That's insane. I have bags in the trunk; but I wasn't expecting to shop for anything that day, at the galleria. I'm used to that now, when going to the grocery store; not Malls.

DO NOT WORK HERE!!! ALL THE MANAGERS HAVE BOTCHED BBLS. All they care about is themselves. You…read morecan't call out or reschedule for a shift not even if your throwing up 100x and can't stop, they'll still write you up. Speaking of write ups, they don't tell you, you've been wrote up until 5 minute after your shift ends!!!! If anything is wrong with your work performance, THEY'LL WAIT UNTIL 5-10 MINUTES WHEN YOUR ABOUT TO LEAVE. You can't call out without wellness but you need to WORK 26 HOURS FOR 1 HOUR OF WELLNESS. Your wellness is what covers you for being late but they barely give good hours so you won't be able to make that. They don't even have a current manager. You'll come into work to no one doing there job and you have to pick up the slack. The stores always dirty. You can leave a drink there and it will be there for days. I've seen this with my own eyes. The new "manager" cat is extremely unprofessional always talking about "her man", "her man" literally like that, mind you she looks 50 with a horrible body all together... Why are you more worried about your man then closing the store. She stated something about her having herpes. Like this store is a train wreck!!! The HR christen doesn't responded to emails even though they beg you to call hr if anything is wrong. She doesn't answer her phone or emails when it comes to regular employees but let a manager say something about you she answers. I'm still waiting on a response from may-June. If any of you managers are reading this or even better someone in a higher position that christen please get rid of these people they don't do there job. Especially christen and cat. They need to be removed from this job.

The curly haired young girl, who is the manager was very rude to me and my wife, because we asked…read moreher several times to check some shoe/size combinations. The last time we ask her to check, she can't visibly irritated, because she obviously didn't think 2 is the limit of times a manager can help parents find the right shoe for their kid's recital.