Oreo Gelato (1/5): Really hate giving 1-star reviews but this was the worst gelato I've ever had…read more It wasn't very creamy and sticky the way gelato should be, and was pretty icy instead. The flavor was also pretty bad and left a bitter aftertaste. The portion size is big, but that's not a good thing when you don't want to eat it... (I also tried a bite of the mint chocolate chip and literally spit it out because of a weird fruity flavor mixed in.) RATING SYSTEM 5 - Great (Need to get this again) 4 - Good (Would get this again) 3 - Ok (Might give this another shot) 2 - Not Good (Won't get this again) 1 - Bad (Telling people to avoid this)

Great gelato! And solid coffee as well. Fun spot with a ton of seating…read more Enjoyed the hazelnut flavor but liked the Oreo cookies and cream a lot more.

Delicious gelato and super friendly staff! There is a great variety of flavors and a very welcoming…read morevibe! The peanut butter cup and salted carmel brownie are my favorite.

Really loved this place the first few times I went, but the gelato was completely melted my most…read morerecent visit! It was still tasty, but I was very disappointed to see as soon as I received my gelato that it was all goop. Not sure if it's a freezing problem, etc. - hope they can fix this.

Update review from last time I was here:…read more A Wonderful Gelato Spot for the Whole Family! Artisen Gelatto in Matthews, NC, is definitely worth a visit! I came here again with my mom, my wife, and a friend, and we had a another fantastic experience from start to finish. We decided to try several different gelato flavors, and honestly, they were all delicious! Each flavor we sampled was enjoyable, and it was great being able to explore different options and share our favorites with one another. Beyond the gelato itself, the atmosphere really made the experience special. The vibe was welcoming, relaxed, and inviting, making it a great place to spend quality time with family and friends. I especially appreciated the family-friendly environment and the diverse, inclusive feel of the place. It's the kind of spot where people from different backgrounds can come together, enjoy a sweet treat, and feel comfortable. Sometimes, it's the combination of great food and a great atmosphere that makes a place stand out, and Artisen Gelatto absolutely delivers on both. Whether you're looking for a fun family outing, a casual stop with friends, or simply a delicious dessert to brighten your day, this is a place I would happily recommend. Overall, we had an excellent experience, loved the gelato, and really enjoyed the atmosphere. I would absolutely come back to try more flavors! Still,100% recommended! If you're in Matthews, NC, and craving some delicious gelato, give Artisen Gelatto a try. You won't regret it!

Wow!! Oh, wow! My daughter had told me how good the gelato is and that they have gluten-free…read morecones. It was amazing, and they had two sugar-free gelato flavors (chocolate and coffee) sweetened with stevia! Finally, a place to get a great treat that is gluten, dairy, and sugar-free!! I can't wait to go back!

Oh my goodness, this was the cutest little ice cream parlor!…read more I was visiting Charlotte for my birthday weekend, and we were staying right across the street at the Marriott, so of course we had to stop by for dessert after dinner--and they did not disappoint! The atmosphere was adorable, the perfect little spot for a sweet treat, and such a fun addition to our birthday weekend. If you're in Charlotte, definitely check them out! You won't be disappointed.

On June 27, while my family and I were on vacation in Ballantyne, we decided to stop by Tifa's for…read moregelato after dinner. It was our first time visiting Charlotte, and after seeing that the shop was open until 11:00 p.m., we figured it would be the perfect way to end the evening. We arrived just a few minutes before closing, but since we only planned to order a couple of scoops of gelato, we expected to be in and out quickly. Unfortunately, the experience was disappointing from the moment we walked in. Rather than greeting us or welcoming us, the employee immediately said, "Hey guys, by the way, we close in two minutes." There was no hello or friendly interaction. As we ordered, one member of our party asked to sample a couple of flavors, and the employee seemed visibly inconvenienced. When I asked if they had caramel drizzle, her response was simply, "No," with no warmth or attempt to offer an alternative. I completely understand that arriving close to closing can be frustrating for employees, and we were mindful of the time. However, the doors were still open, the posted business hours indicated the shop was open until 11:00 p.m., and we were respectful customers who knew what we wanted and intended to order quickly. What was most disappointing wasn't that they were closing soon--it was how unwelcome we were made to feel. As first-time visitors to Charlotte and Ballantyne, this wasn't the hospitality we expected. Customer service matters just as much during the last few minutes of business as it does throughout the rest of the day. I hope this feedback is taken as an opportunity to remind staff that every customer deserves to feel welcomed, regardless of when they walk through the door during posted business hours.

WhenI came to your restaurant tonight to order pizza with my daughter, I was so impressed with the…read morecustomer service from Beth, Jadon and Maja! They were so kind and polite and helpful! I love your pizza and your restaurant and the staff made it even better tonight! Thank you, Inizio

When ordering online, there was a small glitch with our order. After placing the order, we realized…read morethat the page reloaded and ordered the incorrect pizza. We called immediately to see what we could do. The woman who answered the phone was very prompt and kind. She corrected the order quickly, without placing any additional charge (or added stressors). My boyfriend and I look forward to visiting the restaurant when we have the chance! Great pizza and even better hospitality.

How we know The Local Scoop was from the Matthews downtown area one, first time we tried right the…read moreway We become addicted to their ice cream what ever flavor never disappoint us. I love coffee, omg please try out their coffee flavor. We already tried almost all their flavor ice cream including the special flavor for holidays. We came cross country from West coast to East coast for The Local Scoop, yep because we never find The Best homemade ice cream at the West Cost like The Local Scoop!!! Like, even we took our family and friends from around the world to come try their ice cream. I have sister from China she doesn't like sweet, when I told her that we will take her to try out an ice cream. She kind of doubt to go. But after she tried she was super happy and said: wow I want another one We took her back right the way the next day and she tried two flavor right the way at that time (look not a big fans of sweet person able to enjoy ) If you never try, please give it a try and we guarantee will not disappoint you at all. You can come enjoy the cute downtown Matthews and get The Local Scoop ice cream or you can go to enjoy the Ballantyne with The Local Scoop ice cream too since they have it in both locations. All the workers or servers are very friendly, young and nice. The owner has integrity and easy going. Note: love it "we proud to support local businesses."

Fooled by the ratings. I nearby and chose this spot for a quick ice cream drop it. It was busy…read more I didn't really see a flavor like cookies n cream but was suggested Cookie Monster. At first taste, I was turnt off. Barely any taste and felt chalky. I went jn a store right after tasting it. Pricey. I could care less if it melted or not. Meh...

Loved this place! Their gelato is delicious! Short visit here but had a great time…read more It's a cute store inside the Ritz Carlton Hotel. Recommend the double chocolate gelato. We were able to sample it before buying. Their macrons are delicious too! We had 6 different kinds and they're made in-house. Great experience.

This is a nice cafe and bakery store adjacent to the Ritz Carlton hotel in downtown Charlotte. We…read moregot to try some of their dessert items as the hotel gave a celebratory platter, filled with their items. Loved the coconut cream chocolate cake, macarons, and the chocolate layered strawberries. The cafe also has excellent variety of hot and cold drinks. I saw the barista working super hard to complete the orders quickly. I didn't see the store being super crowded at any point, nice spot to grab some drinks and bites on your way in or out of the hotel.

Rita's Italian Ice & Frozen Custard is always a fun stop with so many flavors and options to choose…read morefrom. I like trying new flavors from time to time, but my all‑time favorite is Swedish Fish -- if you love the candy, you'll love the ice. It's spot‑on and consistently delicious. I had been looking forward to trying the Key Lime flavor, but unfortunately it didn't live up to my expectations. Thankfully, Rita's keeps plenty of great choices on the menu, and Swedish Fish is always there to fall back on. Overall, it's a great place for a refreshing treat with tons of variety, and I'll definitely keep going back for my favorite.

I always enjoy whatever I get from Rita's and this time was no exception. The service is great and…read moreso was my gelati. Always look forward to a great treat from Rita's!!

I can not express enough positive comments, wonderful service and delicious treats Repicci's served…read moreour work team this past week. Bill the owner brought the truck out over multiple shifts, offered plenty of dessert and food options, even gluten free gelato all for a very reasonable price. Our Teams raved about the gelato and enjoyed having Bill on site (in reality, who complains about having a gelato truck on site?). I also want to offer up respect that this is a Veteran owned business, Thank You Bill for your service!

Super fresh and delicious. I expected standard festival ice cream but this is among the best I…read moreever had.

Stopped in to get what we thought was a new ice cream spot here in Pineville. Turns out it's sorbet…read moreand gelato only. That would be the best part of the story . We asked the lady working the counter for a sample to taste and she looked at me like I asked her for money. Then she proceeds to get a sample spoon and barely put anything on it. Clearly she was not interested in me tasting or purchasing her product. My hubs asked for a sample and got the same sour face and results. We decided she wasn't interested in serving us anything so we took our money and went elsewhere. Perhaps she was having a bad day ? Or maybe she really is that cheap and greedy ? Either way not sure I would recommend that place. We won't be back .

Ice cream? NO - gelato. Tried three different flavors and every one had a distinctly strange taste…read more Almost a chemical taste. I felt obligated after trying samples because the young lady behind the counter was not very friendly. I went with a flavor typically hard to screw up - Oreo. Even that one had the weird taste. Real disappointment especially for $6 for ONE small scoop.