I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

Very honest and skilled. Explain everything in plain English. They tell you pptions, and dont want…read moreto take your money if they dont think you need a particular service you asked for. They explain how to fix things yourself if you can. I highly recommend Chipheads!

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I have a new Lenovo Think Station that crashed. Lenovo came out…read moreand replaced the mother board, the crash corrupted the boot. I tried to get a new boot repair disc from Lenovo. But after many "I am sorry" and "thank you for your patience" I finally took it to Computer Fixx in Eden Prairie. John explained that they have several possible ways to get the files recovered and get the computer going again. After a day and a half, John called and said the computer was ready. They had checked the computer over completely. They found that Lenovo had put the incorrect mother board in and some of the other configurations were also incorrect. John and his team get a FIVE PLUS rating from me for both their honesty and speed in which they fixed the computer. I highly recommend John and his team for the work they did and could not be more happy. Lenovo sure is not IBM, in fact far from it. Roger S

I have a lap top that I rarely used, but suddenly was in a position which required its constant…read moreuse. As luck would have it, it fell off the couch and hit the hardwood floors hard. it stopped working properly. I took it to Computer Fixx in Eden Prairie and I couldn't be more happy with the results. John was amazing! Turns out my computer gave him a run for his money and he would fix one thing, and another would go wrong. He covered all additional fixes under warranty of the original, very reasonable, payment. He didn't give up until I had a fully functioning laptop. I couldn't recommend them more highly. Fast, friendly effective service at a very reasonable price!!!

I want to do what I can to give a review that entirely encapsulates the experience I had with Ani…read more We had a 48 hour turn around for a fairly custom build on a new High End gaming desktop. He kept me in the loop with every step and even did research to get me the most performance out of my dollar by recommending a GPU swap. He hand delivered the machine to my door and explained everything about the system and recommendations on how to get the most performance out of it. He is extremely knowledgeable and is readily available to help with any issues or questions you may have. I will be recommending him to everybody I know that wants to upgrade or get a new build and when it comes time to upgrade my current tower or my old tower now I will be exclusively using him. You can't get better customer service than what he has provided during this process. 10/10.

From the owner: Community focused, local computer repair and software engineering services. Whether you need an app…read moremade, a website for your business, or need to get the right hardware to get your team up and running, Silicon Alley can help you get it done fast and easy.

Brad was so helpful with my mom! He solved various iPad and Wifi/TV issues for her twice and also…read moreoffered tutoring, which my mom needed. I live far away and I'm so grateful that that I discovered Brad while researching well-reviewed tech support in Minneapolis. As my mom said, "he is a Life Saver". He is patient, knowledgable, pleasant, and responsive. He really seems to care about his clients and his prices are very fair, too. I highly recommend Brad!

From the owner: With over 10 years in the business, we know the best way to help you. Whether it is Windows, Mac or…read moreNetgear, technology can be tricky. We are understanding, service-oriented and honest. We specialize in the tech needs of seniors.

My laptop lost internet, code 10 after I updated Win 11 yesterday. Very sad, very frustrating,…read moreI called around and very lucky for me to speaking with ANI at Silicone Alley. He came over to my house in 45 minutes, fixed my laptop, reset my bitlocker, fixed popup, printer, checked over everything making sure it performance the best! It cost me only 89 dollars as he mentioned on the phone. My lucky day, ANI is a very nice, clean, calm, kind gentleman. He listened what the problems, explained, fixed and teach me what to do. He took extra time for you. Words cannot explain how much I appreciate it. I highly recommended to everyone. Again, thank you so much, ANI! Young Tran 952-457-2425

100% amazing! Ani hooked my little brother up with an amazing PC over Christmas and we've had…read morenothing but positive things to say about it. If you are in the area or are looking for expert custom designed rigs, this is the place to go. The price is very competitive and the support and checkins make it feel very personal as a past buyer. Would highly recommend to anyone looking for a new PC for gaming, schooling or business. You just can't beat quality service!

Had an issue with my printer not talking to my computer. Anthony was tasked with fixing this for…read moreme. He was professional and courteous and boy, they know their stuff there. Even when you go physically into the shop for repairs or help, they are right there to assist you and greet you. They never make you feel "computer dumb" they are amazing. I'd trust no one else with my computers. Becky Berhow

I brought my computer to Easy IT on Tuesday at 4:17 and required prepayment for their advanced…read morediagnostic, which by their agreement would be done within 24-72 hours. I reached out multiple times and got no updates at all. On Friday afternoon, I called them again and after a long, unclear conversation, they asked for more time. At 5:17 PM, I finally received a diagnostic video. They then told me the computer couldn't be repaired and the only option was a new motherboard costing over $800. Immediately after, they tried to sell me a brand‑new HP and quoted just over $1,200 including a data transfer. (I had already backed up everything to OneDrive, so the data transfer was unnecessary), and they were going to charge me for it. When I picked up my computer today, the person admitted he never reached out, never provided progress updates, and was not transparent that the diagnostic wasn't completed within the timeframe. The missed deadlines, lack of communication, upselling, and attempt to charge for services I didn't need left me feeling misled and taken advantage of. I cannot recommend Easy IT based on this experience.

My iPhone 5 screen was crushed. Arrived about quarter after 10, 15 minutes after they opened and…read morewalked away at 11am with a new screen. Looks and works fantastic so far. I found out from Brett that the screen is "pre-assembled" with a different home button, which may or may not be new, possibly from another phone they repaired. My home button "feels" different, but overall its flush with the screen and works as new, possibly better than my old one. Kudos to Brett for the quick and quality work. Note: there is no Yelp user discount...

I cracked my iPhone 4S screen many moons ago and over time continued to drop it randomly, until…read morefinally, shards of glass sprinkling my ear, I took it in to the Apple store...to be told they won't fix their own phones! Well, not only did I not want to pay $200 for a refurb replacement, I didn't want a different phone with lame iOS 6. I was pretty sure those world of wireless places would fix it, but to be honest, I was leery of leaving my phone, with my nudie pics and bank account info at the cell phone pawn shop. I briefly considered ordering a kit and fixing it myself, but decided I wasn't prepared to go w/o my phone if I frigged it up. So I did what I always do: turn to yelp. I saw iDoctor had 5 stars, and also read a review that said they got their phone fixed at the wireless place and had to have it re-fixed here anyway (made me feel better about my pre-judgement!). Anyhow, I made an appt because I went on a Saturday, but they do take walk-ins, time permitting. I dropped it off and it was ready before I was done devouring my Pasta Zola! Repair was $140 and he offers a sort of insurance/discount type of thing: for $20 he will fix it again for 1 yr, for $30 he will fix it twice in the next yr. I took him up on the $20 option and feel pretty good about it; gravity seems to be stronger around my phone for some reason!